1 focus on quality and the academic quality improvement program at cuyahoga community college
TRANSCRIPT
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Focus on Quality and the Academic Quality
Improvement Program
At Cuyahoga Community College
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Overview of Session
History AQIP
CQI AQIP Processes Criteria
Resources
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National Perspective
NCA Accreditation Federal reporting requirements Baldrige in Education
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State Perspective
OBOR reporting requirements
Managing Improvement Program
Securing the Future
Service Expectations
OBOR Performance Reporthttp://www.regents.state.oh.us/perfrpt/2002index.html
Ohio Award for Excellence (OAE)
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College Perspective
College planning
Accountability
Budgeting
Special studies
Knowledge Management
Continuous Quality Improvement (CQI)
Ohio Award for Excellence (OAE)
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AQIP
Academic Quality Improvement Program
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Academic Quality Improvement Program (AQIP)
Higher Learning Commission accreditation alternative
Baldrige-based (Continuous Quality Improvement)
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CQI
Continuous Quality Improvement
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Concepts
Focus on process, not individuals
Collaborative decision-making
Environment that empowers employees
Trained employees serve as change agents
Measurable performance
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Cultural Changes
Anticipating student needs
Preventing rather than correcting problems
Data-based decision-making
Process re-engineering
Long and short term plans/goals
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Challenges of Quality Initiatives
Data integrity
User friendly data and information access
Coordination
Communication
Benchmarking, trend analysis
Accountability
Closing the Loop
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AQIP’s Processes
• Initial Interest Exploration and Self-Assessment
• Four-year cycle, consisting of Strategy Forum and Systems Appraisal
• Annual Update on Action Projects
• Formal Reaffirmation of Accreditation every seven years, based on pattern of participation
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SystemsAppraisal
StrategyStrategyForumForum
SystemsPortfolio
AnnualUpdate
ActionProjects
Re-affirmAccreditation
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Each AQIP Criterion asks:
• How stable, well-designed, and robust are your systems and processes?
• How consistently do you employ and deploy your systems and processes?
• How satisfying and good are the results your systems and processes achieve?
• How do you use your performance data to drive improvement?
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Measuring Effectiveness
UnderstandingStudents’and other
Stakeholders’Needs
Building CollaborativeRelationships
Planning ContinuousImprovement
AccomplishingOther Distinctive
Objectives
Leading andCommunicating
ValuingPeople
HelpingStudents Learn
SupportingInstitutional Operations
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Overall, the AQIP Criteria ask:
Are you doing the right things — the things that are most important in order to achieve your institution’s goals?
Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?
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Criterion: Understanding Students’ and other Stakeholders’ Needs
Noel-Levitz Student Satisfaction Inventory
Community Assessment Employer Needs Advisory Committees
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Criterion: Leading and Communicating
College Goals Succession Planning Leadership Development Decision-making Communication
Internally Externally
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Criterion: Valuing People
Hiring Processes Training and development Performance Management Health and Well-being Recognition and rewards
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Criterion: Building Collaborative Relationships Internally
Across campuses Campuses and District Faculty and administration Full-time and Part-time faculty
Externally K-12 Universities Businesses Vendors Economic and social development
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Criterion: Planning for Continuous Improvement
Resource allocation Alignment of initiatives Action plans Mission/Vision
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Criterion: Supporting Institutional Operations
Finance and Business Services Administrative offices/functions Student services
Admissions and records Financial aid Bookstores Food service
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Criterion: Accomplishing Other Distinctive Objectives
Corporate College WEDD Cultural arts
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Criterion: Measuring Effectiveness
Within each criterion Balanced Scorecard
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What is a Balanced Scorecard?
A “scorecard” is any set of key performance indicators or measures (KPI’s)
A Balanced Scorecard is a set of KPI’s that are aligned with, and prioritized by, strategic goals and objectives, as viewed from multiple perspectives
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Tri-C Perspectives
1. How effectively are our students learning?
2. How effectively are we serving our customers?
3. How effectively are we managing our resources?
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Advantages of Balanced Scorecard
Alignment of Initiatives College Goals Noel-Levitz, CCSSE OBOR Performance Reporting National Benchmarking Initiatives
Setting Targets Tracking Progress
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Criterion: Helping Students Learn
Student outcomes assessment Community College Survey of Student
Engagement Curriculum development Remedial/developmental education Counseling Tutoring
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Alliance for Teaching and Learning
Student Outcomes Assessment
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Student Outcomes Definition (Nichols)
Student outcomes are what academic departments expect students to know (cognitive), do (behavioral), or feel (attitudinal) when they have completed a program or degree
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A Guiding Principle
The basic purpose for student outcomes assessment is providing feedback for enhancing the teaching-learning process (educational program improvement) and improving institutional effectiveness.
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Components of Assessment
Program Review Student Outcomes Assessment
General Education By Program or Discipline Group
Classroom Assessment (Enhancing the Teaching/Learning Process)
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Aligning Initiatives
Alliance for Teaching and Learning
Academic Support Tools—WIDS, CurricUNET
CADRE
Supports Student
Learning
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Program Review
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Process—Year 1
Career programs Program productivity
Program need
Student Characteristics
Student Outcomes
Program Quality
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Process—Year 2
Arts and Sciences Program productivity
Student Characteristics
Student Outcomes
Program Quality
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Results
Action plans for improvement Marketing/Recruitment
Persistence/Retention
Building Career Ladders
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Summary
AQIP is not an event or series of activities It is a way of doing our business to make us
better in all arenas of the organization: Classroom (both teaching and learning) Administration Internal and external relationships
It is a way of keeping ourselves accountable to ourselves and to others
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Resources
Institutional Planning and Evaluation folder on K:drive Data and Special Studies Reports Guidelines
www.quality.nist.gov/ www.aqip.org
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Challenge
What is your role
in the journey?