PowerPoint Presentation

Flipkarts customer service deteriorated Day by Day

Online mentions for flipkartsupport from 1st Feb15 25th Feb14

Social Media Mentions for flipkartsupport

Mentions on TwitterFlipkartsupport receiving 17 tweet/hour

Overall Sentiment

Overall Word CloudOverall BuzzGraph

Negative Tweets

Sentiment Statistics Positive:1% None+Neutral:46%Negative:53%

Top HashtagsEngagement LevelMention Type

ReachTwitter Reach

76.2 millionestimated impressionsfrom10,229Twitter mentions by1,402users

Summery

Flipkartsupport receiving 17 complaint/hour on twitterFlipkartsupport occupies more than 53% negative mention on twitter