fred dispense - qrm - new fred dispense customer - may 2015 (1)

8/20/2019 Fred Dispense - QRM - New Fred Dispense Customer - May 2015 (1)

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Fred Dispense

NEW CUSTOMERQUICK REFERENCE MANUAL

May 2015

QUICK REFERENCE MANUAL


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Contact Fred IT Group Head Office — 03 9418 1800

Website — www.fred.com.au

Fred Help Centre — http://help.fred.com.au

Copyright Notice COPYRIGHT © 2013 FRED IT GROUPPTY LTD

PRINTED IN AUSTRALIA. NO PART OF THIS PUBLICATION MAY BE REPRODUCED OR

UTILISED IN ANY FORM OR BY ANY MEANS, ELECTRONIC OR MECHANICAL, INCLUDING PHOTOCOPYING, RECORDING, OR BY

INFORMATION STORAGE AND RETRIEVAL SYSTEM, WITHOUT THE PRIOR WRITTEN PERMISSION OF FRED IT GROUPPTY LTD

Trademark Notices Fred Pharmacy, Fred Retail, and Fred Services are registered trademarks of Fred IT GroupPTY LTD

The following logos and products are trademarks of Fred IT GroupPTY LTD

:

Fred Dispense, Fred Pak, Fred Connect, Fred NXT, Fred POS, Fred Office, Fred NUHQ, Fred Satscan, Fred Help, Fred Backup, Fred

Server, Fred Shop, Fred Net, Fred Phone, Fred EFTPOS.

Other Trademarks Microsoft, Microsoft .NET Framework, Microsoft Internet Information Services (IIS), Windows, Windows Vista, Windows 7, Windows Server2003, and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Dual Core, Quad Core Xeon, Core 2 Duo and Pentium 4 are trademarks of Intel Corporation in the United States and/or other countries.

Version: 1.00

Modified: 26 May 2015

http://help.fred.com.au/http://help.fred.com.au/http://help.fred.com.au/http://help.fred.com.au/


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CONTENTS

i

Contents

GETTING STARTED 1

Where to Find Help ........................................................... ...................................................... 2 Fred Help Centre (Online) .............................. ................................. ................................ ... 2

Contacting Fred Help by phone or email ........................................ ................................. ... 2

Training Webinars ................................ ................................ ................................ .............. 3

How to order stationery, till rolls and labels when they run out ........................................ ... 3

FRED DISPENSE MENUS 4

Overview of Fred Dispense Menus ....................................................................................... 5 Fred Dispense Menu...................................................................................................... 5

Dispense Menu ................................ ................................ ................................ .............. 5

Activities Menu ................................ ................................ ................................. .............. 5

Reports Menu .................................................. ............................... ............................... 5

Lists Menu ..................................................................................................................... 6

Setup Menu ................................................................................................................... 6

Help Menu ..................................................................................................................... 6

Keyboard shortcuts and fast keys ........................................................ ................................ 7

Keyboard shortcuts .............................. ................................ ................................ .............. 7

Fast keys ........................................................................................................................... 7 Date function keys ............................................................................................................. 7

THE DISPENSE PROCESS 8

Dispense Process at a Glance ............................................................... ................................ 9

Entering Prescription Details to Dispense New Scripts or Outside Repeats .................. 10

Pharmacist initials setup .................................................................................................. 10

Patient ................................................ ................................. ................................ ............ 10 Script Date ................................ ................................ ................................ ....................... 10


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CONTENTS

ii

Script Type ................................ ................................ ................................ ....................... 11

Prescribing Doctor ........................................................................................................... 11

Drug ............................... ................................ ................................. ................................ . 12

Directions ............................ ................................. ................................. ........................... 12

Repeats ........................................................................................................................... 12 Quantity ........................................................................................................................... 14

Price ................................................................................................................................ 14

Pharmacist initials ..................................................... ................................ ....................... 14

Editing scripts .................................................................................................................. 15

PATIENT MAINTENANCE 16

Patient Details ........................................................ ............................................................... 17 Adding new patients ............................. ................................ ................................ ............ 17

Entitlement numbers ........................................................ ................................ ............ 17

Allergies ................................ ................................ ................................ ....................... 18

Family linking ........................................................ ................................ ....................... 18

Modify Safety Net ............................ ................................ ................................ ............ 18

Patient Notes ............................................. ................................ ................................. . 18

PAPERLESS CLAIM 19

Paperless Claim ................................................................ .................................................... 20

Review and Organise Scripts ............................... ................................. ........................... 20

Finalising the Claim .............................. ................................ ................................ ............ 20

Closing the claim.............................................................................................................. 21

Reclaiming scripts ................................ ................................ ................................ ............ 22


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GETTING STARTED

1

S E C T I O N 1

GETTING STARTED

Thank you for using Fred Dispense! This QuickReference manual is designed to help you getstarted with common functions with Fred Dispense.

Our commitment to our customers starts with the suite of learning aids and assistance.

Fred IT Group provides full support for the entire range of Fred products.

Fred Help Centre. Download documents, tutorials as well as browse news and

forums about Fred products.

Fred Help Phone and Email support. Fred provides full support for the entire Fred

family of products and services. Questions concerning products and services,

installations, and the use of the software are handled by Fred Help

Consultants.

Training Webinars. A Webinar is an online training session where you can see a

PC at our offices and listen (via the PC’s speakers or headphones) to a trainer

Training Options And Training CDs. Request further training or a free training

CD.

In this section:

Where to Find Help ................................................................................................................ . 2

Fred Help Centre (Online) .................................................................................................. . 2

Contacting Fred Help by phone or email ............................................................................ . 2

Training Webinars .............................................................................................................. . 3

How to order stationery, till rolls and labels when they run out ........................................... . 3


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WHERE TO FIND HELP

2

WHERE TO FIND HELP

Fred Help Centre (Online)

To get help on Fred products, visit the Fred

Help Centre. Here, you can download

documents, tutorials as well as browse news

and forums about Fred products.

Go to http://help.fred.com.au to sign up to the

Fred Help Centre. Once you have signed up

you will be able to access useful resources with

links to:

information about new and future product

features, manuals and documents, and product

newsletters. forums and blogs allowing you to discuss

technology and products, provide feedback and

input into Fred technologies.

social networking tools that allow you to have

conversations with closed groups such as

friends or sister stores.

upcoming Webinar information and previously

recorded Webinars you may have missed, and

short movie tutorials about Fred products.

wiki-style knowledgebase information pages

which make it easy to find the information you

are looking for.

RSS feeds and alerts on new blog activity and

additions to the site.

Your Fred Help Centre login details

To ensure you don’t forget your login details,

write down your username and password below:

Fred Help Centre

Username:

Fred Help Centre

Password:

Contacting Fred Help by

phone or email

Fred IT Group provides full support for the entire

range of Fred products. Questions concerning

technical issues, how products work, and the

use of the software are handled by technical

support.

Fred Help

1300 731 888

8.30am - 9.00pm (EST) Mon – Fri

8.30am - 5.00pm (EST) Sat, Sun & Public

Holidays Fred Help Email

[email protected]

When contacting Fred Help, consultants need to

ask a variety of questions to determine the best

way to proceed with your call. It may help to be

aware of the sorts of questions you will be

asked when calling with a Fred query or

problem. When contacting Fred Help, be

prepared to provide the following information:

The Fred software program(s) you are calling

about (i.e., Fred Dispense, Fred Office, andFred Connect etc.)

Providing specific details about what you want

will help the Fred Help consultant find you the

best answer.

The error message you receive (if any).

Step-by-step of your actions when the problem

occurred.

Determine if the problem occurring is on one

computer or on all computers.

How long the problem has been occurring.

Other aspects you are aware of that may have

contributed to the problem? For example: The

operating system you are using (i.e., Windows

XP or Windows 7).

http://help.fred.com.au/http://help.fred.com.au/http://help.fred.com.au/mailto:[email protected]:[email protected]:[email protected]://help.fred.com.au/


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GETTING STARTED

3

Training Webinars

A Webinar is an online training session where you can see a PC at our offices and listen (via the PC’s

speakers or headphones) to a trainer. Questions can also be asked via a Q&A Chat with questions

answered live or followed up via email after the webinar.Webinars are announced via the Fred Help Centre with topics based on customer feedback and

requests. If you ever miss a session, Webinar recordings are available at any time from the Fred Help

Centre.

To find out more about Webinars:

Visit the Fred Help Centre (http://help.fred.com.au) and click Webinars.

Other Training Options and Training CDs

To request further training or a free training CD:

Visit the Fred Help Centre, click Media, then Training CDs.

How to order stationery, till rolls and labels when they run out

You can order till rolls and labels via at http://www.fred.com.au/FredShop/

To find more about our product range or prices, contact Fred on 1800 888 828 or email

[email protected]

mailto:[email protected]://www.fred.com.au/FredShop/mailto:[email protected]


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WHERE TO FIND HELP

4

S E C T I O N 2

FRED DISPENSE MENUS

In this section:

Overview of Fred Dispense Menus ........................................................................................ 5

Fred Dispense Menu ...................................................................................................... 5

Dispense Menu .............................................................................................................. 5

Activities Menu ............................................................................................................... 5

Reports Menu ................................................................................................................ 5

Lists Menu ..................................................................................................................... 6

Setup Menu ................................................................................................................... 6

Help Menu ..................................................................................................................... 6

Keyboard shortcuts and fast keys ........................................................................................ 7

Keyboard shortcuts ............................................................................................................ 7

Fast keys............................................................................................................................ 7

Date function keys .............................................................................................................. 7


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FRED DISPENSE MENUS

5

OVERVIEW OF FRED DISPENSE MENUS

To quickly access the menus in Fred Dispense, press the [ALT] key and then press the highlighted letter

of the menu to access. For example: To access the Reports menu, press [ALT] + [R].

Fred Dispense Menu

Diary/Calendar . The calendar displays with todayhighlighted. Details entered on a particular date

in calendar will display when Fred Dispense is

opened on that date.

Dispense Menu

Shows general shortcuts related to dispensing

and updating patient details. The keyboard

shortcuts are shown after the options listed on

this menu and can be used from either the Wait ’

screen or when dispensing.

Activities Menu

Pack labels. Save for multiple uses; e.g.

Methadone.

Drug Pricing — [F7]. View pricing details of any

drug.

History Merge. Use to:

1. merge one patient to another completely

(and remove the patient merged ‘from’) or;

2. move a drug from one patient’s history to

another.

Delivery label. [CTRL] + [D] Print an address label

after selecting a patient.

History Notes — [ALT] + [N]. Add a note or an

intervention to a patient’s history.

Quick Script Scan — [CTRL] + [Q]. View the most

recently dispensed scripts. Press [F4] on the

required script to be edit the script.

Drug Information. Access CMI or patient

information for a drug from the Wait screen when

dispensing. If a CMI or patient information is

required without dispensing the drug, startdispensing to a patient and after selecting the

correct drug, go to the Activities menu, select

Drug Information and the CMI or drug info

option will appear (where available).

Reports Menu

Reports are grouped under different headings,

e.g. Script , Drug Usage, Patient , Doctor and

Nursing home. Highlighting a heading using the

[] and [] arrow keys reveals individual report

options.

All reports generated will display the Report

Viewer screen to preview the report (without

printing).

Click the printer icon from the report viewertoolbar to print the report.

NOTE: A full history merge cannot be undone bysupport.


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OVERVIEW OF FRED DISPENSE MENUS

6

Lists Menu

Pharmacists. Update, add or delete a pharmacist

to allow dispensing.

Doctors. Update, add or delete doctor details.

Nursing Homes/Hospitals. Update, add or delete

Nursing Home/Hospital details.

Sig Details. Update, add or delete SIG codes.

Only User Sigs (Sigs added by the pharmacy)

can be deleted.

Own Brand Drugs. Update, add or delete your

own Private drug file and items separate from

the Main drug file. These items will then beavailable for dispensing privately but will not be

affected by drug updates.

Suburbs and Postcodes. Add commonly used

suburbs and postcodes to the function keys

([F1] to [F12]) as shortcuts.

The function keys can be used to select the

suburb when adding new patients.

Setup Menu

NHS Fees. Set NHS fees and rounding of NHSprices. These fees are set by monthly drug

updates.

Private Fees. Set Private fees, markups and

rounding of prices.

The list of fees and markups shown on this

Override Table can be used in the following

ways:

1. When the Price field is accessed in

dispensing for a non-NHS item, this table

displays. The price can then be overtyped

with a listed price or [TAB] will allow the

number next to the required fee to be

entered; then the number next to the

required markup to be entered.

The price made up from the base wholesale

(shown in the table) with this fee and

markup will be used. It is not necessary to

match the fee and markup numbers (e.g.

Fee 3 and Markup 6 can be chosen or any

other combination).

2. In the Drugs any of these fees and mark-

ups can be inserted into the Fee and/or

Markup field for that drug. From then on,when that drug is chosen for private

dispensing the fee and markup set will be

used instead of the defaults.

3. When dispensing, if a given fee and markup

are to be applied, they can be added to the

Rx Type field.

FOR EXAMPLE: If you want Cialis tablets to be

priced for a patient at Fee 4 and Markup 4,

go to the

RX Type field and enter P44. This will apply

Fee 4 and Markup 4 to the wholesale price.

Safety Net Limits. The Safety Net Limits are set at

the start of each year during the Fred Dispense

update and should not be changed.

Wastage Table. Set the table for wastage factor

calculations (i.e. used when dispensing split

packs). This is set by the Fred Dispense update

and should not be changed.

Owner Details. Set Name, Address and Approval

No. These are normally set up at installation and

should not be changed. These also allow theMain supplier to be designated and the default

pharmacist’s initials.

Dispense Options. Set dispensing options.

Label printer . Set print options on dispense

labels.

System Configuration. Set specific printers to print

labels, repeats and reports.

Help Menu

About Fred Dispense. Display the version of Fred

Dispense currently running.

View Newsletter . View the monthly newsletter.

The Fred Dispense newsletter is updated after

running the monthly update.

To view the newsletter you will need Adobe

Acrobat installed.

NOTE: The Doctor Code is a four letter code setby the pharmacist, which is normally the first threeletters of the surname, then followed by the first


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FRED DISPENSE MENUS

7

KEYBOARD SHORTCUTS AND FAST KEYS

Keyboard shortcuts

Press this key… To access…

[F2] Patient History display

[F3] Repeats Remaining

[F4] Edit Script

[F5] Drug Interactions display

[F6] Fred Debtors

[F7] Price Lookup

[F8] Patient Update

[F9] Old System History

[F10] Fred Dispense Menu

[F12] Clear screen

Fast keys

Press these keys … To access…

[CTRL] + U Update patient

[ALT] + C Claim menu

[CTRL] + J Junk directions

[ALT] + L Lists menu

[CTRL] + Q Quick scan

[ALT] + N History note

[CTRL] + T Patient entitlement

[ALT] + R Reports menu

[CTRL] + N Patient notes

[ALT] + S Setup menu

[CTRL] + [SHIFT] + - CPI print out

[ALT] + U Monthly Drug usage

report

[CTRL] + C Clear screen

[ALT] + A Activities menu

[CTRL] + V Last report

Press these keys … To access…

[ALT] + D Dispense menu

[CTRL] + M Modify Safetynet

[ALT] + X Exit Fred Dispense

[CTRL] + R Repeat script

[ALT] + F2 Alternate history

[CTRL] + E Edit script

[ALT] + F3 Owing scripts

[CTRL] + O Owing script

[CTRL] + I Patient extra information

[CTRL] + D Delivery label

[CTRL] + F2 All patient history

[SHIFT] + F6 Fred Pak program

[CTRL] + F4 Fred Debtors Program

[CTRL] + F6 Patient drug profile

Date function keys

From the Date field function keys the following

can be used;

Press this key… To do this…

Y Start of year

K End of week

+ Forward date by one day

- Back date by one day

M Start of month

T Insert Today’s date.

H End of month

[PAGE UP] Forward date by one month

W Start of week

[PAGE DOWN] Back date by one month

DID YOU KNOW? Fred Dispense was first created before use of the mouse was widespread. This means it isdesigned so that you can quickly and easily navigate through fields using the keyboard. For example: press the[TAB] to navigate through each field quickly.


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KEYBOARD SHORTCUTS AND FAST KEYS

8

S E C T I O N 3

THE DISPENSE PROCESS

In this section:

Dispense Process at a Glance ............................................................................................... 9

Entering Prescription Details to Dispense New Scripts or Outside Repeats. ..................... 10

Pharmacist initials setup ..................................................................................................... 10

Patient ................................................................................................................................ 10

Script Date ......................................................................................................................... 10 Script Type ......................................................................................................................... 11

Prescribing Doctor .............................................................................................................. 11

Drug ................................................................................................................................... 12

Directions ........................................................................................................................... 12

Repeats ............................................................................................................................. 12

Quantity ............................................................................................................................. 14

Price................................................................................................................................... 14

Pharmacist initials .............................................................................................................. 14

Editing scripts ..................................................................................................................... 15


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9

DISPENSE PROCESS AT A GLANCE

The quick reference diagram below outlines the dispense process in 10 easy steps.

Enter the prescription details following the simple steps below:

Select the Patient (see page 10) Enter the Directions (see page 12)

Enter the Script Date (see page 10) Enter the Repeat(s) (see page 12)

Enter the Script Type (see page 11) Enter the Quantity (see page 14)

Select the prescribing Doctor (see page 11) Enter the Price (see page 14)

Select the Drug (see page 12) Enter the Pharmacist Initials (see page 14)

Dispense Process in Fred


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ENTERING PRESCRIPTION DETAILS TO DISPENSE NEW SCRIPTS OR OUTSIDE REPEATS

10

ENTERING PRESCRIPTION DETAILS TO DISPENSE

NEW SCRIPTS OR OUTSIDE REPEATS

Pharmacist initials setup

The first step is to set up a list of Pharmacists.

Pharmacist details must be entered in this list

for dispensing to occur.

To add a new pharmacist:

1) In Fred Dispense, click the Lists menu,

and then choose Pharmacists.

2) To finish, click [Save].

Patient

1) In the Patient Name or Repeat No field,search for a patient by swiping the

Medicare card (if MCR available) or

entering any of the following combinations:

Do this: Example:

Surname Firstname FREDERICK, FRED

Comma Comma Address ,,123 JOHNSON ST

Patient Number 42280

Semi colon and first five

digits of the Medicare card

;33034

The result displays a list of names fitting thesearch.

2) Select the required patient by either typing

the Fast Letter on the left-hand side or using

the cursor bar to highlight the patient and

press [ENTER].

Script Date

The Script Date defaults to today’s date. Fast

date keys allowing rapid altering of the date or

the date can be simply overtyped.

FOR EXAMPLE: Press [+] and [-] to advance one

day forward and back; [Page Up] and [Page

Down] to go forward and back a month, or

press T for today’s date.

Enter the date the doctor prescribed the

medication.

At the end of entering date look at the Script

Type and the default Doctor entered. If correct,

press [ENTER] to move to the Drug field. If it

needs to be altered, press [TAB] to move across

and change it.

TIP! If the patient search does not show the

correct patient, select A to Add New Patient.

SEE ALSO: Date function keys (page 7) for moreshortcuts available.


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11

Script Type

The default Script Type is N (NHS) for all patients

except those with a Repat Number , where it

defaults to R (Repat ). The script type reduces

the selection of drugs to be shown. The ScriptType field also allows for extra dispensing

options.

The following script types are used:

Letter Script Type

D Dental

N NHS

P Private

R Repat

T Schedule 3 Recordable

E Optometrist

U Nurse

F Midwife

RA Repat Authority

B Doctor’s Bag

NO NHS Owing

PM Private Multiple

PW Private Wholesale

NV NHS Override

PC Private OTC Price

NS NHS Set Price

PN Private NHS Level

To mark a script as Owing, add the letter O after

the script type.

FOR EXAMPLE: NO for NHS Owing or RO for Repat

Owing

To mark a script as Authority , add the letter A

after the script type.

FOR EXAMPLE: NA for NHS Authority or RA for

Repat Authority

Prescribing Doctor

The Doctor will default to the patient’s last

doctor.

To search for and select a prescribing doctor

you can search by the following:

Do this: Example:

Surname First Name SMITH ALAN

Prescriber Number 2026228

Unique Fast Code SMIB

The result displays a list of names fitting the

search.

Choose the doctor using the fast letter down the

list or by moving to the doctor and pressing

[ENTER].

If the doctor is not found Fred Dispense displays

a selection with or .


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12

Drug

You can search and select a drug in one of the

following ways:

4. Type the Drug Code.

FOR EXAMPLE: AMX4

5. Type the drug name, form and strength or

combinations of the following:

FOR EXAMPLE:

PROTH shows both Prothiaden tablets and

capsules

PROTH C shows only capsules

PROTH 75 or PROTH T shows only the 75

tablets

PROTH 25 or PROTH 2 shows only the

25mg capsules

6. Type the strength or form to rapidly reduce

the size of the selection list to choose from.

The NHS code can be used for hard-to-find

items. To find Repat Dressings, enter the hash

symbol # or a forward slash / followed by the

NHS code.

FOR EXAMPLE:

#4904D or /4094D will find Repat item

Dermasorb dressing

If a generic item is chosen and more than one

brand is available a second Brand selection

screen will enable you to choose the brand to

be given.

Directions

Smart SIGs do not require the drug form to be

entered; thus allowing easy SIG entry.

FOR EXAMPLE:

1tds on Amoxil caps will expand to “Take ONE

capsule THREE times a day ”

Press [F11] for Generic brand substitution

search.

Turning off the smart SIG for the item. The form of

the drug determines the verb used and the

exact wording, which in most cases will be

appropriate for the drug being dispensed. If you

have a direction which is not appropriate, you

can turn off the smart SIG for the item by

placing a forward slash / at the beginning of the

directions.

Repeats

The Repeats field is where a new script , outside

repeat , deferred or Regulation 24 script is

determined.


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13

For outside repeats the format is Repeats

Authorized , forward slash /, followed by Times

already dispensed .

FOR EXAMPLE: If a Repeat form shows the No. of

Repeats Authorized 5 and No. of times alreadydispensed = 3, then enter 5/3 in the Repeats

field.

For Deferred scripts, enter D before or after the

number of repeats prescribed.

FOR EXAMPLE: For five repeats, enter D5 or 5D

into the Repeats field

For Regulation 24 scripts enter R before or after

the number of repeats prescribed.

FOR EXAMPLE: If the script shows five repeats,

enter R5 or 5R into the repeat field

At any stage of dispensing if you select an

Authority drug or enter a repeat or quantity

greater than the NHS maximum, Fred Dispense

will ask for the Pre-Approved Authority . If you do

not provide one, you will be asked if you wish to

dispense the item as Private.

Press [Esc] key to re-enter if an error is made.

Own Repeats

There are four ways to dispense an own repeat:

1. Scan the eRx barcode from the repeat

form. You scan the eRx barcode just as

you would an own repeat barcode. In fact,

on a repeat, the Fred-own repeat barcode is

replaced by the eRx barcode. The

information is sent securely over the

Internet from eRx to Fred Dispense in a

matter of seconds.

2. Use the unique repeat fast code.

3. From repeats remaining history — [F3].

4. Use [CTRL] + [R] and entering the Repeat

script number.

Using the Unique Repeat Fast Code

1) The Unique Repeat Fast Code can be entered

in the Patient Name,Repeat No field or

Drug Name field.

2) The details of the repeat to be dispensed

will display on the screen to be double-checked by pharmacists. This can be

dispensed by entering the pharmacist

initials.

From Repeats Remaining History (Dispense 3

conversions)

1) Select the patient and press the [F3] key to

display patients ‘Repeats Remaining History’ .

2) Select the script to dispense and press

[ENTER].

3) Details of the repeat to be dispensed will

display on the screen to be double-checked

by pharmacists. This can be dispensed by

entering the pharmacist initials.

Enter the Repeat script number (Conversions

excluding Dispense 3)

1) Press [CTRL] + [R] and enter the Repeat

Script Number .

2) Details of the repeat to be dispensed willdisplay on the screen to be double-checked

by pharmacists. This can be dispensed by

entering the pharmacist initials.

NOTE: This will be used for Dispense 3

conversions.

NOTE: This will be used for conversions

(excluding Dispense 3) until they start getting

Fred Dispense repeats back.


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14

Quantity

The Quantity field defaults to the NHS

maximum quantity. Most times you will not need

to change this field. If a quantity is not provided,

you will be prompted to enter a quantity greater

than zero.

To move to the Quantity field, press the [TAB]

key from the Repeats field and type the quantity

you wish to dispense. e.g.: 1 qty

Price

The Price field will have the normal calculated

price (patient contribution). Most times you will

not need to access this field.

If you must change the price, press the [TAB]

key from the Quantity field and change the

price as required.

To override the price for a Private item, press

[TAB] to move the cursor to the Price field and

simply overwrite. Alternatively you can access

the Private Pricing screen as displayed and.

choose to enter a Fee and Markup to calculate

a price

Pharmacist initialsThe Pharmacist Initials field is the final

confirmation step before printing and saving the

script. It will default to the last pharmacist who

dispensed from Fred Dispense.

All initials are validated against the

Pharmacist’s Details list from the Lists menu.

You will have to add new pharmacist initials to

the list before they can dispense.

Once the pharmacist’s details are entered, Fred

Dispense will save the script and a label and the

Repeat (if any) will be printed.

TIP! If you enter a quantity greater thanthe NHS maximum, Fred Dispense willask for the pre-approved authority. If youdon’t provide one you will be asked if you

wish to dispense the item as Private.Press [ESC] to re-enter if an error is

TIP! If two or more pharmacists are dispensingfrom the same terminal, Fred Dispense can beset to clear these initials after each patient. Thisoption can be changed in in Dispense Options

> Clear ints when diff patient: Y or N

SEE: To learn how to add a new pharmacist in

Fred Dispense, see Pharmacist initials setup (page 10).


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15

Editing scripts

Editing requires you to choose the prescription you want to edit or reprint. Scripts can be edited in one of

two ways:

Option 1. Choose Script to Edit by Number from the Patient Name/Repeat number field or the DrugName field, and then enter the script number you wish to edit or reprint preceded by the letter E.

FOR EXAMPLE:

To edit the script 123456 , type E123456

Alternatively press [CTRL] + [E] or [F4] to open the prompt to enter the script number to edit or reprint.

Option 2. Choose Script to Edit from Patient’s History. This option allows you to edit a script without

requiring a script number.

1) Select the patient.

2) Press [F2] to display the Patient History .

3) Use the cursor keys to move to the script you want to change.

4) Press [F4] to edit chosen script.

For both of these options the Wait screen appears displaying the chosen script with the many reprint or

edit options.


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16

PATIENT MAINTENANCE

In this section:

Patient Details ......................................................................................................................... 17

Adding new patients ........................................................................................................... 17

Entitlement numbers ...................................................................................................... 17

Allergies ......................................................................................................................... 18

Family linking ................................................................................................................. 18

Patient Notes ................................................................................................................. 18


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PATIENT MAINTENANCE

17

PATIENT DETAILS

To update an existing patient, press the [F8] key after selecting the patient to display the Patient Details

screen.

Adding new patients

To add a new patient type in the patients

surname at the Patient Name or Repeat

Number field, press [ENTER] and press [A] to

. Patient details are then

added in the Patient Selection screen (below).

Entitlement numbers

Fred Dispense has only three fields for

concession and entitlement numbers in the

Patient Details screen.

Concession numbers. Use for concession,

pension or safety net concession numbers and

entered as follows:

Pension or Concession numbers.

FOR EXAMPLE: 303562856K

Concession type as C and number entered in

concession no field.

Safety Net concession numbers.

FOR EXAMPLE: CN405785986

Concession type as and number entered in

concession no field

Repat numbers. This field is used for Gold ,

Orange or White Repat cardholders. Enter the

Repat type as either , , or leave

blank if unknown and enter the Repat Nonumber.

TIP! To add a Medicare card, from the Surname field either swipe the Medicare card using MCR or

press [TAB].

Patient Details


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PATIENT DETAILS

18

Safety Net numbers. This field is used for patients

that have a full safety net entitlement number.

FOR EXAMPLE: SN504263986

AllergiesTo add the patient's known allergies to

the patient's details, press [F8] to access the

Patient Details screen, and then click [Allergies].

The left hand side of the screen displays a list of

allergies to choose from. Highlight the allergy

required and either press [ENTER] or click [Add

] to transfer it to the patient’s allergy list

(right hand side of the screen).

To remove an allergy, highlight the allergy to

remove (right hand side of the screen) and click

[ Delete].

Family linking

To link patients to families, press [F8] to access

the Patient Details screen, and then click

[Family Maintenance] or click the Activities

menu, and choose Family Linking.

The current patient selected appears in the

upper half of the screen. To add a new family

member, type in the patients name in Patient

Search field and highlight one patient to be

added, and then press [ENTER]. This adds the

patient to family in upper screen and alters PRF

details to combined family PRF details.

Modify Safety Net

To add Safety Net totals from outside

pharmacies, press [F8] to access the Patient

Update screen, and then click

[Modify Safety Net]. Outside script count andscript amount details are entered under the

Other field.

Patient Notes

To add patient notes, press [F8] to access the

Patient Details screen or click the icon on

the toolbar.

Important messages to a patient can be added

in the patient notes by placing a hash symbol

before and after the message:

FOR EXAMPLE:

#check for similar drugs#

When this patient is selected, a red screen will

appear with the message. press C to continue.


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PAPERLESS CLAIM

21

3. Return to the PBS Online Reports dialog,

and set the Report Type field to V to run the

Claim Validation report.

4. Select the relevant Claim Validation

Options or All Validation Options, then

click OK to generate the report.

The Claim Validation Report checks for

problem prescriptions in your current claim. This

report also identifies non-transmitted scripts in

the claim.

Note: A claim cannot be closed if it contains

non-transmitted scripts.

Closing the claim

1. When you are ready to close the claim,select Generate/Finalise Claim File from

the Activities menu or (ALT + C), G

2. At the prompt, click Yes to confirm you want

to generate and finalise the claim.

The Paperless Claim for Payment

Certification is displayed.

3. Acknowledge the certification (with a tick)

and enter the pharmacist’s initials.

A claim closure message is sent to Medicare

directly from Fred Dispense via PBS Online. No

additional paperwork is required.

Reminder: As usual, it is recommended that

your scripts are sorted and stored correctly.

The Paperless Claim for PaymentCertification is displayed only when all PBNS

scripts are successfully transmitted to PBS

Online

If you receive a Non-Transmitted Scripts

Warning whilst attempting to close a claim:

1. Ensure that you have checked that Fred

Connect is running.

2. Check you have a working internet

connection.

3. Click OK to try to transmit the non-transmitted script(s) now.

4. Re-check the Validation report for non-

transmitted PBS online scripts (as explained

above).

Note: Fred Dispense will display the non-

transmitted Warning whenever attempting to

close a claim that contains non-transmitted

scripts.

If there are three consecutive close claim

attempts that report the same number of non-

transmitted scripts, the following prompt will be

displayed.

If you have performed all the checks described

above and re-attempted to close without

success, contact Fred Help for assistance.

Tip!

Generating Claim for previously closed claim

periods is not recommended as best practice

with the new claiming processes.

It will result in a rejection message from PBSonline advising that the claim has already been

closed.


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PAPERLESS CLAIM

22

Reclaiming scripts

Reclaiming scripts that have been rejected

1) Edit script by using [F4] or [CTRL] + [E]

followed by the script number.

2) Make the appropriate script changes bychoosing Edit Rx from the Wait screen.

3) Choose Reclaim Rx from the Wait screen to

reclaim in current claim.

Reclaiming scripts with changed entitlement details

1) Select the script to edit by using [F4] to get

to the Wait screen, and then press [CTRL] +

[E] followed by the script number.

2) Press [F8] to access the Patient Details

screen and make the appropriate entitlementchanges. Press [END] to save changes.

3) Choose Reclaim Rx from the Wait screen

and the following warning screen will appear.

Patient Entitlement details have changed

Update script with current patient entitlement

details

Yes/No

4) Do one of the following:

If it is to be reclaimed with the new status,select es.

If it is to be reclaimed with the original

status intact, select o.

Reclaiming a script on hold

1) Edit script by using [F4] or [CTRL] + [E]

followed by the script number.

2) Choose Reclaim Rx from the Wait screen to

reclaim in current claim.

NOTE: After editing the Rx, finalise the Rxby entering the pharmacist initials. Aconfirmation message ‘Script in PreviousClaim’, the claim number is displayed andyou have the option to reclaim script incurrent claim period;

Or you can follow step 3 (below) and reclaimwithout editing generating the report.

SEE: For more detailed information on claimreports, including PBS online Report Parametersvisit to the Fred Help Centre

(http://help.fred.com.au).


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Fred IT Group Pty Ltd

1300 731 888 (Local Call Cost)

Fred Help Centre: http://help.fred.com.auEmail: [email protected]

8.30am - 9.00pm (EST) Mon – Fri8.30am - 5.00pm (EST) Sat, Sun & Public Holidays

www.fred.com.au

fred dispense - qrm - new fred dispense customer - may 2015 (1)

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