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Fostering a UX Culture Across Campus CNI Spring 2020 Membership Meeting Rebecca Blakiston User Experience Strategist University of Arizona Libraries @BlakistonR #cni20s

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Page 1: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Fostering a UX Culture Across Campus

CNI Spring 2020 Membership Meeting

Rebecca Blakiston

User Experience Strategist

University of Arizona Libraries

@BlakistonR

#cni20s

Page 2: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Rebecca Blakiston

User Experience Strategist & Librarian

Hello!

● instruction and reference

● user experience

● strategic planning

● consulting & training

● improving all the things

Page 3: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Insert UAL org chart

Yashudata & analysis

Jenicatalk-back boards

Americaengagement &

content

Lauravisual design

Bob

UX design

Emmawriting & research

Me

Page 4: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

User Experience (UX)A multi-disciplinary venture

@BlakistonR

#cni20s

Page 5: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels
Page 6: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels
Page 7: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Why UX matters

● Advancing student success and researcher productivity

● Designing better websites, systems, services, and spaces

● Focusing on what has the most impact

Page 8: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

UX@UAA community for UX enthusiasts

@BlakistonR

#cni20s

Page 9: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

UX@UA Mission

We are a learning community that aims to grow UX expertise at the University of

Arizona. We provide a variety of resources including:

● Professional development and networking

● Low-barrier UX tools and techniques

Our aims are for UX enthusiasts of all levels to:

● Feel empowered and inspired

● Develop their skills and toolset

● Connect with UXers in Tucson and beyond

Page 10: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Leadership team

Rebecca Blakiston Bob Liu America Curl Elyssa Naval

Zuleima Cota Victoria Ogino Ann Shivers-McNair Sarah Mauet

Emma Gould

Yashu Vats

Page 11: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Communication channels

● Website

● Slack

● Meetup

● Instagram

● LinkedIn

● Medium

uxua.arizona.edu

Page 12: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Faculty & instructors

Grad & PhD students

Staff

Undergrads

Page 13: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Monthly meetups

● Networking

● Presentations

● Guided activities

Page 14: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels
Page 15: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

UX InitiativesReducing barriers to UX research and design

@BlakistonR

#cni20s

Page 16: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Tiny Cafe

Page 17: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Tiny Cafe as a campus service

Advising and IT projects.

Biweekly testing of the Student

Engagement Hub, a strategic

priority for campus.

Page 18: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

UX/UI testing zone

Student developers at the

College of Management

testing research apps in

development.

Page 19: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels
Page 20: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Participant pool

Recruitment pool to reduce

barriers to UX research

across campus.

Partners:

● University IT

● Student Engagement and

Career Development

● Research Office

Page 21: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Small-scale pilot

● 85 library student employees

● Remote, mostly

asynchronous opportunities

Page 22: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Leveling Up Building UX expertise among students, staff, and faculty

@BlakistonR

#cni20s

Page 23: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Drop-in consulting

Helping people:

● Craft research studies

● Create prototypes

● Make sense of findings

● Improve designs and

content

Page 24: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Assessing campus UX needs

Page 25: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Class partnerships

● Guest lectures

● Workshop facilitation

● Student assignment

review

● Student project

showcase

Page 26: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

uxEd: sticky problems and design stories from the University of Arizona community

● Project writeups

● Tutorials

● Reflections

medium.com/ux-ed

Page 27: Fostering a UX Culture Across Campus - cni.org · visual design Bob UX design Emma writing & research Me. User Experience (UX) A multi-disciplinary venture ... Communication channels

Questions & discussion

Stay in touch

Rebecca [email protected]

More about UX@UA:uxua.arizona.edu

@BlakistonR

#cni20s