fundamentals of building a global community
TRANSCRIPT
Fundamentals of Building a Global Community
Jennifer Sable LopezDirector, Global Communities
Working together
Community Management
Global Community Must-Haves
Translate… ?
Actually, translation is not enough
Localize!Each locale is unique & has different needs
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Cultural understanding
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Internal Management Must-Haves
Accountability + Ownership
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Guidelines + Voice
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Across time zones
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Transparency of tasks
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Tools for collaboration
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External CommunityMust-Haves
q Localizationq Language supportq Know the cultureq Colloquialismsq User experienceq Mobileq Help documentation
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Internal Management Must-Haves
q Accountability/Ownershipq Voice + Brandq Rules + Guidelinesq Transparency of tasksq Tools for collaborationq Time Zone Support
@jennita #DigitalOlympus
Jennifer Sable LopezDirector, Global Communities@Welocalize@jennita
Thank you!