flipkart’s customer service deteriorated day by day
DESCRIPTION
Flipkart’s customer service deteriorated Day by Day. Online mentions for flipkartsupport from 1st Feb’15 – 25th Feb’14. Flipkartsupport receiving 17 complaint/hour on twitter.Flipkartsupport occupies more than 53% negative mention on twitter.TRANSCRIPT
PowerPoint Presentation
Flipkarts customer service deteriorated Day by Day
Online mentions for flipkartsupport from 1st Feb15 25th Feb14
Social Media Mentions for flipkartsupport
Mentions on TwitterFlipkartsupport receiving 17 tweet/hour
Overall Sentiment
Overall Word CloudOverall BuzzGraph
Negative Tweets
Sentiment Statistics Positive:1% None+Neutral:46%Negative:53%
Top HashtagsEngagement LevelMention Type
ReachTwitter Reach
76.2 millionestimated impressionsfrom10,229Twitter mentions by1,402users
Summery
Flipkartsupport receiving 17 complaint/hour on twitterFlipkartsupport occupies more than 53% negative mention on twitter