8/8/2019 FL DOR Agency Review Overview

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Department of Revenue Agency Review

Department of Revenue Agency Overview

General The DOR has a reputation as being amongst the most efficient and

effective agencies in Florida state government. In addition, they compare favorably

to their peer agencies in other states. Continuous process improvement is a key

element of their SOP and they are reasonably customer centric in their approach.Their automated systems are relatively modern.

Statutory Goals and Objectives The agency has adopted a standard that it

will not take sides on policy matters and as a result its legislative priorities

are centered on its operating and capital budget needs.

Budget The total recurring budget of the Agency is approximately $455

million though two-thirds of the cost of CSE is paid by the Federal

Government. This Federal subsidy amounts to $164.5 million.

Personnel We were very impressed with the Executive Director and also felt

that she had a solid management team. They all appear to be experienced,

capable and focused on priorities like customer service, processmanagement, efficiency and effectiveness.

Near Term and Longer Term Recommendations

The DOR demonstrates core competencies in the areas of mail and

application processing and more importantly in remittance processing. We

wonder if the agency should perform these functions as a shared services

center for other agencies and if DOR should perform certain administration,

compliance and collection functions associated with other state taxes and

fees such as the DBPR (alcoholic beverage taxes), the DHSMV (fuel taxes)

and the DOS (licensing and corporate filing fees). We believe that there is a better way to do property tax oversight. The state

spends $42 million on this oversight function that brings in no revenue. We

wonder if the costs of this function should be borne by the counties that

collect and benefit from the property tax revenue. This cost push-down

would likely lead to more pressure from the counties to achieve efficiencies

and reduce cost and we believe that would be a positive influence to the

efficiency of the program.

The Agency should continue to move towards a self-service approach to child

support and more data sharing and integration with the other Human

Services programs. The Agency should continue their evolution toward self

service in tax collection and compliance as well.

The internet sales tax issue is a growing concern both in the volume of

revenue not being collected and in its impact to Florida businesses. The

State needs a fair, efficient and aggressive strategy to deal with this issue

both from a policy and implementation perspective.

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