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Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016 1

CONNECT 2016SAN ANTONIO, TEXAS

SAN ANTONIO MARRIOTT RIVERCENTER OCT 19-21

FORGING A NEW FRONTIER

PHCCWEB.ORG/CONNECT

Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016 32 CONNECT 2016 Save $5 off your online registration!

DIAMOND

PLATINUM

GOLD

SILVER

BRONZE

THANK YOUto our CONNECT 2016 Sponsors

You control the future of your company … and

CONNECT 2016 is geared to steer you

in the right direction. Just steps away

from San Antonio’s famous Riverwalk,

PHCC’s CONNECT conference offers a

timely, relevant and balanced program

to move your business forward –

whether it be in plumbing, HVAC or

both. With more than 25 education

sessions and an interactive Product

& Technology Showcase, you’ll learn

the types of immediate solutions you asked for on how to improve your

business operations and your bottom

line. Come find everything emerging

on the p-h-c frontier … and go home

leading the herd!

Prepare for the New Frontier

Grab your Early Bird Discount before Aug. 31!

Visit www.phccweb.org/connect

Message from

PHCC President Chip Greene

You know it, and I know it, too …

it’s not enough to just “keep up”

in the p-h-c industry; you have to

go beyond. That’s why PHCC has

designed this year’s CONNECT to

help you prepare your company for

the months and years ahead, with

sessions you asked for on effective employee recruitment

and retention techniques, succession planning, energy

code updates, business trends, and more. As part of the

PHCC strategic plan we have included some several HVAC-

specific education sessions this year.

Whether you’re in service and repair or in new construction,

plumbing or HVAC, open shop or signatory, you’ll find

CONNECT offers tons for everyone. You’ll have access to

our learning-focused Product & Technology Showcase;

two high-profile keynote speakers; opportunities to

network, earn continuing education credits, and watch the

next generation of plumbing and HVAC professionals in

competition; plus countless ways to experience the history

and culture of this year’s host city, San Antonio, Texas.

Everything is bigger in Texas … and CONNECT 2016 is

no exception. Take a look at the programming PHCC has

planned, and make the choice to be part of participate in

this excellent opportunity to prepare your business for the

future.

I hope to see you in River City!


Thursday, Oct. 20 7 a.m. – 7:45 a.m. Opening Breakfast — Sponsored by Bradford White

7 a.m. – 4 p.m. Plumbing Apprentice Contest

7 a.m. – 5 p.m. HVAC Apprentice Contest — Events 4-6

7:45 a.m. – 9 a.m.Keynote Presentation: “Your Future is Wide Open” — Presented by John Spence, Sponsored by Viega

9 a.m. – 1 p.m. Product & Technology Showcase including Lunch

1:15 p.m. – 2:45 p.m. PHCC Auxiliary Business Meeting

1:15 p.m. – 4:45 p.m. PHCC Education Sessions — Sponsored by WinSupply

1:15 p.m. – 4:30 p.m. Association Executives Council Roundtable

1:15 p.m. – 4:45 p.m. Plumbing Council and Union-Affiliated Contractors (UAC) Trustee Meeting

1:15 p.m. – 4:45 p.m.PHCC of Texas Plumbing CEU Course (For contractors who have licenses in Texas; separate fee and registration.)

3 p.m. – 4 p.m. PHCC Auxiliary Life Member Tea — Sponsored by LA-CO Industries

4:30 p.m. – 6 p.m. Quality Service Contractors Networking Reception

5 p.m. – 7 p.m. Union-Affiliated Contractors (UAC) Reception (Pre-registration and extra fee required)

5:30 p.m. – 7 p.m. PHCC Educational Foundation Donor Reception (By invitation)

7 p.m. – 9 p.m. Past National Officers’ Dinner (By invitation)

Friday, Oct. 21 7 a.m. – 8:30 a. m. Workforce Development Exchange — Sponsored by the PHCC National Auxiliary

8 a.m. – 9:45 a.m. Plumbing Apprentice Contestant Review and Teardown

8:45 a.m. – 9:45 a.m. PHCC Annual Business Meeting and Voting

10 a.m. – 11 a.m.Keynote Presentation: “Politics NOW” — Presented by Stu Rothenberg, Sponsored by Kohler Company

10 a.m. – 11:15 a.m. Plumbing and HVAC Apprentice Contestant Seminars

11:15 a.m. – 12:45 p.m. PHCC 2016 Awards Luncheon — Sponsored by InSinkErator

1 p.m. – 2:45 p.m. Behind-the-Scenes Convention Center Tour (Pre-registration required)

1:15 p.m. – 4:30 p.m. PHCC Education Sessions — Sponsored by PHCC Educational Foundation

1:15 p.m. – 4:30 p.m. Association Executives Council Seminar Roundtables

3 p.m. – 4 p.m. PHCC Post Convention Board of Directors Meeting

6 p.m. – 9 p.m.PHCC Officer Installation and Closing Reception— Sponsored by Federated Insurance

Saturday, Oct. 228 a.m. – 9 a.m. Auxiliary Committee Information Exchange

9 a.m. – 10 a.m. Auxiliary Post-Convention Executive Officers Meeting

Schedule at a Glance (Continued)


Tuesday, Oct. 188 a.m. – 5 p.m. PHCC Board of Directors Meeting (PHCC members are invited to attend)

2:45 p.m. – 4:30 p.m. Behind-the-Scenes Convention Center Tour (Pre-registration required)

6:45 p.m. – 8:15 p.m. After-Hours Private Tour of the Alamo (Pre-registration and extra fee required)

Wednesday, Oct. 19 8 a.m. – Noon PHCC Educational Foundation Board of Directors Meeting

8 a.m. – NoonPHCC Leadership Institute — Sponsored by ServiceTitan (Pre-registration required)

8 a.m. – 5 p.m.QSC Business Excellence Day — Sponsored by Jenkins Power Diesel, ServiceTitan and simPRO

9 a.m. – 11 a.m. HVAC Apprentice Contest Seminar and Orientation (Off-site)

10 a.m. – Noon PHCC Auxiliary Board of Directors Meeting and Leadership Reception

11:30 a.m. – 4:30 p.m. HVAC Apprentice Contest – Events 1-3 (Off-site)

Noon – 1 p.m. PHCC Volunteer Leadership Lunch — Sponsored by Federated Insurance (Pre-registration required)

1:15 p.m. – 4:30 p.m. PHCC Education Sessions

1:15 p.m. – 5 p.m.PHCC of Texas Plumbing CEU Course (For contractors who have licenses in Texas; separate fee and registration.)

1:30 p.m. – 4:30 p.m. PHCC Auxiliary Trolley Tour of San Antonio (Pre-registration required)

2 p.m. – 5 p.m. Plumbing Contestant Seminar, Orientation and Training

2 p.m. – 5 p.m. PHCC Past National Officers’ Meeting

3 p.m. – 4:30 p.m. Association Executives Council (AEC) Board Meeting

4:45 p.m. – 5:30 p.m. First Timers’ Get-Together — Sponsored by Moen

5:30 p.m. – 7 p.m.Opening Reception: — Sponsored by Bradford White and InSinkErator

7 p.m. – 9 p.m.Plumbing and HVAC Apprentice Contestant Dinner— Sponsored by A.O. Smith and Copper Development Association

7:15 p.m. – 10:15 p.m. PHCC PAC Event (Pre-registration and extra fee required)

Check phccweb.org/connect for schedule updates.

Schedule at a Glance


ProgramDetails

TUESDAY, OCT. 188 a.m. – 5 p.m.

PHCC Board of Directors MeetingPHCC members are invited to attend.

2:45 p.m. – 4:30 p.m.

Behind-the-Scenes Convention Center TourGet exclusive access to this behind-the-scenes tour of the latest pump, mechanical and control systems of San Antonio’s Henry B. Gonzalez Convention Center, which just unveiled a $325 million expansion! Pre-registration required; maximum of 50 registrants.

6:45 p.m. – 8:15 p.m.

After-Hours Private Tour of the AlamoRetrace the footsteps of the past in the solitude of the Alamo after the crowds have gone home. This private tour gives you an exclusive evening at the historic mission, including a personalized tour of the Alamo church — the Shrine of Texas Liberty — and the Long Barrack Museum, the oldest building in San Antonio. Cost is $35; pre-registration required; maximum of 70 registrants.

WEDNESDAY, OCT. 198 a.m. – Noon

PHCC Leadership Institute: Are You a Transformational Leader? John Spence

Join your fellow chapter leaders and discover how to be a more effective and successful leader in the association, in your own business and in any other leadership role you take on. In this session led by business management expert John Spence, you will also learn effective sales strategies to encourage other contractors to join PHCC and when selling to the customers in your business. Pre-registration required. Who should attend: Chapter officers, volunteer leaders and state and local executive directors.

8 a.m. - 5 p.m.

QSC Business Excellence Day Don’t miss the chance to experience this one-day track aimed at owners and senior managers of p-h-c service and repair companies. This event connects you with the best knowledge and perspectives you need to build and lead a business that will consistently achieve results.

See pages 12-13 for more details!

11:30 a.m. – 4:30 p.m.

PHCC Educational Foundation

HVAC Apprentice Contest – Events 1-3Watch the next generation of HVAC technicians demonstrate their knowledge and skills in brazing and refrigerant recovery. Off-site at St. Philip’s College; visit Registration Desk for driving details. Headline sponsors: Milwaukee Tool and Uponor

Noon – 1 p.m.

PHCC Volunteer Leadership Lunch

Gather with fellow PHCC volunteer leaders to share ideas and recognize excellence among your peers during a special luncheon and awards program. Pre-registration required.

WEDNESDAY, OCT. 19

Education Sessions

1:15 p.m. – 2:45 p.m.

Millennials in Construction: Engaging a New WorkforceJim Schug, FMI

Findings from FMI’s recent industry report “Millennials in Construction – Learning to Engage a New Workforce” will help you understand how to attract, retain and develop young workers. In this session, we’ll explore the common myths about this demographic group in the construction industry and learn how to build programs to engage this generation and maximize their performance.

The Lifecycle of Robotic Layout: Getting Data from the Office to the Field and BackAric Stott, Trimble MEP Division

This session will cover the lifecycle of some simple decisions that will impact your ROI on each project. We will explore how to use project CAD drawings to create points for layout in the field in 2D or 3D. You’ll see how to get the pre-fab built in the office to fit perfectly in the field using robotic layout. You’ll discover how to use a robotic total station to layout and as-built your company’s work and how to get field data back to the office. Join us for an open discussion on workflow using a robotic total station.

1:15 p.m. – 5 p.m.

PHCC of Texas Plumbing CEU CoursePlumbing contractors who have licenses in Texas (for registrations and licenses expiring Sept. 30, 2016 – Aug. 31, 2017) can fulfill their Texas State Board of Plumbing Examiners six-hour continuing education requirement for 2016-2017.

Course topics include:

• TSBPE Law and Rules • Scope & Administration • Backflow Prevention • New Products Cost is $49 (regularly $75). Pre-registration required; to register, call PHCC of Texas at 800-992-7422.

3 p.m. – 4:30 p.m.

The Ultimate F Word: FITBrad Hunt, WHY Group

Don’t worry … we’re not talking about weight loss, heart rates or cholesterol here. This session is all about making sure ongoing work in your business “fits” the people, because when “fit” isn’t managed, everything in your organization gets harder. Join us for this engaging and practical approach on work and roles, plus warning signs on employees who might be headed for trouble, and steps to take when problems do occur. This session will get your business pumping!

Fresh Air Treatment and FiltrationJamie Kitchen, Danfoss

This session will focus on the needs for fresh air and how this is resulting in a steady increase in outdoor air being introduced into conditioned spaces. Get expert insights on treatment based on indoor and outdoor conditions. Find out why humidity control is a big focus and how it can be energy intensive – unless done correctly – plus investigate how filters are rated, look at various filtration methods, and learn which type of air contaminates are most important to maintain occupant health and system efficiency.

4:45 p.m. – 5:30 p.m.

First Timers’ Get-Together If this is your first CONNECT, join us at this informal networking event. You’ll make valuable contacts and learn tips on how to make the most of the CONNECT experience.

5:30 p.m. – 7 p.m.

CONNECT 2016 Opening Reception

Reconnect with old friends, make new friends, and enjoy a festival celebrating the history and culture of San Antonio.


WEDNESDAY, OCT. 19 (Continued)

7:15 p.m. - 10:15 p.m.

PHCC PAC Event Join us for a real Texas-style night – great Texas BBQ, great company, great Texas atmosphere at the Buckhorn Saloon and Museum. Just a half-block (10-minute walk) from the hotel, this San Antonio icon is more than 131 years old. You are encouraged to come dressed in your western attire – or favorite blue jeans. Tickets are $150 per person and are all inclusive, including food, drink, and access to the museum.

Pre-registration required.

THURSDAY, OCT. 207 a.m. – 4 p.m.

Plumbing Apprentice Contest

Watch the next generation of plumbing technicians demonstrate their knowledge and skills during this exciting contest. Headline sponsors: A.O. Smith, Channellock, Copper Development Association, Delta Faucet Co., IPS Corporation, Milwaukee Tool, Reliance Worldwide Corp., Viega, LLC, and Zoeller Pump Company.

7 a.m. – 5 p.m.

HVAC Apprentice Contest – Events 4-6

In the final day of this exciting contest, watch future HVAC contractors demonstrate their knowledge and skills in calculations, electrical troubleshooting, and basic electrical skills and wiring. Headline sponsors: Milwaukee Tool and Uponor.

7 a.m. – 7:45 a.m.

Opening Breakfast

Join Bradford White for a deluxe continental breakfast prior to the keynote speaker.

7:45 a.m. – 9 a.m.

Keynote Presentation: “Your Future is Wide Open”Presented by John Spence

The sky is the limit! Open your mind to the endless possibilities you’ll need to succeed in the new frontier for business that is ahead. In this fast-paced, energetic session, well-known thought leader John Spence will share the types

of innovative business ideas, strategies and solutions your company can use to compete now — and with an eye on a future that is full of possibilities to transform your business. Explore how to strategically differentiate yourself from the competition, understand your customers via “Moments of Truth,” generate more word-of-mouth referrals, and assess how robotics, the Internet of Things and other technologies will impact your business. Come learn how to turn essential, forward-thinking business strategies into action!

9 a.m. – 1 p.m.

Product & Technology Showcase and Lunch

There’s a reason why CONNECT attendees consider this four-hour event the best opportunity all year for networking and learning … because it isn’t just another industry trade show; it’s an intimate setting where contractors, manufacturers, and other vendors gather to learn and exchange ideas about products, technologies, and advancements in the p-h-c industry.

1:15 p.m. – 4:45 p.m.

PHCC of Texas Plumbing CEU CoursePlumbing contractors who have licenses in Texas (for registrations and licenses expiring Sept. 30, 2016 – Aug. 31, 2017) can fulfill their Texas State Board of Plumbing Examiners six-hour continuing education requirement for 2016-2017.

Cost is $49 (regularly $75). Pre-registration required; to register, call PHCC of Texas at 800-992-7422.Course topics include:

• TSBPE Law and Rules • Scope & Administration • Backflow Prevention • New Products

2:30 p.m. – 3:30 p.m.

Seal the Deal: Profitable Consumer FinancingJohn Cerqueira, Green Sky Credit

For p-h-c contractors, financing options can be the difference between gaining a sale and losing it. With deep roots in the HVAC industry, John Cerqueira will show you how to put the power of financing to work for your business. Roll up your sleeves, because he’ll also coach you on how to sell financing, plus how to train techs and others in your company … even those who may, at first, be resistant.

When Disaster Strikes: One Contractor’s StoryMalcolm Sweet, Integrated Facility Services

What will 22 inches of flood water, a direct hit from a tornado, or an earthquake do to your business? How about a total loss fire? Each of these natural disasters presents a need for planning to minimize the impact and allow for an orderly restart of your business. Listen and learn from one contractor’s first-hand experience: how his company weathered a flood and came back … and what it’s doing to plan for future disasters.

Saving Energy with ECM/PM Circulators – The How To’s and the Impact These Circulators Have on the SystemPhuc Huynh, Bell & Gossett

Conserving energy is a topic often talked about in our industry, but people don’t understand how and what tools to use to save energy in hydronic systems. This is where ECM technology comes into play. These days there are multiple options for circulators with ECM technology, and these ECM circulators are available for both residential and commercial applications. This presentation will help you better understand how ECM circulators are different, and how ECM technology can help save additional energy through use of different control modes in today’s hydronic systems.

THURSDAY, OCT. 20

Education Sessions— Sponsored by

1:15 p.m. – 2:15 p.m.

What Women Want … in Their Service ContractorSusan Roberts-Frew, Sunshine Plumbing, Heating & Air

It’s true … 85 percent of home services buying decisions are made by women, so it pays to understand their buying patterns! Come discover how to convince these important decision makers that your company should be the household’s preferred service provider.

You’re going to leave; it’s just a matter of when! The Do’s and Don’ts of Succession Planning Contractor Panel Facilitated by Nate Oland, Federated Insurance

Succession planning isn’t a destination; it’s a process, and it can’t be done under pressure or in a rush. For generations, successful contractors have been looking for answers to tough questions on risk management issues dealing with creating, building and preserving family business wealth. You’ll get them from this panel of three contractors who have been there and are ready to share business-saving lessons learned!

2015 International Energy Conservation Code: Critical Provisions Impacting HVAC/Plumbing ContractorsJason Toves, International Code Council (ICC)

Explore the general landscape of energy code adoptions in various states, including the technical aspects of select provisions that impact p-h-c contractors. The session will predominantly focus on IECC provisions for commercial buildings, addressing ASHRAE 90.1 where necessary. Plus, we’ll review significant changes from previous editions of the code.


THURSDAY, OCT. 20 (Continued)

3:45 p.m. – 4:45 p.m.

7 Business Hacks for Female EntrepreneursRebecca Gold, QSC Business Coach

Entrepreneurship isn’t a walk in the park for anyone and it can be even more challenging for women in the trades. Even with all of the advancements that women have made in the business world, there is still a long way to go before the playing field is level between male and female business owners. This session will examine seven top challenges women entrepreneurs face. It will focus on real-world, experience-tested ways to overcome them in order for women-owned businesses to grow and thrive.

How to Crush Revenue Goals with Data-Driven MarketingJo Phillips, ServiceTitan

Every business has goals they would like to meet, especially when it comes to revenue. However, some companies face challenges to meet them because they struggle with marketing to the right clients. Learn what data you need to be looking at, how to analyze that data, and how to create data-driven marketing campaigns that will not only help you meet your goals, but blow past them.

ABC’s of Today’s Backflow and Cross Connection Programs from Inlet to OutletRobert Purzycki, BAVCO

Backflow and Cross Connection has become a complex issue of rules and regulations as it applies to today’s commercial and industrial usage applications. It encompasses everything from HVAC and chilled water systems to process water and large boiler systems. Come and learn the proper methods and potential issues you may come across in your new and retrofit commercial projects.

4:30 p.m. – 6 p.m.

QSC Networking ReceptionWhether you’re already a QSC member or interested in learning more about QSC, this is an event you don’t want to miss. Join us for food, fun, and live entertainment, Texas style.

5 p.m. – 7 p.m.

Union-Affiliated Contractors (UAC) ReceptionThis event is a must-attend for anyone interested in the success of the signatory sector of the industry. UAC guests can expect to build relationships with some of their industry’s key leaders. Pre-registration and extra fee required.

FRIDAY, OCT. 217 a.m. – 8:30 a.m.

Workforce Development ExchangeShare ideas with your peers on effective ways to attract and retain professionals for the trades. Come in for coffee and pastries, and come out with proven ideas and solutions you can put to work in your company and community.

8:45 a.m. – 9:45 a.m.

PHCC Annual Business Meeting and VotingThis is your opportunity to exercise your vote and participate in the direction of the association.

10 a.m. – 11 a.m.

Keynote Presentation: “Politics NOW”Presented by Stu Rothenberg

Funny, witty, and known as one of Washington’s most intuitive political handicappers, Stu Rothenberg will offer his razor-sharp insights into political trends and the upcoming elections, focusing on the rising heat of today’s

political climate. Using poll numbers, economic indicators and historical data, this well-known commentator will assess the current political and legislative environments in a balanced, non-partisan way. You’ll hear timely analysis on the implications of states’ electoral leanings and what it all means for upcoming presidential, congressional and gubernatorial elections.

11:15 a.m. – 12:45 p.m.

PHCC 2016 Awards Luncheon

Hosted by the PHCC Auxiliary

The PHCC Auxiliary and InSinkErator bring you the 2016 Awards Luncheon celebrating the best of PHCC. Join PHCC–National Association, the PHCC Educational Foundation, the PHCC–National Auxiliary and the Association Executives Council in recognizing outstanding achievement of the association’s best for 2016.

1 p.m. – 2:45 p.m.

Behind-the-Scenes Convention Center TourGet exclusive access to this behind-the-scenes tour of the latest pump, mechanical, and control systems of San Antonio’s Henry B. Gonzalez Convention Center, which just unveiled a $325 million expansion! Pre-registration required. Maximum of 50 registrants.

PLUMBING-HEATING-COOLINGCONTRACTORS ASSOCIATION

NATIONAL AUXILIARY

Education Sessions— Sponsored by

1:15 p.m. – 2:45 p.m.Recruiting and Retaining Your FutureJon Finch, Milwaukee Tool

The number one challenge facing contractors is finding and keeping a skilled workforce. During this session you’ll get a front-row seat to the best practices that evolved from Milwaukee Tool’s highly effective recruiting model. Plus, discover proven ways on how to find, recruit and retain the employees that will keep your own business growing … and thriving.

Staying Ahead of the Pack (Part 1) Kirk Alter, Purdue University and Fast Management Inc.

What got you to where you are today more than likely will not get you to where you want to go tomorrow. In this session, we will examine the current industry environment and reveal the ferocious changes that are already here and disrupting the way contractors like you are able to do business. In this deep dive session, discover what your future as a small business entrepreneur will look like.

3 p.m. – 4:30 p.m.

The Sweet Spot: A Powerful Way to Plan & Execute for Small BusinessesBrad Hunt, WHY Group

Effective strategic planning for your business boils down to a simple model: 9 boxes and the “6 x 6” map for getting things done. This is action planning at its best … but learned through lessons from the most unusual places: a race to the South Pole, a calendar broken down into 8 segments, even your freshman year of high school. You’ll go forth knowing how to create focus and drive results!

Staying Ahead of the Pack (Part 2) Kirk Alter, Purdue University and Fast Management Inc.

Learn insights about the future of our industry, finding the sweet spot on the innovation curve and how you can get your company positioned perfectly. This is information you need to remain relevant and stay ahead of the trends that will require that you do business differently. Change isn’t coming; it’s already here.

6 p.m. – 9 p.m.

PHCC Officer Installation and Closing Reception at LDR & Grotto Room, San Antonio Convention Center Inspired by a story as big and bold as Texas, this one-of-a-kind venue is unparalleled in any convention center in the country. Come celebrate the installation of our national PHCC, Auxiliary and AEC officers … right on the banks of San Antonio’s Riverwalk. It’s the perfect way to wrap up your time in River City!

CONNECT 2017 Oct. 4-6

Hilton Milwaukee City Center Hotel

Milwaukee, Wisconsin

CONNECT 2017 heads to the shores of Lake Michigan … in a city rich in

history and culture (and, yes, famous for its breweries

and MLB Brewers, too!).

SAVE THE DATE!


8 a.m. – 8:45 a.m.

Continental Breakfast with QSC SponsorsStart the morning off right by expanding your business network and meeting new and old friends. Explore the products and services on display by our QSC sponsors, and find solutions to help advance and grow your business.

8:45 a.m. – 9:15 a.m.

Welcome and Introductions

9:15 a.m. – 10:15 a.m.

Inspiring Fantastic Performance through Great LeadershipLes Hanks, Quality Service Contractors

Leadership today requires a different way of thinking; this session gives you the tools you need to be an effective leader in this new world. Come explore five leadership styles, plus dig deep into the characteristics of rock-solid leadership, what teams want, and the “Top 10 Things Great Leaders Do.” Discover what today’s successful business leaders focus on … and how you can apply their examples.

10:30 a.m. – Noon

The Power of Selling an ExperienceBrigham Dickinson, Power Selling Pros

The Internet has leveled the playing field for the service business, empowering customers to search for your company and your competition, and allowing customers to immediately share and receive feedback. As a business owner, you must equip your company to wow your customers … or you risk losing them to the lowest bidder. This thought-provoking session will help your business break through the commoditization barrier and compete in this customer-driven, information age.

Noon – 1 p.m.

Networking Luncheon

1:15 p.m. – 2:15 p.m.

Coaching for ExcellenceBeth Dobkin, Quality Service Contractors

Do you wish your company had a more integrated training culture? Do you struggle to keep employees focused on the things that will move the business forward? Want to know why your employees do their own thing? In this session we will focus on developing your coaching skills using methods designed to align company goals and core values with those things that keep your employees motivated, engaged, productive and loyal.

2:30 p.m. – 3:30 p.m.

The Habits of Fast-Growing Service and Repair BusinessesRebecca Gold, Quality Service Contractors

Does your company have what it takes to become a fast-growth business? Are you ready to tackle the challenges? Based on the research and decades of experience of QSC business coaches, this session will reveal the essential characteristics and habits of growing service and repair businesses.

3:30 p.m. – 5 p.m.

Wrap-Up Keynote: The Fundamentals of Business ExcellenceJohn Spence

Come ready to step into action, as this fast-paced session will send you off with a proven formula for business excellence – five key ideas that will help you build a strong and successful business. Taught by one of the top 100 business experts in America, this program is based on more than 20 years of work with businesses of every size. You’ll walk away with specific action steps that you can implement immediately to create significant and positive impact on your business.

QSC Business Excellence DayPowered by Quality Service Contractors, an Enhanced Service Group of PHCC

Wednesday, Oct. 19, 2016

Sponsored by

NEW this year! Focused on service and repair topics, grab this chance to experience unique programming and

services from PHCC’s Quality Service Contractors (QSC). This one-day track aimed at owners and senior managers

of p-h-c service and repair companies, QSC Business Excellence Day connects you with the best knowledge and

perspectives you need to build and lead a business that will consistently achieve results. You know where you want

to take your business; QSC Business Excellence Day will help get you there!

Other QSC EventsThursday, Oct. 204:30 p.m. – 6 p.m.

QSC Networking ReceptionWhether you’re already a QSC member or interested in learning more about QSC, this is an event you don’t want to miss. Join us for food, fun, and live entertainment, Texas style.

9 a.m. – 1 p.m.

PHCC Central in the Product & Technology ShowcaseBe sure to stop by PHCC Central in the Showcase to learn more about the benefits of QSC membership. Meet our QSC Business Coaches and learn how they can help you.

QSC Education Sponsor

Message from

QSC Chair Jeff Kuhn

As a business owner in the

busy service and repair

industry, you’re juggling more

than you can probably handle

day-to-day … plus trying to

prepare your company to be

productive and competitive

moving forward. PHCC’s

Quality Service Contractors (QSC) knows your needs

better than anyone, and we’re excited to show

you – all in one day – how we can ease your load,

enhance your productivity, and help you better serve

the needs of your clients.

That’s why we developed Business Excellence Day

at this year’s CONNECT. It’s a perfect opportunity for

you to discover how QSC’s programs and peer-to-

peer support systems can help you now … and

guide you into the new frontier. Check out our jam-

packed program … and discover how we’ll turn

your ideas into action, inspire better performance

from your employees, give you tools to wow more

customers, and so much more.

Register for CONNECT today, and be sure to attend

our special QSC Business Excellence Day. You’ll find

great company in the Lone Star State. See you there!

Special Bonus Book Offers for QSC Members!All QSC members who register for CONNECT 2016 and attend the QSC Business Excellence Day

will receive two free gifts:

Awesomely Simple: Essential Business Strategies for Turning Ideas Into ActionBy John Spence

What do the world’s most successful companies and organizations have in common … and what can you learn from their examples? Distilling the best fundamental business strategies, trusted adviser and strategist John Spence helps you take a hard look at your business and develop specific plans and action steps that will allow you to dramatically improve the success of your company.

Pattern for Excellence: Master 8 Principles to WOW More CustomersBy Brigham Dickinson

When you master the 8 principles found in the Pattern for Excellence, you will become empowered to achieve at a higher level. You will become more aware and persuasive in your communication. You will get more done in less time and be better able to work cohesively with your team to create WOW experiences for your clients.



Wednesday, Oct. 198 a.m. – Noon

PHCC Leadership Institute: Are You a Transformational Leader? John Spence

Join your fellow chapter leaders and discover how to be a more effective and successful leader in the association, in your own business and in any other leadership role you take on. In this session led by business management expert John Spence, you will also learn effective sales strategies to encourage other contractors to join PHCC and when selling to the customers in your business. Pre-registration required. Who should attend: Chapter officers, volunteer leaders and state and local executive directors.

Noon – 1 p.m.

PHCC Volunteer Leadership LunchGather with fellow PHCC volunteer leaders to share ideas and recognize excellence among your peers during a special luncheon and awards program. Pre-registration required.

3 p.m. – 4:30 p.m.

AEC Board Meeting(All chapter execs are invited)

Elections of officers for 2017 will be held at this meeting. We value your input. Bring your comments and ideas!

Thursday, Oct. 201:15 p.m. – 4:45 p.m.

AEC Education Session During informal roundtable sessions, share best practices with fellow PHCC chapter executives. Learn how implementing a NATE certification training and testing program could benefit your members and your chapter! How long do we need to keep documents? Are we really operating efficiently? Do you have an employment contract or an agreement with your association?

Friday, Oct. 211:15 p.m. – 4:30 p.m.

AEC Session Open Forum — no agenda, come and go as you please!

PHCC National Auxiliary Schedule

The PHCC Auxiliary invites you to attend CONNECT 2016! Be sure to stop by the Marketing Desk for PHCC logo items on sale … and to view and bid on the great pieces up for Silent Auction! In addition to CONNECT activities, you can choose from many other Auxiliary events, listed below. All proceeds go toward funding educational efforts and support for contractors in the p-h-c industry.

Wednesday, Oct. 19

8 a.m. – 5 p.m. PHCC Auxiliary Registration, Marketing and Auction Open

10 a.m. – Noon PHCC Auxiliary Board of Directors Meeting and Leadership Reception

1:30 p.m. – 4:30 p.m. PHCC Auxiliary Trolley Tour of San Antonio (Pre-registration required)

4:45 p.m. – 5:30 p.m. First Timers’ Get-Together — Sponsored by Moen

5:30. p.m. – 7 p.m. Opening Reception — Sponsored by Bradford White and InSinkErator

7:15 - 10:15 p.m. PAC Event

Thursday, Oct. 20

7 a.m. – 7:45 p.m. Opening Breakfast—Sponsored by Bradford White

7:45 a.m. – 9 a.m. Keynote Presentation by John Spence — Sponsored by Viega

9 a.m. – 1 p.m. Product & Technology Showcase including Lunch

1:15 p.m. – 2:45 p.m. PHCC Auxiliary Business Meeting

3 p.m. – 4 p.m. PHCC Auxiliary Life Member Tea — Sponsored by LA-CO Industries

Friday, Oct. 21

7 a.m. – 8:30 a.m. Workforce Development Exchange — Sponsored by the PHCC Auxiliary

8:45 a.m. – 9:45 a.m. PHCC Annual Business Meeting and Voting

10 a.m. Silent Auction Closes

10 a.m. – 11 a.m. Keynote Presentation by Stu Rothenberg — Sponsored by Kohler Company

11:15 a.m. – 12:45 p.m. PHCC 2016 Awards Luncheon — Hosted by PHCC Auxiliary; Sponsored by InSinkErator

1 p.m. – 4 p.m. PHCC Auxiliary Auction Items Available for Pickup

6 p.m. – 9 p.m. PHCC Officer Installation and Closing Reception at LDR & Grotto Room, San Antonio Convention Center — Sponsored by Federated Insurance

Saturday, Oct. 22

8 a.m. - 9 a.m. Auxiliary Committee Information Exchange

9 a.m. - 10 a.m. Auxiliary Post-Convention Executive Officers Meeting

Programs for State & Local Chapter ExecutivesPLUMBING-HEATING-COOLINGCONTRACTORS ASSOCIATION

NATIONAL AUXILIARY

The Association Executives Council invites all chapter executives to the following events.

Grab your Early Bird Discount before Aug. 31!

Visit www.phccweb.org/connect

14 CONNECT 2016 Save $5 off your online registration!


Hotel InformationSan Antonio Marriott Rivercenter 101 Bowie Street San Antonio,Texas

PHCC has negotiated a special rate of $189+ for CONNECT 2016 registrants.

Reserve your room today!

PHCC preferred rates will be available until Monday, Sept. 26, or until the group block is sold out, whichever comes first. Make your reservations online or call 210-223-1000 (Main Office) and reference “PHCC CONNECT 2016.”

Behind-the-Scenes Convention Center TourTuesday, Oct. 18, 2:45 p.m. – 4:30 p.m.

Friday, Oct. 21, 1 p.m. – 2:45 p.m.What better place to see the latest pump, mechanical, and control systems of a major commercial facility than in the state known for doing everything BIG? Get exclusive access on this behind-the-scenes tour of the newest equipment and controls technology at the Henry B. Gonzalez Convention Center, which just unveiled its $325 million expansion, the largest capital improvement project in San Antonio’s history. Pre-registration required. Maximum of 50 registrants per tour.

After Hours Private Tour of the AlamoTuesday, Oct. 18, 6:45 p.m. – 8:15 p.m.Retrace the footsteps of the past in the solitude of the Alamo after the crowds have gone home. This private tour gives you an exclusive evening at the historic mission, including a personalized tour of the Alamo church — the Shrine of Texas Liberty — and the Long Barrack Museum, the oldest building in San Antonio. Cost is $35, pre-registration and extra fee required. Maximum of 75 registrants.

Auxiliary Trolley Tour of San Antonio Wednesday, Oct. 19, 1:30 p.m. – 4:30 p.m.Auxiliary members, take a historic journey through San Antonio aboard a trolley with stops at the Alamo, Japanese Tea Garden and Mercado Market. Pre-registration required.

Plus, the San Antonio Marriott Rivercenter is central to tons of area attractions, so be sure to build in extra time to explore when you book your stay! Among our recommendations:

The San Antonio RiverwalkAuthentic dining spots, amazing artists, relaxing river boat tours, sizzling nightlife, and more! www.thesanantonioriverwalk.com

Riverboat CruiseWind along the San Antonio Riverwalk on this award-winning boat tour. www.riosanantonio.com

The AlamoOne of the nation’s most storied and revered landmarks is just steps away from CONNECT’s headquarters hotel. Tour the Alamo and learn about the importance the site played in the Texas War of Independence. www.thealamo.org

San Antonio ZooFeed a giraffe! It’s just the newest thing to the do at this 35-acre zoo that’s home to more than 3,500 animals. www.sazoo-aq.org

Six Flags Fiesta TexasFrom pulse-pounding roller coasters to gentler options for tots, Six Flags Fiesta has so many choices, you won’t know where to begin! Open Friday-Sunday in Oct.. www.sixflags.com

Want more?San Antonio also offers Segway Tours, Wine Tours, Ghost Tours, Foodie Tours, and more. The San Antonio Marriott Rivercenter can help you plan your stay. visitsanantonio.com

The San Antonio Marriott RivercenterLocated just steps away from the world famous Riverwalk, the San Antonio Marriott Rivercenter charmingly captures the flair and style of this romantic city, offering sweeping balcony views of the fabulous Riverwalk district and easy access to the historical, cultural and vibrant culinary scene along the banks of one of the most visited places in all of Texas. Right outside the Marriott’s doors, you can wind through authentic dining spots, sizzling nightlife, relaxing river boat tours and more.

Inside, this iconic 38-story hotel is designed for relaxing and connecting Texas style, with chili-red walls, dark-wood trim, wrought-iron accents, several dining options (including a casual lounge and a Starbucks® on site!), a state-of-the art fitness center, and an indoor/outdoor pool.

Something for everyone in San Antonio!Travel alone or bring the family! The San Antonio Marriott Rivercenter is within easy walking distance to The Alamo – one of the nation’s most storied and revered landmarks – as well as near many other area attractions, including Sea World, Six Flags Fiesta Texas and the San Antonio Zoo.

CONNECT 2016 Headquarters Hotel Experience Texas

PHCC is pleased to offer these bonus events (perfectly suited for CONNECT attendees!).

18 CONNECT 2016 Save $5 off your online registration!

CONNECT 2016 REGISTRATION FORM & INFORMATION*

Registrant 1 Title

Company Badge Nickname

Address

City State Zip

Phone Fax

Email

(For confi rmation)

Special Promo Code

Registrant 2

Title

Badge Nickname

Email

Registrant 3

Title

Badge Nickname

Email

REGISTRATION FEES QTY Through Aug. 31

Effective Sept. 1 TOTAL

Full Member Registrant $500 $600 =

Second Registrant from same company $450 $550 =

Third, Fourth, etc. from same company $400 $500 =

Non–Member Contractor Registrant $600 $700 =

PHCC Association Manager $400 $500 =

PHCC Auxiliary Member (non-contractors) $300 $400 =Guest/Spouse (non-contractors) $300 $400 =Wednesday QuickPass Contractor Registrant (includes access to Wednesday-only events) $255 $355 =

Thursday QuickPass Contractor Registrant (includes access to Thursday-only events) $255 $355 =

Friday QuickPass Contractor Registrant (includes access to Friday-only events) $255 $355 =

After-Hours Alamo Tour (Tues.) 75-person max. $35 $35

PHCC “PAC” Event (Wed. – single) $150 $150 =PHCC “PAC” Event (Wed. – couple) $300 $300 =

Auxiliary Trolley Tour (Wed.) Included in Registration

Included in Registration

UAC Reception (Thurs.) $125 $125 =

Chapter Leadership Program (Wed.) Included in Registration


=

Chapter Leadership Lunch (Wed.)* *Ticketed Event Included in Registration


QSC Business Excellence Day (Wed.) Included in Registration


San Antonio Convention Center Tour (75-person max. per tour)

____ Tues. 2:45 – 4:30pm OR ___ Fri. 1:00 – 2:45pmIncluded in Registration


=

TOTAL =

PAYMENT INFORMATION Check (Make payable to PHCC)Mail check to: PHCC • P.O. Box 601804 • Charlotte, NC 28260-1804

Charge my VISA MC AMEX

Card Number Exp. Date CVV Code

Name on Card Signature

Billing Address

City State ZIP

Check all that apply: Air Conditioning Heating Plumbing Radiant Heat Solar Heat Sewer & Drain Cleaning Residential Service & Repair Residential Remodel Residential New Construction Commercial Service & Repair/Remodel Commercial Remodel Commercial New Construction Institutional Industrial

I am a fi rst-time attendee I have accessibility or dietary restrictions. (Please attach a written description of your needs.)

By registering for CONNECT 2016, I understand that I may be contacted by Product & Technology Showcase exhibitors and that photos taken of me during the event may be used in PHCC promotional materials.

Call: (800) 533-7694 • Fax: 703-237-7442 • Register online: phccweb.org/connect • Email: [email protected]

HOTEL INFORMATION: San Antonio Marriott Rivercenter—PHCC rate $189+To reserve a room, call 210-223-1000 and reference “PHCC CONNECT 2016.”

* PHCC Eligibility Policy: CONNECT 2016 and the Product & Technology Showcase are open to all p-h-c contractors, their employees and spouses. Associate Members/industry partners who are not exhibitors are ineligible to attend.

All registration cancellations must be in writing. Refunds for cancellations made after Oct. 5, 2016, will be charged a $25 processing fee.

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Product & Technology Showcase

Be sure to stop by the Product & Technology Showcase, 9 a.m. – 1 p.m. on Oct. 20, to experience the cutting-edge products, technologies and business solutions that will help your business be more successful!

This is the best opportunity of the year to talk directly with manufacturers and service providers about ways to work together to meet — and exceed — your customers’ needs.

The Showcase is open for four hours, including lunch, offering the perfect setting to develop new relationships and catch up with familiar faces. Join us there!

Preliminary List of Exhibitors(As of July 19, 2016; listed alphabetically)

Booth # Company

221 AB & I Foundry

223 ADEY Professional Heating Solutions

410 A.O. Smith

408 A.O. Smith University

304 Barnett

318 Bemis Manufacturing

215/217 Bradford White

300 Customer Lobby

415/417 Delta Faucet

319 Fastest, Inc.

309/311 Federated Insurance

411 Ferguson

305 Flair-It

500 Greenlee Textron

302 Hammond Valve

314/316 InSinkErator

205 Jenkins Diesel Power, Inc.

315/317 Kohler

201 McCormick Systems, Inc.

209/211 Milwaukee Tool

303 Moen

310 NIBCO Inc.

402 Noritz America

515 Oatey Co.

403 Picote Solutions

307 Quote Soft

409 Rectorseal

203 RWC

418 RIDGID

405 Rothenberger USA

404/406 ServiceTitan

324 Sioux Chief

400 simPRO

513 Team Management Systems, Inc.

401 TomTom Telematics

301 Trimble

308 Tyler Pipe

225 Uponor

414/416 Viega

510 Ward MFG

207 WinSupply Inc.

219 Zoeller

Booth # Company

Check phccweb.org/connect for the latest list of exhibitors.

For more information about exhibiting at CONNECT 2016 contact:

Robin Maher800-533-7694

[email protected]

180 S. W

ashington Street, S

uite 100 Falls C

hurch, VA 22046

phccw

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1-800-533-7694

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