focus on quality and the academic quality improvement program
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Focus on Quality and the Academic Quality Improvement Program. At Cuyahoga Community College. Overview of Session. History AQIP CQI AQIP Processes Criteria Resources. National Perspective. NCA Accreditation Federal reporting requirements Baldrige in Education. State Perspective. - PowerPoint PPT PresentationTRANSCRIPT
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Focus on Quality and the Academic Quality
Improvement Program
At Cuyahoga Community College
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Overview of Session
History AQIP
CQI AQIP Processes Criteria
Resources
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National Perspective
NCA Accreditation Federal reporting requirements Baldrige in Education
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State Perspective
OBOR reporting requirements
Managing Improvement Program
Securing the Future
Service Expectations
OBOR Performance Reporthttp://www.regents.state.oh.us/perfrpt/2002index.html
Ohio Award for Excellence (OAE)
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College Perspective
College planning
Accountability
Budgeting
Special studies
Knowledge Management
Continuous Quality Improvement (CQI)
Ohio Award for Excellence (OAE)
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AQIP
Academic Quality Improvement Program
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Academic Quality Improvement Program (AQIP)
Higher Learning Commission accreditation alternative
Baldrige-based (Continuous Quality Improvement)
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CQI
Continuous Quality Improvement
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Concepts
Focus on process, not individuals
Collaborative decision-making
Environment that empowers employees
Trained employees serve as change agents
Measurable performance
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Cultural Changes
Anticipating student needs
Preventing rather than correcting problems
Data-based decision-making
Process re-engineering
Long and short term plans/goals
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Challenges of Quality Initiatives
Data integrity
User friendly data and information access
Coordination
Communication
Benchmarking, trend analysis
Accountability
Closing the Loop
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AQIP’s Processes
• Initial Interest Exploration and Self-Assessment
• Four-year cycle, consisting of Strategy Forum and Systems Appraisal
• Annual Update on Action Projects
• Formal Reaffirmation of Accreditation every seven years, based on pattern of participation
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SystemsAppraisal
StrategyStrategyForumForum
SystemsPortfolio
AnnualUpdate
ActionProjects
Re-affirmAccreditation
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Each AQIP Criterion asks:
• How stable, well-designed, and robust are your systems and processes?
• How consistently do you employ and deploy your systems and processes?
• How satisfying and good are the results your systems and processes achieve?
• How do you use your performance data to drive improvement?
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15Measuring Effectiveness
UnderstandingStudents’and other
Stakeholders’Needs
Building CollaborativeRelationships
Planning ContinuousImprovement
AccomplishingOther Distinctive
Objectives
Leading andCommunicating
ValuingPeople
HelpingStudents Learn
SupportingInstitutional Operations
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Overall, the AQIP Criteria ask:
Are you doing the right things — the things that are most important in order to achieve your institution’s goals?
Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?
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Alignment of College Initiatives
Tri-C Initiative
Noel-Levitz & CCSSE
FBS Baldrige (BEST)
Corporate College, Community Cultural Enrichment
Balanced Scorecard
Alliance for Teaching and Learning
AQIP Criterion
Understanding Students’ Needs
Supporting Institutional Operations
Accomplishing Distinctive Objectives and Helping Students Learn
Measuring Effectiveness
Measuring Effectiveness & Helping Students Learn
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What is a Balanced Scorecard?
A “scorecard” is any set of key performance indicators or measures (KPI’s)
A Balanced Scorecard is a set of KPI’s that are aligned with, and prioritized by, strategic goals and objectives, as viewed from multiple perspectives
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Tri-C Perspectives
1. How effectively are our students learning?
2. How effectively are we serving our customers?
3. How effectively are we managing our resources?
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Advantages of Balanced Scorecard
Alignment of Initiatives College Goals Noel-Levitz, CCSSE OBOR Performance Reporting National Benchmarking Initiatives
Setting Targets Tracking Progress
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Alliance for Teaching and Learning
Outcomes Assessment
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Components of Assessment
Program Review Student Outcomes Assessment
General Education By Program or Discipline Group
Classroom Assessment (Enhancing the Teaching/Learning Process)
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Aligning Initiatives
Alliance for Teaching and Learning
Academic Support Tools—WIDS, CurricUNET
CADRE
Supports Student
Learning
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Program Review
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Process—Year 1
Career programs Program productivity
Program need
Student Characteristics
Student Outcomes
Program Quality
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Process—Year 2
Arts and Sciences Program productivity
Student Characteristics
Student Outcomes
Program Quality
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Results
Action plans for improvement Marketing/Recruitment
Persistence/Retention
Building Career Ladders
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Core Competency and Outcomes Assessment
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Core Competencies & Skills
General Education Requirements Communication Mathematics Arts/Humanities/Social & Behavioral Sci.
Cultural diversity, Interdependence and Global awareness
Computer and Information Literacy Critical thinking Consumer Awareness
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Student Outcomes Definition (Nichols)
Student outcomes are what academic departments expect students to know (cognitive), do (behavioral), or feel (attitudinal) when they have completed a program or degree
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A Guiding Principle
The basic purpose for student outcomes assessment is providing feedback for enhancing the teaching-learning process (educational program improvement) and improving institutional effectiveness.
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Work of Alliance for Teaching and Learning
Building upon work of prior Student Outcomes Assessment Committees
Evaluating results of 21st Century Learning Outcomes initiative
Supporting program review
Developing Program Level Assessment Model (Stiehl Model)
Encouraging Classroom Assessment
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Summary
AQIP is not an event or series of activities It is a way of doing our business to make
us better in all arenas of the organization: Classroom (both teaching and learning) Administration Internal and external relationships
It is a way of keeping ourselves accountable to ourselves and to others
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Resources
Institutional Planning and Evaluation folder on K:drive Data and Special Studies Reports Guidelines
www.quality.nist.gov/ www.aqip.org
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Challenge
What is your role
in the journey?