fmsystems brochure 2009

8/7/2019 FMSystems Brochure 2009

http://slidepdf.com/reader/full/fmsystems-brochure-2009 1/7

CONNECTING PEOPLE, PLACE AND PROCESS

F M : S y S t e M S

C o n n e C t i n g

P e o P l e ,

P l a C e a n d P

r o C e s s

w w w . F M S y S t e M S . c

o M



F M : S y S t e M S

C o n n e C t i n g

P e o P l e ,

P l a C e a n d P

r o C e s s

2

F a c

i l i t i e S M a n a g e M e n t : w h y c h a n g e i S g o o d

FM:Sstems ives b one e:o, te stome, ome st.

Tat simpe e gies o fexibe sotwae esign.It es o “no-wa-o-an-o-it-tat-ast” impementation.

It inspies o ongoing stome sppot.

We wok a to know o bsiness anean o tst. Toa, an eve a.

Want to unlock cost savings?The key is in your acilities.

The game has changed. Archaic tools like departmental systemsor Excel spreadsheets can’t support the growing responsibilities

o real estate and acilities proessionals. They need real-time

visibility into their portolio. They need to automate tactical

work to play a more strategic and valuable role.

So what’s the value? Real estate and acilities represent the largest

expenses and assets or your company. Manage them thoughtully

and strategically and you will make a signiicant impact on both

the bottom line and productivity o your organization. Shave just

ive percent o your occupancy costs on a one million square

oot portolio, and that equates to millions in recurring savings –

savings your enterprise can’t aord to ignore.

a yr R es Prf yr orz’s ns

Portolio savings are one key reason companies adopt a technology

solution. Optimizing available space helps you align your portolio

with the needs o your business. And, when unnecessary construc-

tion and lease costs can be avoided, millions can be saved.

Srm yr Fs R es Prsss

Operational savings are just as signiicant. Technology can help

you streamline your department’s processes, improve internal

communications and eliminate costly project errors and delays.

When your internal customers are happy and routine tasks are

automated, the strategic work o acilities management can begin.

Improv your faciiis ad ra sa maagm ad improv your boom i.

FM:inteRact cuStoMeR

ReSultS include:

Opan ostsee b 15 peent

Anna move spenee b 83 peent

Entepise potivitsavings o $1.5 miion

Intena stomesatisation ate o97 peent

FM:SySTEMS By ThE NuMBErS

99 percent customer retention rate

93 percent customer satisfaction rate

14 of the Fortune 100 are customers

24 years in business

FM:Sysms provids sofwar, srvics ad suppor ha hp you rduc coss, improv cusomr srvic, ad

icras produciviy rpris-wid. By cocig a h rva sysms i your orgaizaio, workpac

profssioas ca asiy accss ra-im, accura iformaio ad coabora o br suppor h busiss.



WORKPLACE INFORMATION

FM:Interact Users

CAD User

Other GroupsManagement

SPACE & OCCUPANCY

REAL ESTATE & LEASING

MAINTENANCE & OPERATIONS

FACILITIES & CONSTRUCTION PROJECTS

HR

Finance

IT

Others

F M : S y S t e M S

C o n n e C t i n g

P e o P l e ,

P l a C e a n d P

r o C e s s

4

i n t e g R a t e d S y S t e M S F o R e n t e R P R i S e - w i d e R e S u l t S

All that business value sounds great – but how do

you realize it? Workplace proessionals are burdened

with maintaining systems that don’t talk to each other

and contain redundant inormation.

When groups like space management, real estate,

maintenance and operations, and acilities projects

all have dierent systems, it’s diicult to share

inormation and provide consolidated inormation to

management.

Start with providing an integrated system or

everyone in acilities and real estate to use. This allows

organizations to maintain a clear, uniied view o their

portolio and their operations.

Each group has powerul tools or their work and

also can see relevant inormation rom other groups.

For example, projects might cancel that expensive

renovation i they knew real estate was planning to

exercise a break option or the lease.

Technology also enables leadership to put in place

consistent standards and processes. To break down silos

and eliminate miscommunication and delay.

Finally, with secure, Web-based access, you can share

workplace inormation enterprise-wide. A single portal

or internal customers, partners and management will

allow you to streamline processes, like move planning,

that cross multiple departments.

Connecting people, place and process“FM:Interact has helped us signifcantly

reduce our real estate ootprint by identiying

and eliminating space inefciencies. As a

result, we have realized a 15 percent savings

in occupancy costs.”

Ca, w’ p wcmp, m ppxm 6.7 m qu

w pc; 182 um 14,500 mp cc ww.

i 2005, Ca’ b c m uc mbu

c p p bu uc pxp upp c mc wc.

a mpm FM:ic M Mm

Mu, Ca cu pc cccupc, u 15 pc c

n amc. t w z b cc, c ccupc p

xc pc – m ub u pc. a, bcu m c w

m -m c w , m m c b 30 pc – u

puc c m uc up cum.

the FM:inteRactwoRkPlace ManageMent Suite

t FM:ic Wpc Mm su

fxb, Wb-b w pm p

u um pc, m pmc

mp p. e u, FM:ic

w auCad® u

z quc cc -m

c .

C u S t o M e r S p o t l

I g h tAchiv ra busiss vau by brakig dow barrirs o iformaio sharig

ModuleS include:

Spae Management

Stategi Panning

Asset Management

rea Estate PotoioManagement

Move Management

Faiit Maintenane

Pojet Management

OThEr PlATFOrMcAPABIlITIES OFFM:INTErAcT INcludE:

Congurability

AutoCAD Integration

Enterprise Connectivity

Reporting Engine

Dashboards

Ad-hoc Reporting

Notication Engine



F M : I n t e r a c t

F M : S y S t e M S

C o n n e C t i n g

P e o P l e ,

P l a C e a n d P

r o C e s s

F M :

i n t e R a c t - t h e d e t a i l S

6

FacIlIty MaIntenance

Streamline work order and preventive

maintenance processes or technicians

and vendors with automatic notications,

mobile access and detailed reports.

Improve internal customer satisaction

with Web-based service request orms and

work order status views.

Real estate PoRtFolIoManageMent

Reduce real estate costs by analyzing

property nancial data and monitoring

portolio perormance against key

perormance indicators and industry

benchmarks. Track lease inormation

and monitor key events such as

expiration and renewal dates.

asset ManageMent

Track corporate assets such as urniture,

equipment, computers, lie saety systems,

building systems and artwork.

Move ManageMent

Reduce move costs and churn rates by

automating move processes, notications

and reports. Improve communication with

partners and internal customers with Web-

based access to real-time move data.

PRoject ManageMent

Keep acility projects on schedule and

on budget by tracking key nancial and

schedule inormation. Manage multiple

contracts, vendors and project phases.

stRategIc PlannIng

Align real estate and acilities plans with

business operations by analyzing space

requirements and orecasting uture

space needs. Create multiple “what i”

scenarios and stacking plans to uncover

opportunities or portolio savings.

sPace ManageMent

Improve occupancy rates and space

utilization with detailed space inventories,

accurate occupancy data, and acilities

benchmarks. Track departmental

allocations and easily produce chargeback

reports. Link acility inormation to the

detailed spatial inormation in your

AutoCAD drawings and use a Web browser

to navigate and visualize real-time acility

data on your foor plans.

Track asset depreciation or inancialreporting and compliance.

Keep everyone up to date withmove status views and notiications.

Maintain an accurate history oequipment service and costs.

Track key project inancials and identiyprojects with budget risks.

Assoiate mtipe oments wit ease eos. View detailed occupancy data on loorplans. Develop multiple occupancy scenarioswith interactive stacking diagrams.

Easily locate assets on loorplans. Track detailed move costs by group or location. Easily locate equipment on loorplans. View project timerames and keep work on schedule. Anaze potoio osts an istoia tens.Compare utilization data with portolio perormance. Gather and orecast headcount and space requirements.



C u S t o M e r S p o t l I g

h t

F M : S y S t e M S

C o n n e C t i n g

P e o P l e ,

P l a C e a n d P

r o C e s s

8

w h y F M : i n t e R a c t ?

woRkS the way you woRk – FM:Interact was built rom the

ground up to be conigured. You can modiy the system to match

your business processes without the high cost, long timerames and

risk associated with customizing other products. Need more? You

can even conigure worklow or modules rom scratch.

MakeS liFe eaSy – Our customers consistently describe

FM:Interact as the most user-riendly solution on the market -intuitive and easy to learn or both power users and casual users.

You’ll realize a quick turn around on your investment as users

willingly adopt the system enterprise-wide.

PlayS well with otheRS – Need to pull employee data rom

your HR system? Got it. Already have a maintenance system

your operations team knows and loves? No problem. FM:Interact

can integrate with any system in your existing IT environment.

takeS the Sting out oF SoFtwaRe uPgRadeS –

The sophisticated data dictionary in FM:Interact tracks all the

conigurations you make to your system. When it’s time to upgrade,

all conigurations are carried orward to the next version - greatly

reducing the time and expense associated with sotware upgrades.

coveRS all the baSeS – Out o the box, FM:Interact provides a

comprehensive set o modules to support all the key unctions o

real estate and acilities management including space management,

real estate portolio management, strategic planning, asset

management, acility maintenance and project management.

deliveRS on tiMe – Other IWMS systems can be time-consuming

and costly to implement. FM:Systems uses RightPath, a provenprocess based on hundreds o succesul projects and decades o

experience. You’ll ind that your system gets rolled out on time and

within budget, with measurable results in six months or less.

oRganically gRown – Other products have been cobbled together

through mergers and acquisitions. All FM:Interact modules have

been solely developed by FM:Systems’ product team. For you, this

means that our solution is truly integrated, resulting in aster

implementations, less complexity and ewer problems.

Smart engineering makes strong buildings.Same or sotware.

“Using FM:Interact, Herman Miller is able

to implement more efcient and automated processes, directly resulting in enormous

savings in time and eort and increased

proftability or the group.”

Herman Miller, the leader in innovative interior

urnishings, started using FM:Systems sotware in

1996 and now manages thirty buildings on ve

campuses, totaling 3.5 million square eet.

Churn rates, vacancy rates and other key acility

related reports are now produced in minutes

using FM:Space and its companion modules.

Herman Miller has realized time savings and also

reduced move costs and downtime by automating

the move process with the Move Management

Module. Another key accomplishment is the

vast improvement in the accuracy o acilities

inormation. Most recently, Herman Miller

expanded FM:Interact to make those data-rich

reports and foor plans available company-wide,

gaining accolades within the organization.



• Identify project goals

• Identify users

• Determine scopeand schedule

• Review FM processes

• Establish standardsand procedures

• Identify data sources

• Determine technicalrequirements

• Add new fields

• Configure viewsand reports

• Enter standards

• Set up group hierarchy

• Set up Web views

• Set up data links

• Drawing verification

• Enter room tags

• Import data

• Import routines

• Testing

• Final installation

• Roll-out toall users

• Data maintenance

• Evaluate and enhance

• System administrator

• FM users

• End users

ON-GOING

ROLL-OUT

TRAINING

CAD AND DATA IMPORTS

SYSTEM CONFIGURATION

NEEDS ANALYSIS

IMPLEMENTATION TIMELINE

F M : S y S t e M S

C o n n e C t i n g

P e o P l e ,

P l a C e a n d P

r o C e s s

10

t h e

R o a d M a P F o R S u c c e S S

We understand that a quick implementation and measurable results are the keys to success with any software project. That’s why we developed the RightPath method – a proven

implementation process that will have you and your entire organization up and running on our software in three – six months. Realizing this rapid time-to-value starts with an in-depth

needs analysis to uncover the processes and systems already in place in your organization. Then we can leverage the advantages of our technology to ensure a smooth transition.

Remarkable results. Less than six months away. Remarkable success. Ongoing.

The conigurability o FM:Systems productsoers a tremendous advantage during imple-

mentation. You control how the system works,

and have the lexibility to create reports or

design your dashboards to relect the inorma-

tion most important to you.

The openness o FM:Systems products enables

easy integration into the systems already in

place in your organization, saving valuable

time during this important phase. You won’t

be locked into any one solution, and i your

business changes, so can your FM:Systems

solution - easily and quickly.

We oer extensive on-site consulting, plus

certiied venders rom our partner program

can provide additional services as needed.

Because FM:Systems products are so intuitive

and easy to learn, you’ll have the system

running and adopted enterprise-wide in

record time.

Implementing FM:Systems products is just the start of your relationship with us.

FM:Systems is dedicated to your ongoing success, and we have numerous training and

support programs to prove it:

For any issues once you are up and running, we offer a call-in help-desk during

business hours. Our technical support is recognized by customers as best-in-class

with a 93 percent satisfaction rating.

Regular classroom training sessions offer hands-on training in a low student-teacherratio environment.

FM:Systems consultants can provide on-site training at your organization

customized to your needs.

An online User’s Forum is available, connecting you to other FM:Systems customers

to network and share best practices.

FM:Systems annually holds a user conference, bringing facilities professionals from

all over the world together to learn more about maximizing the value of their

FM:Systems solutions.

Live and recorded Best Practices Webinars are offered frequently to discuss topics

relating to FM:Systems software and customer case studies.

Wih a 99% cusomr rio ra, FM:Sysms supporafr h sa is gdary.

“ The MathWorks has been pleased with the superior customer service provided

by FM:Systems,” stated Bob Donahue, space planning manager o The MathWorks.

“We have had great response rom the FM:Systems team. Their support sta is

always available and we never eel as though we are caught in a huge queue

which can be typical with other companies.”



CONNECTING PEOPLE, PLACE AND PROCESS

4 5 1 5 F a l l s o f N e u s e r o a d , S u i t e 4 2 0

r a l e i g h , N c 2 7 6 0 9

F : ( 9 1 9 ) 7 9 0 - 5 3 2

1

E : i n f o @ f m s y s t e m s . o m

T F :

( 8 0 0 ) 6 4 8 - 8 0 3 0

P : ( 9 1 9 ) 7 9 0 - 5 3 2 0

C o n t a C t F M : S y S t e M S

. f m s s m s . m

More than 500 customers know FM:Systems as one o the most solid, experienced, and proven companies in the acilities management industry. Since opening

in 1984, we’ve never orgotten that our success depends upon the success o our customers. Our products are recognized the world over or their reliability,

fexibility and user-riendliness. As established leaders in the industry, we take an active role in prominent organizations such as IFMA (International o Facilities

Management Association), and OSCRE (Open Standards Consortium or Real Estate). Because we believe in giving back to the eld o proessional acility

management, we’ve established a grant program that donates our product licenses to colleges and universities with acility management degree programs,

and FM:Systems executives oten travel as mentors and speakers to various campuses around the nation. FM:Systems serves customers around the globe

with partnerships in Australia, Canada, the Caribbean, Malaysia, Nigeria, South Korea, Thailand and the UK.

Air Canada

Allianz Lie Amegy

American Century Services

American Medical Association

ARAMARK

Army National Guard

Baker Hughes

Bank o Canada

Bank o the West

Bantrel

Bayer HealthCare

Baylor College o Medicine

Baystate Medical Center

Blue Cross Blue Shieldo Illinois

Bose Corporation

CA

Carroll Thatcher Planning Group

Ciba Specialty ChemicalsCiba Vision

CSX Transportation

Devon Energy

Department o Homeland Security

Dickstein Shapiro

DuPont

EnCana Corporation

Expedia

Finra

First American

Freddie Mac

General Dynamics

General Growth Properties

GMAC

The Hartord

Harvard Pilgrim Health Care

Herman Miller

HSBCHusky Energy, Inc.

Inter-AmericanDevelopment Bank

Indiana University

Johnson & Johnson

Koch Industries

Level 3 Communications

Lexmark

Lockheed Martin

The MathWorks

McGuire Woods

MITRE Corporation

NASD

National Aquariumin Baltimore

National Institute oStandards & Technology (NIST)

Navy Federal Credit Union

Northwestern UniversityNovartis Pharmaceuticals

The Pentagon – U.S. Air Force

Philip Morris, USA

Pioneer Hi-Bred International

Pitney Bowes

Prince William County, VA

Raytheon

RBC Dain Rauscher

Reynolds & Reynolds

Rockwell Collins

Sallie Mae

Silicon Valley Bank

Sony Ericsson

Spansion

Standard Insurance

St. Jude Medical

TargetTenet PatientFinancial Services

TIAA-CREF

TJX

TV Guide, Inc.

Unilever

University o North Texas

U.S. Census Department

U.S. Department o the Interior

U.S. Department o Education

Vanderbilt UniversityMedical Center

Wake County, NC

WakeMed

Wells Fargo

Wyeth Pharmaceuticals

Join the family of customers who have successfully implemented FM:Systems software to control their space, manage churn and streamline facilities processes.

ClIentS

©2008 FM:systeMs, inC. raleigh, north Carolina, Usa. all rights reserved. FM:systeMs is a registered tradeMark and FM:sPaCe and FM:interaCt are tradeMarks oF FM:systeMs, inC. all other tradeMarks are the ProPerty oF their resPeCtive oWners.

Printed in the United states i 0109 - r2

.fmssms.m

(800) 648-8030

fmsystems brochure 2009

Documents