friday solutions capability statement

CAPABILITY STATEMENT

ROBERT LILLEY DIRECTOR +64 9 360 2529 [email protected]

+64 21 88 64 63 fridaysolutions.com



FRIDAYSOLUTIONS.COM 2

OUR SERVICESFriday Solutions is a business and technology consultancy.

Friday Solutions engages across business and technology. We work across the full project life-cycle translating business strategy into solution design and we then help operations align their capability to ensure the desired quality of service.

We create value for our clients by aligning people, process and technology.

We provide expertise on business change, operational capability and technology design working across process, structure, architecture, change management and operational maturity.



BUSINESSCONSULTING

BUSINESS PROCESS

PROJECT & PROGRAMME

ARCHITECTUREAND DATA

ITSMCAPABILITY

STRUCTURE, CAPABILITY, &

CHANGE

DESIGN, LEAN, ETOM, CMMI &

ALIGNMENT

SUPPLIER MANAGEMENT

TOGAF & INTEGRATION

ITIL, COBIT & IT OPERATIONS

SOLUTION DESIGN AND DELIVERY



WE ARE DIFFERENTWe understand process, change management and operational capability which gives us a true understanding of the entire business life-cycle of a project.

As a result of our experience in operational maturity, we bring a unique perspective to our projects by focusing on the end to end business lifecycle.

We take a long term view of client relationships, believing customers come first. Our values influence how we engage with our clients.



OUR ENGAGEMENT PHILOSOPHY We are easy to work with: after all we are here to help.

Our commercial and engagement model will fit the project at hand.

We are creative in how we meet our client’s expectation’s, always aspiring to exceed them.

We are quiet achievers, consistently delivering, punching above our weight.

Key words we use are:

Pragmatic, fit for purpose, best practice, open standards, great people, right skills at the right time, outcomes based, 1 + 1 = 3, partnership, consulting , resource and project models, easy to work with.



BUSINESS CHANGEBusiness Change Engagements:

TrustPower: Designed a transformation programme to support significant growth, including analysis and redesign of process, business structure and core systems for this multi product utility.

Fuji Xerox Global Services: Designed the processes and structure for a new and innovative product to market.

Fisher and Paykel Appliances: Documented the current interactions with customers for the customer relationship management of a significant new channel to market.

Localist, (A NZ Post Company): Designed the processes for a cloud based contact centre and service desk for the launch of the business.

Te Wananga o Aotearoa: Designed a strategic enterprise asset management framework.

Baycorp: Business & Technology risk assessment and consulting

CallPlus: Designing the business model required to deliver great customer service

WE ARE STRONG ADVOCATES OF ORGANISATIONAL CHANGE MANAGEMENT



WE ARE STRONG ADVOCATES OF ORGANISATIONAL CHANGE MANAGEMENT

TECHNOLOGY DESIGN Technology Design Engagements:

NZ Lotteries: Reviewed the architecture and support capabilities of potential suppliers.

Fisher and Paykel Appliances: EDI Maps as part of an EDI architecture upgrade.

New Zealand Police: Integrated a hybrid systems management and service management toolset.

Fuji Xerox Global Services: Several projects integrating systems to provide innovative new services for corporate and central government clients.



OPERATIONAL CAPABILITYNorthpower: Designed a framework to assess a service management tool and designed the service management processes and structure. We also advised how to change the design of the IT operations team, as well as created a Service Catalogue Framework to align technology with business services.

Electrix NZ Ltd: Design and implement a service management solution and advised on governance.

Localist: Designed and implemented the processes for a cloud based customer contact centre solution and a cloud based IT service desk as part of the launch of a new business. We also provided IT operations capability.

Methanex NZ Ltd: Supporting the creation of a service catalogue and asset management programme.

Atlantis HealthCare: IT Operations capability assessment

New Zealand Defence Force: Designed, built and implemented custom ITIL-based processes to meet the requirements of a complex operating environment.

Earth Quake Commission, (EQC): Review the performance of EQC’s service desk toolset and processes.



OUR CLIENTS INCLUDE

friday solutions capability statement

Technology

business structure

operational capability

business model

business strategy

business lifecycle

change design

entire business lifecycle

data itsm capability