SUPPLIER AND PRODUCT ROUND-UP POWERED BY www.spa-kit.net NEW CONTENT
IHG strategic rollout planned with 31 hotels in India
Benchmarks for Middle East
InterContinental Hotels Group (IHG) has
confi rmed a development pipeline of 31 hotels
to be opened across major metros and second-
ary cities in India over the next few years, with
just under half to include wellness facilities.
Th is will eff ectively add more than 7,600
rooms to the group’s portfolio, while 13 out
of the 31 hotels will have spas. Th e growth
momentum will be driven by IHG’s three
brands in India – InterContinental Hotels &
Resorts, Crowne Plaza Hotels & Resorts, and
Holiday Inn Hotels and Resorts. IHG currently
has 11 hotels in India. Details: ihg.com
Ernst & Young in the Middle East is to
introduce a benchmarking initiative for the
region’s spa operations.
Th e Spa Benchmark Survey Report has
been designed to help standardise operational
performance and reporting within the Middle
East’s spa sector. Th e reports will track and
compile the performance of a selection of
Dubai’s luxury hotel spas on both a monthly
and a year-to-date format.
Th e reports will be free to data contributors
and track 10 key metrics. Th ey will begin with
January through March 2009 data. Details:
ey.com/meA total of 13 of the new hotels will have spas
Devarana Spa brand to roll out
Six Senses reveals expansion strategy
Th ailand-based spa operator Dusit Interna-
tional is to extend its Devarana Spa brand to
Europe with the launch of a facility within a
converted 15th century palace called Il Salvia-
tino near Florence in Italy.
Opening in June 2009, Th e Devarana Spa at
Il Salviatino will cover 6,458sq ft (600sq m) and
off er fi ve treatment rooms. Th ere will also be 14
Devarana Deluxe rooms within the property’s
hotel section for in-room spa treatments.
Th e spa will use French brand Algotherm’s
products for treatments, while signature
therapies will include the Harmony of Tad Si,
an ancient Th ai therapy based on Buddhist
Six Senses Resorts and Spas group is currently looking at identifying fi nancial partners to launch a vehicle that can buy into troubled resorts, as well as resort developments seeking capital.
Chief fi nancial advisor Simon Al-lison believes excellent returns can be made from acquiring properties in good locations at competitive prices.
However, while high-end resorts may seek the protection of a global brand such as Six Senses in the coming months, Chief Executive Sonu Shivdasani emphasised that the group will be “extremely selective” about taking on existing properties. Details: sixsenses.com
Th e 50m spa and hotel will be located on the hillside of the Fiesole province
teachings, and the Tuscany Journey Reviver,
which has been designed for relaxation.
Devarana Spa’s European expansion is
through a joint venture with the development
and management company MPg. Il Salviatino
cost a total of 50m (£44.5m, US$67m) to
refurbish, and has been developed by MPg
founder Marcello Pigozzo and Italian architect
Luciano Colombo.
Next to open will be a Devarana Spa in the
New Cairo district of Egypt in 2009, followed
by three other sites opening in 2010, in Abu
Dhabi, UAE; New Delhi in India and Hainan,
China. Details: devaranaspa.com
Details revealed about Dusit International’s fi rst European facility
spa opportunities Issue No 61 22 May – 4 June 2009 £2.00 www.spaopportunities.com
from the publishers of spa business world news, jobs & training updated daily online
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NEWS
Mardan Palace property ready to debut
Challenging outlook for global hospitality in 2009
A new luxury resort and spa will open in June
in Antalya on the Turkish Riviera.
Mardan Palace is surrounded by the Taurus
mountain range and boasts a US$18m ( 13.8m,
£12.3m) spa with 32 treatment rooms.
Other amenities at the 80,730sq ft (7,500sq
m) facility include snow caves, steam and mud
baths, an indoor pool and a private hammam.
KLAFS was the lead manufacturer for the spa
and beauty facilities, operating in partnership
with the interior designer Zeynep Fadıllıoğlu.
Th e spa was developed by a team including
representatives from across the
globe, including people hailing from Bali,
Th ailand, Europe, India, China, Russia, Ukraine
and Azerbaijan.
Th e hotel has 560 bedrooms and has been
designed to resemble the Dolmabhce Palace,
while bridges across the hotel’s pools are based
on original designs of the Galata Bridge by
Leonardo da Vinci. Details: mardanpalace.com
A report from hotel benchmarking specialists STR Global has indicated that the global hotel industry is facing its toughest challenge in decades.
Data shows that hotels in the US have posted declines in three key perfor-mance measurements this spring, while Asia Pacifi c operators reported double-digit decreases for all three key perfor-mance metrics for February 2009.
In the US, occupancy is 10.7 per cent behind last year’s fi gures and currently stands at just 57.4 per cent. This has led to a dramatic decline in RevPAR, which is at a low of US$55.83 (£37, 42).
Among the US’ top 25 markets, Detroit, Michigan, reported the largest decrease in occupancy (30.6 per cent to 43.1 per cent). Chicago, Illinois, was the only other market to report a decrease in occupancy of more than 20 percent, falling 23.1 per cent to 54.0 per cent.
In the Asia Pacifi c region, occupancy dropped a total of 14.4 per cent to 60.6 per cent, while the average daily rate de-clined 19.5 per cent to US$117.46 (£81,
90). Elsewhere, the RevPAR (revenue per available room) fell 31.1 per cent to US$71.14 (£48, 54). Details: strglobal.com
KLAFS was the lead manufacturer of the spa
2012 debut for Ritz-Carlton
A new Ritz-Carlton Reserve will open in 2012
on Puerto Rico’s North Coast on the site of the
former Dorado Beach Hotel.
With 100 oceanfront guestrooms and a
further 29 one-bedroom suites, the Reserve
will also feature a 19,000sq ft (1,765sq m)
spa as well as off ering meeting space and a
large open-air pavilion for events.
Th ere will also be a total of 40 family homes
built as part of the development, to be located
within a private, gated community. Details:
ritzcarlton.comTh e Reserve will be located in Puerto Rico
June launch for luxury resort and spa on the Turkish RivieraTHE LEISURE MEDIA COMPANY
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Ordering your free copy of Spa OpportunitiesTo order Spa Opportunities, log on to www.spaopportunities.com email: [email protected] tel +44 (0)1462 471913 fax +44 (0)1462 433909Distribution: Spa Opportunities is published 24 times a year by The Leisure Media Company Limited, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK and is distributed in the USA by SPP, 75 Aberdeen Road, Emigsville, PA 17318-0437. Periodicals postage paid @ Manchester, PA POSTMASTER Send US address changes to Spa Opportunities, c/o PO Box 437, Emigsville, PA 17318-0437, USACopyright: The views expressed in print are those of the author and do not necessarily represent those of the publisher. The Leisure Media Company Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means electronic, mechanical, photocopying, recorded or otherwise without the prior permission of the copyright holder. Printed by Warners Midland plc. © Cybertrek Ltd 2009 SSN 1753-3430
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news & jobs updated daily at www.spaopportunities.com
25m Novi Spa Center opens in Croatia
Luxury resort with large spa planned for Guatemala
A new 25m (£22.1m, US$33.4m) spa
and wellness facility has opened at the
Novi Spa Hotels & Resort property in Novi
Vinodolski, Croatia.
Th e spa has wall-to-ceiling windows
throughout, off ering views over the Adriatic
to the Island of Krk and includes 22 treatment
rooms and six spa suites.
Designed by the architect Ante Niksa Bilic
from Studio Ante Murales in Zagreb, Croatia,
the concept of the spa focuses on traditional
Oriental philosophies combined with a more
traditionally Western, holistic approach.
Facilities include a total of 14 saunas
including an outdoor Finnish sauna, a
laconium, three steambaths, a salt peeling bath
and a Kniepp area. Th ere is also a whirlpool
with heated seawater and indoor and outdoor
thalasso swimming pools featuring waterfalls
and a counter-current system.
Treatments include a range of signature
massages as well as thalassotherapy and
hydrotherapy rituals. Product houses used
include German de Capuccini, Charme de
O’rient and the own-brand Novi Spa cosmetic
brand. Details: novi.hr
US-based developers Alekson Development
Group are looking to build a new luxury resort
in Guatemala.
Working in association with Group West
Companies, Alekson is looking at the UNESCO
World Heritage city of Antigua Guatemala or
Peten, located next to the Maya site of Tikal, as
likely locations of the resort, which will be the
fi rst of its Luxuriant Masterpiece Collection.
Th e new brand will integrate ‘ultra-luxury’
hospitality services, casinos, top quality cuisine,
spas, eco-wellness and fi tness programmes and
celebrity signature golf courses.
A spokesperson for Alekson said the
company chose Guatemala for its “diversity
of landscapes and rich culture, as well as its
proximity to the US”. Details: luxuriant-
worldresorts.com
Th e building is situated next to the Adriatic
Gwinganna villas ready
Th ree new luxury villas are to open at the
Gwinganna Lifestyle Retreat and spa on Austra-
lia’s Gold Coast in the Tallebudgera Valley.
Comprising two studio villas and a
two-bedroom villa, the three additions opened
in April and have been built from reclaimed
timbers. Facilities include a private deck with
day bed and an infi nity-edge plunge pool.
Details: gwinganna.com Th e main spa area at Gwinganna
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www.reservationassistant.com TAC Informationstechnologie GmbH
Schildbach 111, A-8230 Hartberg, AustriaT: + 43 3332 6005 990, F: +43 3332 6005 950
„Reservation Assistant has worked with us closely to automate our operation, they
understand the business and the operation. TAC has been always supportive and very professional during the project execution.“
Hakam Sourani, Director of IT and AVEmirates Palace, Abu Dhabi
Spa & SportSoftware
Optimized Reservation
Voucher Administration
Package Reservation
Personnel Ressource Plan
Inventory Management
Guest RelationshipManagement
Multi Property Solution
Golf Management
Membership Management
WebBooking and WebShop
Table Reservation
Digital Signage
NEWS
Raison d’Etre to create tented experience
Swiss architect Zumthor awarded Pritzker prize
Spa development and management consultancy
Raison d’Etre is to work in partnership with
Sujan Luxury Hotels to create a tented spa for
Th e Serai camp in Jaisalmer, Rajasthan.
Opening later this year, Th e Serai will feature
21 canvas tents for accommodation, divided
into three categories, including one tent with a
private spa area, a swimming pool and a lounge.
Raison d’Etre’s Spa at Th e Serai will have
four treatment tents and will be set apart from
the main camp.
Each treatment tent will be split into three
parts; a welcome area where guests will receive
a welcome drink and meet their therapists, a
changing area and a large treatment space.
Locally-sourced stone and canvas will be
used in the spa, while all tents will be air-
conditioned in the summer.
A range of spa products have also been
created exclusively for Th e Serai, using plants,
herbs and spices from the surrounding
Rajasthani area. Details: raisondetrespas.com
Architect Peter Zumthor, whose designs include
spas, chapels, museums and houses for the
elderly, has become the 2009 Laureate of the
Pritzker Architecture Prize.
Although most of Zumthor’s work is in Swit-
zerland, he has designed projects in Germany,
Austria, Th e Netherlands, UK, Spain, Norway,
Finland and the US. His most famous work is
the Th ermal Baths in Vals, Switzerland.
Most recently, critics praised his Field Chapel
to Saint Nikolaus von der Flüe near Cologne in
Germany. Th e Pritzker jury singled out these
buildings and Kolumba Museum in Cologne.
Th e formal ceremony will be held on 29 May
in Buenos Aires, Argentina, when the 65-year
old architect will receive a US$100,000 (£66,601,
74,375) grant and a bronze medallion. Details:
pritzkerprize.com
Th e spa will consist of four treatment tents within Th e Serai camp
MalvernSpa acquisition
Th e directors of the UK-based spa and hospital-
ity specialists Topaz Consulting have acquired
the new MalvernSpa Hotel, Day Spa and Health
Club in Great Malvern in Worcestershire UK.
One of the directors, Andrew Hammond,
said: “We believe the MalvernSpa is something
very special and will attract visitors to the
area at a diffi cult economic time.” Details:
themalvernspa.com
New spa at Hilton Bentley South Beach in MiamiA US$800,000 ( 614,674, £550,247) spa has opened at Hilton Bentley Miami in Florida, US. The 2,690sq ft (250sq m) Spa 101 facility has fi ve treatment rooms and was designed by architect Mikhail Barhin of St Petersburg, Russia. Suppli-ers used are Hungarian brand Eminence for scrubs and oils, Spa Ritual for cos-metics and Jade Energy for equipment. Details: hilton.com
Mansion house spa revamp reaches second phaseRedevelopment work on the Knock Castle hotel and spa in Crieff, Perthshire, Scotland, has reached the second phase.
The £1.5m ( 1.69m, US$2.26m) revamp’s second phase included the creation of a dedicated spa treatment wing housing treatment rooms as well as a relaxation area. The leisure area con-taining the swimming pool, spa pool and steamroom area was also upgraded.
The baronial mansion is owned by Scottish company The Henderson Group. Details: knockcastle.com
Beach House to become Waldorf-Astoria propertyThe US-based Hilton Hotels will add the fi rst Asia Pacifi c-based property to its Waldorf-Astoria portfolio later this year.
The Beach House, a 35-acre resort comprising 83 villas located at the north-ern tip of the Maldives, will join Hilton’s luxury collection on 1 November 2009.
Owned by Sun Hotels & Resorts, the Beach House has been open for a year and facilities include three restaurants, four bars and a spa called Shui, with 10 treatment rooms, each with an outdoor space. Details: hilton.com
Th e new spa has fi ve treatment rooms
Business continues as usual at MalvernSpa
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The ins and outs of the spa industry–we’ll help you manage them.For more than 3,200 health and wellness facilities and providers worldwide, ISPA is the recognized industry voice on everything from consumer trends and best business practices to market research, risk management programs and the promotion of the spa experience itself. Looking for a network you can tap into for industry news and media events? Interested in guidelines on compensation for spa employees? When you join ISPA, our resources become yours, making your day-to-day challenges considerably less challenging. Learn more at www.experienceispa.com.
Get back to basics and SIMPLIFY at the 2009 ISPA Conference & Expo, Oct. 5-8, Austin, Texas USA
www.experienceispa.com | 1.859.226.4326
Find Inbox Peace
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PRODUCTS
Issue No 61 © Cybertrek 20096 Read Spa Opportunities online www.spaopportunities.com/digital
KEEP DRY ON WATER
SPACE SAVING KINESIS
LUXURY WITH BALINEUM
From German company Trautwein comes
the Th ermo-Spa, a dry fl otation bed de-
signed to give the feeling of weightlessness
and to encourage relaxation. Th e Th ermo-
Spa massages the body from the thighs to
the neck while temperature-regulated water
jets are expelled against the underside of
the bed’s surface. Meanwhile, sound waves
pumped through the device are both heard
and felt, adding to the therapeutic benefi ts.
Th e bed can be used either on its own or in
conjunction with body treatments.
Italian company Technogym has launched
a single-unit version of its Kinesis fi tness
range. Just like the original, only smaller
and taking up less space, Kinesis One is an
innovative and attractive standalone train-
ing system that is suitable for a wide range
of people. It combines a series of unique,
patented grips, cables and weight-stacks to
off er a workout intended to strengthen both
the body and mind, leading to greater fl ex-
ibility and coordination for users.
Bathroom product manufacturer
Balineum has launched a new towel collec-
tion called 820 Anatolia. Available in four
separate colours – white, clay, sage and duck
egg – the towels are said to have a life-span
of at least fi ve years and are woven tightly to
avoid snagging and to increase absorbancy.
Made from 100 per cent cotton, they come
in face cloth, hand towel, bath towel, bath
sheet and bath mat varieties.
Product NewsTHERAPIST UPDATE
For more information, or to contact any of these companies, log on to www.spa-kit.net and type the company name under ‘keyword search’
POWERED BY
spa-kit.net
KEYWORD: trautwein
KEYWORD: balineum
KEYWORD: technogym
In my last column, I mentioned the importance of two key factors in becoming a successful spa manager
– namely, your innate social style and specialised training.
In this issue, we’ll focus more on the powerful infl uence of social style in the workplace. There are two key infl uences on this type of style – we examined the fi rst, whether you’re results-driven or rela-tionship-driven, in my previous column.
Successful spa directors and managers are both relationship and results driven. Good spa managers must also take calculated risks when they make tough decisions or discipline an employee. Their rapport-building skills are paired with a passion for tangible outcomes, such as achieving revenue and profi t goals. However, beware of being too highly relationship-driven, as this type of person hates to upset others. Relationship-ob-sessed managers avoid confrontation and are vulnerable to the infl uence of whoever yells, cries or whines the loudest. This drives away good employees, who prize fairness and consistency.
Another rude awakening for newly promoted managers is exclusion from their former peer group. It can, indeed, be lonely at the top. Authority changes the interpersonal dynamic. In trying to be friends with subordinates, relation-ship-obsessed managers send mixed messages. You can’t be a buddy one day and a disciplinarian the next.
While our social styles are not some-thing we choose, by educating ourselves to their powerful infl uences, we can modify our behaviour and fl ex our style to accommodate others’ emotional needs. Understanding social styles is one of the true keys to success as a manager.
Contact: [email protected]
Stepping up to
spa management
Peggy Wynne Borg-man is president of Wynne Business Spa Consulting and the founder of the Preston Wynne Spa Group
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For more information, or to contact any of these companies, log on to www.spa-kit.net
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DIGITAL SHOWER LAUNCH
THE WOLF DEBUTS
THE LIGHT FANTASTIC
WATERPROOF TELEVISIONS FROM AQUAVISION
IinnLight Technologies has launched the
IinnLight Pro™ system, which manufacturers
claim delivers the world’s fi rst Molecular Mas-
sage™. IinnLight Pro is a patented therapeutic
delivery system, which uses non-invasive light
energy to deliver a 30-minute skin-rejuvenating
facial treatment by emanating three specifi c
wavelengths of modulated light. Th e light,
when applied directly over the face, is absorbed
into the tissue, stimulating cellular growth,
repair and regeneration.
KEYWORD: iinnlight
From Aquavision comes the Series4 range of
waterproof televisions. Th e television sets are
available in a choice of three fi nishes: Polar
White, Black, and Mirrorvision, which takes
the form of a mirror when the television is off .
Th e televisions also come with a waterproof
remote control and waterproof stereo
speakers. Th ey are available in sizes ranging
from 17–42in.
Aimed at the high-end hospitality market, is
a collection of contemporary-looking digital
showers and baths from UK manufacturer
Aqualisa.
Th e latest line, HiQu Digital, features a bath
and shower with a one-touch control with a
simple push start/stop button and an inte-
grated LED display, which indicates water
temperature readiness. Displays fl ash while
the water is warming up and then turn be-
come steady once the water has reached a
Cheadle Sunbeds has unveiled its
Sunjunkie airbrush tanning sys-
tem, known as Th e Wolf. Designed
and manufactured for professional
spas and salons only, it comes with a
high-gloss black and chrome covering,
complete with three 500ml bottles of
Sunjunkie lotion. Th e lotions contain
the sunless tanner dihydroxyacetone
(DHA). Operators can choose from
Original, Supreme and Duo solutions,
all of which are available in three
strengths: 8 per cent, 10 per cent and
12 per cent.
pre-set temperature. Aqualisa’s digital proc-
essors are designed to blend hot and cold
water fl ows with extreme accuracy, which the
company claims results in perfect, thermostat-
ically controlled temperatures.
For those operators with environmental or
sustainability concerns, another option that
might be of interest is an eco-setting. Th is
reduces the fl ow of water to around 8 litres
per minute.
EXPANSION FOR Z.BIGATTI
Z.Bigatti has announced the expansion of
its retail cosmetic line with the Rescue In-
tensive Facial Treatment. Th e lightweight
serum is designed to act as a barrier from
the natural and environmental catalysts
that promote aging. Used preventively, Res-
cue is said to have the power to sustain and
enhance the skin, maintaining a youthful
look for years. On more mature skin, Res-
cue is claimed to reduce the appearance of
deep expression lines by fi rming, tighten-
ing and lift ing slackened and creased skin.
Unique black-tea ferment is said to have a
lipo-fi lling eff ect, helping to provide a taut
and even surface. Rescue is also under-
stood to repress glycation – the process that
breaks down collagen – as well as fuelling
cellular energy to boost collagen production
in the skin, helping to reduce wrinkle-depth
and crow’s feet. KEYWORD: z.bigatti
KEYWORD: aquavision
KEYWORD: cheadle
KEYWORD: aqualisa
KEYWORD: aquavision KEYWORD: aquavision
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news & jobs updated daily at www.spaopportunities.com
Buxton students offer free services to cancer patientsA new partnership has been formed between
the UK-based University of Derby in Buxton
and a local hospice, to give cancer patients free
complementary therapies.
Aft er completing specialist training, the
university’s spa managers and assessors have
taught students how to deliver therapies to
cancer patients and carers associated with
Blythe House Hospice, in Chapel en le Frith.
Th e treatments are off ered at either the hospice
or the university’s Devonshire Spa facility.
Th e initiative is intended to help people cope
with the eff ects of their illness and the side-
eff ects of their treatments. Details: derby.ac.uk
TRAINING
ISPA Foundation announces Ruth Stricker Award Dr Murad grant
For the second year, the International Spa Association (ISPA) Foundation has an-nounced that applications for both the Ruth Stricker Spa and Wellness Award and the Dr Howard Murad Research Grant are now available.
Both the award and grant provide oppor-tunities for the ISPA Foundation to further its research initiatives. The Ruth Stricker Award offers an aid for research into how spa can meet the current healthcare needs, promote wellness and enhance the quality of life.
Meanwhile, the Dr Howard Murad Research Grant will offer assistance to researchers to study the effects of cultural stress and ways to manage it. The grant can be used to research technology overload, overworking, inadequate nutrition, isolation from friends and lack of purposeful work. Details: experienceispa.com/ispafoundation
EMOTION SELLS
Crispin Reed explores the fundamental role emotion plays in business and how spas can turn this to their advantage
Crispin is the
managing director
of Brandhouse, a
leading independent
brand agency,
specialising in
strategy and creativity.
Brandhouse focuses
on understanding
the people who
use brands and the
emotional bonds that
they form with them
Crispin Reed
Emotion. The most important seven letters in business. But business doesn’t like talking about emotion. Rarely discussed, it’s locked away while
rationality reigns supreme. But in this age of over-supply and product parity, businesses are forced to forge deeper emotional connections with its consumers. Emotion has now moved centre stage and this stage is a global one.
Breakthroughs in science have proven that people are primarily emotional decision makers. Most businesses have yet to grasp this, let alone act on it. Yet business success depends on understanding and harnessing the central role emotion plays in how people decide which brands meet their needs.
Emotion is critical to commercial success in three areas; it drives all decision-making, plays a vital role in which brands come to mind at the point of decision, and it causes the motivations that drive our behaviour.
Emotions also determine the quality of our lives. How-ever, when defi ning the emotional benefi ts of brands, be they products such as beauty regimes or services such as spa treatments, true emotions become clouded with busi-ness jargon and category values. ‘Warm’ isn’t an emotion, neither is ‘trust’, nor is ‘friendliness’.
Our emotions happen to us: we do not choose them. They are positive or negative – never neutral. Positive emotions awaken in response to anything real, imagined or potential that brings us closer to realising our goals in
life. Negative emotions awaken in response to anything that takes us further from our goals. Brands can be built around either – the desire for positive emotional outcomes or the desire to avoid negative feelings.
Of course, it’s vital to give people a rational reason for choosing one brand over others but, ultimately, brands are about the anticipation of emotional outcomes. Brand equity can be boiled down to emotional anticipation. The stronger this is, the bigger the competitive advantage.
At Brandhouse where I work, we call this Emotional Competitive Advantage.
A brand has an Emotional Competitive Advantage when people are driven to seek it out because they perceive a better emotional outcome than competitors deliver.
In our 2009 study, The Brandhouse Emotion 100 per cent, we set out to measure the Emotional Competitive Advantage of 100 leading brands in the UK. In develop-ing a methodology for measuring Emotional Competitive Advantage, we now have an approach for managing it for the benefi t and growth of brands.
Interestingly, a number of service-based brands, such as hotels and resorts, performed less well compared to more tangible product brands. Inherent in the fi ndings are potential implications for the spa sector in terms of delivering meaningful ‘customer care’ and true emotional connections with clients. But I’ll try not to get emotional about it.
Two of the university’s students off ering free therapies
news & jobs updated daily at www.spaopportunities.comtra
inin
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ed
ucatio
n
Spa Management
Take a one-year journey into
Humber’s Spa Management diploma program coverseverything from managing a spa to starting your own– all within one year.
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For more information contact: Antonietta Perretta, Program Coordinator 416-675-6622 ext 4089
9
Spa Management TrainingPart one: May 19 – 22, 2009Part two: July 14 – 17, 2009Wales, United Kingdom
With more than 50 spas in 28 countries and numerous awards, Raison d’Etre is one of the world’s leading Spa Companies.
Our proven Spa Management Training Program, previously available exclusively to our clients, is now open to spa managers and assistant spa managers worldwide. The course is tailored to you and your spa. Become a better, more effective leader and operator. Learn the tools to maximise profi tability and strategies to make your spa more successful, even in these diffi cult economic times.
The two part, eight day program includes all training materials and a follow up coaching session over the telephone.
All information, contact:Amanda Roman [email protected]
Upcoming courses
Introduction to Spa Management: Europe, Autumn 2009
Spa Management Training: Dubai, UAE, Winter 2009
1200 Lawrence Avenue West North York Ontario Canada M6A 1E3 Toll free in North America: 1-888-641-6300
www.elmcrestcollege.com
Established in 1976, Elmcrest College is the first registered private career college in North America wholly dedicated to curriculum for the spa wellness industry. Elmcrest College prepares students to become the highly skilled, job-ready spa personnel in demand by premier spas worldwide. Our graduates have gone on to work in all types of amazing environments from cruise ships and resorts in Dubai, St. Lucia, Barbados and Mexico to hotel and days spas worldwide.
Elmcrest College is the first to offer full-time diploma programs in Spa Management in North America. Our curriculum provides exposure to a broad spectrum of management skills, spa industry knowledge and practical applications from the front desk staff to the senior spa manager/director.
Our 10-month full-time program has attracted students from across the globe. Our curriculum represents some of the highest standards in the world. We provide students with the skills and knowledge highly sought after by today’s leading spa employers both locally and internationally.
For further information on our programs, contact our Admissions Department today at 416-256-5356 or by email at
WORLD-CLASS TRAINING FOR REWARDING SPA CAREERS
SPA MANAGER/DIRECTOR DIPLOMA PROGRAM
Interview: Todd Walter, Red Door Spa Holdings p24o e: C st a Cou t C a s p58
SHA Wellness Clinic, Spain p38
10LETTERS Rebecca Ram calls on all spa and
beauty companies to support a campaign
to end testing on animals
14NEWSRitz-Carlton launches a boutique
resort brand in Th ailand, the second
Palazzo Versace gets set for a 2010 open-
ing in Dubai, and changes to Las Vegas’s
CityCenter project are revealed
20 EVERYONE’S TALKING ABOUT FAIR TRADE
An increasing number of spa suppliers
and operators are investing in fair-trade
initiatives. We ask a panel of experts why
it’s important and what to look out for
24 INTERVIEWTODD WALTER
Th e CEO of Red Door Spa Holdings talks
to Katie Barnes about launching a new
day-spa division and rolling out facilities
in the face of global recession
30RESEARCH HEAVENLY CREATURES
Leonor Stanton reviews CatchOn’s study
of spa-goers in China’s fi rst-tier cities of
Beijing, Shanghai and Guangzhou
37THE WAY I SEE IT JANICE GRONVOLD
Th e US-based business consultant and
educator on demographic trends and sur-
viving the economic downturn
38MACRO SCOPESpain’s new SHA Wellness Clinic
combines cutting-edge Western medicine
with natural therapies and macrobiotics.
Rhianon Howells pays a visit
44CITY FOCUS FLOWER POWER
With its troubles in the past, the Ethiopi-
an capital Addis Ababa has a fl ourishing
spa scene. Sally Howard reports
48FAMILY MATTERS THE MARLEYS
Th e family of late musical icon Bob
Marley talks to Anne Dimon about trans-
forming his former home in the Bahamas
into a luxury resort and spa
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take a look inside the latest issue of spa business magazine...
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: C ese spa goe s p30
Carlton Hotel, Switzerland p64
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52 WONDERFUL SITENeena Dhillon explores how spa
operators can take advantage of the rising
number of consumer-facing spa market-
ing and gift ing websites
58PROFILE CHRISTIAN COURTIN-CLARINS
French skincare giant Clarins is caus-
ing a stir as it consolidates its presence in
the international spa industry. Rhianon
Howells fi nds out more from the chair-
man of the group’s supervisory board
64SPA SPY THE SPA AT THE CARLTON HOTEL
We mystery-shop the Tschuggen Group’s
newest spa in St Moritz, Switzerland
66SPA TOURISM MOUNTAIN MEDICINE
Julie Cramer reports on the new medical
wellness centres making the most of the
natural assets in Austria’s Tyrol region
72FITNESS FLEXIBLE THINKING
Stretching is as crucial to fi tness as CV
and resistance training. Kath Hudson
asks how spas can help guests limber up
76PRODUCTS Product and equipment launches
82FINISHING TOUCHMIND CONTROL
How psychotherapies can help treat IBS
subscribe online at www.spabusiness.com
Spa Business, the sister publication to Spa Opportunities, is
written for owners, CEOs and managers of spas, and for the
investors, consultants and designers who work with them.
Published four times a year, it offers in-depth analysis of the
development and operation of spas in every sector and provides
an informative and insightful range of news and articles.
Your collection of magazines will contribute to the success of
your business today, and also grow to
become a unique reference source and
record of the growth of the market.
You can subscribe online at
www.spabusiness.com
or call the subscriptions team on +44 (0)1462 471913
spa business - uniting the world of spas spa businesswww.spabusiness.com
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uniting the world of spas
Change the way you read Spa Business magazine SIGN UP ONLINE: www.spabusiness.com/green
Did you knowthat you cannow receivea FREEsubscription toSpa Business inits new, greener,paper-free, digital format?
to advertise telephone: +44 (0)1462 471907 email: [email protected]
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SPA TEAM MEMBERSA magnifi que expérience
The stunning Sofi tel London St James located in the former home of Cox and Kings bank in the very heart of London is bringing to the capital a French Touch along with its elegance and charm. The So Spa is here to offer a sanctuary of relaxation that compliments Sofi tel London St James deluxe ambiance.
We are currently recruiting talented individuals to join our exceptional spa team and together create and deliver the Sofi tel magnifi que expérience. You will all play a key part by joining us on this venture. The career development opportunities are:
Spa Supervisor Spa Therapists Spa Receptionists Spa Sales Coordinators (Reservations) Spa Attendants
Successful applicants must have excellent communication skills and have the passion to create an exceptional expérience in order to deliver our service extraordinaire, you must be fl exible to work weekends early morning and evening shifts when and as required.
*Applications to: Maarten Dirks, HR Manager, Sofi tel London St James, 6 Waterloo Place SW1Y 4ANEmail: h3144-hr@sofi tel.com www.sofi tel.com
Sofi tel London St James offers an excellent salary package to be discussed on application, coupled with great career development prospects and excellent benefi ts.
*You must demonstrate relevant and/or similar experience on the positions above in order to be considered.
Please state on your covering letter what position you wish to apply.
*Please note that due to the high number of applications received we will ONLY contact candidates who are selected to proceed to the next stage of our recruitment process. Your details will be held in strict confi dence in our candidates’ database. Should you wish not to have your details held by us please advise.
Life giving rituals have been practiced in every culture since the beginning of time. Inspired by these rituals, The Spa at Mandarin Oriental has merged techniques and philosophies from around the world into a potent blend of treatments, ensuring an optimal wellness experience.
The Spa at Mandarin Oriental Hyde Park, London invites applications for Spa Therapist, Spa Concierge & Spa Receptionist.Spa Experience, ideally with strong management skills, Motivated, Team Leader, Driver, Dedicated, Positive and Open Personality, Friendly, Treatments trained an advantage, Supervisory Skills, Good Interpersonal Skills and Calm Nature. Excellent Remuneration Package including: Commissions, Service Charge, Uniform supplied and Meals!
Please contact Hazel Fairtlough in Human Resources on +44 (0) 207 201 3673, fax +44 (0) 207 201 3770 or email on [email protected]
MANICURISTPEDICURISTCHEF
FITNESS TRAINER
SALARY : Excellent salary packagesCOMPANY : Lavanya Spa RiyadhLOCATION : Riyadh KSALavanya Day Spa is a new upscale destination in Riyadh KSA, that cater only to women, offering complete day spa experience and Provide Outstanding Women Relaxing Health Care with Artistic Atmosphere.
We are looking for a dynamic team to join with us, we need focused, hardworking individuals who take pride in working in the Spa industry.
Qualifi cationWith 2 years Work experience in 5 star Spa, Hotels, Saloon or Gym, motivated, dedicated, positive and open personality, friendly with good interpersonal skills and calm nature
TO APPLY: Send your Valid CV with Recent 2x2 Picture to [email protected] Please indicate the job order you wish to apply
ADDRESS : P.O. Box 50246, Riyadh 11523 Saudi Arabia
Mobile: +966-508802747 Fax: +966-01-4403333
www.lavanyaspa.com
Carol Joy London is a new hair and beauty brand. With salons in Monte Carlo and London, not to mention having just been accepted into the Dorchester spa, it is already gaining a fantastic reputation in the industry. A rare opportunity is now available to join our team of professionals.
Carol Joy London's fl agship store is on Draycott avenue in Chelsea. With three treatment rooms and seven hair stations it is the epitome of luxury. We offer a range of specialised treatments and provide the products needed to continue your care at home. We have an international trainer to make sure that our client’s receive the top standard service that they have come to expect in all our salons.
The concept is unique, timeless and luxurious and therefore our team needs to be of the highest standard. We have three positions now available in our London premises, Salon Manager - who is also a hair dresser and would bring a clientele as well as motivating and leading a strong team. We also need a Beauty Therapist with experience in the industry. Along with a Receptionist/Sales Person to join our team. Our salon relies on product sales and therefore all positions require high capability in this area. Targets will be set and need to be reached. All positions are full time and references will be requested upon contact.
We're also recruiting for a Beauty Therapist based in Zürich,Switzerland who must speak German and a Hair Salon Manager & Hair Stylist/Colourist based in Monaco who must speak both English and French.
We are looking for dynamic, enthusiastic and professional individuals to drive our business and maintain the highest quality of care in the industry. The ability to work into early evenings and weekends when required is essential.
To join our inspiring team and brand that is on its way to becoming a global success please send CV’s via email directly to :
recru
itment
news & jobs updated daily at www.spaopportunities.comre
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BEAUTY THERAPISTOne of the world’s most exclusive residential private members’ clubs, this is an opportunity for someone who enjoys a more ‘boutique-style’ spa environment where service and expertise are the main drivers.
The successful applicant will have between 1 and two years experience in the Spa business preferably with some knowledge of Comfort Zone although full training will be provided.
Salary negotiable depending on skill level and experience plus commission/gratuities. All meals and uniform provided.
Reporting to the Spa Manager you would be part of a team comprising 6 therapists and 1 spa receptionist. Please send CV and photograph if possible to [email protected] or contact for job specifi cation and further details
The Carnegie Club at Skibo Castle is in a remote part of the spectacular Scottish Highlands and closest airport is Inverness therefore own transport, although not essential, is desirable to ensure best work/life balance.
Skibo Castle and Carnegie Club Scotland, UK
Algotherm are currently recruiting for an experienced
SPA MANAGER of an outstanding 750sqm Spa located in
Sylt, Germany for Hapimag group.
Language: German and English is compulsory, French is recommended.
A competitive salary along with commission will be offered to the successful candidates.
For selected candidates there will be two interviews, one over the telephone and the second in Sylt.
All applicants must have the legal documentation to work within the European Union or be able to
arrange their own work visa.
If you are interested in this wonderful opportunity and have the skills and experience needed then
please send your CV to: [email protected]
SPA DIARY
for a full listing of future events please visit www.spaopportunities.com
24-26 May 2009THE RESORT EXPERIENCE
AT THE HOTEL SHOW
Th is year’s show will introduce an arena dedi-
cated to leisure, spa and wellness and relaxation
called Th e Resort Experience. It will also see
the launch of a Middle East Spa Summit for
wellness professionals. Held in Dubai.
Tel: +971 4 331 9688
Web: thehotelshow.com
31 May-2 June 2009INTERNATIONAL SPA
RESORTS EXHIBITION
Organisers Perfect Events have teamed up
with the Saudi Commission For Tourism and
Antiquities for this international networking
and contact-building event in Saudi Arabia.
Tel: +966 2 6611 543
Web: sparesortsexhib-sa.com
7-9 June 2009WELLNESS & SPAS MIDDLE EAST
Th is Dubai-based international trade fair will
present the latest products, services and solu-
tions for the spa, fi tness and wellness industries.
Tel: + 971 4 3380 102
Web: messefrankfurtme.com
15-17 June 2009THE WELLNESS & SPA
WORLD CONGRESS 2009
Annual spa congress taking place at Palmeraie
Golf Palace & Spa Resort in Marrakech,
Morocco. Taking place over three days – with
two of the days dedicated to networking and
meetings – this event provides a platform for
hoteliers, spa managers and wellness trend
creators to meet tour operators, specialised
travel agents and corporate buyers.
Tel: +41 22 7317 700
Web: spa-leaders.com
25 June 2009PARIS HOTEL & SPA
European rendezvous for leaders in the luxury
hotel and spa industries, the second annual
Paris Hotel & Spa event will be held at the Ritz
Paris in France.
Tel: +331 43 21 05 69
Web: parishotspa.com
19-21 July 2009COSMOPROF NORTH AMERICA
With pavilions for spa and cosmetics, over 730
companies are expected at this Las Vegas expo.
Tel: +1 916 774 8682
Web: cosmoprofnorthamerica.com
8-9 August 2009SYDNEY INTERNATIONAL SPA
& BEAUTY EXPO
Taking place in Sydney, Australia, this event
showcases the latest products, treatments and
equipment from leading brands and suppliers.
Tel: +61 2 9422 2535
Web: internationalbeautyexpo.com.au
2-4 September 2009NATURAL THERAPIES
& NATURAL HEALTH EXPO
Th is expo in Sydney, Australia provides a range
of solutions for natural health industry profes-
sionals as well as a large exhibition.
Tel: +61 2 9660 2113
Web: naturaltherapyexpo.com.au
4-5 September 2009VITA SPA 2009
Large tradeshow and medical spa expo, taking
place in Buenos Aires, Argentina, for spa and
esthetic clinic owners and operators.
Tel: +5411 4758 4340
Web: vitaspaweb.com
9-14 September 200958TH CIDESCO WORLD CONGRESS
Th e 58th annual congress of the Comité
International d’ Esthétique et de Cosmétologie
(CIDESCO) will take place in Kyoto, Japan.
Th e congress will include a wide and varied
range of lectures featuring international guest
speakers as well as an equipment, products and
services exhibition. Th is year’s theme will be In Harmony with the Skin and the Environment.Tel: +41 44 448 22 00
Web: cidesco-kyoto2009.com
10-13 September 2009INNER IDEA
A US-based conference, taking place in
California, and featuring a diverse selection of
mind-body-spirit programming and events.
Held at La Quinta Resort & Spa.
Tel: +1 800 462 1876
Web: inneridea.com
13-15 September 2009EUROPEAN SPA
EXHIBITION & SUMMIT
Part of the Beyond Beauty Paris event, this
extensive European-wide exhibition and
summit is held in Porte de Versailles. Primarily
aimed at all types of spa industry professionals,
from therapists to managers and owners.
Tel: +33 1 44 69 95 69
Web: beyondbeautyparis.com
Issue No 61 © Cybertrek 200914 Read Spa Opportunities online www.spaopportunities.com/digital
[both pictures]: Spatec North America Fall will begin on 23 September in Las Vegas, US
DIARY DATES news & jobs updated daily at www.spaopportunities.com
© Cybertrek 2009 Issue No 61 15Read Spa Opportunities online www.spaopportunities.com/digital
13-16 SeptemberBEYOND BEAUTY PARIS 2009
An event suitable for a wide range of profes-
sional sectors within the international beauty
industry, Beyond Beauty will take place in
Paris, France, featuring a wide range of the lat-
est products and equipment as well as suppliers
and distributors.
Tel: +33 1 44 69 95 69
Web: beyondbeautyparis.com
20-21 September 2009OLYMPIA BEAUTY
A London-based exhibition to showcase the lat-
est styles, products and collections from beauty
suppliers around the UK. Hosting more than
300 professional beauty brands, this exhibition
also features two live educational stages and a
range of demonstrations from industry experts.
Tel: +44 1959 569 867
Web: olympiabeauty.co.uk
23-26 September 2009SPATEC NORTH AMERICA FALL
A three-day forum in Las Vegas, Nevada,
US, comprises one-to-one meetings
between a selection of spa owners, opera-
tors, directors and design and management
companies and leading spa, beauty and wellness
product suppliers and vendors.
Tel: +44 20 8547 9830
Web: mcleaneventsinternational.com
5-8 October 20092009 ISPA CONFERENCE & EXPO
A key international conference, exhibition
and networking event for the spa industry in
Austin, Texas, US. With a wide range of speak-
ers, seminar sessions and exhibitions. Lance
Armstrong will be this year’s recipient of the
ISPA Alex Szekely Humanitarian Award.
Tel: +1 859 226 4326
Web: ispaconference.com
14-16 October 2009WELLNESS SUMMIT 2009
An event which aims to provide attendees
with solutions, knowledge and techniques
from renowned masters of wellness. Delegates
include spa therapists, managers, operators
and owners, as well as manufacturers, investors
and venture capitalists.
Tel: +603 9200 7966
Web: wellnesssummit.com
15-17 October 2009EUROPEAN CONGRESS ON ANTI-
AGING & AESTHETIC MEDICINE
Th is will be the second European annual con-
ference, focusing on a range of anti-ageing and
aesthetic topics for anti-ageing experts. Aimed
at a range of spa professionals as well as medical
practitioners. Taking place in Germany.
Tel: +44 20 8846 2906
Web: anti-agingevents.com/europe
18-19 October 2009SPA AND RESORT EXPO AND
CONFERENCE NEW YORK
Th e New York, US, arm of the Spa & Resort
Expo & Conference provides information
on enhancing patient and client care. It also
features the latest trends, techniques, treat-
ments, services and products. Th is event runs
alongside the New York Medical Aesthetics
Expo & Conference.
Tel: +1 203 840 5546
Web: spaandresortexpony.com
8-9 November 2009DUBAI CONGRESS ON ANTI-AGING &
REGENERATIVE MEDICINE 2009
Th e Dubai Congress on Anti-Aging & Aesthetic
Medicine will take place at the Dubai World
Trade Centre. Th e 2009 partners are the Ameri-
can Academy of Anti-Aging Medicine and the
World Academy of Anti-Aging Medicine.
Tel: +44 020 8846 2903
Web: tarsus-group.com
23-24 November 2009NATURAL BEAUTY SUMMIT EUROPE
Th is is the European arm of the Natural Beauty
Summit forums, which will cover develop-
ments in the natural and sustainable products
industry. Taking place in Paris, France.
Tel: +44 20 9567 0788
Web: organicmonitor.com
Visit www.spaopportunities.com or call +44 (0)1462 471912 to get listed
New partner agreement for CityCenter project
A revised joint venture agreement has
been announced between the partners of
the CityCenter mega-development in Las
Vegas, Nevada, US.
CityCenter is owned by CityCenter Holdings,
LLC, a joint venture between MGM Mirage
and Infi nity World Development Corp, a
subsidiary of Dubai World. Th ey are 50/50
joint venture partners in the US$9bn ( 6.7bn,
£5.9bn) property.
Under the new plan, Dubai World and
MGM Mirage will fund the remaining equity
contributions to CityCenter through letters of
credit. In addition, CityCenter’s lenders will
immediately fund the full US$1.8bn ( 1.34bn,
£1.19bn) senior secured credit facility.
Dubai World will also dismiss its lawsuit,
fi led against MGM Mirage in Delaware
Chancery Court on March 22, 2009, and Dubai
World and MGM MIRAGE will exchange
mutual releases.
An agreement has also been reached with
CityCenter’s lenders on a comprehensive plan
to fully fund the completion of the project, in
time for its scheduled opening later this year.
Details: citycenter.com
Kempinski hotel opens in Tatras MountainsTh e Grand Hotel Kempinski High Tatras hotel
in the Tatras Mountain range in Slovakia has
had its soft opening, with a grand opening is
planned for September 2009.
Th e hotel is located on the shores of an alpine
lake, 1,351m above sea level. It is situated
within the High Tatras Mountains in Strbske
Pleso, which form a natural border between
Poland and Slovakia, and is the highest section
of the Carpathian mountain range.
Th e hotel’s restored heritage building is split into three interlinked sections
Th e 13,993sq ft (1,300sq m) Wellness and Spa
area off ers a variety of Th algo and Terrake facial
and body treatments. Facilities include several
saunas, themed showers, a private VIP suite,
seven treatment rooms and a vitamin bar.
Indoor swimming pools boast views over
the nearby lake and mountains while the spa’s
interior design features crystal chandeliers
and designer furniture throughout. Details:
kempinski.com
www.spaopportunities.com
American Massage Therapy Association (AMTA) +1 877 905 2700
Asia Pacific Spa and Wellness Council +1 818 789 2020
Australasian Spa Association +61 3 9387 9627
British Association of Beauty Therapy &
Cosmetology (BABTAC) +44 845 065 9000
British Hospitality Association (BHA) +44 845 880 7744
British International Spa Association (BISA) +44 1580 212954
British Resorts Association (BRA) +44 151 934 2285/2286
Comité International D’Esthétique
Et De Cosmétologie (CIDESCO) +41 44 448 2200
Complementary Medical Association +44 845 129 8434
The Day Spa Association +1 201 865 2065
European Spas Association +32 2 7332661
Federation of Holistic Therapists (FHT) +44 870 420 2022
UK Fitness Industry Association (FIA) +44 207 298 6730
Guild of Professional Beauty Therapists +44 870 000 4242
The International Federation of Aromatherapists +44 208 567 2243
International Health, Racquet and Sportsclub
Association (IHRSA) +1 617 951 0055
The International Medical Spa Association +1 201 865 2065
International Spa Association (ISPA) +1 888 651 4772
Institute of Hospitality +44 208 661 4900
Leading Spas of Canada +1 800 704 6393
New Mexico Spa Association +1 505 331 2344
New York Spa Association +1 315 359 9389
Premier Spas of Ontario +1 800 990 7702
Samui Spa Association +66 7742 08712
Spas Association of the Czech Republic +420 222 511 763
Spa Association Singapore +65 6223 1158
Spa Business Association +44 1268 745 884
Spa Finder (US) +1 212 924 6800 (Europe) +44 870 121 6066
Spas Research Fellowship +44 1737 213 169
Thai Spa Association +66 (0)2665 7395
VisitBritain +44 208 563 3000
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