Finding Opportunity (& Relevance) in the New World of Work

Recruiter Indaba 2014 Presentation: Natalie Singer

Part 1

State of our Workforce

“Change Enablers” Talent Sourcers & Developers Enabling Access to Labour Markets Assembling New Ways of Working

OPPORTUNITIES

Become a New World of Work (labour market) Expert

Understand changes Know how these are impacting your niche Give insight into options and implementation Offer guidance on changes to workplaces Add value through updates & information

Identify services that would appeal to customers – companies & individuals – within new work options:

Payroll outsourcing Freelance identification, introduction, coordination Freelancer contract management Outsourcing Human Capital project management Skills development Transition facilitation (outplacements) Career development/counselling

FUTURE OF INTERMEDIARY SERVICES

Cutting out the Middle Man

Increasing ComplexityRe-invention of the Middle Manager

Digitalisation reduces

transaction costs Man WITH machine

Consumer-Consumer

Marketplaces

TRENDS

New Business Models

SHIFT FROM ADD VALUE THROUGH

Product Service

Output Outcome (real results)

Transaction Relationship

Supplier Network

Resources Eco System

When price seems the main driver & technology can offer things cheaper...

Lessons for Recruiters

OUT IN

CV / resume Profiles (social media)

Company website Social Network

Standard Performance Management

360 Reviews (internal & external)

Standard Compensation/Remuneration

Not based on skill, qualification or time but rather on the “VALUE” of the individual, their network, influence and contribution both inside/outside working hours and parameters

Employment environment has changed...

Lessons for Recruiters

NOT RATHER

Cost Value

Product Service

Standardised Customised / Personalised

Speed Expertise

Data Insight: Interpretation / Context

Supplier Network

Commodity Relationship

Resources Eco System (network)

Impossible to compete with Artificial Intelligence...need to leverage Human Touch

CHARACTERISTICS OF

FUTURE FRIENDLY STAFFING

BUSINESSES

Increased collaboration between Public and Private Employment Services

Customised, personalised service (not just T&C)

Shift from client-focused services to individual

Focus on long-term relationships with individuals: lifelong career management

Utilisation of online/virtual channels

Increased attention on candidates

Skills development, especially in “difficult” jobseeker categories

Increased career guidance/coaching offerings

Development of innovative recruitment practices and services

Provision of interim management, project sourcing and consulting services

SUSTAINABILITY FOR STAFFING BUSINESSES

Innovation & Ingenuity

Human 2 Human

Interaction

Storytelling not Data selling!

Investment in

ExpertiseInsight...not Data