SUPPLIER AND PRODUCT ROUND-UP POWERED BY www.spa-kit.net NEW CONTENT

IHG strategic rollout planned with 31 hotels in India

Benchmarks for Middle East

InterContinental Hotels Group (IHG) has

confi rmed a development pipeline of 31 hotels

to be opened across major metros and second-

ary cities in India over the next few years, with

just under half to include wellness facilities.

Th is will eff ectively add more than 7,600

rooms to the group’s portfolio, while 13 out

of the 31 hotels will have spas. Th e growth

momentum will be driven by IHG’s three

brands in India – InterContinental Hotels &

Resorts, Crowne Plaza Hotels & Resorts, and

Holiday Inn Hotels and Resorts. IHG currently

has 11 hotels in India. Details: ihg.com

Ernst & Young in the Middle East is to

introduce a benchmarking initiative for the

region’s spa operations.

Th e Spa Benchmark Survey Report has

been designed to help standardise operational

performance and reporting within the Middle

East’s spa sector. Th e reports will track and

compile the performance of a selection of

Dubai’s luxury hotel spas on both a monthly

and a year-to-date format.

Th e reports will be free to data contributors

and track 10 key metrics. Th ey will begin with

January through March 2009 data. Details:

ey.com/meA total of 13 of the new hotels will have spas

Devarana Spa brand to roll out

Six Senses reveals expansion strategy

Th ailand-based spa operator Dusit Interna-

tional is to extend its Devarana Spa brand to

Europe with the launch of a facility within a

converted 15th century palace called Il Salvia-

tino near Florence in Italy.

Opening in June 2009, Th e Devarana Spa at

Il Salviatino will cover 6,458sq ft (600sq m) and

off er fi ve treatment rooms. Th ere will also be 14

Devarana Deluxe rooms within the property’s

hotel section for in-room spa treatments.

Th e spa will use French brand Algotherm’s

products for treatments, while signature

therapies will include the Harmony of Tad Si,

an ancient Th ai therapy based on Buddhist

Six Senses Resorts and Spas group is currently looking at identifying fi nancial partners to launch a vehicle that can buy into troubled resorts, as well as resort developments seeking capital.

Chief fi nancial advisor Simon Al-lison believes excellent returns can be made from acquiring properties in good locations at competitive prices.

However, while high-end resorts may seek the protection of a global brand such as Six Senses in the coming months, Chief Executive Sonu Shivdasani emphasised that the group will be “extremely selective” about taking on existing properties. Details: sixsenses.com

Th e 50m spa and hotel will be located on the hillside of the Fiesole province

teachings, and the Tuscany Journey Reviver,

which has been designed for relaxation.

Devarana Spa’s European expansion is

through a joint venture with the development

and management company MPg. Il Salviatino

cost a total of 50m (£44.5m, US$67m) to

refurbish, and has been developed by MPg

founder Marcello Pigozzo and Italian architect

Luciano Colombo.

Next to open will be a Devarana Spa in the

New Cairo district of Egypt in 2009, followed

by three other sites opening in 2010, in Abu

Dhabi, UAE; New Delhi in India and Hainan,

China. Details: devaranaspa.com

Details revealed about Dusit International’s fi rst European facility

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from the publishers of spa business world news, jobs & training updated daily online

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NEWS

Mardan Palace property ready to debut

Challenging outlook for global hospitality in 2009

A new luxury resort and spa will open in June

in Antalya on the Turkish Riviera.

Mardan Palace is surrounded by the Taurus

mountain range and boasts a US$18m ( 13.8m,

£12.3m) spa with 32 treatment rooms.

Other amenities at the 80,730sq ft (7,500sq

m) facility include snow caves, steam and mud

baths, an indoor pool and a private hammam.

KLAFS was the lead manufacturer for the spa

and beauty facilities, operating in partnership

with the interior designer Zeynep Fadıllıoğlu.

Th e spa was developed by a team including

representatives from across the

globe, including people hailing from Bali,

Th ailand, Europe, India, China, Russia, Ukraine

and Azerbaijan.

Th e hotel has 560 bedrooms and has been

designed to resemble the Dolmabhce Palace,

while bridges across the hotel’s pools are based

on original designs of the Galata Bridge by

Leonardo da Vinci. Details: mardanpalace.com

A report from hotel benchmarking specialists STR Global has indicated that the global hotel industry is facing its toughest challenge in decades.

Data shows that hotels in the US have posted declines in three key perfor-mance measurements this spring, while Asia Pacifi c operators reported double-digit decreases for all three key perfor-mance metrics for February 2009.

In the US, occupancy is 10.7 per cent behind last year’s fi gures and currently stands at just 57.4 per cent. This has led to a dramatic decline in RevPAR, which is at a low of US$55.83 (£37, 42).

Among the US’ top 25 markets, Detroit, Michigan, reported the largest decrease in occupancy (30.6 per cent to 43.1 per cent). Chicago, Illinois, was the only other market to report a decrease in occupancy of more than 20 percent, falling 23.1 per cent to 54.0 per cent.

In the Asia Pacifi c region, occupancy dropped a total of 14.4 per cent to 60.6 per cent, while the average daily rate de-clined 19.5 per cent to US$117.46 (£81,

90). Elsewhere, the RevPAR (revenue per available room) fell 31.1 per cent to US$71.14 (£48, 54). Details: strglobal.com

KLAFS was the lead manufacturer of the spa

2012 debut for Ritz-Carlton

A new Ritz-Carlton Reserve will open in 2012

on Puerto Rico’s North Coast on the site of the

former Dorado Beach Hotel.

With 100 oceanfront guestrooms and a

further 29 one-bedroom suites, the Reserve

will also feature a 19,000sq ft (1,765sq m)

spa as well as off ering meeting space and a

large open-air pavilion for events.

Th ere will also be a total of 40 family homes

built as part of the development, to be located

within a private, gated community. Details:

ritzcarlton.comTh e Reserve will be located in Puerto Rico

June launch for luxury resort and spa on the Turkish RivieraTHE LEISURE MEDIA COMPANY

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Ordering your free copy of Spa OpportunitiesTo order Spa Opportunities, log on to www.spaopportunities.com email: getitfree@spaopportunities.com tel +44 (0)1462 471913 fax +44 (0)1462 433909Distribution: Spa Opportunities is published 24 times a year by The Leisure Media Company Limited, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK and is distributed in the USA by SPP, 75 Aberdeen Road, Emigsville, PA 17318-0437. Periodicals postage paid @ Manchester, PA POSTMASTER Send US address changes to Spa Opportunities, c/o PO Box 437, Emigsville, PA 17318-0437, USACopyright: The views expressed in print are those of the author and do not necessarily represent those of the publisher. The Leisure Media Company Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means electronic, mechanical, photocopying, recorded or otherwise without the prior permission of the copyright holder. Printed by Warners Midland plc. © Cybertrek Ltd 2009 SSN 1753-3430

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news & jobs updated daily at www.spaopportunities.com

25m Novi Spa Center opens in Croatia

Luxury resort with large spa planned for Guatemala

A new 25m (£22.1m, US$33.4m) spa

and wellness facility has opened at the

Novi Spa Hotels & Resort property in Novi

Vinodolski, Croatia.

Th e spa has wall-to-ceiling windows

throughout, off ering views over the Adriatic

to the Island of Krk and includes 22 treatment

rooms and six spa suites.

Designed by the architect Ante Niksa Bilic

from Studio Ante Murales in Zagreb, Croatia,

the concept of the spa focuses on traditional

Oriental philosophies combined with a more

traditionally Western, holistic approach.

Facilities include a total of 14 saunas

including an outdoor Finnish sauna, a

laconium, three steambaths, a salt peeling bath

and a Kniepp area. Th ere is also a whirlpool

with heated seawater and indoor and outdoor

thalasso swimming pools featuring waterfalls

and a counter-current system.

Treatments include a range of signature

massages as well as thalassotherapy and

hydrotherapy rituals. Product houses used

include German de Capuccini, Charme de

O’rient and the own-brand Novi Spa cosmetic

brand. Details: novi.hr

US-based developers Alekson Development

Group are looking to build a new luxury resort

in Guatemala.

Working in association with Group West

Companies, Alekson is looking at the UNESCO

World Heritage city of Antigua Guatemala or

Peten, located next to the Maya site of Tikal, as

likely locations of the resort, which will be the

fi rst of its Luxuriant Masterpiece Collection.

Th e new brand will integrate ‘ultra-luxury’

hospitality services, casinos, top quality cuisine,

spas, eco-wellness and fi tness programmes and

celebrity signature golf courses.

A spokesperson for Alekson said the

company chose Guatemala for its “diversity

of landscapes and rich culture, as well as its

proximity to the US”. Details: luxuriant-

worldresorts.com

Th e building is situated next to the Adriatic

Gwinganna villas ready

Th ree new luxury villas are to open at the

Gwinganna Lifestyle Retreat and spa on Austra-

lia’s Gold Coast in the Tallebudgera Valley.

Comprising two studio villas and a

two-bedroom villa, the three additions opened

in April and have been built from reclaimed

timbers. Facilities include a private deck with

day bed and an infi nity-edge plunge pool.

Details: gwinganna.com Th e main spa area at Gwinganna

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www.reservationassistant.com TAC Informationstechnologie GmbH

Schildbach 111, A-8230 Hartberg, AustriaT: + 43 3332 6005 990, F: +43 3332 6005 950

„Reservation Assistant has worked with us closely to automate our operation, they

understand the business and the operation. TAC has been always supportive and very professional during the project execution.“

Hakam Sourani, Director of IT and AVEmirates Palace, Abu Dhabi

Spa & SportSoftware

Optimized Reservation

Voucher Administration

Package Reservation

Personnel Ressource Plan

Inventory Management

Guest RelationshipManagement

Multi Property Solution

Golf Management

Membership Management

WebBooking and WebShop

Table Reservation

Digital Signage

NEWS

Raison d’Etre to create tented experience

Swiss architect Zumthor awarded Pritzker prize

Spa development and management consultancy

Raison d’Etre is to work in partnership with

Sujan Luxury Hotels to create a tented spa for

Th e Serai camp in Jaisalmer, Rajasthan.

Opening later this year, Th e Serai will feature

21 canvas tents for accommodation, divided

into three categories, including one tent with a

private spa area, a swimming pool and a lounge.

Raison d’Etre’s Spa at Th e Serai will have

four treatment tents and will be set apart from

the main camp.

Each treatment tent will be split into three

parts; a welcome area where guests will receive

a welcome drink and meet their therapists, a

changing area and a large treatment space.

Locally-sourced stone and canvas will be

used in the spa, while all tents will be air-

conditioned in the summer.

A range of spa products have also been

created exclusively for Th e Serai, using plants,

herbs and spices from the surrounding

Rajasthani area. Details: raisondetrespas.com

Architect Peter Zumthor, whose designs include

spas, chapels, museums and houses for the

elderly, has become the 2009 Laureate of the

Pritzker Architecture Prize.

Although most of Zumthor’s work is in Swit-

zerland, he has designed projects in Germany,

Austria, Th e Netherlands, UK, Spain, Norway,

Finland and the US. His most famous work is

the Th ermal Baths in Vals, Switzerland.

Most recently, critics praised his Field Chapel

to Saint Nikolaus von der Flüe near Cologne in

Germany. Th e Pritzker jury singled out these

buildings and Kolumba Museum in Cologne.

Th e formal ceremony will be held on 29 May

in Buenos Aires, Argentina, when the 65-year

old architect will receive a US$100,000 (£66,601,

74,375) grant and a bronze medallion. Details:

pritzkerprize.com

Th e spa will consist of four treatment tents within Th e Serai camp

MalvernSpa acquisition

Th e directors of the UK-based spa and hospital-

ity specialists Topaz Consulting have acquired

the new MalvernSpa Hotel, Day Spa and Health

Club in Great Malvern in Worcestershire UK.

One of the directors, Andrew Hammond,

said: “We believe the MalvernSpa is something

very special and will attract visitors to the

area at a diffi cult economic time.” Details:

themalvernspa.com

New spa at Hilton Bentley South Beach in MiamiA US$800,000 ( 614,674, £550,247) spa has opened at Hilton Bentley Miami in Florida, US. The 2,690sq ft (250sq m) Spa 101 facility has fi ve treatment rooms and was designed by architect Mikhail Barhin of St Petersburg, Russia. Suppli-ers used are Hungarian brand Eminence for scrubs and oils, Spa Ritual for cos-metics and Jade Energy for equipment. Details: hilton.com

Mansion house spa revamp reaches second phaseRedevelopment work on the Knock Castle hotel and spa in Crieff, Perthshire, Scotland, has reached the second phase.

The £1.5m ( 1.69m, US$2.26m) revamp’s second phase included the creation of a dedicated spa treatment wing housing treatment rooms as well as a relaxation area. The leisure area con-taining the swimming pool, spa pool and steamroom area was also upgraded.

The baronial mansion is owned by Scottish company The Henderson Group. Details: knockcastle.com

Beach House to become Waldorf-Astoria propertyThe US-based Hilton Hotels will add the fi rst Asia Pacifi c-based property to its Waldorf-Astoria portfolio later this year.

The Beach House, a 35-acre resort comprising 83 villas located at the north-ern tip of the Maldives, will join Hilton’s luxury collection on 1 November 2009.

Owned by Sun Hotels & Resorts, the Beach House has been open for a year and facilities include three restaurants, four bars and a spa called Shui, with 10 treatment rooms, each with an outdoor space. Details: hilton.com

Th e new spa has fi ve treatment rooms

Business continues as usual at MalvernSpa

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The ins and outs of the spa industry–we’ll help you manage them.For more than 3,200 health and wellness facilities and providers worldwide, ISPA is the recognized industry voice on everything from consumer trends and best business practices to market research, risk management programs and the promotion of the spa experience itself. Looking for a network you can tap into for industry news and media events? Interested in guidelines on compensation for spa employees? When you join ISPA, our resources become yours, making your day-to-day challenges considerably less challenging. Learn more at www.experienceispa.com.

Get back to basics and SIMPLIFY at the 2009 ISPA Conference & Expo, Oct. 5-8, Austin, Texas USA

www.experienceispa.com | 1.859.226.4326

Find Inbox Peace

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PRODUCTS

Issue No 61 © Cybertrek 20096 Read Spa Opportunities online www.spaopportunities.com/digital

KEEP DRY ON WATER

SPACE SAVING KINESIS

LUXURY WITH BALINEUM

From German company Trautwein comes

the Th ermo-Spa, a dry fl otation bed de-

signed to give the feeling of weightlessness

and to encourage relaxation. Th e Th ermo-

Spa massages the body from the thighs to

the neck while temperature-regulated water

jets are expelled against the underside of

the bed’s surface. Meanwhile, sound waves

pumped through the device are both heard

and felt, adding to the therapeutic benefi ts.

Th e bed can be used either on its own or in

conjunction with body treatments.

Italian company Technogym has launched

a single-unit version of its Kinesis fi tness

range. Just like the original, only smaller

and taking up less space, Kinesis One is an

innovative and attractive standalone train-

ing system that is suitable for a wide range

of people. It combines a series of unique,

patented grips, cables and weight-stacks to

off er a workout intended to strengthen both

the body and mind, leading to greater fl ex-

ibility and coordination for users.

Bathroom product manufacturer

Balineum has launched a new towel collec-

tion called 820 Anatolia. Available in four

separate colours – white, clay, sage and duck

egg – the towels are said to have a life-span

of at least fi ve years and are woven tightly to

avoid snagging and to increase absorbancy.

Made from 100 per cent cotton, they come

in face cloth, hand towel, bath towel, bath

sheet and bath mat varieties.

Product NewsTHERAPIST UPDATE

For more information, or to contact any of these companies, log on to www.spa-kit.net and type the company name under ‘keyword search’

POWERED BY

spa-kit.net

KEYWORD: trautwein

KEYWORD: balineum

KEYWORD: technogym

In my last column, I mentioned the importance of two key factors in becoming a successful spa manager

– namely, your innate social style and specialised training.

In this issue, we’ll focus more on the powerful infl uence of social style in the workplace. There are two key infl uences on this type of style – we examined the fi rst, whether you’re results-driven or rela-tionship-driven, in my previous column.

Successful spa directors and managers are both relationship and results driven. Good spa managers must also take calculated risks when they make tough decisions or discipline an employee. Their rapport-building skills are paired with a passion for tangible outcomes, such as achieving revenue and profi t goals. However, beware of being too highly relationship-driven, as this type of person hates to upset others. Relationship-ob-sessed managers avoid confrontation and are vulnerable to the infl uence of whoever yells, cries or whines the loudest. This drives away good employees, who prize fairness and consistency.

Another rude awakening for newly promoted managers is exclusion from their former peer group. It can, indeed, be lonely at the top. Authority changes the interpersonal dynamic. In trying to be friends with subordinates, relation-ship-obsessed managers send mixed messages. You can’t be a buddy one day and a disciplinarian the next.

While our social styles are not some-thing we choose, by educating ourselves to their powerful infl uences, we can modify our behaviour and fl ex our style to accommodate others’ emotional needs. Understanding social styles is one of the true keys to success as a manager.

Contact: pwb@wynnebusiness.com

Stepping up to

spa management

Peggy Wynne Borg-man is president of Wynne Business Spa Consulting and the founder of the Preston Wynne Spa Group

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For more information, or to contact any of these companies, log on to www.spa-kit.net

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DIGITAL SHOWER LAUNCH

THE WOLF DEBUTS

THE LIGHT FANTASTIC

WATERPROOF TELEVISIONS FROM AQUAVISION

IinnLight Technologies has launched the

IinnLight Pro™ system, which manufacturers

claim delivers the world’s fi rst Molecular Mas-

sage™. IinnLight Pro is a patented therapeutic

delivery system, which uses non-invasive light

energy to deliver a 30-minute skin-rejuvenating

facial treatment by emanating three specifi c

wavelengths of modulated light. Th e light,

when applied directly over the face, is absorbed

into the tissue, stimulating cellular growth,

repair and regeneration.

KEYWORD: iinnlight

From Aquavision comes the Series4 range of

waterproof televisions. Th e television sets are

available in a choice of three fi nishes: Polar

White, Black, and Mirrorvision, which takes

the form of a mirror when the television is off .

Th e televisions also come with a waterproof

remote control and waterproof stereo

speakers. Th ey are available in sizes ranging

from 17–42in.

Aimed at the high-end hospitality market, is

a collection of contemporary-looking digital

showers and baths from UK manufacturer

Aqualisa.

Th e latest line, HiQu Digital, features a bath

and shower with a one-touch control with a

simple push start/stop button and an inte-

grated LED display, which indicates water

temperature readiness. Displays fl ash while

the water is warming up and then turn be-

come steady once the water has reached a

Cheadle Sunbeds has unveiled its

Sunjunkie airbrush tanning sys-

tem, known as Th e Wolf. Designed

and manufactured for professional

spas and salons only, it comes with a

high-gloss black and chrome covering,

complete with three 500ml bottles of

Sunjunkie lotion. Th e lotions contain

the sunless tanner dihydroxyacetone

(DHA). Operators can choose from

Original, Supreme and Duo solutions,

all of which are available in three

strengths: 8 per cent, 10 per cent and

12 per cent.

pre-set temperature. Aqualisa’s digital proc-

essors are designed to blend hot and cold

water fl ows with extreme accuracy, which the

company claims results in perfect, thermostat-

ically controlled temperatures.

For those operators with environmental or

sustainability concerns, another option that

might be of interest is an eco-setting. Th is

reduces the fl ow of water to around 8 litres

per minute.

EXPANSION FOR Z.BIGATTI

Z.Bigatti has announced the expansion of

its retail cosmetic line with the Rescue In-

tensive Facial Treatment. Th e lightweight

serum is designed to act as a barrier from

the natural and environmental catalysts

that promote aging. Used preventively, Res-

cue is said to have the power to sustain and

enhance the skin, maintaining a youthful

look for years. On more mature skin, Res-

cue is claimed to reduce the appearance of

deep expression lines by fi rming, tighten-

ing and lift ing slackened and creased skin.

Unique black-tea ferment is said to have a

lipo-fi lling eff ect, helping to provide a taut

and even surface. Rescue is also under-

stood to repress glycation – the process that

breaks down collagen – as well as fuelling

cellular energy to boost collagen production

in the skin, helping to reduce wrinkle-depth

and crow’s feet. KEYWORD: z.bigatti

KEYWORD: aquavision

KEYWORD: cheadle

KEYWORD: aqualisa

KEYWORD: aquavision KEYWORD: aquavision

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news & jobs updated daily at www.spaopportunities.com

Buxton students offer free services to cancer patientsA new partnership has been formed between

the UK-based University of Derby in Buxton

and a local hospice, to give cancer patients free

complementary therapies.

Aft er completing specialist training, the

university’s spa managers and assessors have

taught students how to deliver therapies to

cancer patients and carers associated with

Blythe House Hospice, in Chapel en le Frith.

Th e treatments are off ered at either the hospice

or the university’s Devonshire Spa facility.

Th e initiative is intended to help people cope

with the eff ects of their illness and the side-

eff ects of their treatments. Details: derby.ac.uk

TRAINING

ISPA Foundation announces Ruth Stricker Award Dr Murad grant

For the second year, the International Spa Association (ISPA) Foundation has an-nounced that applications for both the Ruth Stricker Spa and Wellness Award and the Dr Howard Murad Research Grant are now available.

Both the award and grant provide oppor-tunities for the ISPA Foundation to further its research initiatives. The Ruth Stricker Award offers an aid for research into how spa can meet the current healthcare needs, promote wellness and enhance the quality of life.

Meanwhile, the Dr Howard Murad Research Grant will offer assistance to researchers to study the effects of cultural stress and ways to manage it. The grant can be used to research technology overload, overworking, inadequate nutrition, isolation from friends and lack of purposeful work. Details: experienceispa.com/ispafoundation

EMOTION SELLS

Crispin Reed explores the fundamental role emotion plays in business and how spas can turn this to their advantage

Crispin is the

managing director

of Brandhouse, a

leading independent

brand agency,

specialising in

strategy and creativity.

Brandhouse focuses

on understanding

the people who

use brands and the

emotional bonds that

they form with them

Crispin Reed

Emotion. The most important seven letters in business. But business doesn’t like talking about emotion. Rarely discussed, it’s locked away while

rationality reigns supreme. But in this age of over-supply and product parity, businesses are forced to forge deeper emotional connections with its consumers. Emotion has now moved centre stage and this stage is a global one.

Breakthroughs in science have proven that people are primarily emotional decision makers. Most businesses have yet to grasp this, let alone act on it. Yet business success depends on understanding and harnessing the central role emotion plays in how people decide which brands meet their needs.

Emotion is critical to commercial success in three areas; it drives all decision-making, plays a vital role in which brands come to mind at the point of decision, and it causes the motivations that drive our behaviour.

Emotions also determine the quality of our lives. How-ever, when defi ning the emotional benefi ts of brands, be they products such as beauty regimes or services such as spa treatments, true emotions become clouded with busi-ness jargon and category values. ‘Warm’ isn’t an emotion, neither is ‘trust’, nor is ‘friendliness’.

Our emotions happen to us: we do not choose them. They are positive or negative – never neutral. Positive emotions awaken in response to anything real, imagined or potential that brings us closer to realising our goals in

life. Negative emotions awaken in response to anything that takes us further from our goals. Brands can be built around either – the desire for positive emotional outcomes or the desire to avoid negative feelings.

Of course, it’s vital to give people a rational reason for choosing one brand over others but, ultimately, brands are about the anticipation of emotional outcomes. Brand equity can be boiled down to emotional anticipation. The stronger this is, the bigger the competitive advantage.

At Brandhouse where I work, we call this Emotional Competitive Advantage.

A brand has an Emotional Competitive Advantage when people are driven to seek it out because they perceive a better emotional outcome than competitors deliver.

In our 2009 study, The Brandhouse Emotion 100 per cent, we set out to measure the Emotional Competitive Advantage of 100 leading brands in the UK. In develop-ing a methodology for measuring Emotional Competitive Advantage, we now have an approach for managing it for the benefi t and growth of brands.

Interestingly, a number of service-based brands, such as hotels and resorts, performed less well compared to more tangible product brands. Inherent in the fi ndings are potential implications for the spa sector in terms of delivering meaningful ‘customer care’ and true emotional connections with clients. But I’ll try not to get emotional about it.

Two of the university’s students off ering free therapies

news & jobs updated daily at www.spaopportunities.comtra

inin

g &

ed

ucatio

n

Spa Management

Take a one-year journey into

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9

Spa Management TrainingPart one: May 19 – 22, 2009Part two: July 14 – 17, 2009Wales, United Kingdom

With more than 50 spas in 28 countries and numerous awards, Raison d’Etre is one of the world’s leading Spa Companies.

Our proven Spa Management Training Program, previously available exclusively to our clients, is now open to spa managers and assistant spa managers worldwide. The course is tailored to you and your spa. Become a better, more effective leader and operator. Learn the tools to maximise profi tability and strategies to make your spa more successful, even in these diffi cult economic times.

The two part, eight day program includes all training materials and a follow up coaching session over the telephone.

All information, contact:Amanda Roman Al-Masriar@raisondetrespas.comwww.raisondetrespas.com

Upcoming courses

Introduction to Spa Management: Europe, Autumn 2009

Spa Management Training: Dubai, UAE, Winter 2009

1200 Lawrence Avenue West North York Ontario Canada M6A 1E3 Toll free in North America: 1-888-641-6300

www.elmcrestcollege.com

Established in 1976, Elmcrest College is the first registered private career college in North America wholly dedicated to curriculum for the spa wellness industry. Elmcrest College prepares students to become the highly skilled, job-ready spa personnel in demand by premier spas worldwide. Our graduates have gone on to work in all types of amazing environments from cruise ships and resorts in Dubai, St. Lucia, Barbados and Mexico to hotel and days spas worldwide.

Elmcrest College is the first to offer full-time diploma programs in Spa Management in North America. Our curriculum provides exposure to a broad spectrum of management skills, spa industry knowledge and practical applications from the front desk staff to the senior spa manager/director.

Our 10-month full-time program has attracted students from across the globe. Our curriculum represents some of the highest standards in the world. We provide students with the skills and knowledge highly sought after by today’s leading spa employers both locally and internationally.

For further information on our programs, contact our Admissions Department today at 416-256-5356 or by email at

admissions@elmcrestcollege.com.

WORLD-CLASS TRAINING FOR REWARDING SPA CAREERS

SPA MANAGER/DIRECTOR DIPLOMA PROGRAM

Interview: Todd Walter, Red Door Spa Holdings p24o e: C st a Cou t C a s p58

SHA Wellness Clinic, Spain p38

10LETTERS Rebecca Ram calls on all spa and

beauty companies to support a campaign

to end testing on animals

14NEWSRitz-Carlton launches a boutique

resort brand in Th ailand, the second

Palazzo Versace gets set for a 2010 open-

ing in Dubai, and changes to Las Vegas’s

CityCenter project are revealed

20 EVERYONE’S TALKING ABOUT FAIR TRADE

An increasing number of spa suppliers

and operators are investing in fair-trade

initiatives. We ask a panel of experts why

it’s important and what to look out for

24 INTERVIEWTODD WALTER

Th e CEO of Red Door Spa Holdings talks

to Katie Barnes about launching a new

day-spa division and rolling out facilities

in the face of global recession

30RESEARCH HEAVENLY CREATURES

Leonor Stanton reviews CatchOn’s study

of spa-goers in China’s fi rst-tier cities of

Beijing, Shanghai and Guangzhou

37THE WAY I SEE IT JANICE GRONVOLD

Th e US-based business consultant and

educator on demographic trends and sur-

viving the economic downturn

38MACRO SCOPESpain’s new SHA Wellness Clinic

combines cutting-edge Western medicine

with natural therapies and macrobiotics.

Rhianon Howells pays a visit

44CITY FOCUS FLOWER POWER

With its troubles in the past, the Ethiopi-

an capital Addis Ababa has a fl ourishing

spa scene. Sally Howard reports

48FAMILY MATTERS THE MARLEYS

Th e family of late musical icon Bob

Marley talks to Anne Dimon about trans-

forming his former home in the Bahamas

into a luxury resort and spa

subscribe online at www.spabusiness.com

take a look inside the latest issue of spa business magazine...

subscribe today

: C ese spa goe s p30

Carlton Hotel, Switzerland p64

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52 WONDERFUL SITENeena Dhillon explores how spa

operators can take advantage of the rising

number of consumer-facing spa market-

ing and gift ing websites

58PROFILE CHRISTIAN COURTIN-CLARINS

French skincare giant Clarins is caus-

ing a stir as it consolidates its presence in

the international spa industry. Rhianon

Howells fi nds out more from the chair-

man of the group’s supervisory board

64SPA SPY THE SPA AT THE CARLTON HOTEL

We mystery-shop the Tschuggen Group’s

newest spa in St Moritz, Switzerland

66SPA TOURISM MOUNTAIN MEDICINE

Julie Cramer reports on the new medical

wellness centres making the most of the

natural assets in Austria’s Tyrol region

72FITNESS FLEXIBLE THINKING

Stretching is as crucial to fi tness as CV

and resistance training. Kath Hudson

asks how spas can help guests limber up

76PRODUCTS Product and equipment launches

82FINISHING TOUCHMIND CONTROL

How psychotherapies can help treat IBS

subscribe online at www.spabusiness.com

Spa Business, the sister publication to Spa Opportunities, is

written for owners, CEOs and managers of spas, and for the

investors, consultants and designers who work with them.

Published four times a year, it offers in-depth analysis of the

development and operation of spas in every sector and provides

an informative and insightful range of news and articles.

Your collection of magazines will contribute to the success of

your business today, and also grow to

become a unique reference source and

record of the growth of the market.

You can subscribe online at

www.spabusiness.com

or call the subscriptions team on +44 (0)1462 471913

spa business - uniting the world of spas spa businesswww.spabusiness.com

2009 2

destinationday

resort

hotel

club

medicalthermalcurative

uniting the world of spas

Change the way you read Spa Business magazine SIGN UP ONLINE: www.spabusiness.com/green

Did you knowthat you cannow receivea FREEsubscription toSpa Business inits new, greener,paper-free, digital format?

to advertise telephone: +44 (0)1462 471907 email: sales@spaopportunities.comre

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SPA TEAM MEMBERSA magnifi que expérience

The stunning Sofi tel London St James located in the former home of Cox and Kings bank in the very heart of London is bringing to the capital a French Touch along with its elegance and charm. The So Spa is here to offer a sanctuary of relaxation that compliments Sofi tel London St James deluxe ambiance.

We are currently recruiting talented individuals to join our exceptional spa team and together create and deliver the Sofi tel magnifi que expérience. You will all play a key part by joining us on this venture. The career development opportunities are:

Spa Supervisor Spa Therapists Spa Receptionists Spa Sales Coordinators (Reservations) Spa Attendants

Successful applicants must have excellent communication skills and have the passion to create an exceptional expérience in order to deliver our service extraordinaire, you must be fl exible to work weekends early morning and evening shifts when and as required.

*Applications to: Maarten Dirks, HR Manager, Sofi tel London St James, 6 Waterloo Place SW1Y 4ANEmail: h3144-hr@sofi tel.com www.sofi tel.com

Sofi tel London St James offers an excellent salary package to be discussed on application, coupled with great career development prospects and excellent benefi ts.

*You must demonstrate relevant and/or similar experience on the positions above in order to be considered.

Please state on your covering letter what position you wish to apply.

*Please note that due to the high number of applications received we will ONLY contact candidates who are selected to proceed to the next stage of our recruitment process. Your details will be held in strict confi dence in our candidates’ database. Should you wish not to have your details held by us please advise.

Life giving rituals have been practiced in every culture since the beginning of time. Inspired by these rituals, The Spa at Mandarin Oriental has merged techniques and philosophies from around the world into a potent blend of treatments, ensuring an optimal wellness experience.

The Spa at Mandarin Oriental Hyde Park, London invites applications for Spa Therapist, Spa Concierge & Spa Receptionist.Spa Experience, ideally with strong management skills, Motivated, Team Leader, Driver, Dedicated, Positive and Open Personality, Friendly, Treatments trained an advantage, Supervisory Skills, Good Interpersonal Skills and Calm Nature. Excellent Remuneration Package including: Commissions, Service Charge, Uniform supplied and Meals!

Please contact Hazel Fairtlough in Human Resources on +44 (0) 207 201 3673, fax +44 (0) 207 201 3770 or email on hfairtlough@mohg.com

MANICURISTPEDICURISTCHEF

FITNESS TRAINER

SALARY : Excellent salary packagesCOMPANY : Lavanya Spa RiyadhLOCATION : Riyadh KSALavanya Day Spa is a new upscale destination in Riyadh KSA, that cater only to women, offering complete day spa experience and Provide Outstanding Women Relaxing Health Care with Artistic Atmosphere.

We are looking for a dynamic team to join with us, we need focused, hardworking individuals who take pride in working in the Spa industry.

Qualifi cationWith 2 years Work experience in 5 star Spa, Hotels, Saloon or Gym, motivated, dedicated, positive and open personality, friendly with good interpersonal skills and calm nature

TO APPLY: Send your Valid CV with Recent 2x2 Picture to lavanyaspa@hotmail.comAnd Please indicate the job order you wish to apply

ADDRESS : P.O. Box 50246, Riyadh 11523 Saudi Arabia

Mobile: +966-508802747 Fax: +966-01-4403333

www.lavanyaspa.com

Carol Joy London is a new hair and beauty brand. With salons in Monte Carlo and London, not to mention having just been accepted into the Dorchester spa, it is already gaining a fantastic reputation in the industry. A rare opportunity is now available to join our team of professionals.

Carol Joy London's fl agship store is on Draycott avenue in Chelsea. With three treatment rooms and seven hair stations it is the epitome of luxury. We offer a range of specialised treatments and provide the products needed to continue your care at home. We have an international trainer to make sure that our client’s receive the top standard service that they have come to expect in all our salons.

The concept is unique, timeless and luxurious and therefore our team needs to be of the highest standard. We have three positions now available in our London premises, Salon Manager - who is also a hair dresser and would bring a clientele as well as motivating and leading a strong team. We also need a Beauty Therapist with experience in the industry. Along with a Receptionist/Sales Person to join our team. Our salon relies on product sales and therefore all positions require high capability in this area. Targets will be set and need to be reached. All positions are full time and references will be requested upon contact.

We're also recruiting for a Beauty Therapist based in Zürich,Switzerland who must speak German and a Hair Salon Manager & Hair Stylist/Colourist based in Monaco who must speak both English and French.

We are looking for dynamic, enthusiastic and professional individuals to drive our business and maintain the highest quality of care in the industry. The ability to work into early evenings and weekends when required is essential.

To join our inspiring team and brand that is on its way to becoming a global success please send CV’s via email directly to :

m.lombard@mcjinternational.com

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BEAUTY THERAPISTOne of the world’s most exclusive residential private members’ clubs, this is an opportunity for someone who enjoys a more ‘boutique-style’ spa environment where service and expertise are the main drivers.

The successful applicant will have between 1 and two years experience in the Spa business preferably with some knowledge of Comfort Zone although full training will be provided.

Salary negotiable depending on skill level and experience plus commission/gratuities. All meals and uniform provided.

Reporting to the Spa Manager you would be part of a team comprising 6 therapists and 1 spa receptionist. Please send CV and photograph if possible to marilyn.hodsdon@carnegieclub.co.uk or contact for job specifi cation and further details

The Carnegie Club at Skibo Castle is in a remote part of the spectacular Scottish Highlands and closest airport is Inverness therefore own transport, although not essential, is desirable to ensure best work/life balance.

Skibo Castle and Carnegie Club Scotland, UK

Algotherm are currently recruiting for an experienced

SPA MANAGER of an outstanding 750sqm Spa located in

Sylt, Germany for Hapimag group.

Language: German and English is compulsory, French is recommended.

A competitive salary along with commission will be offered to the successful candidates.

For selected candidates there will be two interviews, one over the telephone and the second in Sylt.

All applicants must have the legal documentation to work within the European Union or be able to

arrange their own work visa.

If you are interested in this wonderful opportunity and have the skills and experience needed then

please send your CV to: vallard@deepnature.fr

SPA DIARY

for a full listing of future events please visit www.spaopportunities.com

24-26 May 2009THE RESORT EXPERIENCE

AT THE HOTEL SHOW

Th is year’s show will introduce an arena dedi-

cated to leisure, spa and wellness and relaxation

called Th e Resort Experience. It will also see

the launch of a Middle East Spa Summit for

wellness professionals. Held in Dubai.

Tel: +971 4 331 9688

Web: thehotelshow.com

31 May-2 June 2009INTERNATIONAL SPA

RESORTS EXHIBITION

Organisers Perfect Events have teamed up

with the Saudi Commission For Tourism and

Antiquities for this international networking

and contact-building event in Saudi Arabia.

Tel: +966 2 6611 543

Web: sparesortsexhib-sa.com

7-9 June 2009WELLNESS & SPAS MIDDLE EAST

Th is Dubai-based international trade fair will

present the latest products, services and solu-

tions for the spa, fi tness and wellness industries.

Tel: + 971 4 3380 102

Web: messefrankfurtme.com

15-17 June 2009THE WELLNESS & SPA

WORLD CONGRESS 2009

Annual spa congress taking place at Palmeraie

Golf Palace & Spa Resort in Marrakech,

Morocco. Taking place over three days – with

two of the days dedicated to networking and

meetings – this event provides a platform for

hoteliers, spa managers and wellness trend

creators to meet tour operators, specialised

travel agents and corporate buyers.

Tel: +41 22 7317 700

Web: spa-leaders.com

25 June 2009PARIS HOTEL & SPA

European rendezvous for leaders in the luxury

hotel and spa industries, the second annual

Paris Hotel & Spa event will be held at the Ritz

Paris in France.

Tel: +331 43 21 05 69

Web: parishotspa.com

19-21 July 2009COSMOPROF NORTH AMERICA

With pavilions for spa and cosmetics, over 730

companies are expected at this Las Vegas expo.

Tel: +1 916 774 8682

Web: cosmoprofnorthamerica.com

8-9 August 2009SYDNEY INTERNATIONAL SPA

& BEAUTY EXPO

Taking place in Sydney, Australia, this event

showcases the latest products, treatments and

equipment from leading brands and suppliers.

Tel: +61 2 9422 2535

Web: internationalbeautyexpo.com.au

2-4 September 2009NATURAL THERAPIES

& NATURAL HEALTH EXPO

Th is expo in Sydney, Australia provides a range

of solutions for natural health industry profes-

sionals as well as a large exhibition.

Tel: +61 2 9660 2113

Web: naturaltherapyexpo.com.au

4-5 September 2009VITA SPA 2009

Large tradeshow and medical spa expo, taking

place in Buenos Aires, Argentina, for spa and

esthetic clinic owners and operators.

Tel: +5411 4758 4340

Web: vitaspaweb.com

9-14 September 200958TH CIDESCO WORLD CONGRESS

Th e 58th annual congress of the Comité

International d’ Esthétique et de Cosmétologie

(CIDESCO) will take place in Kyoto, Japan.

Th e congress will include a wide and varied

range of lectures featuring international guest

speakers as well as an equipment, products and

services exhibition. Th is year’s theme will be In Harmony with the Skin and the Environment.Tel: +41 44 448 22 00

Web: cidesco-kyoto2009.com

10-13 September 2009INNER IDEA

A US-based conference, taking place in

California, and featuring a diverse selection of

mind-body-spirit programming and events.

Held at La Quinta Resort & Spa.

Tel: +1 800 462 1876

Web: inneridea.com

13-15 September 2009EUROPEAN SPA

EXHIBITION & SUMMIT

Part of the Beyond Beauty Paris event, this

extensive European-wide exhibition and

summit is held in Porte de Versailles. Primarily

aimed at all types of spa industry professionals,

from therapists to managers and owners.

Tel: +33 1 44 69 95 69

Web: beyondbeautyparis.com

Issue No 61 © Cybertrek 200914 Read Spa Opportunities online www.spaopportunities.com/digital

[both pictures]: Spatec North America Fall will begin on 23 September in Las Vegas, US

DIARY DATES news & jobs updated daily at www.spaopportunities.com

© Cybertrek 2009 Issue No 61 15Read Spa Opportunities online www.spaopportunities.com/digital

13-16 SeptemberBEYOND BEAUTY PARIS 2009

An event suitable for a wide range of profes-

sional sectors within the international beauty

industry, Beyond Beauty will take place in

Paris, France, featuring a wide range of the lat-

est products and equipment as well as suppliers

and distributors.

Tel: +33 1 44 69 95 69

Web: beyondbeautyparis.com

20-21 September 2009OLYMPIA BEAUTY

A London-based exhibition to showcase the lat-

est styles, products and collections from beauty

suppliers around the UK. Hosting more than

300 professional beauty brands, this exhibition

also features two live educational stages and a

range of demonstrations from industry experts.

Tel: +44 1959 569 867

Web: olympiabeauty.co.uk

23-26 September 2009SPATEC NORTH AMERICA FALL

A three-day forum in Las Vegas, Nevada,

US, comprises one-to-one meetings

between a selection of spa owners, opera-

tors, directors and design and management

companies and leading spa, beauty and wellness

product suppliers and vendors.

Tel: +44 20 8547 9830

Web: mcleaneventsinternational.com

5-8 October 20092009 ISPA CONFERENCE & EXPO

A key international conference, exhibition

and networking event for the spa industry in

Austin, Texas, US. With a wide range of speak-

ers, seminar sessions and exhibitions. Lance

Armstrong will be this year’s recipient of the

ISPA Alex Szekely Humanitarian Award.

Tel: +1 859 226 4326

Web: ispaconference.com

14-16 October 2009WELLNESS SUMMIT 2009

An event which aims to provide attendees

with solutions, knowledge and techniques

from renowned masters of wellness. Delegates

include spa therapists, managers, operators

and owners, as well as manufacturers, investors

and venture capitalists.

Tel: +603 9200 7966

Web: wellnesssummit.com

15-17 October 2009EUROPEAN CONGRESS ON ANTI-

AGING & AESTHETIC MEDICINE

Th is will be the second European annual con-

ference, focusing on a range of anti-ageing and

aesthetic topics for anti-ageing experts. Aimed

at a range of spa professionals as well as medical

practitioners. Taking place in Germany.

Tel: +44 20 8846 2906

Web: anti-agingevents.com/europe

18-19 October 2009SPA AND RESORT EXPO AND

CONFERENCE NEW YORK

Th e New York, US, arm of the Spa & Resort

Expo & Conference provides information

on enhancing patient and client care. It also

features the latest trends, techniques, treat-

ments, services and products. Th is event runs

alongside the New York Medical Aesthetics

Expo & Conference.

Tel: +1 203 840 5546

Web: spaandresortexpony.com

8-9 November 2009DUBAI CONGRESS ON ANTI-AGING &

REGENERATIVE MEDICINE 2009

Th e Dubai Congress on Anti-Aging & Aesthetic

Medicine will take place at the Dubai World

Trade Centre. Th e 2009 partners are the Ameri-

can Academy of Anti-Aging Medicine and the

World Academy of Anti-Aging Medicine.

Tel: +44 020 8846 2903

Web: tarsus-group.com

23-24 November 2009NATURAL BEAUTY SUMMIT EUROPE

Th is is the European arm of the Natural Beauty

Summit forums, which will cover develop-

ments in the natural and sustainable products

industry. Taking place in Paris, France.

Tel: +44 20 9567 0788

Web: organicmonitor.com

Visit www.spaopportunities.com or call +44 (0)1462 471912 to get listed

New partner agreement for CityCenter project

A revised joint venture agreement has

been announced between the partners of

the CityCenter mega-development in Las

Vegas, Nevada, US.

CityCenter is owned by CityCenter Holdings,

LLC, a joint venture between MGM Mirage

and Infi nity World Development Corp, a

subsidiary of Dubai World. Th ey are 50/50

joint venture partners in the US$9bn ( 6.7bn,

£5.9bn) property.

Under the new plan, Dubai World and

MGM Mirage will fund the remaining equity

contributions to CityCenter through letters of

credit. In addition, CityCenter’s lenders will

immediately fund the full US$1.8bn ( 1.34bn,

£1.19bn) senior secured credit facility.

Dubai World will also dismiss its lawsuit,

fi led against MGM Mirage in Delaware

Chancery Court on March 22, 2009, and Dubai

World and MGM MIRAGE will exchange

mutual releases.

An agreement has also been reached with

CityCenter’s lenders on a comprehensive plan

to fully fund the completion of the project, in

time for its scheduled opening later this year.

Details: citycenter.com

Kempinski hotel opens in Tatras MountainsTh e Grand Hotel Kempinski High Tatras hotel

in the Tatras Mountain range in Slovakia has

had its soft opening, with a grand opening is

planned for September 2009.

Th e hotel is located on the shores of an alpine

lake, 1,351m above sea level. It is situated

within the High Tatras Mountains in Strbske

Pleso, which form a natural border between

Poland and Slovakia, and is the highest section

of the Carpathian mountain range.

Th e hotel’s restored heritage building is split into three interlinked sections

Th e 13,993sq ft (1,300sq m) Wellness and Spa

area off ers a variety of Th algo and Terrake facial

and body treatments. Facilities include several

saunas, themed showers, a private VIP suite,

seven treatment rooms and a vitamin bar.

Indoor swimming pools boast views over

the nearby lake and mountains while the spa’s

interior design features crystal chandeliers

and designer furniture throughout. Details:

kempinski.com

www.spaopportunities.com

American Massage Therapy Association (AMTA) +1 877 905 2700

Asia Pacific Spa and Wellness Council +1 818 789 2020

Australasian Spa Association +61 3 9387 9627

British Association of Beauty Therapy &

Cosmetology (BABTAC) +44 845 065 9000

British Hospitality Association (BHA) +44 845 880 7744

British International Spa Association (BISA) +44 1580 212954

British Resorts Association (BRA) +44 151 934 2285/2286

Comité International D’Esthétique

Et De Cosmétologie (CIDESCO) +41 44 448 2200

Complementary Medical Association +44 845 129 8434

The Day Spa Association +1 201 865 2065

European Spas Association +32 2 7332661

Federation of Holistic Therapists (FHT) +44 870 420 2022

UK Fitness Industry Association (FIA) +44 207 298 6730

Guild of Professional Beauty Therapists +44 870 000 4242

The International Federation of Aromatherapists +44 208 567 2243

International Health, Racquet and Sportsclub

Association (IHRSA) +1 617 951 0055

The International Medical Spa Association +1 201 865 2065

International Spa Association (ISPA) +1 888 651 4772

Institute of Hospitality +44 208 661 4900

Leading Spas of Canada +1 800 704 6393

New Mexico Spa Association +1 505 331 2344

New York Spa Association +1 315 359 9389

Premier Spas of Ontario +1 800 990 7702

Samui Spa Association +66 7742 08712

Spas Association of the Czech Republic +420 222 511 763

Spa Association Singapore +65 6223 1158

Spa Business Association +44 1268 745 884

Spa Finder (US) +1 212 924 6800 (Europe) +44 870 121 6066

Spas Research Fellowship +44 1737 213 169

Thai Spa Association +66 (0)2665 7395

VisitBritain +44 208 563 3000

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