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Welcome

Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

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Unmet Need

There needs to be a reliable source toobtain direct artist information.

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Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

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Unmet Desire

There should be an efficient way to keepcommunication open and plans organized.

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Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

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Observed Group

Hofstra Concerts Executive Board

A twelve-member board responsible forcoordinating and running musical events on

campus.

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Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Hofstra Concerts Board MeetingJanuary 29, 2012

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Hofstra Concerts Board MeetingFebruary 6, 2012

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Interview withFrank Buttafarro, Tickets Manager

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Interview withFrank Buttafarro, Tickets Manager

Researching artists is a headache

Third-party sources are usually unreliable

Middle agents = $$$

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Interview withClaire Teson, Vice President

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Interview withClaire Teson, Vice President

Middle agents = $$$

E-Board Observations Communication

Co-chairs do not coordinate Confusion

Suggestions

Bid notifications Organization

Events, tasks, etc.

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Interview withRyan Sinnott, Production Manager

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Interview withRyan Sinnott, Production Manager

Middle agents = $$$

E-Board Observations

Staying on track Communication

E-mails are okay, not great

Suggestions

Plan e-board discussions

Leave notes of topics to discuss

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Hofstra Concerts Board MeetingObservations

Miscommunication

Schedule of events

Bid vs Inquiry

Lack of communication

No coffeehouse information

Co-chairs working independently

S h S d I

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Hofstra Concerts Board MeetingObservations

Disorganization Budget

Artists

Task assignment Deadlines

Inefficiency

Repetition Interruptions

Off-topic conversations

S h S N M di IV

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Hofstra Concerts Board MeetingObservations

Frustration

Lack of moral

Apathy No productivity

S th S N M di IV

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Sit-down Ideation Session

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Sit-down Ideation Session

Unmet need/desire:

Reliable source for artist information

Way to keep event details organized

For event planners, tour coordinators,booking agents, etc.

S th S N M di IV

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Whiteboard Ideation Session

Sa a tha S o Ne Media IV

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Whiteboard Ideation Session

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Whiteboard Ideation Session

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Whiteboard Ideation Session

Research database

Organizer/Planner

Share function

Easy integration w/other apps

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Live Nation

Scrolling artist list

Double nav bars

Event lists By date

By location

Calendar view

Messages/updates

Push notifications Search function

Artist

Venue

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Errands To-Do List

Organize tasks

Due date

Priority

Job/Event/Purpose

E-mail function

Checklists

Calendar view

A bit confusing

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Dragon Dictation

Easy-to-use

Share function

E-mail

Social networks MMS

Accurate

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Genius Scanner PDF Scanner

Scan docs on-the-go

Save as PDF or JPG

Share function

E-mail

Social networks

Google docs

Dropbox

Categorize scans

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Coachella OFFICIAL App

Map function

Parking

Venue

Enhanced artist info Past Coachella videos

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Unmet Need

Accurate artist info

Location

Pricing

Availability

Genre

Contact

Reliable search function

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Unmet Desire

Event/Tour Planner

Schedule

Budget tracker

Line-up list

Contract/rider storage

Other (if applicable) Outside production

Crew details Venue/Location route

Organizer

Calendar

Bid/inquiry status

updates Task manager

Tasks categorized byevent, priority, etc.

To-do/checklist

Task assignment

Open forum/notes Categorized by topic

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Unmet Desire

Share functions

E-mail

Direct messages

Dropbox

Google Docs

Social networks

Communication

Between co-workers To-do lists

Schedules

Between clients Scan/share contracts,

riders, forms, etc.

Artist/venue info

Location maps

HQ promo materials

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Samantha Snow New Media IV

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Application Features

Voice interaction Speech dictation

Share

Make note

Contact E-mail

Call

Direct message

Search

Artist Genre

Location

Price

Location awareness Artist location

Current

Original

Venue location Tour router

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Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Application Features

Photo capability

For reference Artist

Event

Venue

High quality imagesfor promotionalmaterials

Video capability

For reference Artist

Genre

Stage presence

Security checks

Event

Security checks

Venue Size

Security checks

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Thank you!