#friendsagainstscams €¦ · more efficient communication methods (telephone, email, etc.) people...

#FriendsAgainstScams www.friendsagainstscams.org.uk

Course: Friends Against Scams Training (to be delivered by SCAMchampions)

Date: Trainer:

Unit/Module: Friends against Scams Awareness Session

Time: Approximately 45minutes – 1 hour Timings on this session plan are to be used as a guide only. Flexibility is built into the duration to allow for variation and different teaching styles.

Number of customers:

Aim of the Session: To have a good understanding of the implications of a variety of scams and have the confidence to raise awareness about scams

Resources:

Plan and Tutor Notes – with video

Friends Against Scams Awareness

Session (PowerPoint) – with video

Laptop

Speakers (or audio equipment)

Projector / Screen

Paper

Pens

Flipchart paper - optional

Felt tip / marker pens (colour) - optional

Objectives of the session: To be able to describe what a scam is and understand the variety of scams To be able to understand the victim impact of a scam To understand a typical perpetrator profile To be able to identify the signs of a scam To know how to advise scam victims and how to report a scam

Notes:

Slide no. Time

Activity

Tutor notes Slide

Learner & Resources


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide 1 3 mins

Active listening Group discussion Individual task Victim’s list (attendee survey) task_Instructions Victim’s list (attendee survey) task Finish the sentence… task _Instructions Paper Pens

Victim’s list (attendee survey) task

Distribute the survey

Ask participants to complete and hand in before the start of the session.

Don’t say anything further about the survey.

Note: survey will be reviewed again at Slide 61 (Scams are the product of organised, predatory criminals….)

Introductions – explain who you are and your role and why the session is being run. Give course timings and fire procedures, exits and toilet information. Disclaimer: for the purposes of this session, models/actors have been used in the majority of imagery and audio to protect victim’s identities. Go through Agenda:

NTS Scams Team – about the team and what they do in relation to scams.

Friends Against Scams – about the initiative.

Scams – details of the different types of scams and what to look out for.

Victims – details of why people can and do become victims.

Criminals – details of the methods used to scam victims.

Finish the sentence… task

Read the sentence: “People fall for scams because________” and ask participants to write down one word or a string of words that they would use to finish the sentence.

Ask willing participants to read their sentence ending out loud to start a brief conversation surrounding their ideas.

Task to be reviewed again at Slide 63 (start of “Top Tips” section).


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide2 30 secs

Active listening The NTS Scams Team works across England & Wales and engages with Trading Standards officers in Local Authorities and partner organisations, to identify and support victims and to investigate scams. Due to number of people affected by scams, the NTS Scams Team developed Friends Against Scams to engage with as many people about scams on a national level.

Slide3 1 min

Active listening

Friends Against Scams is a National Trading Standards Scams Team initiative which aims to protect and prevent people from becoming victims of scams by empowering communities to… ‘Take a Stand Against Scams.’

Friends Against Scams is designed to inspire action, highlight the scale of the problem, change the perceptions of why people fall for scams and make scams a community, regional and national topic.

At the end of this session, we will ask you to make a pledge, which will be an action that you commit to doing after you become a Friend Against Scams. Your pledge could be as simple as talking to your friends and family about scams and about the Friends Against Scams initiative.

By attending a Friends Against Scams awareness session or completing the online learning, anyone can learn about the different types of scams and how to spot and support a victim. With increased knowledge and awareness, people can make scams part of everyday conversation with their family, friends and neighbours which will enable them to protect themselves and others. Anybody can be a Friend Against Scams and make a difference in their own way.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide4 1 min

Active listening There are three tiers of Friends Against Scams:

Friends – People from all walks of life who attend a short awareness session, commit to talking to others about scams and potentially identify victims.

SCAMchampions – Friends who attend a further training session to enable them to recruit new Friends Against Scams.

SCAMbassadors – MPs, senior officials or someone who will use their influence to raise the profile of scams.

Slide5 1 min

Active listening Talk about the role of a SCAMchampion - go through the bullet points. If anyone wants further information about SCAMchampions or would like to consider signing up, this can be discussed at the end of the session.

Slide6 30 secs

Active listening Holding slide: to introduce the question “Why is learning about scams important?” which will be answered in the video.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide 7-47 5m 43s

Active observing /reading Speakers (or

audio equipment)

Video plays automatically once slide is moved onto. Ask participants to pay close attention as the video will answer the opening question of “Why is it important to learn about scams? Once watched, reiterate that everything seen on the video is exactly why learning about scams is important. Also point out that:

Millions of people are affected by scams and it is a global problem that is growing. With more efficient communication methods (telephone, email, etc.) people are being targeted and victimised more easily.

We may use the term scams, but scams are fraud and all fraud is a crime.

Slide48 1 min

Active listening 53% of people aged 65+ have been targeted by scams and criminals. (Action Fraud)

Scams cost the UK between £5-10 billion each year. (Annual Fraud Indicator)

Anyone can be a scam victim, regardless of age, gender, education or economic background.

Scam victims might not always admit (or be aware) that they are a victim of a scam. Only 5% of victims report the crime. (Age UK 2015)

Scams are the product of organised, predatory criminals who gain trust to exploit and steal money.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide49 1 min

Active listening There are many different types of scams in existence, but for this session will be focusing on four types: 1) Postal Scams, 2) Telephone Scams, 3) Online Scams and 4) Doorstep Scams (or Doorstep Crime).

We will go through each category in more detail.

Slide50 1 min

Active listening Guide to scams (additional reading)

Did you know: A victim in Yorkshire added together all the alleged winnings from her postal scam mail and over a six month period she would have won £2.8 million? Postal Scams come in many forms. They designed to extract personal details, financial information or money – cheques, cash or postal orders, etc. Lottery or Prize Draw Scam - claims that victims have won large sums of money on ‘fictitious’ lottery or prize draws. Catalogue Scam – sells worthless or misleading products, e.g. home/garden products, ‘miracle cures’, vitamins, etc. whilst also claiming that victims have won money on non-existent prize draws but a purchase must be made in order to claim the winnings. Clairvoyant Scam – offers predictions of the future and requests payment for further information.

Inheritance Scam - an overseas lawyer or official contacts the victim stating that money

from the Will of a recently deceased individual is due to them.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide51 4 min

Active observing (handout) Active listening Group task Example Scam Mail (postal and online)

Distribute the Example Scam Mail (postal and online) resource (laminates). Ask participants to look at the examples and answer the question – Would you respond to this piece of mail? Ask participants to identify any of the typical themes, i.e. too good to be true offers that might make them not respond. Ask participants to shout out anything they spot, and explain if and why they are correct. Go through any remaining points making sure that you make it clear that most scam mail will contain some or all of these points.

Customer’s first name is used in the letter to make it personal.

Letter written to put you under pressure to reply – example: hurry, offer ends soon, don’t miss out, respond today, immediate action to receive your prize, urgent

PO Boxes are used instead of full postal address.

Too good to be true offers - winnings are of a high value, such as large cash prizes.

Made to look dazzling – example: pictures of expensive cars, luxury holidays, beautiful houses, etc. are used.

Requests money first before getting prize – the fee is usually a small sum of money, which is purposely set so low (almost unnoticeable) to ensure that victims think that the benefits/windfall outweigh the risks.

Made to look authentic with the use of the director’s/chairman’s/president’s name, signature and/or picture.

Stamps are used to make it look official. Also used are company logos, seals, coats of


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

armour, watermarks, serial numbers or activation codes are also used.

Fake testimonials or money back guarantees to make offer seem genuine – example: pictures of normal everyday people are used, usually happy and smiling.

Often says to keep their winnings a secret – this is most notable with Clairvoyant/Psychic scams, whereby the victim are sometimes told that family/friends will be jealous or may want/try to steal their winnings.

Slide52 1 min


Did you know? In a recent project, whereby call blocker devices were installed in the homes of telephone scam victims, 93% of users felt safer as a result of having a device to eliminate cam calls. Communication by telephone is another method used by scammers as it is a very effective and easy method by which personal details and/or financial information can be obtained. Vishing - a telephone call is used in an attempt to steal personal information. SMShing - occurs when mobile phone SMS text messages are used in an attempt to scam the victim into divulging their personal information. Investment or ‘Boiler Room’ Scam - a telephone call offers worthless, overpriced or non-existent shares. Pension Scam - A telephone call lures people to cash in their pension with promises of upfront cash, guaranteed returns and one-off deals. Computer Scam - a telephone call states that there is a problem with the victim’s computer or laptop and help is offered to fix the issue.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide53 1 min

Active listening

Disclaimer: for the purposes of this session, models/actors have been used in the majority of imagery and audio to protect victim’s identities. This is a typical story of a scam victim. Audio transcript:- “I started getting lots of post to my house from around the world. I knew it was a lot of rubbish but I thought the Aussie lottery ones, they were genuine as I always play the UK Lottery. I started to send them money. It was only small amounts - £10, £15. Always just these small amounts. The letters kept coming and I kept sending the money. I also started to get phone calls from people who were from these lottery companies. They became my friends. I wanted my ‘big win’ to pay for a back operation. One day, a nice lady from Trading Standards came and they looked at the letters and told me they were nothing but scams. I didn’t want to believe it because I really genuinely thought I was going to win. When they then sat and looked at it and I sat with them, I then realised that I’d lost everything. I’d lost all my savings. I felt completely devastated. I’m not sure I’ll ever recover. These people who do this are just ruthless criminals”. Please note: all boxes are chocolate, which the victim purchased multiples of thinking the purchase would be enough to claim their alleged winnings.

Slide54 1 min


Did you know? You are legally entitled to a 14 day cooling off period for contracts made in your home. Criminals use a variety of Doorstep tactics to make victims part with their money or gain entry to their homes. Doorstep callers (Rogue Traders) – criminals pose as legitimate business people, selling goods or services that are faulty, unnecessary, overpriced, poor quality or non-existent. Bogus callers (Distraction Burglary) – criminals pose as legitimate business people in an attempt to enter the victim’s home to commit theft by distracting the victim.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide55 1 min

Active listening

Disclaimer: for the purposes of this session, models/actors have been used in the majority of imagery and audio to protect victim’s identities. This is a typical story of a scam victim. Audio transcript:- “I’ve worked in Trading Standards for about 14 years. One of the worst cases I’ve seen is of a Doorstep criminal cold calling twins. They lived next door to one another but in the same house. And they were 84. The Doorstep criminal repeatedly cold called them, and did £19,000 worth of work, or that’s what he told them it was. We actually found out that it was only worth £1,000. We went out as Trading Standards and intervened and actually got all the cheques cancelled and got all their money back. But a couple of days later the criminal had let himself in the back door of their house while they were sitting and eating their tea and asked them to reissue the cheques, which they reluctantly did. It wasn’t until a few days later that they actually reported to us that this had happened because they were too frightened to. So unfortunately, they did lose some of their money. These are the sorts of criminals we try to intervene and stop all the time. And it’s also about educating the victims that’s it’s alright for them to say no.”

Slide56 1 min


Did you know? 53 per cent of the population now view online crimes as seriously as 'physical world' crimes, destroying the notion internet fraud is 'faceless' and of less importance than other offences. Criminals trick internet and email users into giving personal details, including financial information, in order to steal their money. Phishing - an email from the “bank” designed to trick victims into revealing their personal information and passwords. Pharming - the fraudulent practice of directing online users to a fake website, which mimics the appearance of a real/legitimate one. Romance Scam - a confidence scam whereby a criminal displays (fake) romantic intentions towards a victim in order to gain their affection and trust to extort money. …notes continued on next slide


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Impersonation of UK officials - criminals impersonate a UK official to obtain personal information and steal money, often claiming that the victim is due a refund or must make an urgent payment. Example of this scam: HMRC Tax Rebate Scam and the Council Tax Scam.

Slide57 4 mins

Active observing (handout) Active listening Group task Example Scam Mail (postal and online)

Distribute the Example Scam Mail (postal and online) resource (laminates). Ask participants to look at the example and answer the question – Would you respond to this email? Ask participants to identify any of the typical themes, i.e. too good to be true offers that might make them not respond. Ask participants to shout out anything they spot, explaining if and why they are correct. Go through any remaining points making sure that you make it clear that most scam emails will contain some or all of these points.

Email does not match the organisations web address.

Incorrect URL / website links. Or shortened URLs that do not show the actual address

Poor spelling and grammar. Words may also be misspelt to avoid spam filter - example, scam may be spelt sc@m.

Urgent offers and pressure to respond quickly - example: hurry, don’t miss out, respond today, immediate action required.

Often contains an attachment.

Overuse of capital letters.

Does not include a signature, or the signature does not include adequate contact information, i.e. might just say the person’s name and/or job title, etc. but will not include any organisation details, such as a telephone number, address, etc.

Subject and content do not match.

Vague, generic or non-existent subject lines

Not addressed to anyone, i.e. dear customer / friend, etc. – does not include the customer’s first name/surname.

Requests for personal or banking information – most legitimate organisations, especially banks will not ask for this information in an email.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide58 2 mins

Active listening Group task Spot the signs_House task – instructions & answers Spot the signs_House task

Once you have gone through all the below points, hand out the Spot the Signs_House task asking participants to mark off what typical signs they can expect to see from a scam victim. Note: ensure participants are aware that not all of the signs will be relelvant for all victims. Refer to additional instructions handouts for guidelines of this task.

Postal Scams

Make regular trips to the post office or bank.

Have lots of scam mail in their home, including lots of post from companies abroad.

Buy a large amount of stamps.

Use an unusual amount of chequebooks.

Have lots of beauty or food products around the home.

Have ‘free gifts’ or ‘lucky’ objects sent from scammers, such as pendants, badges, etc. and items that are supposedly for protection.

Telephone Scams

Receive high volume of phone calls a day.

Make regular payments over the phone each day.

Receive suspicious SMS Text messages.

Feel that the people calling them are friends as the scammers are the only people they have regular contact with.

Talk about a helpful caller who has helped them to resolve an issue, i.e. ‘fix’ their computer or sort out a banking issue...

Speak of fantastic investment opportunities that they have been given or become involved in.

Doorstep Scams

Have work completed on their property or garden, which is of poor quality or takes a long time to complete.

Agree to further unnecessary works at the property.

Fearful of opening the door or going out.

Feel under pressure from those carrying out the work.

Make large cash withdrawals to pay for work rather than use a secure payment. …notes for this slide continued on next page


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Online Scams

Have received a suspicious or unexpected email asking them: o For personal details or banking information. o To click on a link. o Or to open an attachment.

Talk of unexpected final demands or refunds from a UK official, such as the HMRC or the local council.

Talk of a new online relationship where they mostly have contact by telephone, email or on the internet and the person is in need of money.

Discover unexpected payments have been made from their account. A common theme for all scams is that the victim may be:

Experiencing financial hardship which prevents them from stocking their kitchen cupboards, heating their house or paying bills as a result of spending money on scams (or extortionate amounts for work – doorstep scams).

Spending a lot of their time on scams and therefore have begun to neglect themselves or their home.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide59 2 mins

Active listening Anyone can be a scams victim regardless of age, gender, education or economic background.

Different scams target different sections of the population, which is why there is a scam for everyone. However, there are certain groups that are more likely to be victimised and targeted by criminals.

The average age of a scam victim is roughly 75 years old, showing that criminals tend to prey on older and often more vulnerable members of society.

There are many different reasons why people respond to scams in the first place, including:

They may have a physical or mental health issue.

They may have Dementia or display signs of cognitive behaviour decline.

They may be experiencing a long or short term vulnerable circumstance, i.e. bereavement or period of financial hardship. Sometimes they may lose their entire life savings, re-mortgage their homes or take out credit cards/loans.

They may be socially isolated (geographically isolated, friends and family live far away or because they are living with a physical or mental health issue).

They may be lonely.

They feel pressured to make a decision (quickly).

They want a sense of purpose.

Targeted by criminals as they are viewed as an easy target and highly likely to respond again and again or they may have unkempt homes or gardens and are therefore targeted by criminals who convince them that the work is required.

They trust easily and want to believe the best in people.

Other reasons also include (but this list is non-exhaustive):

They are impulsive or want to take a risk and seek the potential rewards.

They believe the offer is legitimate or think that they are being offered a good deal.

They have disposable income.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide60 2 mins

Active listening

Go through the 6 points on the slide:

Attempt or commit suicide.

Detrimental mental, physical and emotional health issues, i.e. depression, distress, loss of enjoyment of daily activities.

Debts.

Damaged relationships, especially if family and/or friends try and fail to intervene.

Repeat victimisation (repeatedly targeted by criminals).

Studies have proven that adults defrauded in their own home are 2.5 x more likely either die or to go into residential care, than their non-defrauded neighbours within a year.

o Also note: The demand and costs for health and social care are likely to increase over time as the population ages.

o Older people who lose savings to scams will be unable to contribute to care costs in old age resulting in a higher burden on state funded provision.

o The cost to Local government when this happens equates to a potential £4.5 Billion per year (Alzheimer’s Society, 2014).

Other consequences include:

Shame, embarrassment and guilt (if the victim feels they have contributed to their own or others' victimisation).

Strong emotional ties to scammers, and therefore they: o Believe that the scammers are their friends o Are unable to entangle themselves from the relationship

Societal condemnation, indifference and adverse stereotypes (the attitude that victims of fraud deserve what they get as a result of their own greed and stupidity).

Self-doubt, shock, disbelief, anger, resentment, sense of betrayal.

Inability to trust easily.

Frustration with criminal justice professionals.

Fear for financial security and independence.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide61 2 mins

Active listening Victim list (attendee survey) task_Instructions Victim list (attendee survey) task

Go through techniques used by the criminals – you can ask the participants for contributions (time permitting). You can also remind them of the tactics already discussed during the Postal Scam and Online Scam section, i.e. using customer’s first name, made to look dazzling, etc. Emphasise the fact that it is a crime being committed. As well as the techniques used above, also mention how scammers use victim’s list to target their victims. At this point, hand the Victim list (attendee survey) back out to participants and thank everyone that filled it out for giving you their details, which will now be added to a victim list!!! Of course, the information won’t actually go anywhere, but the exercise was simply to show how easy it is to hand your information over, even when you think the person is legitimate (this might not always be the case though) and therefore end up being a victim yourself. It is good practice to check that T&Cs are checked thoroughly, the opt in/out box is checked or left unchecked and that the information you are providing is necessary and relevant to the person/organisation you are giving it to.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide62 6 mins

Active task A-Z task_Instructions Poster summary task instructions Quiz Questions and instructions Quiz_Answers Quiz_Answers sheet True or False task_Questions and Instructions Pens Flipchart paper Felt tip / marker pens – colour

Depending on your audience, there are four game/task options available: 1. A-Z task 2. Poster summary task 3. Quiz 4. True or False task Refer to additional instructions handouts for guidelines of each game/task and variations of how to play each one depending on audience size/capabilities, etc.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide63 2 mins

Group discussion Active listening Finish the sentence…task_ Instructions

Before discussing the Top Tips, go through the Finish the sentence…task from the beginning of the session. Ask participants to think about how they finished the sentence at the start of the session and if they would change this now as a result of what they’ve learnt so far as a result of this awareness session? For those who have changed their sentence, ask willing participants to share what their sentence was at the start and what it has now changed to. Tips to help protect yourself and/or others: Take Five

1. Request to move money: A genuine bank or organisation will never contact you asking for your PIN, full password or to move money to a safe account. Don’t give out personal or financial details.

2. Clicking on links/files: Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text.

3. Personal information: Always question uninvited approaches and never give out personal or financial details, in case it’s a scam. Instead, contact the company directly using a known email or phone number.

Other practical tips to help protect yourself and/or others:

If in any doubt, say “NO”or to end a conversation and put the phone down or to tell someone to leave your property.

If you’re not sure, don’t open the door – Don’t engage with traders at your door, especially if you don’t know it is or are unsure about their legitimacy.

If you’re suspicious, talk to someone you trust and get a 2nd opinion - if you have any doubts about a phone call, email, letter or visit at the door.

Other things to remember:

Be wary of anyone asking for money who wouldn’t normally or if the request is out of the blue.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Too good to be true offers usually are.

You can only win a lottery or prize draw if you’ve entered in the first instance.

Legal companies will never ask you for money to make a purchase or claim a prize.

Slide64 2 mins

Active listening Discuss what participants can do if they want to do more to help someone they suspect is a victim of a scam. These are merely suggestions, which participants are not expected to follow. However, if participants feel confident to do more, than these are a few possible options: Talk – have a conversation with the suspected victim. When talking to them, here are some suggested guidelines that you could follow:

Spend time listening to the individual; do not judge them.

Reassure them they are not alone and shouldn’t feel embarrassed about it.

Present them with different options, but allow and encourage them to make their own choices.

Refrain from getting frustrated, interrupting them or finishing their sentences. Don’t force the issue; it’s important to remember that scam victims might not always be receptive to talking about their experiences.

Report - Encourage the suspected victim to report the scam. Who to:

Action Fraud

If you become aware or suspect a scam, you can report your concern to Action

Fraud. Action fraud is the UK’s national fraud reporting centre, where they will collate

all information to help enforcement action against the perpetrators of scams.

Citizens Advice Consumer Helpline

Trading Standards also identify and support victims of scams. Members of the public

are not able to directly contact Trading Standards but can access their support by

reporting a scam via the Citizens Advice Consumer Helpline.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Here you will gain impartial advice, information on the law relating to your concern

and dependent on local resources arrange a visit from a local Trading Standards

Officer.

Adult Social Care:

Remember, anyone can be a victim of Scams, but criminals tend to target the more

vulnerable in society. Scams constitute financial abuse and can also incorporate

psychological and emotional abuse. If you suspect that someone is being abused

please report it to your Local Adult Social Care department.

Police

Lastly: Scams are a crime, if you feel that an individual is in immediate danger (use

e.g. of Rogue Trader) contact 999. If there is no immediate threat report the crime

via the non-emergency number 101.

Bank - Advise (or help) them to contact their bank, to make the bank aware of the situation and to stop any direct debits they may have been set up for scams. It may also be appropriate to help the victim open up a new bank account. Seek further help – there are other things you can do to help the victim, such as

Inform them about Royal Mail’s free redirection service and where suitable, help them to set up this service.

Provide the suspected victim with options for installing a call blocking device, which will help to block or intercept unwanted calls.

Other things you can do:

Help them to shred any scam mail.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide65 30 secs

Active listening Highlight the numbers (Action Fraud, Citizen Advice Consumer Helpline, Police) for reporting concerns about scams/victims.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

Slide 66-84 2 mins

Active observing /reading Speakers (or

audio equipment)

Video plays automatically once Slide 66 is moved onto.

Slide85 1 min

Active listening

Disclaimer: for the purposes of this session, models/actors have been used in the majority of imagery and audio to protect victim’s identities. Click to play video – final word from a victim to close off the session. Audio transcript: “I used to be a scam victim, regularly responding and spending lots of money, more than I wish to mention, on postal and telephone scams. When Trading Standards told me about scams, I honestly couldn’t believe it. Then I just felt stupid and foolish for what I’d done. Now I realise that it’s very easy to get reeled in. You believe everything they tell you because they are incredibly convincing, so you don’t even listen when family and friends try to dissuade you. I dread to think what would have happened if Trading Standards hadn’t been there to help me. I can’t thank them enough. …notes continued on next slide I’m part of Friends Against Scams. It’s a fantastic idea to get people just like me who have been scammed. It’s also a great way to prevent others from being scammed in the first place. I’ve appeared on the TV and done lots of radio shows sharing my experiences and warning people of the dangers.


Slide no. Time

Activity

Tutor notes Slide

Learner & Resources

As you can see, I’m doing my bit to prevent and protect others from suffering the same fate. Now it’s your turn to join us and together we WILL “Take a Stand Against Scams”.

Slide86 5 mins

Session Feedback Certificate

Highlight the website www.friendsagainstscams.org.uk, which is where participants can go if they want to be kept updated with the latest news from the initiative and what’s happening in the world of scams.

Hand out the Session Feedback form and ask everyone to take a few moments to complete it.

Whilst participants are completing the questionnaire, use this time to fill in participant’s names on the Certificate.

Hand out certificate to all new Friends Against Scams.

Thank everyone for their attendance.

Close the session.

SESSION END

http://www.friendsagainstscams.org.uk/


Reflective Practice

What I did well . . . (and how I know!)

What I would like to change next time . . .

Improvement actions . . .

Customer Evaluation/feedback:

#friendsagainstscams €¦ · more efficient communication methods (telephone, email, etc.) people...

Documents