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Andre Auer JAA Training Organization Training needs for an effective contingency and emergency response planning

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Page 1: Flight Safety Part2

Andre Auer JAA Training Organization

Training needs for an effective contingency and emergency response planning

Page 2: Flight Safety Part2

André Auer, Special AdvisorOn behalf of Joost Jonker, Director

18 November 2011, Bucharest, Romania

JAA TO’s Approach to Training onEmergency Response Planning

JAA Training Organisation

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 3: Flight Safety Part2

Content

• About JAA TO

• EU regulation 996/2010

• JAA TO ERP Workshop

• Workshop Content

• Participants and Instructors

• Feedback from Workshop

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

• Questions?

Page 4: Flight Safety Part2

About JAA TO: Who we are

• ECAC Associate Body (since 1 July 2009)

• Dutch Foundation (Non-Profit)

• Mainly Regulatory Aviation Safety Training on:

• Applicable JARs

• Implementing Rules

• EASA Syllabi; e-Examinations; SAFA Approvals (38)

• International Regulations

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 5: Flight Safety Part2

Mission and Goals ofJAA Training Organisation

• Remain the leading Aviation Safety Training Provider in Europe

• Being fully supportive to ECAC, EASA, EU and ICAO in their aviation safety efforts within and outside Europe

• Remain Independent and maintaining Non-Profit character

• Forging Strategic Cooperations with National, Regional and Global organisations and institutions

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 6: Flight Safety Part2

About JAA TO: Our Courses

Train the Trainer Programs Accountable Manager Seminar

Accident and Incident InvestigationSafety Management Systems

Quality Management

Airworthiness

Aerodrome & Ground Operations

PRM

Dangerous Goods

Licensing

Operations

Flight Dispatch

Auditing Techniques

Crisis Management

• Over 100 Training Courses and Trainers

• Over 10 Regional Training Locations Worldwide

• Over 10 Thousand Annual Participants

Environmental

Certification Fatigue Risk Management

Aviation English

Maintenance

Military

Nominated Postholder

Human Factors & CRM

International Aviation Law & PolicySAFA

Facilitation

Logistics Management

Intro to Aviation Regulations

Airside Safety

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 7: Flight Safety Part2

Emergency Response Planning

• EU regulation 996/2010 (investigation and prevention of accidents and incidents in civil aviation)

– Repealed previous EU rules– Stated new objectives– Came into force November 2010

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 8: Flight Safety Part2

• In preamble of EU regulation– New rules for list of persons on board– New rules for protection of this information– New rules for information about dangerous

goods– New rules for contact persons of persons on

board– New rules for victim and family assistance

Emergency Response Planning

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 9: Flight Safety Part2

• In preamble of EU regulation– New rules for emergency plans for:

– States– Airports– Airlines

– Existing regulations for data protection are applicable

Emergency Response Planning

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 10: Flight Safety Part2

• New regulation always means need for training

• This is especially valid for contingency and

emergency response

• JAA TO reacted immediately in preparing a

workshop

Emergency Response Planning

Page 11: Flight Safety Part2

• JAA TO provides a 3-day workshop scheduled throughout the year in all 12 Training Centers as well as on client’s location (upon request).

– Existing rules are explained

– New rules are addressed

Emergency Response Planning

Page 12: Flight Safety Part2

• Contents of workshop (1)– Emergency and crisis– Why an ERP (the advantage)– Steps in crisis management– How to start thinking about an ERP– Examples of real life accident and how to plan

Emergency Response Planning

Page 13: Flight Safety Part2

• Contents of workshop (2)– Building a response framework– Handling the media and the general public– Assistance to victims and relatives– Business recovery

Emergency Response Planning

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 14: Flight Safety Part2

• Contents of workshop (2)– Skills of persons in organisation– Tasks of persons in organisation– Activation of ERP– Involvement of departments in organisation– Importance of logging information

Emergency Response Planning

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 15: Flight Safety Part2

• Contents of workshop (3)– Additional info from a real life case will be

given– Experience from an airline, involved in a

fatal accident and how this was handled– A short movie will be shown with experience

from passengers who survived a crash

Emergency Response Planning

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 16: Flight Safety Part2

• Participants of workshop– From the mentioned organisations (State,

airport, airlines)– Will receive:

– Presentation book– Course book– Certificate of attendance

Emergency Response Planning

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 17: Flight Safety Part2

• JAA TO Workshop Instructors– Experience with investigations of accident and

incident in the broad world of aviation (combined 50 years+ experience)

– Are available for later assistance

Emergency Response Planning

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 18: Flight Safety Part2

• Feedback from workshop– “A very good and clear course. …. The

instructor gave us all instructions needed for an ERP”

– “I will be able to discuss and properly implement an ERP in our organisation”

– “A good way of understanding what an emergency situation can be like”

Emergency Response Planning

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

Page 19: Flight Safety Part2

Seminar of the Flight Safety Foundation SE Europe-Middle East-Cyprus, Bucharest 18.November 2011

“I hated every minute of trainingbut I said : Don’t quit.

Suffer now and live the rest of your life as a champion!” Mohammed Ali

Page 20: Flight Safety Part2

Thank you for your Attention!

www.jaato.com

Page 21: Flight Safety Part2

Major General Fanica CARNU ROMANIAN AIR-FORCE

Contingency Plans of the military: Perspective of the Romanian Airforce

Page 22: Flight Safety Part2

UNCLASSIFIED 22

Contingency Plans of the Military

Major General CARNU FANICAChief of the Romanian Air Force

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UNCLASSIFIED 23

Agenda

• Contingencies within Military Planning Process• Air C2 Contingencies• Military Airdromes Contingencies• Military Controller’ Contingencies• Challenges

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UNCLASSIFIED 24

Contingency within Military Planning Process

• Part of military planning Operational Planning

Standing Defence

Plans

Contingency Plans

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UNCLASSIFIED 25

The Air C2 Contingencies

CRC

WOC SAMOC Radars

Backup

Radars

Radar and radio coverage

Page 26: Flight Safety Part2

UNCLASSIFIED 26

The Military Airfields Contingencies

Emergenci

es

Looking for

Options

Recovery

Normal operati

ng

Main Air

Base

Alternate

Air Base

Alternate

Air Base

Alternate

Air Base

Page 27: Flight Safety Part2

UNCLASSIFIED 27

The Controller’ Contingencies

Crew chief

Controller

A

Controller

A

Controller

X

Controller B

Controller

B

Military controllers to Civil entities

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UNCLASSIFIED 28

Challenges

Lack of infrastructure

Financialrestraints

Personnel shortfalls

Common approach

EU requirements

(i.e. Single European Sky)

National interest

NATO requirement

s

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UNCLASSIFIED 29

Conclusions

• Contingencies – part of operational planning• Backup entities - support contingencies• Future challenges – unavoidable

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3rd SESSION

Page 32: Flight Safety Part2

Dragos Munteanu Head of Safety & Quality-TAROM

Contingency and emergency plans of Airlines

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TAROM Contingency Plans for Airlines

Dragos Munteanu, Beng, MSc, DrdSafety & Quality Manager

Page 34: Flight Safety Part2

Contents

• TAROM• Air Transport• The Regulatory

Framework• WHY ERP?• The status• The Future• Conclusions

Page 35: Flight Safety Part2

TAROM• National Flag Carrier• Founded 1954• 26 modern aircraft –

ATR, Airbus, Boeing• IATA, AEA, FSF member• IOSA 2006• Full Sky Team member

2010

Page 36: Flight Safety Part2

Air Transport

Page 37: Flight Safety Part2

Safety

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Costs

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Aviation Accidents

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Why do we have Emergency Response Plans?

• Responsibility to the passengers and crew• Preservation of property and evidence• Assistance to families• Reporting to Authorities• Information • Business Continuity

Because …. No one can plan in a moment……

Page 41: Flight Safety Part2

Regulatory framework

• ICAO – element of SMS framework 1.4• EU regulations – No. 996/2010 on the

investigation and prevention of accidents and incidents – Article 21 “Assistance to the victims of air accidents and their relatives”

• No common standard – no consistency• IATA ISARPS

Page 42: Flight Safety Part2

The Status of the Airline Industry

• Industry led the way in establishing Emergency Response Plans appropriate for the realities of the day

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Typical Set Up

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Crisis Response Organisation

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Alarm and Mobilisation

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TAROM Crisis Management Manual

• First Edition – July 2001• Before some coordination procedures with

authorities• The RED book for some airlines – Emergency

Response Manual• 11th revision

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Local Emergency Response Plan (LERP)

Local station tool in a standardized format for all RO stations to support the CMM

Provides necessary information for station staff to respond quickly and appropriately to emergencies which may involve local stations

Station Manager responsibility to administrate the LERP (customized by local station)

Coordinated with the Airport Emergency Plan (basic facilities)

Agents trained by local station staff according to the basic procedures outlined in the LERP

Page 49: Flight Safety Part2

Organisation

CRISIS MANAGEMENT ORGANIZATION Crisis Management TeamOperations Control CenterHome Base TeamField TeamsPassenger Information CenterFamily Assistance Centers

Page 50: Flight Safety Part2

Main elements Crisis Center

Key Element of RO Crisis Management Plan where the CMC gathers and directs RO response to any emergency

Call CenterHandling Inbound phone calls Outbound Notification Assembling information from Callers

Family Support Centers(FAC)Ensures a comfortable environment where care, support &

information is provided uninjured passengers and their families

Page 51: Flight Safety Part2

Communication - VITAL

• Dark site

Page 52: Flight Safety Part2

Standards

• No common standards• Discrepancies between airlines• One industry standard – IOSA• ORG Section 4 – Emergency Response

Page 53: Flight Safety Part2

IOSA ISM

• Corporate ERP• Emergency Response Manager• Coordination, transition of operations• Manifest• Published procedures and responsibilities• Training for personnel• Periodic rehearsal• Detailed Debriefing and Critique

Page 54: Flight Safety Part2

IOSA ISM (2)

• Emergency Command Center• Coordination of Communication with external

entities• Resources Available: Local centres, Call

centres, Equipment & Material, Humanitarian Teams

Page 55: Flight Safety Part2

Involved Parties

Airline

Airport

Authorities/Agencies

Page 56: Flight Safety Part2

Practice makes perfect

• Exercises• Table top exercises• Simulations and exercises to test local procedures;• Full scale exercises (Airline/Airport/Local

Authorities);• Simulations of key aspects of post traumatic stress on

both TAROM staff and next of kin - (In co-operation with Romanian Red Cross)

Page 57: Flight Safety Part2

Exercises

Page 58: Flight Safety Part2

Exercises

Page 59: Flight Safety Part2

SKYTEAM

• Mutual assistance;• Core common Local Emergency Response Plan• Extended to other members of the

Alliance(first step – AF/KL/DL)• SKYTEAM Crisis Communication Manual –

communication with the media;

Page 60: Flight Safety Part2

TAROM initiatives• Training of own employees• “Long course” 5 days• Crisis Communication Course• Audit of local emergency response plans• Airport visits: Airport Authority Emergency

Response Representative - Handling Agent Emergency Response Responsible

• Evaluate the training and readiness of the various entities to handle an emergency situation of TAROM

Page 61: Flight Safety Part2

TAROM initiatives• Are procedures corroborated with the Airport

Emergency Plans? • Partnership with the Romanian Red Cross• Volunteers• Fast communication system – SMS, voice,

teleconference• Software for emergency response data

management • Element of Management Evaluations

Page 62: Flight Safety Part2

The Way to the Future

• Clear procedures and guidelines reduce the risks to loss of life

• Coordination is paramount for success• Having in place a comprehensive crisis

management plan and testing it will mitigate the effects of a major accident or emergency and speed up the recovery so that everyone can get back to their regular activities in the shortest time possible.

Page 63: Flight Safety Part2

Need for coordination

• Cooperation is vital for successful emergency situations

• All airlines must have effective ERPs• Capitalise on experience and expertise in each

organisation field of activity• Zero accidents - a MYTH?

Page 64: Flight Safety Part2

Conclusion - ERP

“With a good, proven response plan, the airline has an excellent chance to negate some of the negative aspects of an incident.”

Page 65: Flight Safety Part2

Thank you! Questions?

Page 66: Flight Safety Part2

TAROM Contingency Plans for Airlines

Dragos Munteanu, Beng, MSc, DrdSafety & Quality Manager

Page 67: Flight Safety Part2

Mr.Adrian SerbanDirector General of ROMATSA

The ANSP’s perspective on contingency and emergency planning

Page 68: Flight Safety Part2

ROMATSAPerspective on contingency and emergency planning

Romanian Air Traffic Services Administration

Page 69: Flight Safety Part2

Romanian Air Traffic Services Administration

Annex 11 to the ICAO convention requires contingency plans for

air traffic services, that including:

• flight information service

• alerting service

• air traffic control service

Annex 11 states that air traffic services shall develop and promulgate Contingency plans for implementation in the event of disruption, or potential disruption , of air traffic services and related supporting servicesin the airspace for which they are responsible for the provision of such services.(Chapter 2.30, amendment 46)

and

Page 70: Flight Safety Part2

Romanian Air Traffic Services Administration

Contingency plans are intended to provide alternative facilitiesand services to those provided in the regional air navigation planwhen those facilities and services are temporarily not available.

In addition,

Regulation (EC) No 2096/2005 requires contingency plans for all theServices provided by the air navigation service provider.

Page 71: Flight Safety Part2

Romanian Air Traffic Services Administration

Annex I to the CR Regulation , (para. 8.2) requiers that:

‘ …an air navigation service provider shall have in place contingencyPlans for all the services it provides in the case of the events that result in The significant degradation or interruption of its services”

Annex II to the CR Regulation (para.4) states:

“a provider of air traffic services shall be able to demonstrate that its Working methods and operating procedures are compliant with, in Particular, Annex 11 to the Chicago Convention.

Page 72: Flight Safety Part2

ROMATSA approach to contingency

Romanian Air Traffic Services Administration

1. Accurate assessment of organisational background:

Infrastructure, procedures

Human resources available

Liasion with other agencies

Traceable record of contingency and emergency events

Page 73: Flight Safety Part2

Romanian Air Traffic Services Administration

2. Fail –safe architecture of the ATM system and service

Implementation of local contingency plans, in correlation with the GeneralAction plan for contingency and the search and rescue plans

Employment of external available sites, self-sustained, ready to ensure acontinuity of services in case of a major event disabling a main traffic control unit

Recurrent adequate training of personnel on contingency and emergency events

Establishment of a search and rescue coordination plan and tools

Cross-border agreements on mutual assistance on contingency events

Page 74: Flight Safety Part2

Romanian Air Traffic Services Administration

3. Readiness of the system to instantly identify and assist an emergency:

Being a state of distress:

A condition of being threatened by serious and/orimminent danger and of requiring immediate assistance.

Or a state of urgency:

A condition concerning the safety of an aircraft or other vehicle, or of some person on board or within sight, but which does not require immediate assistance.

Page 75: Flight Safety Part2

• Co-located AOC and back-up centre (CR-2)

• In order to continuously provide air traffic services for GAT flights, particularly in case of force-majeure, ROMATSA develops a back-up centre for flight guidance, control, and information. Based on the need to get a survivable alternate centre and taking the advantage of the traditional constructive relations with the Romanian Air Force Staff, an agreement was signed on civil CR-2 / Air Operation Centre collocation.

• Due to the unique environment provided by the Romanian Air Operation Centre, we will have soon the capability to provide on-going services not just in peace time contingency situations, but also in crisis time. Not to mention the civil-military coordination or data exchange quality.

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Romanian Air Traffic Services Administration

4. Search & Rescue coordination and actions

Chicago Convention on Civil Aviation – Annex 12 (Search And Rescue); Law No 15/2005 – National System for Management of Emergency Situation, consisting of:

• central and local committees for emergency situations;• General Inspectorate for Emergency Situations and 42county level inspectorates;

Government Decision No 741/2008 – Regulation regarding the management of emergency situations generated by civil aviation accidents, with main provisions:

• Aeronautical RCC within ROMATSA;• Roles and responsibilities of all organizations from • SAR System and modes of co-operations among them.

Page 77: Flight Safety Part2

NSEC – National System for Emergency CallRAHRLS – Romanian Agency for Human Rescue on SeaEMSR&E – Emerg. Mobile Serv. for Resuscitation & Extrication CIES – County Inspectorate for Emergency SituationGIES – General Inspectorate for Emergency SituationRomanian Air Traffic Services Administration

ROMATSAAir Traffic Control Sub-units

RADIONAV NSEC - 112 ALERT GENERATION

SAR MISSION MANAGEMENT

RAHLRS

AERONAUTICAL RCC (ROMATSA)

COSPAS / SARSAT

METEO Services

Airport Administrators

CIESOperational Centre (42)

AMBULANCE/EMSR&E

POLICE

Professional organizations for emergencies services

SALVAMONT

GENDARMERIE

MoTOperational Centre

GIESOperational Centre

CONTROL

MoT Committee for emergencies

DECISION

R.C.A.A.MoI

Aviation units

MoD & MoI unitsMARITIME RCC(RMA)

Page 78: Flight Safety Part2

Romanian Air Traffic Services Administration

Number of users: about 80; Bandwidth for each user: 512 kbps; Availability of comm. channels: 99.99%; Gateways to different public and private, fix and mobile telephone networks; Access to databases, such as:

• Aviation domain (types of aircraft, registration, authorities from states of registration and operators’ data of contact);

• SAR domain (aircraft, units, facilities, personnel e.g.). GIS based on digital maps (1:50,000) and orto-photo-gramms (1:5,000): AVL data displayed on maps (for mobiles equipped with GPS and TETRA/GSM terminals). Double voice recording

Page 79: Flight Safety Part2

Romanian Air Traffic Services Administration

Easy access to:• Incident databases (alerts, operational periods, search zones,

met. plans);• Telephone agenda and messages;• Lists of personnel and resources, available and allotted to incidents;• Screen and report formats;• Lists of standard action;

Search planning using different scenarios and algorithms (dead-reckoning, aeronautical drift, total probable error position etc.); Both keyboard data introduction and graphical editor may be used for placing on the map: search zones, sites of incidents, maps of probabilities etc.; Automatic sent of warning signals to the destination user on memorizing the text of messages and screen formats; Active telephone agenda using double-click facility;

S&R application software

Page 80: Flight Safety Part2

Romanian Air Traffic Services Administration

Display of search zones

Page 81: Flight Safety Part2

Romanian Air Traffic Services Administration

Search planning

Page 82: Flight Safety Part2

Romanian Air Traffic Services Administration

Inside ACC operational room:

• Two work stations, each with two 24” monitors, on a desk near D&D console;

• One printer• One fax machine;• Telephone sets for public and private networks;• One operator for normal situations;• Two operators and a SAR supervisor when a distress alert is

generated;

RCC organisation (1)

Page 83: Flight Safety Part2

Within the administrative / crisis room (located in the administrative part of ACC):• One work station with two 24” monitors;• One 46” LCD screen (displaying the same images like monitor No. 2),

useful both for operational and training activities;• One printer;• One A1 plotter;• Telephone sets for public and private networks;• One table for maps.

Romanian Air Traffic Services Administration

RCC organisation (2)

Page 84: Flight Safety Part2

Romanian Air Traffic Services Administration

Deployment ofS&R Aviation units

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Romanian Air Traffic Services Administration

Actions fulfilled so far:

• IT&C System – implemented;• Operational plans and procedures – developed and distributed;• Protocols with the organizations within SAR system• Courses with the personnel of Aeronautical RCC • On-job training with all users of the system – finished;

S&R activity

Page 86: Flight Safety Part2

Actions planned for the future:

• Agreements with neighboring countries;• To plan, organize and execute communications, paper and full-scale

exercises;• To collect data and develop the new National SAR Plan;• To plan and execute the audits at the participants of SAR missions,

focusing on refreshment training process.

Romanian Air Traffic Services Administration

Page 87: Flight Safety Part2

Romanian Air Traffic Services Administration

So, to successfully overcome a contingency or emergency event it is important to:

Consult airspace users and airports during the planning phase and theContingency itself:

Early identification of a clearly defined roles, responsibilities and Authorities;

Continued readiness of the appropriate personnel and systems;

Coordination with CFMU and military.

Page 88: Flight Safety Part2

Romanian Air Traffic Services Administration

Adding a careful planning and a permanently updatedContingency Plan, a state of contingency should be nomore than an efficiency issue for an ANS provider.

THANK YOU!

Page 89: Flight Safety Part2

Miltos Miltiadous Manager of Larnaca Airport

Contingency and emergency plans of an airport

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90

Hermes AirportsHermes Airports

Contingency and Emergency Plans an Airport’s Perspective

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Hermes AirportsHermes Airports

Why do we need Emergency & Contingency Plans?

Fulfil regulatory, legal or contractual compliance Look ahead and prepare than look back and regret Things that can go wrong will go wrong at some point Plan well and be prepared. Saves – lives & reputation

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Hermes AirportsHermes Airports

Key difference:Emergency Planning:

ICAO Requirement Regulated from local CAAs

Contingency Planning:

Operator developed & driven Aims to maintain efficiency

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Emergency PlanningEmergency Planning

An ICAO requirement: Annex 14 and ASM part 5 - directions and guidelines Needs to be developed into a

Manual: Airport’s Emergency Response & Preparedness Plan (ERPP)

States can develop own regulatory / legalframework over and above ICAO

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Emergency PlanningEmergency Planning

Airport’s Emergency Response & Preparedness Plan (ERPP)

The plan to prepare the airport community to face an emergency (life threatening) situation.

Derives the procedures and guidelines on how individual agencies/organizations, of the airport community, are expected to respond in a crisis situation.

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Emergency PlanningEmergency Planning

Follows Specific Structure covering ICAO Emergency Scenarios

Alert for Aircraft Emergency (Standby Crash on AirportCrash off AirportCrash on WaterStructural FireHazardous Material HandlingMedical Emergency (General)

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Emergency PlanningEmergency Planning

Follows Specific Structure covering ICAO Emergency Scenarios - Continued…

Medical Emergency (Pandemic)Natural Disaster (earthquake)Hijack Bomb Threat (Aircraft)Bomb Threat (Structural)Sabotage

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Emergency PlanningEmergency Planning

Formalizes the conduct between all emergency and other services during each scenario:

Rescue & Fire Fighting Police Paramedics / Ambulance / Hospitals Airline / Passenger Handler / Ramp Handler Civil Aviation Authority / Accident Investigation Board Airport Operator

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Emergency PlanningEmergency PlanningDescribes the flow of command during each scenario:

Who assumes role as On-Scene commander. How this command cascades as time goes by. Who assumes role as Emergency Coordination Centre (ECC)

Director

Describes all relevant locations: Rendezvous point (primary & secondary) Media Room. Friends & Relatives Assembly Area Emergency Reception Area Holding Treatment Area Reunion Area

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Emergency PlanningEmergency PlanningLeaves no margin for guess-work & assumptions

Everybody involved needs to know:What to do.Where to do it.What means to use.

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Emergency PlanningEmergency PlanningPractise makes Perfect

Full Scale Exercise:At least every two years.

Partial Exercise:At least one every year.

Table top Exercise:At least one every 6 months except during the 6 months period

of a full scale exercise.

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101

Emergency PlanningEmergency PlanningCriticism Helps

Examine what went wrong during each exercise

Built on exercise findings to clear up roles

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102

Contingency PlanningContingency Planning

Refers to a back up plan (set of plans) to cater for sustaining efficient operations when loosing certain commodities or systems

Maintain the running of the airport until full systems recovery

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103

Contingency PlanningContingency Planning

Typically is in the form of:

• Alternate systems that can be used.• Procedures that need to be followed – Standard Operating

Procedures (SOPs)

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Contingency PlanningContingency Planning

The PLAN B

To minimize impact on Operations and reduce customers' inconvenience

To keep the airport running even at a reduced pace

To avoid Chaos To avoid Criticism Not to be a “No Go”

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Contingency PlanningContingency Planning

Caters for the interim period until the full recovery of a primary system (actions required until the return to normal functioning)

Covers all major abnormalities which are likely to occur at the airport and might cause an infraction

Prioritizes scenarios depending on the criticality and impact on operations

Relies on input and assistance of all stakeholders / service providers

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Contingency PlanningContingency Planning

Typical Scenarios:

Baggage Handling System: Partial Failure Total Failure

Info Systems : Flight Info Display (FIDS) Failure Babbage Info Display (BIDS)

Failure

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Contingency PlanningContingency Planning

Critical Systems such as Runway Lights

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Contingency PlanningContingency Planning

Cookbook Approach - Everybody knows what to do.

Clear allocation of duties between agencies & departments.

List of cases can be quite tedious & non exhaustive

Cluster cases based on common trunk approach:• Aircraft disabled on the runway

• Low visibility • Problems affecting the

Control Tower functioning

Runway Closed

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Contingency PlanningContingency Planning

Access Control System (ACS) Failure Activating IVR and Website Contingency

Announcements Airfield Lighting Failure Airport Operational Database (AODB)

Failure Back up Ops Centre Activation Baggage Handling System (BHS) Failure BIDS Malfunction CCTV Failure Complete Power Failure CUTE Failure FIDS Malfunction Fire Detection and Protection System

Failure Ground to Ground (G2G) Communication

Failure High Risk Flights

Hijack Alert Inadmissible Passengers Industrial Action Irregular Flight Operations (a/c return) Irregular Operations – Airport Closure Medical Calls Public Announcement (PA) Failure Passenger Boarding Bridge (PBB)

malfunction Removal of Disabled a/c Runway Closure Telephone failure VDGS Malfunction Vertical Transportation Failure

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Emergency & Contingency PlanningEmergency & Contingency Planning

Emergency PlanningSafety aspect first

Common Goal Safeguard the functioning

of the airport

Contingency PlanningEfficiency aspect first

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Emergency & Contingency PlanningEmergency & Contingency Planning

Emergency PlanningSafety aspect first

Common Goal Safeguard the functioning

of the airport

Contingency PlanningEfficiency aspect first

None of them will work out without PRACTISEEXERCISETESTING

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Emergency & Contingency PlanningEmergency & Contingency Planning

THANK YOU

QUESTIONS?

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4th Session

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Kusaev Abdul Novosibirsk Airport Russia

Contingency and emergency plans in Russian aviation: Is there a need for harmonization with European policies?

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«Planning of actions in emergency situations in the Russian aviation: whether the process should be harmonized with the policy of the

European countries»

Presentationby “Airport Tolmachevo” General Director

Alexander V.Borodin

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And other adopted normative legal acts

Planning of actions in emergency situations in the Russian aviation is implemented in accordance with the Air Legislation of

Russian Federation worked out on the basis of ICAO

Air Code of Russian Federation.Federal Law. Decree of the President of Russian Federation.Decrees of Russian Federation government.Federal Regulations of the air space use. Federal Aviation Regulations,

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Abnormal situation means a serious and dangerous situation when a technological process or equipment conditions are not able to function normally and may lead to any emergencies.

Extreme situation means circumstances emerged in the result of an accident, a catastrophe, a natural disaster or other disasters which can lead or has led to the human tolls, damage to health of people or environment and significant material loss.

Emergency means a situation when any conditions , phenomenon or circumstances may lead to the accident.

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Aviation accidents

Aviation incidents

Production incidents

Aviation events are divided into:

Air

cra

sh

Fai

lure

Air

craf

t dam

ages

Ext

rem

e s

itua

tion

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Localization and deactivation of suspicious mobile things. 5

1

Accumulation of departing passengers at the airports and the lack of information about flights.2

Abundant snowfalls and snowdrifts banks on the runway.3

Sick passengers on board and delivery of health care. 4

Incidents with aircrafts.

General examples of abnormal situations at the airports::

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Absolute measure of safety flights of the aircrafts in the commercial aviation

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Relative measures of safe flights performing regular passengers traffic by aircrafts of commercial aviation

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Changing tendencies of air accidents part related to disturbance of meteorological minimum in the total number of accidents

The main factors: Сrew errors. Сontrol tower service’s errors. Аviation technical failures. Аirfield support service errors and breaches.Weather conditions.

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The System of safety flights control (SSFC) was put into operation in January 2010

Recognizing of actual and potential dangers of SF. Assurance of taking the correct actions which are necessary for decrease of

risk factors influence. Constant monitoring and regular evaluation of achieved level of SF.

Rossaviation is controlling the conditions of safety flights of aviacarriers and at the airports on the constant base

State Program of flights safety provision of civil aviation aircrafts

It is able to reduce the level of air accidents up

to 2-2,5 times.

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The growth of terrorism in Russia and in the world.

The tension of crime atmosphere in the country

Strengthening of interregional relations of organized criminal groups

Growth of their financial capability and technical equipment

Suppression and prevention of such an activity is regulated by the State normative documents including Conception of National Security of

Russian Federation

Aviation safety is an important characteristic of aircrafts

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•It is situated on the crossing of routes stretching from South-eastern Asia to Europe and from North America to India and Asia•It has great potential to develop as the largest passenger and cargo hub behind Ural

Novosibirsk Airport (Tolmachevo) is the largest hub of Siberia and Far East

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• Airport rout net numbers about 80 international and internal directions to be served by regular and charter flights

In the airport rates by the total amount of passengers transportation – the 6th place.•In the period from 2001 to 2011 the number of served aviapassengers increased from 1 to 2,7 million people (growth up to 2,7 times)

•On the 21st of September this year the airport maintained the 2 millionth passenger by 2 months earlier than in 2010.

Novosibirsk Airport (Tolmachevo) is a modern, high technological hub

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Airport rout net

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Expenses to modernize airport:•Federal budget- 3 bln.rub.;•State support of Government of the Novosibirsk region – 115 mln.rub.;•JSC ” Airport Tolmachevo”– 1,5 bln.rub.

September 25, 2010 Runway-2 was put into operation, certified by ICAO category II

• Runway -2 sized3 600 m x 45 m.

• Covering– cement concrete.• PCN 76/R/B/W/T.

RUNWAY -2

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№п/п

Aviation events 2009 year 2010 year

1 Aviation events are stuff-caused 0 02 Aviation incidents are stuff-caused 0 03 Cases of an unauthorized departure on the runway 0 04 Damage of the aircraft 0.25 05 Danger from the foreign objects 0.25 0.146 Collision of the aircraft with the birds on the airdrome 0.33 07 The number of normative documents violations

maintaining the aircraft2.41 2.31.

Measures of efficiency of safety flights (risk indicators):

Index of flight safety = Amount of events in a year/ Amount of the

serviced aircrafts in a year 1000∙

JSC ” Airport Tolmachevo” is a leader of Russia air space

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JSC”Tolmachevo Airport”is a leader of Russia air space

One of the Airport Management main tasks is finding out possible abnormal situations and emergencies and their prevention a

In case of any emergency— minimization of influence on the environment (including human health).

Novosibirsk Airport (Tolmachevo) operates in adverse climate conditions

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The total value of the technical reequipment accounts more than 50 mln. rub.

For regular heat supplying of the facilities the boiler house is exploited.

The main fuel is gas, the reserved fuel is diesel.

The diesel reserve for two days (155 ton) is kept in the airport territory.

Heat supply system reconstruction Heat supply system reconstruction

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JSC”Tolmachevo Airport”is a leader of Russia air space

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Video control system numbers 336 TV cameras. The information is displayed on the video control system of aviation security

service and Ministry of Internal Affairs of Russia as well. For last 5 years more than 42 mln. rubles were spent for technical support of

the aviation security service. In 2010 11, 7 mln. rubles that is more than in 2009 by 31 % was invested into the aviation security system development and directed against terrorism.

Technical support of the aviation security system

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Providing of airport safety functioning

Safety area near the airport and runway – 2 perimeter enclosure accord to the requirements of the Federal Aviation Regulations .

5

1

Necessary measures to protect perimeter of controlled area were implemented when runway – 2 put into operation.2

Video control system is equipped with additional video cameras.

3

New checking out equipment were installed in the terminal B.

4

Operational center meetings on the questions of airport security functioning are held on the regular bases.

Senior Inspectors of the aviation security system were certified.

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All airport entrances are checked. Luggage, hand bags are checked completely. Passengers and their documents are checked selectively.

Access control and protection of controlled zone are strengthened. Since 2006 at the airport 29 inspections of Rotransnadzor, Prosecutors

General’s Office, Federal Security Service and other control authorities. Significant violations and remarks were not reviled.

Aviation security additional measures

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JSC”Tolmachevo Airport”is a leader of Russia air space

Emergency and fire safety commission

Chairman –Deputy Director General, Operations

Deputies: Head of the Military Mobilization Department, Head of Search and Rescue Department.

Commission Members: Chief Engineer, Chief Energetic, Chief Accountant, Heads of Departments and Services.

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Warning and alert.

Evacuation of staff.

Personal protection equipment.

Medical equipment.

Special premises for the staff.

Emergency and rescue actions.

Medical aid for staff.

Protection of staff from emergences of anthropogenic and natural character

Tolmachevo airport is a leader of air transport in Russia

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The structure of Search and Rescue department

137

Fire team Fire prevention group

Head of service

Deputy Chief

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Airport is provided for the following equipment to evacuate aircrafts: Pneumofabric lifts АПТП-30 and АПТП-40

with carrying ability of 200 tn. Equipment for lifting aircraft front part with

carrying ability of 60 tn. Tow truck (ПБАВС-МВ) to tow aircraft with

tractive effort of 70 tn. Other equipment.

Aircraft evacuation

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The readiness of Search and Rescue Department (SRD or SPASOP)

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SRD is ready for the following operations: Searching of emergency zone. Searching and Rescue action. Evacuation of the injured and various valuables. Firefighting. Passenger and crew rescue in flight accidents.

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СХЕМА оповещения и связи при проведении аварийно-спасательных работ на ВС,

объектах, территории и в районе аэродрома Новосибирск (Толмачёво) Канал подачи сигнала «Тревога» Подтверждение о приеме сигнала «Тревога» или «Готовность» Оповещение по телефону Оповещение по телефону

Циркулярное оповещение расчетов АСК Циркулярное оповещение

Диспетчер (координатор) ПДСП

216-91-13, 17-64

Диспетчер УВД РПА РПР

359-90-25, 359-90-31

Диспетчер ПВД РЦ ЕС УВД

216-94-58

Диспетчер КЦПС 216-93-76

Опер. деж. ФСБ 216-97-97

Западно-Сибирское МТУ ВТ ФАВТ

222-21-80

Наблюдатель на вышке 14-70

Генеральный директор 216-92-30

913-006-70-07

ЗГД по ВсПС 216-92-46

913-912-02-65

ЗГД по Б и Р 216-94-64

913-007-52-73

ЗГД по П 216-90-58

913-916-04-09

Гл. инженер 216-97-63

913-917-06-65

ДДС г.Обь 51-446, 51-447 983-133-76-65

Опер. деж. ГО и ЧС

223-47-14

Смен.спец.ИБП 216-92-18

913-916-35-03 Начальник ВМО

216-93-23 913-916-00-15

Эксплуатант ВС

(представитель)

Дежурный КПП

216-98-54

Опер. деж. таможни 328-19-91

СКП 216-98-74

Пожарно-спасательная команда 216-94-60, 18-52

Диспетчер ПЦН

01, 216-90-05

Диспетчер ССТ 216-91-55

16-05

Диспетчер СЭА 216-91-25

15-94

Дежурная часть ЛОВД

216-91-27

Диспетчер ИАС 216-90-59

16-05

Диспетчер ООО «СибАК»

216-97-59

Здравпункт 216-97-57

Диспетчер КОГиПП 216-92-05

ЦУС ГПС 222-44-90

Диспетчер ПЧ-46

216-96-55

Скорая мед. помощь

О3

Медицина катастроф 271-86-32

Обская ЦРБ 216-91-75

Группа перронного контроля

216-98-49

РМА УВО 216-99-20

См. инженер отдела связи 216-92-67

Рук-ль АСР 216-90-09

913-915-60-95

Метео 216-96-97

СМЕННЫЙ РУК-ТЕЛЬ (по управлению производством)

216-92-41, 913-912-87-99

Диктор ИСО ООО «СибАК»

59-576

S7 Сервис 359-90-75

ДДС УГАН НОТБ СФО ФСНСТ 222-60-90

913-068-27-02

Парк Тайм 913-912-85-28

Начальник УИП

962-826-44-54 913-916-26-35

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Wrecking providing of flights

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The readiness of Search and Rescue Department

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The following operations to prevent emergencies are performed: Theoretical training of staff, briefings for fire safety and actions in

emergencies. Monthly trainings on firefighting in aircrafts and airport facilities with

each fire team. Complex Trainings to perform rescue on the airside. Professional skills competitions.

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During 9 months 2011 airport held 15 complex trainings with rescue

teams, airport staff, and mutually acting organizations (Ministry of

Emergency of Russia in the Novosibirsk Region, firefighting unit– 46

and Emergency unit of town of Ob, Novosibirsk region).

Airport Safety functioning

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Biometrical controlTesting of perimeter security system

Priority tasks on the airport safety functioning

Evaluation airport vulnerability New safety systems implementation. Realization of transport security

plan. Modernizing of security level to the

new requirements. Division of Specially trained dogs.

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Thank you for your attention

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