forget the workplace… for now...create solutions introduce ‘quiet’ zones (no phones or...

Forget the Workplace… for now

It’s time to focus

your workplace

productivity

strategy where it

matters most

© JLL 2015 | All Rights Reserved

• Workplace Strategy

• Change Management

• Occupancy Planning

• Space Data Management

• Experience Services

PEOPLE

WORK

PLACE

TECH

CHANGE

MANAGE

WORKPLACE STRATEGY

JLL Workplace Strategy

1


of corporate real estate executives face high expectations from their organization specifically around the improvement of workplace productivity

JLL Global Corporate Real Estate Survey 2013

73%

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Business Drivers

PRODUCTIVITY Transforming Work | Optimizing Place | Enhancing Experience

Shareholder

value

Business

agility

Access to

best talent

Changing

nature of

work

3


Five workplace models

Cellular Space

Open Plan

Open Plan + Support

Hybrid Mobility

Full Mobility

• Fully assigned offices and/ or high partition workstations

• Fully assigned open plan workstations

• Fully assigned open plan workstations and support space

• Mix of unassigned and assigned workstations and support space

• Fully unassigned workstations and support space

Increasing Choice, Efficiency, Flexibility and Cultural Integration

Most organizations sit here

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But what does it really mean?

Productivity initiatives are often centered around cost – however,

a sole focus on cost could hinder support of actual business needs

$

$

$

$

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© JLL 2015 | All Rights Reserved 6

People enhancing human factors,

culture and community

Space aligning supply with

demand (quantity and type)

Process supporting the work

process (comfort,

technology)

Information enabling the flow of

information

Four ways ‘real estate’ can influence productivity

Often the only area of focus for CRES


Innovation? There is no single

solution for defining

value across sectors,

organizations or

geographies

Speed of

decision?

Talent

retention?

You need to define what creates value

for your business

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In today’s workplace,

every step in the

development of products

and services requires

both collaborative… and

concentrated (solo) work

CO-CREATE

BRAINSTORM

IMPLEMENT

TEST

DESIGN

THINK

ANALYZE

PROPOSE

CONTEMPLATE

IMAGINE

CONCENTRATION

COLLABORATION

What type of work

drives value?

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Does your workplace support the right balance

of high-value activities?

9


of employees asked

said thinking, talking

and brainstorming

create the most value

74%

spend most of their time on

these high-value activities 24%

10


say brainstorming

creates the most value 35%

say talking creates

the most value 18%

GENERATE IDEAS

Promote use of enterprise social media

or use writable surfaces around the

office to enable small groups to

collaborate on ideas and solutions

CREATE SOLUTIONS

Introduce ‘quiet’ zones

(no phones or talking) and workplace

etiquette to help people think and

focus without distractions

say thinking

creates the

most value 21%

EXCHANGE INFORMATION

Create social gathering hubs, plan

networking events and incentivise

people to gather for coffee or lunch to

promote informal interactions

Examples of how

your workplace can

drive business value

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Directly linking the workplace to

business performance will deliver

results that far exceed cost

saving and provide measurable

outcomes in areas that really

matter to your business

Improved speed of

decision making

Improved

client

satisfaction

Increased

interaction between

departments

Reduction in

wasted time

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Starting the workplace productivity conversation The secret to achieving measurable improvements in your organization lies

in asking the right questions from the outset..

1. What constitutes value for our business?

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2. What does the desired experience look like for our customers?



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3. What observable behaviors are required to drive those outcomes?



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4. How can our workplace better enable this behavior?



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Engagement

• 54%

• 89%

• 4X

is key

growth in employee retention

increase in customer satisfaction

jump in revenue growth

76% of Australian workers

are disengaged.*

* Gallup Q12 Survey


Case Study: Financial Services Client

1. Understand business needs via

interviews & research

2. Develop productivity metrics & gain

feedback from staff

3. Establish baseline data

4. Implement an improvement project

5. Measure results

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Case Study: Financial Services Client

Pilot implementation of a highly flexible workplace

“Mobile people; mobile settings”

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Example: Coworking

A glimpse of the future?

Continuous learning- thinking, talking and brainstorming

Accelerated serendipity - peer learning, hosted

presentations and events

Like-minded people who encourage, motivate and inspire

High levels of buzz and energy

Multiple companies co-exist in dynamic space with diverse settings

Networking, networking, networking

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Download a free copy of the full report,

‘Forget the Workplace…for Now’

Contact JLL:

Dinesh Acharya

Director of Workplace Strategy, Australasia

[email protected]

T: +61 3 9672 6417

Want to learn more about improving

workplace productivity?

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mailto:[email protected]

mailto:[email protected]?subject=Global Workplace Breakfast

forget the workplace… for now...create solutions introduce ‘quiet’ zones (no phones or...

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