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Full Sail + Apple Present

Full Sail + Apple Present

09.12

Technical Support

877.4FSOFIX (877.437.6349) – Toll Free

email: [email protected]

info: studenthelp.fullsail.edu

twitter: twitter.com/FSOsupport

HELP

http://studenthelp.fullsail.edu

tech support: studenthelp.fullsail.edu • twitter: twitter.com/FSOsupport

STAGE 1

Open Computer

STAGE 2

Initial Setup

STAGE 6

Introduction to Mac

STAGE 4

Getting Your Software

STAGE 3

Full Sail User Account

STAGE 7

What’s Next?

STAGE 5

Where to Start

Online Student Start-Up GuideCongratulations on the purchase of your new

Project LaunchBox™ MacBook Pro. This guide

is designed to give you necessary instructions to

personalize your machine. With this tutorial, you

will create your own user account and register

your machine to gain access to the Full Sail

Online learning platform as well as Connect, the

community student portal.

OverviewThere are seven steps you need to complete in

order to set up your machine; however, you may

be able to skip a few of these steps if you have

already been a student at Full Sail. If you are a

new Full Sail student, it is very important that

you follow the steps in this guide as written in

order to properly set up your machine.

* Project LaunchBox™ is a degree-specific technology package that is made available to students at a deep institutional discount. In an effort to make the most current technology available to its students, Full Sail reserves the right to replace equipment in the student technology package in favor of newer models.


4 Project LaunchBox™

tech support toll free: 877.4FSOFIX (877.437.6349) • email: [email protected]

STAGE 1

Open Computer

Open your computer and make sure you have all the components in the box.

Inside the box you will find the MacBook Pro, an extension power cord, a start-up guide titled “Hello,” a warranty information sheet, a screen wipe/protector, and two Apple decals.

Be sure to save the packing materials for easy transport of your computer.

5Stage 2


STAGE 2

Initial Setup

Configure your MacBook Pro with Setup Assistant

The first time you turn on your MacBook Pro, Setup Assistant starts. Setup Assis-tant helps you enter your Internet and email information and set up a user account on your MacBook Pro.

Locate and Launch

Launch the Safari web browser. The web browser icon is shaped like a compass and can be found by moving the cursor along the bottom of the screen until the Apple Dock appears.

Installing Adobe Flash

Your Apple MacBook Pro laptop no longer comes preinstalled with Flash due to policy and setup changes implemented by Apple. You will need to download and install Adobe Flash since many areas of Full Sail Online require Flash. Please go here to download Flash now: http://get.adobe.com/flashplayer/

Home Page

After launching Safari, you will be presented with a blank page. Enter the fol-lowing URL: connect.fullsail.edu

If you had a previous student account at Full Sail, you can log in using your previ-ous credentials and skip ahead to Stage 4. If you are a student at Full Sail for the first time, please continue with the next stage.


http://get.adobe.com/flashplayer/



STAGE 3

Full Sail User Account

Connect (connect.fullsail.edu) is the Full Sail community student portal. Members of the Full Sail community can use Connect to gain access to information and tools that will allow them to virtually interact with each other.

Connect is composed of:

y Connect Community—Announcements, Articles, News, Links, program-related content, Full Sail Community Calendar, and Technical Support

y My Stuff—Grades, GPS, Profile, and Emergency Notification System

y My Courses—Full Sail Online courses

Connect also offers access to your most frequently used resources such as Student Email and the Library. In addition, you’ll find industry-, campus-, and program-specific news as well as useful information about campus departments and student organizations. You’ll also find discounts from vendors of industry-related gear and software.

Login

7Stage 3


When you are at connect.fullsail.edu, log in with your username and password that you previously created during the enrollment process.

If you didn’t previously register or are having problems, contact your Enrollment Guide.

Your Full Sail Email

Besides giving you access to Connect and Full Sail Online, your username and password also allow you to check your new FullSail.edu email.

Your email account is: [email protected]

You can access your email at http://mail.fullsail.edu or by clicking on the Mail link at the top of any of the pages in the Full Sail Online site.


http://mail.fullsail.edu



STAGE 4

Getting Your Software

Software and Course Materials

1 Refer to the checklist that you received with your Project LaunchBox™ Apple laptop.

2 Confirm that you’ve received all of the items on the checklist, and that they’re included with the packaging your laptop arrived in.

3 If you have not received any item, contact FSO Support as soon as possible. If you do not notify us of missing items within two weeks of receiving your laptop shipment, you will be responsible for obtaining the software in question.

NOTE: If the packing list that comes in your LaunchBox says that any item is on back order or will be shipped at a later date for any reason, then you do not need to report the item as missing.

4 Set aside time to install all of your software within the first week. You might not actually utilize some software until a bit later in your program, but we advise that you install all software as soon as possible during the first week.

5 Certain programs will receive additional software to download via email from a representative from your particular program.

6 Any software that you open, download, or is no longer in its original wrapped or sealed packaging cannot be returned for a refund.

7 Keep in mind that some of your books may be repeatedly used in other courses throughout your program. We strongly recommend that you keep all books where they can be easily accessed each month.

8 E-books will be used in most online courses throughout your degree program. This will require downloading the e-books and using specific e-readers to view them. The two most common e-readers are Adobe Digital Editions and VitalSource. Both of these e-readers require that you create a user account with them in order to successfully download your e-book.

IMPORTANT NOTE: When creating any e-book/e-reader accounts, you must use your FULL SAIL STUDENT EMAIL ADDRESS, and it is also strongly encouraged that you use the same consistent password as well.

9Stage 5


STAGE 5

Where to Start

Setting Up Your Courses Profile

Your Courses profile is an area that allows you to give your classmates and instruc-tors insights into you, your background, your interests, and other aspects you’d like to share. You should complete your Courses profile prior to the start of class by going to profile.online.fullsail.edu.

Editing Your Profile

Within the Main Information tab, you can add a preferred name if it is different from your legal name. You can also add bio information as well as particular skills and interests.

Within the Contact portion of your profile, you have the opportunity to advise instructors of the best phone number and time to contact you. Select your time zone to eliminate any confusion. Your local time will then adjust and display correctly. Information entered into the yellow box will only be seen by your instructor; this part of your profile is not visible to other classmates. You also have space to add alternate email addresses and social-media information that can be seen by instruc-tors as well as classmates.

On the Photo tab, upload a photo of yourself that resembles how you would appear within a physical classroom. The photo must be a head shot of only yourself. Please do not wear bandannas or sunglasses. A professional demeanor is encouraged, and the photo that you upload must be approved by Full Sail Online Support before it will appear on FSO. Until your photo is approved, you won’t be able to make any other edits to your profile. This approval process can take up to 24 hours; contact us if you don’t see your picture after 24 hours. Please review the full Profile Photo Policy listed on the upload page before you submit your photo.

Keep this information up-to-date by accessing My Stuff from the Connect Commu-nity Home page. Then, click on Profile to update your Courses profile.

As always, if you have any questions, feel free to contact FSO Support.


11Stage 5


11

How to Take the Orientation

You need to complete the Online Orientation as soon as possible—by Wednesday of the first week of classes at the latest. It will be available as soon as you log in to FSO.

In order to access the Online Orientation, go to connect.fullsail.edu and log in using the Full Sail account you created. Once on the Community Home page, click on the Online Orientation link under the My Courses section at the top right of the page.

We strongly recommend and encourage you to complete your online orientation as soon as possible—within the first few days. You will not be able to access your first course until you complete orientation.




You will be taken to the Dashboard page, which will look similar to the screen-shot shown below. This page will show you a list with the activities you need to complete in order to get through the Online Orientation. Click on the links for each of the activities and follow the instructions inside each of them until you have completed all the activities listed.

PLEASE NOTE: After you complete the Online Orientation, you will need to log out of Full Sail Online and then log back in to gain access to all of the courses you’re scheduled to take.

13Stage 6


STAGE 6

Introduction to Mac

Mac 101

Now that you are ready to start your Online Education at Full Sail, you need to become familiarized with your Mac computer.

If you are new to the Mac, make sure to take the time to review the Mac 101 tutorial: http://www.apple.com/support/mac101/

Spending time completing this tutorial will save you time when you are going through the actual course work, especially if you are just now getting acquainted with the Mac Operating System.

Another important thing you should consider before it’s too late is to protect your investment by getting insurance for your computer. One of the options we suggest is Safeware.com, a company that offers $2,500 coverage for a relatively minimal fee. Check their site for details.

Customer Service Number

If you need help with your machine, the operating system, or the basic applications included with your system, call 1-800-823-APPL (2775). Please be sure to have your serial number handy before you call.

To find the serial number, go to http://support.apple.com/kb/HT1559.


http://www.apple.com/support/mac101/

http://www.Safeware.com

http://support.apple.com/kb/HT1559



Additional Help

For additional help, visit the New to Mac organization on Connect. It will provide you with Apple references, information on laptop insurance, tips and tutorials, and a direct link to the Full Sail Apple Store.

Full Sail Project LaunchBox™ Laptop Policy

IMPORTANT: Please refer to your Online Student Manual for more specific details on Full Sail’s Project LaunchBox™ Laptop Policy. The manual will clarify any ques-tions regarding laptop coverage, replacement, warranty, and other details directly related to how to proceed if any unforeseen issues arise with your new MacBook Pro laptop.

15stage 7


STAGE 7

What’s Next?

Here are some useful tips to help you before the official first day of class arrives. Keep in mind, after registering and accessing Connect you won’t see any courses listed under the My Courses section until the first day of class.

In the meantime, here are some suggestions that will allow you to anticipate and prepare accordingly. We encourage you to set aside time to become familiar with your computer, software, and the online platform. A few places to start:

1 Mac/Apple Resources

New to a Mac? Here are a few links that may help you; we strongly rec-ommend that you check them out:

y Apple’s Mac 101 site: http://www.apple.com/support/mac101/ y Apple’s Switch 101 site (if switching from a PC to a Mac):

http://www.apple.com/support/switch101/

2 Connect Program Degree Pages

There is an organization within Connect with a section specific to each program that is managed by the Program Director and updated fre-quently. This area is accessible from the Organizations dashboard and is specific to the program in which you are enrolled.

3 FSO Support Information

There is also an area dedicated to Technical Support that has helpful information about your computer, Macs in general, as well as tutorials on a variety of software that you might be using throughout your programs.

You can access this information from the Technical Support link located within the Organizations dashboard on Connect.

4 The Connect Community Portal

Access all areas of Connect to explore and become familiar with the layout, content, and resources such as:

y The Full Sail Online Student Learning Platform y My Stuff, a personalized student information site containing Grades,

GPS, Profile, and Emergency Notification contact information y Article of the day (as well as a link to archived stories available

to read) y Announcements y Clubs, Discussions, Departments, News, Programs, and Resources y Frequently used resources such as Student Email, Library, and

Technical Support


http://www.apple.com/support/mac101/

http://www.apple.com/support/switch101/

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