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TRANSCRIPT
Ford, Fire and Emergency Services Safety & Survival
© 2012 by Pearson Education, Inc.
FIRE AND EMERGENCY
SERVICES SAFETY & SURVIVAL
Risk Management
Chapter 3
Risk Management Defined
• Illustrate concepts of risk management
as applied to the fire service
• Identify attributes of effective risk
management
Risk Management Defined
• Provide methodology of assessing and
mitigating risk – Ultimate goal of helping organization
• Improve safety
• Reduce LODD
FIGURE 3.7 Risk to firefighters should be limited to situations in which the
potential to save lives is a real possibility.
Courtesy of Barry Byers
Risk Management Defined
• Integrate risk management
• Make decisions at appropriate level in
chain of command
• Accept no unnecessary risk
Risk Management Defined
• Risk – Faced with numerous risks daily
– Risks carry consequences • Consequences vary for risks
• No single solution for managing risks
• Determining how to manage risk is decision
made by every department.
Risk Management Defined
• Many definitions – NFPA 1500
• A measure of the probability and severity of
adverse effects
• The adverse effects result from an exposure to
some type of hazard.
FIGURE 3.1 Risk management matrix.
Risk Management Defined
• This chapter – Defined as potential negative impact of the
exercise of vulnerability.
– Risk can be individual – the firefighter
– Risk can be departmental – the crew
Frequency/Severity Model
• Risk combines two concepts – The frequency of an event
• How often
– The severity of an event • Potential loss
FIGURE 3.2 Regardless of frequency, fires involving truss roof
construction have a high severity of associated risk.
Courtesy of Martin Grube
Frequency/Severity Model
• High frequency/high severity incidents
are priorities for risk management.
• Using frequency/severity model can
help establish safety priorities.
Frequency/Severity Model
• Some incidents are so severe that they
should be avoided regardless of
frequency.
• Challenge is to identify exposure and
take proper action.
Risk Management
• Risk management – Goal to improve performance of their
organization and to reduce risks
Management
• Act or art or manner of managing or
handling, controlling, directing. – Suggests an organized and directed
approach that implements evaluated
techniques to control systems, events and
people.
– A system for treating pure risk;
identification analyses of exposure,
selection of appropriate risk management
techniques to handle exposure.
FIGURE 3.5 The risk management plan may be used to limit, reduce, or
eliminate the probability of an undesirable event.
Courtesy of Wayne Haley
The Process of Identifying
Risk • Assessing risk
• Taking steps to reduce risk
• Manage threats that could severely
impact.
• Generally involves review of department
operations – Address most likely threats
The Process of Identifying
Risk • Is a structured approach to manage
uncertainty reacted to a threat. – A sequence of human activities
– Risk assessment
– Strategic considerations to manage risk
– Mitigation of the risk using managerial
resources
The Process of Identifying
Risk • May refer to threats caused by
environment, technology, human
organization and politics
• Implements a proactive approach to
reduce risk
• A systematic effort to identify evaluate
and control risk.
The Purpose, Principles, and
Tools of Risk Management
• Conservation and preservation of
resources – Assets
– Evaluating and controlling risk
• Activities within a department should
minimize inadvertent losses.
The Purpose, Principles, and
Tools of Risk Management
• Risk management does not: – Replace sound tactical decisions
– Inhibit flexibility, initiative or accountability
– Remove all risks
– Sanction illegal behavior
– Remove the need for training
The Purpose, Principles, and
Tools of Risk Management
• U.S. Army five step risk assessment
process – Developed during World War II
– Influenced contemporary management
The Purpose, Principles, and
Tools of Risk Management
• Five Step U.S. Army Process – Identification of hazards
– Assessment of those hazards
– Development of controls to aid with
decision making
– Implementation of controls
– Supervision and evaluation of safe
execution
The Purpose, Principles, and
Tools of Risk Management
• U.S. Army five step risk assessment
process – IC makes tactical decisions and strategic
plans based on known and reasonably
expected risks.
– Conditions must be continually evaluated.
– Evaluation of the emergency scene should
be a continual process to determine of
control measures are effective.
The Purpose, Principles, and
Tools of Risk Management
• Components and tools in risk
management – Routine evaluation of risk
– Well-defined strategic options
– SOPs/SOGs
The Purpose, Principles, and
Tools of Risk Management
• Components and tools in risk
management – Effective training
– Personal protective ensemble
– Effective incident management
communications
The Purpose, Principles, and
Tools of Risk Management
• Components and tools in risk
management – Safety polices, procedures, and guidelines
– Rapid intervention
– Adequate resources
The Purpose, Principles, and
Tools of Risk Management
• Components and tools in risk
management – Rest and rehabilitation
– Regular re-evaluation of conditions
– Pessimistic evaluation of changing
conditions
– Experience based on previous incidents
and critiques
The Purpose, Principles, and
Tools of Risk Management
• START Information Box – Stop, Think, Act, Review
– Basic yet effective decision making risk
management tool
The Purpose, Principles, and
Tools of Risk Management
• Stop – Briefly pause before performing a task to
enhance the mental focus on specific task
The Purpose, Principles, and
Tools of Risk Management
• Think – Understand what is to be done before
acting
– Question the situation
– Do not proceed in the face of uncertainty
The Purpose, Principles, and
Tools of Risk Management
• Act – Gather the necessary tools identified
during the previous phase
– Be sure all protection schemes are in place
– Perform intended action
The Purpose, Principles, and
Tools of Risk Management
• Review – Verify that the actual response is the
expected response
– If an unexpected response is obtained,
take action as previously
anticipated/determined.
– Ensure all actions are conservative.
Process of Risk
Management • Process of identifying, evaluating,
prioritizing, and controlling risk
• Incorporates a full range of control
measures
Process of Risk
Management • Five Step Risk Management Process
– Risk Identification • Identify the worst case scenario
• Can be done by reviewing both emergency and
nonemergency risk
Process of Risk
Management • Five Step Risk Management Process
– Risk Evaluation • Evaluate for frequency and severity
Process of Risk
Management • Five Step Risk Management Process
– Risk Prioritization • Those of high severity/high frequency should
be addressed first
Process of Risk
Management • Five Step Risk Management Process
– Risk Control Measures • Finding the proper solution for the identified risk
Process of Risk
Management • Five Step Risk Management Process
– Risk Monitoring • Evaluate the effectiveness of the controls
implemented should periodically reviewed and
required modifications made to the plan.
Process of Risk
Management • Strategies and Techniques of Risk
Management – General Strategies
• Avoid the risk
• Controlling the negative effect of the risk
• Accept some or all of the consequence of a
particular risk
Process of Risk
Management • Incident Command System as a Risk
Management Strategy – NFPA 1561, Standard on Emergency
Services Incident Management System
– Provides structure and coordination to the
management of emergency incident
operations
Process of Risk
Management • Incident Command System as a Risk
Management Strategy – Recommended that departments develop a
qualification process for individuals who
will act in this capacity.
– Firefighters should have a periodic
refresher course to review policies and
procedures.
Process of Risk
Management • Incident Command System as a Risk
Management Strategy – Departments should develop and establish
an incident management system. • Well coordinated approach to an emergency
• Accountability
• Overall safety of all firefighters on the scene
NFPA Standards Related to Risk
Management and Safety
• NFPA 1250, Recommended Practice in
Emergency Service Organization Risk
Management – Minimum criteria to develop, implement, or
evaluate a fire department risk
management program for effect risk
identification, control, and financing. • Risk management as a function of
management
• Identifying and analyzing risk exposure
NFPA Standards Related to Risk
Management and Safety
• NFPA 1250, Recommended Practice in
Emergency Service Organization Risk
Management – Minimum criteria to develop, implement, or
evaluate a fire department risk
management program for effect risk
identification, control, and financing. • Formulating risk management alternatives
• Select risk management alternatives
• Implement risk management alternatives
• Monitor the risk management program
NFPA Standards Related to Risk
Management and Safety
• NFPA 1500, Standard on Fire
Department Occupational Safety and
Health Program – Consensus standard to directly address
many issues that are related to the
avoidance of fatalities, injuries and
occupational illnesses of firefighters.
NFPA Standards Related to Risk
Management and Safety
• NFPA 1500, Standard on Fire
Department Occupational Safety and
Health Program – Plan focuses on following areas
• Administrative
• Facilities
• Training
NFPA Standards Related to Risk
Management and Safety
• NFPA 1500, Standard on Fire
Department Occupational Safety and
Health Program – Plan focuses on the following areas
• Vehicle operations
• Personal Protective Ensemble (PPE)
• Operations at emergency incidents
• Other related activities
NFPA Standards Related to Risk
Management and Safety
• The following risk management
principles shall be utilized by the
incident commander – Situations where the members are at
serious risk, shall be limited to where there
is a potential to save lives
– Activities that are employed to protect
property shall be recognized as inherent
risks, and actions shall be taken to reduce
or avoid these risks.
NFPA Standards Related to Risk
Management and Safety
• The following risk management
principles shall be utilized by the
incident commander – No risk to member safety of no possibility
to save lives or property.
– Where risks are excessive limit to
defensive operations.
OSHA Plan States
• Twenty-three states and two territories
that have developed agreements with
the department of labor.
• Designated state agencies in OSHA
Plan States are required to enforce
federal regulations on public agencies.
OSHA Plan States
• OSHA regulations are a minimum
standard
• States determine if they will enforce
regulations over volunteer organizations
IAFC Rules on Engagement
as Risk Management Tools • IAFC team identified the need for two
separate sets of rules of engagement – Responders
– Incident commanders
After-Action Review As a
Risk Management Tool • Compares outcome of an event against
organizational policies, procedures and
guidelines for a task to be performed.
• Constant search for ways to improve
training/education
• Ability to perform safely and effectively
After-Action Review As a
Risk Management Tool • Critical to the AAR is an understanding
the information will be used to improve
the organization.
• Fundamental goal is the enhancement
of operational capabilities while
minimizing loss.
After-Action Review As a
Risk Management Tool • Answer four general questions
regarding a mission and potential for
improvement – What was the incident?
– What went well?
– What happened that could have been
improved?
– How can the lessons learned be
incorporated into future SOPs/SOGs and
training policies?
Risk Management for
Wildland Operations • Four basic hazards
– Lightning
– Fire weakened timber
– Rolling rocks
– Entrapment by running fires
Risk Management for
Wildland Operations • Firefighters must know LCES
– Lookouts • First assigned
• Responsible for overall safety of everyone at
scene
FIGURE 3.11 LCES should be established before any wildland
operation begins.
Photo by Miranda Simone
Risk Management for
Wildland Operations • Firefighters must know LCES
– Communications • Effective communication is essential
• Must be properly established for everyone at
scene
Risk Management for
Wildland Operations • Firefighters must know LCES
– Escape routes • Take into account to move people to safety if
events change
Risk Management for
Wildland Operations • Firefighter must know LCES
– Safety zones • Areas large enough for personnel and
equipment to stay safe if conditions change
Risk Management for
Wildland Operations • LCES is built on two basic guidelines:
– Before safety is threatened, each firefighter
has to know how the LCES will be used
– LCES must be reevaluated continuously.
Chapter 3 Summary
• Few departments have taken the time to
develop a risk management program.
• Risk management encompasses three
processes: risk assessment, risk
mitigation, and evaluation and
assessment.
Chapter 3 Summary
• Risk management is viewed by both
NFPA and FEMA at three separate and
distinct levels: – The community as a whole
– The emergency response organization
– Emergency response operations of
individuals
Chapter 3 Summary
• A successful risk management program
will rely on: – Senior management’s commitment
– Support and participation of the
department leaders
– Awareness and cooperation of everybody
in the department
Case Study
• THE SCENE: A call in regards to a structure fire was
received by the dispatcher. The first
company that arrived on the scene
encountered a ranch-style home with
heavy smoke showing from the opened
windows. A woman who was on the scene
told the Company Officer that her 9-year-
old boy was trapped in the basement.
Case Study
• THE SCENE: The crew advanced a hand line to the
basement to search for the missing child.
Suddenly, the officer’s low-air alarm went
off, but he decided to continue the search.
When the officer ran out of air, he unsealed
his mask and took a total of two breaths at
floor level.
Case Study • THE SCENE:
In the confusion that ensued, everyone
failed to check the surrounding areas and
the missing child was discovered to be on
his friend’s lawn across the street. A very
similar call less than two years earlier was
experienced by this same crew and officer.
They had followed the same procedures at
a basement fire previously and extensively
searched without locating a young girl who
was later found to be deceased in the
basement.
Things to Consider
1. Remember the risk versus benefit
during search and rescue operations.
2. Do not become a victim yourself.
3. Be aware of your air management.
Other Considerations?