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Florida Department of Management

Services and the E911 Board

Strategic Planning WorkshopSeptember 15, 2016

Corporate Headquarters

5210 Belfort Rd., Suite 320

Jacksonville, FL 32256

(904) 724-2277 office

(904) 723-3561 fax

Tallahassee Office

3800 Esplanade Way, Suite 220

Tallahassee, FL 32311

(850) 671-1000 office

(850) 656-1300 fax

Austin Office

2243 Buena Vista Lane

Round Rock, TX 78665

(850) 671-1023 office

(850) 656-1300 fax

• Review of definition of NG911

• Strategic planning workshop

• Next steps

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Agenda

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DEFINITION OF NG911

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• NG911 is an Internet Protocol (IP) based system that allows digital information (e.g., voice, photos, videos, and text messages) to flow seamlessly from the public, through the 911 network, and on to the 911 call-taker, dispatcher and first responders. Major components of NG911 include the following: – Procedures - Processes and policies for handling 911 voice, text,

images, and video from multiple devices and applications. – Databases - Data relating to the 911 caller’s whereabouts and/or data

associated with the caller. – Spatial Routing - Accurate routing and dispatch of 911 calls based

upon a caller’s longitude and latitude coordinates. – i3 Architecture - IP based 911 system functionality from call

origination through call completion. – ESInet - The IP network that is the supporting infrastructure for system

solutions.

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NENA’s Description

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Benefits of NG911

Expand PSAPs and E9-1-1 Center Capabilities

Transfer voice and data between all NG9-1-1 PSAPs nationwide

Directly activate alternate routing to control call volume

Access wide range of databases to expand data sharing and facilitate emergency response

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Benefits of NG911

Enhance Capability of Current and New Originating Devices

Non-voice messaging of various types

Text to 9-1-1

Devices (such as sensors) generating data-only messages

Photo and video transmission

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Benefits of NG911

Fully Integrate and Interoperate with Other Emergency Systems/Entities

Other PSAPs

Emergency operations centers

DHS and other emergency management entities

STRATEGIC PLANNING

WORKSHOP

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• Work in partnership with Florida counties

to promote the deployment of advanced

9-1-1 systems statewide and champion

educational opportunities to the 9-1-1

community in support of the delivery of

exceptional 9-1-1 services to the residents

and visitors of the State of Florida

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Existing E9-1-1 Board Mission Statement

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Developing Your Vision

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• Purpose of a vision statement:

– To support a shared idea of the Board’s

direction

• A successful vision statement outlines lofty

but achievable emergency

communications goals supported by

internal and external stakeholders

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Process

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• Step 1: Define what you do as an output

– What outcome are we trying to achieve?

• Step 2: Define what unique twist we bring to the above

outcome

– What makes Florida unique?

• Step 3: Apply some high-level quantification

– Use broad metrics (“every citizen and visitor”)

• Step 4: Add relatable, human, ‘real world’ aspects

– What does the future look like?

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Example of Vision Statements

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• Kansas:

– The Council’s vision is to develop, coordinate, and integrate the foundation for an evolved, fully-functional "Next Generation 9-1-1” system that responds anytime, anywhere, from any device in order to realize the full potential for 9-1-1 to provide public access to emergency services, enable interoperability between systems, protect human life, preserve property, and maintain public safety.

NEXT STEPS

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