final report consumer protection act2003

8/2/2019 Final Report Consumer Protection Act2003

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Present Scenario of Consumer Protection Act In

Bangladesh


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REPORT ON

Present Scenario of Consumer Protection Act.

Course Code: BUS-

Course Title: Business Law

Submitted to:

Md. Mustafizur Rahman

Lecturer

Department of Business Administration

Submitted by:

Group Name:

Name ID No.Samad Ahmed Chowdhury 1001010010

Tanzina Akther 1001010014

Rumena Akther Chowdhury 1001010016

Aysha Jahan Reme 1001010017

Nasima Begum 1001010018

S.M. Humayoun Kabir 1001010019

Md. Abdul Wadud 1001010036

24th Batch, Section-A

Department of Business Administration

Leading University, Sylhet

Submission Date: December , 2011


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December , 2011

Md. Mustafizur Rahman

LecturerDepartment of Business Administration

Leading University

Sylhet- 3100

Subject: Submission of report on Present Scenario of Consumer Protection Act.

Dear Sir:

We the SPARK group glad to present our report on Present Scenario of Consumer Protection

Act that you have offered us to prepare as a requirement of Business Law course.

This report provides us with a learning experience & knowledge. We tried our best to gather

most complete & relevant information.

We are greatly hopeful that this report will meet up your expectation & will clarify the idea

about the subject. We tried to prepare this report according to your prescribed guidelines.

While working on this report we have gained valuable knowledge & unforgettable experience.

We are very much glad to prepare this report for you.

Sincerely yours

Name ID No. Signature

Samad Ahmed Chowdhury 1001010010

Tanzina Akther 1001010014

Rumena Akther Chowdhury 1001010016

Aysha Jahan Reme 1001010017

Nasima Begum 1001010018

S.M. Humayoun Kabir 1001010019

Md. Abdul Wadud 1001010036


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Acknowledgement

At first we want to give thanks to the almighty ALLAH for helping us to make this report. We

also want to give thanks our course instructor Mr. Mustafizur Rahman sir for offering us to

make such an interesting report & for giving us valuable instruction to fulfill the report .

It is believed that, any success can be gained by hard working . We tried to put our best

effort for making the report successful.

We are very much grateful to our entire group member, because without kind cooperation of

our group member it was impossible to prepare this report.


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Executive Summary

Consumer means person who pays money for goods & services.Consumer is a

particular person receives goods and services from a person who is engaged inbusiness but the consumer is not openly engaged in a trade.

To ensure consumer right and to protect them from unfair business practice

Bangladesh should have a practical consumer policy. Consumer Protection Act.

is planned to ensure reasonable challenge and the free flow of open

information in the market. It is essential for speedy development and

globalization of our economy.

The objective of Consumer Protection Act. are (a) right to be protectedagainst the marketing of goods and services which are hazardous to life and

property( b) right to be informed about the quality, quantity, potency, purity,

standard and price of goods or services so as to protect the consumer against

unfair trade practices( c) right to be assured , wherever possible , access to a

variety of goods and services at competitive prices( d) right to be heard and to

be assured that consumers' interests will receive due consideration at

appropriate forums( e) right to seek redresses against unfair trade practices and

unscrupulous exploitation of consumers( f) right to consumer education.

Consumers have eight basic rights, which are internationally recognized and

approved by the United Nations. These are: the right to satisfaction of basic

needs; the right to safety; the right to be informed; the right to choose; the

right to consumer education; the right to a healthy environment; the right to be

heard; and the right to redress.

In Bangladesh consumers are continuously suffering by various way. Some

ways are- impure food in hotel & restaurant, using polluted water, water- borne

diseases like: diarrhea, dysentery, enteric fever, hepatitis, poisoning, inadequate

medical services, air pollution by the manufacturer, product destroy the fertility

of land, sale of contaminated fruits & other commodities, inadequate transport

services to consumer.

In Bangladesh, the Consumer Protection Act. is not properly implemented

ineffectiveness of the law. There are some major reasons behind the

ineffectiveness of these law. These are- lack of awareness, illiteracy, economic

condition, solidarity and compromising attitude.


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To ensure Consumer Protection Act. consumers should have some

responsibility. These are critical awareness, action, social concern and

environmental awareness.

In findings we can say that-

To implement Consumer Protection Act. the following steps should be taken-

Government should check the availability of product tester institution

like BSTI.

To get available source of information, publicity have to increase.

Manufacturer must be oblige to inform their consumers about

products.

With the cooperation of consumer, government should impose some

rules to business organization.

To ensure Consumer Protection Act. inefficiency of administration

sector should be removed.

Inadequate transport sector have to set up danger free.

In medical sector insufficiency of doctor and staff must be removed

for implementing Consumer Protection Act.


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Chapter-I


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1.1 Introduction

We, the SPARK group have prepared a report on Present Scenario of Consumer Protection

Act in Bangladesh .This report provides us with a learning experience and knowledge in

several areas.

To ensure reasonable challenge and the free flow of open information in the market,

Consumer Protection Act. is planned. The Act. is also designed for preventing businesses that

engage in fraud or specified unfair practices from gaining benefit over competitors.

1.0 Origin of the report

The report titled Present Scenario of Consumer Protection Act. in Bangladesh was offered by

our course instructor Mr. Mustafizur Rahman as a requirement for the Business Law course.

1.2 Rationale of the Study

In the backdrop of rapid development and globalization of our economy, to know Consumer

Protection Act. is essential. The aim of Consumer Protection Act. to protect the right of

consumers. The Act. may provide bonus protection for the weak and those who are unable to

take care of themselves.

1.4 Objectives of the study

Get an overview

To acquire the basic knowledge about the Consumer Protection Act. in Bangladesh.

To have idea about services of various sector.

To highlight findings & necessary recommendation to overcome the problem.

To study the major reasons behind the ineffectiveness of the Act.

To have a idea about the impact of Consumer Protection Act. in Bangladesh.

.

Additional overview

To know the objective of Consumer Protection Act.

To study how much the act. has implemented in Bangladesh.

To study the rights of consumers.

To have a idea about Consumer Association of Bangladesh ( CAB )

To study the responsibility of consumers.


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1.5 Scope of the study

The title of this report is Present Scenario of Consumer Protection Act in Bangladesh. In this

report we have explained the present scenario of implementation of Consumer Protection Act.

in Bangladesh.

1.6 Methodology

In this study investigative research was undertaken to gain insights and know about the

implementation of Consumer Protection Act.

1.6.1 Sources of Data Collection

Secondary sources have been utilized for collecting data to make this report.

Secondary sources consist of several websites.

1.6.1.1.Secondary sources

www.

www.

1.7 Limitation of the study

There are some limitations of the study which are as follow:

Lack of in depth understanding of Consumer Protection Act.

Lack of required data.


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Introduction


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1.0 Consumer Protection Act :

Consumer protection act is designed to ensure fair competition and free flow of accurate

information in the marketplace. The act is designed to prevent businesses that engage in fraud

or specified unfair practices from gaining an advantage over competitors and may provide

additional protection for the weak and those unable to take care of themselves. Consumer

protection act is a form of govt. regulation which aims to protect the interests of consumers.

For example, a govt. may require business to disclose detailed information about products

particularly in areas where safety or public health is an issue, such as food. Consumer

protection is linked to the idea of consumer rights and to the formation of consumer

organizations which help consumers make better choices in the market place. Consumer

interests can also be protected by promoting competition in the markets which directly and

indirectly serve consumers. Consumer protection can also be asserted via non- govt.

organizations and individuals.

1.1Background of Summary:

In the backdrop of rapid development and globalization of our economy it is essential that

Bangladesh should have a pragmatic consumer policy to ensure consumer right and to protect

them from unfair business practice. There is a popular saying is Market Economy that

Consumers are the King but in the context of Bangladesh can we say the same?

In Bangladesh, peoples are now live in the state of insecurity as well as uncertainty. Two fold

dangers confronting the urban consumers are under consumption and health hazards arising out

of price spiral, lucrative advertising, packing the poor quality products with attractive covers

and massive adulteration. The onslaught of criminalization in commercial operations continued

to jeopardize the rights of the consumers in the recent past. Added to it many a fraud practice

unnoticed by the authorities went against public safety and security. Even now, the ordinary

consumers have much less access to the concerned authorities and the latter have been found to

be inefficient-not equal to the task in the face of manipulation of the market by the criminal;

syndicate.

However, social movement in consumers regime puts consumerism first. Consumers Voice

is at the heart of such movement. Of course, belatedly, the Consumers Association of

Bangladesh (CAB) organized such movement through awareness buildings campaigns,

conferences, rallies and publications. This is in response to the development of consumerism at

the global level.


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1.2 Objective of Consumer Protection Act:

The main objective of the Consumer Protection Act, 2010 is to protect the interest andsafeguard the rights of the consumers which are as follows:

Right to be protected against the marketing of goods and services which are hazardous

to life and property

Right to be informed about the quality, quantity, potency, purity, standard and price of

goods or services so as to protect the consumer against unfair trade practices

Right to be assured , wherever possible , access to a variety of goods and services at

competitive prices

Right to be heard and to be assured that consumers' interests will receive due

consideration at appropriate forums

Right to seek redresses against unfair trade practices and unscrupulous exploitation of

consumers

Right to consumer education.


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Analysis


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2.0 Consumer:

Consumer is a person who is not openly occupied in a trade, but receives goods and services

from a person who is occupied in the business. To keep the business beneficial and legal, some

policies have been recognized by the government to create equilibrium between profit and

quality. Such policies are basically about goods and services, supplied to the consumers or

customers, who desire to buy or hire goods and/or services from the sellers or manufacturers.

Consumer is defined as someone who acquires goods or services for straight use or possession

rather than for resale or use in production and manufacturing.

2.2 Rights of the Consumer:

There are some basic rights of consumers .we describe below the rights of the consumers:

2.2.1 The Right to Basic Needs :

Consumer has some basic needs like guarantee survival, adequate food, clothing, shelter, health

care, education and sanitation. Consumers may look forward to the availability of basic and

prime commodities to consumers at affordable prices and of good quality. Consumers prioritize

their needs look for quality not quantity. Be quality conscious, not brand conscious. In the time

of crisis consumers has to be vigilant in ensuring that basic commodities are available in themarket. If consumers are not satisfied ensure that in the time of crisis, the prices of

commodities do not increase abnormally.


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2.2.2 The Rights to Safety :

Consumers always expect that they will get the safe commodities. Manufacturer should ensure

safety of products before selling their products in the market. Consumers may look forward to

labels which contain the proper information as regards the product, its use and how to operate

it, if the need arises, and also precautions or warning signs. If consumer has sensitivity to acertain ingredient, it would be very beneficial if they read all labels and product circulars before

using a certain product. For safety consumers has to avoid hazardous and harmful products.

2.2.3 The rights to information :

The right to be protected against dishonest or misleading and labeling is given the facts and

information needed to make an informed choice. Consumers may look forward to complete

information about the product to be purchased including its use, ingredients/chemical contents,precautions, if any limitations and expiry date. Before purchasing a product, it is very important

for consumer to read the label carefully so that they would be able to know its use, content,

number of pieces, how to care for the product. Before signing any document like warranties or

guarantees, credit items or service contacts, it is important to read and understand all provisions

in the document. If consumer needs to clarify something regarding the use of the product, dont

hesitate to write the company so that they can obtain detail information.


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2.2.4 The Rights to Choose :

The economy of Bangladesh is mixed. In mixed economy market consumer has right to choose

product with at reasonable price and assurance of satisfactory quality. Consumers may look

forward to a wide array of goods and services which are offered in the market with diverse

brands, sizes, shapes, and colures with difference in the price, quality, and use. Specify what

consumers really want. The biggest size may be cheaper but it may not be what consumersneed. If product testers are available consumers can try one.


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2.2.5 The Right to Redress:

The right of a fair settlement for just claims is ensured. It includes the right to receive

compensation for misrepresentation of shoddy goods or unsatisfactory services and the

availability of acceptable forms of legal aid or redress for small claims where necessary.

2.2.6 The Right to Representation:

The right to express consumer interests in the making and execution of government policies.

Consumers may look forward to legislators who would propose bills to the parliament which

will become laws/acts in later time. And these laws would ensure that consumers would have

the chance to live a better life by getting the best value for their hard- earned money.

Consumers can read newspapers, bulletin boards in private and govt. Offices, especially in their

locality for announcements of public hearings. Take time to attend public hearings or event inconsumers area where consumer issues are being discussed. Be aware of the consumer laws

and regulations are being implemented in their locality.

2.2.7 The Right to Consumer Education :

To be an informed consumer everyone has the right to acquire necessary knowledge and skills

about products and service. There are three dimensions of society, like business, government

and consumer would embark on an information campaign through media on consumer related

issues. We should ensure the consumer education through a series of seminars, conferences,

trainings, public hearings for the welfare of consumers. Consumers can scan newspapers,

magazines and other reading materials for articles or new bits which educate consumers onhow to get the best value for their money.


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2.2.8 The Right to a Healthy Environment :

Environment is an important factor for consumer rights. Consumers have the right to live and work in

a healthy and hygiene environment. Be aware of every kind and extent of pollution occurring in

consumers locality like air pollution so that consumer would be able to address the problem. The

protection of the environment is reducing the source of solid wastes by buying earth friendly products.

These are products that could be disposed properly without harming our environment.


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2.3 Statement of Act to Protect the Consumer interest:

The Price and Distribution of Essential Commodity Ordinance, 1970 was enacted to ensure the

right price so that the importers, producers and the businessmen may not be able to earn unjust

profits.

The Drug Control Ordinance 1982 empowered Government to establish control over

manufacture, import, distribution and sale of drugs. This enactment makes provisions for

constituting a Drugs Control Committee, which is known as Drug Administration. Without its

permission no drug can be manufactured for sale or be imported or distributed. In case of

manufacturing of drugs, the firms are advised to follow the recommendations of the World

Health Organization.

The Breast Milk Substitute (Regulation of Marketing) Ordinance 1984 states that nobody is

allowed to promote the use of any breast milk substitute or give any impression that breast milk

substitute is better than breast-feeding. That will amount to an offence. The Ordinance has also

made it mandatory to inscribe that there is no substitute to breast-feeding on the package of

the substitute.

Further on October 27, 1988 Bangladesh has joined anti-smoking campaign. The aim of such

campaign is to reduce the use of tobacco. Sellers and manufacturers are instructed to give

warning on the tobacco packet as smoking is injurious to health. Without this caution they

are not allowed to display or advertise any tobacco product.

The Special Power Act 1974 provides for more severe penalties for advertisement, black-

marketing, smuggling, adulteration of or sale of adulterated foods, drinks, drugs or cosmetics.

The Dangerous Drugs Act 1930 empowered government to put restrictions on cultivation of

cocoa-plant, manufacture and possession of opium, cultivation of poppy etc.

The Trade Mark Act 1940 provides that all manufactured commodity should have a trademark,

which will distinguish it from other commodity of the same nature and the consumers will get

the liberty to choose their own brand. The object of this act is to give protection to the original

trademark against unauthorized use of his Trade Mark by his competitor(s).

The Standards of Weights and Measures Ordinance 1982 provides that the establishment of

standards of weights and measures shall be based on metric system and units of measurement

and would be know in the country as System International (SI) units.

According to the Bangladesh Pure Food Ordinance, restriction to Production and sale of

adulterated food stuffs, foods harmful to men and animals, brands in labeling and

advertisements, Sale of flesh of dead animals (banned). For first time violation of the law

punishment ranges up to a fine of Tk. one thousand or imprisonment for up to one year or both,

and For a second time violation the highest length of imprisonment remains the same while the

highest limit of fine rises to Taka four thousand only.


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Findings

3.0 Consumers Sufferings in Bangladesh:

In our society, as we can see now-a-says people engage in selling food grain or food stuff orreadymade food have resorted to adulteration or contamination and pollution simultaneously


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and they are putting the whole nation into health hazards. These dishonest traders of foodstuff

and the owners of restaurants and post hotels are killing people very technically and indirectly

just for profit. Unscrupulous traders randomly use chemicals in fruits and adulterate food items

including milk and milk products. These traders are silent killers. They are slowly poisoning

people especially children, to a slow death. The existing laws are not strong enough to punish

these murderers,

3.0.1 Impure Food in Hotel Restaurant:

According to the constitution of Bangladesh, there are some secure provisions of the basic

necessities of life including food (article 15). Another Article 18 of our Constitution states that

the State shall raise the level of nutrition and improve public health as its primary duties. Both

the Articles imply food safety requirements for consumers and the State must be ensured

through enactment of appropriate laws. Food safety is defined by WHO as all conditions and

measures that are necessary during the production, processing, storage, distribution and

preparation of food to ensure that it is safe, sound, wholesome and fit for human consumption.

But looking at the situation in Bangladesh, in the light of the WHO definition, most consumers

in Bangladesh are unable to get safe food from producers and traders though they are entitled to

it. The main factors behind food contamination appear to be use of non-potable water, food

adulteration, improper disposal of excreta and unhygienic practices prevailing in homes, they

added. Foods served in hotels and restaurants are often prepared early in the morning in large

quantities and kept for hours allegedly without proper and safe preservation until the whole lot

is sold out. Improper storage of food and cleanliness of restaurant staff, unhygienic

preservation in such eateries contributes significantly to the spread of food borne diseases.


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3.0.2 Polluted Water Use By Consumer:

The consumer of Bangladesh use polluted water which is polluted by different wastage of

industries and useless oil of different type of boat. Most of our people are poor who used

polluted water from river and ponds. They use same pond or river water for drink and bath and

other task. This is harmful for heath and causes for different diseases.

3.0.3 Water-borne diseases Due to Impure Food:

According to World Health Organization (WHO), globally up to 70 per cent of diarrhea cases

are caused by bacteria transmitted to humans through food and water. Due to lack of awarenessabout safe food, water-borne diseases such as:


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3.0.4 Example of Food Adulteration:

Managers of 2 bread factories jailedAug 16, 2010

A grimy brush was recovered from the dough of a bakery factory at the city's Dayaganj area

yesterday by a mobile court led by Magistrate Rokonuddaula.

The court raided New Al Amin and Abdul Mazid bakeries and also found rotten 'morobba' and

some hazardous chemicals from these two factories.

Managers of the two factories Md Delwar and Abul Kashem were sentenced to one month's

simple imprisonment and were fined Tk 1,000 each and in default to suffer for another month

in prison under the Section 272 of the Penal Code.

Posh shopping mall fined

Sep 3, 2010

Agora Shopping Mall at Rifles Square in the city was fined Tk 50,000 for selling food items

that did not carry manufacturing or expiry dates.

A mobile court led by Magistrate Rokonuddaula raided the shopping mall yesterday and found

Daimond Maida, Nurani Ata and many other items without these mandatory dates.

3.0.5 Inadequate Medical Service:


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In the Medical service sectors, the consumers are deprived of their legitimate services even

after paying increased costs. The Doctor and staff are not sincere in their duties and

responsibilities and do not adhere to minimum ethics in their professional practices. Incidence

of death due to wrong treatment or intakes of adulterated and counterfeit drugs are often

published in the newspapers. Surprisingly the drug administration is silent.

3.0.6 Air pollution by the manufacture :

Air is polluted by different unplanned industries and smoke of brick field and vehicles.

Consumer consumed this polluted air and suffers different problem. Most of industries and

brick field are not permitted from government.

3.0.7 Product Destroy the Fertility of Land:


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Uses of poly bag which reduce the power of land. It indirectly reduces our cultivationof crops. Which also pollute our air through burning. The increasing number ofconsumer of our country may face severe problem from it. The use of polybagrestricted by government, but the rate of using politinbag increasing rapidly.

3.0.8 Sale of Contaminated Fruits Other Commodities:

Although the buyer is still required to make a reasonable inspection of goods upon purchase,

increased responsibilities have been placed upon the seller. The modern trend in laws

protecting consumers has largely minimized the importance of this rule. Though the Consumer

Protection Act has a restriction to sale of fruits treated with chemicals endangering public

health, the sale of contaminated food is increasing rapidly.

In Bangladesh, Consumer Rights Protection Act (CRPA) was enacted in 2010. However, the

act categorically limits the right of consumers to seek justice. Under the law, an unhappy

consumer will not be able to file allegation directly to a magistrate seeking justice.


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3.0.9 Inadequate Transport Service to Consumer:

The transport sectors are more dangerous and horrifying. No one can be assured of safe-return

home. In the absence of good road transport system and due to lack of effective implementation

of existing traffic laws, road accidents have been increasing at an alarming rate causing heavy

tolls of lives and damage to property. Defective bus, minibus, auto-rickshaw and rickshaws areplying on the road with excessive passengers and often causing accidents resulting in death and

damage to lives of innocent passengers. In case of water way every year we see the overloaded

launches capsizing and killing hundreds of people.

Despite the existence of consumer protection act, the consumer face different problem and at

last face unexpected death. Unguarded level crossing, frequent mechanical and human failures,

dilapidated rail tracks and outdated signaling system were the main reasons behind 590 rail

accidents the year of 2010.

In 2009, 60 people died in train accidents. Of them 51 died in collisions between train and road

traffic at the level crossings. The death toll was 53 in 2008 in 893 train accidents.

On April 16, 2008, 17 people were killed and 25 others injured in a fatal accident when a

Dhaka-bound intercity train rammed a passenger bus at a level crossing in Kalihati upazila of

Tangail.

According to the Bangladesh Railway, around 5050 train accidents occurred in the country

between 2000 and 2009.

The authorities of particular sector are not concern about the right of consumer. For higher

profit this sector carry huge passenger, and face unexpected accident. Ferry accidents due to

overloading and poor design claim many lives each year in Bangladesh. In February, 150

people were killed when a ferry capsized in a cyclone near Dhaka.

At least 3,000 people have died in more than 260 ferry accidents in Bangladesh since 1977.


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As same as public bus are overload passenger for higher profit without considering consumer

right and face different road crash.At least 38 people, including eight in the capital, were killed

and 80 others injured in road accidents across the country during the Eid holidays.

3.1 Market Survey of CAB ( Consumers Association of Bangladesh):

Consumers Association of Bangladesh (CAB) conducted a survey on packaged biscuits of 66

brands (both imported & locally produced) made of 33 companies in July 2009. The survey

revealed that 76% did not have BSTI certification marks and proper labeling, 86% had no

expiry date on the label, in 83% cases weight was not mentioned and in 83% cases the sellers

are taking more price.

Consumers Association of Bangladesh conducted another survey in August- September 2009

on 51 brands of Jams and Jelly of 31 companies and it was found that 52% of Jams and Jellydid not have BSTI certification marks, 13.72% did not mention ingredients, 23.52% did not

mention date of production and date of expiry and in 54.90% cases retail price was not

mentioned on the label.

Bangladesh Standard and Testing Institute (BSTI) is beset with numerous problems. It is not

well equipped with modern facilities for testing products and commodities. The efficiency and

integrity of the officials of BSTI are often questioned by the general consumers.

3.2 Major Reasons Behind the Ineffectiveness of the Law:

Some of the reasons that pose problems for the Bangladeshi consumers in general are explained

in the following sections.

3.2.1 Lack of Awareness:

Mass people of Bangladesh are unaware of their rights as a consumer. They do not know if the

sellers cheat them, what they should do or where they should go. The reason behind is thatconsumers right is still a comparatively new concept to the people of Bangladesh.

3.2.2 Lack of Administration Awareness:

Inadequate awareness of administration consumer of our country suffers different type of

problem. Most of government office staff is not active about his duty. Bribe is another buzz

word for administration sector.


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3.2.3 Illiteracy:

Most of the people in Bangladesh do not know about the existence of their rights as consumer.

One of the main reasons for this is the lack of basic education. They cannot think up to the

level that they can have such rights which would give them protection against adulteration of

food, medicine etc. and the right to get proper service for which they are paying.

3.2.3 Economic Condition:


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We cannot avoid thinking of the economic condition which does not provide the atmosphere fit

for consumers who are careful and demand quality.

3.3.4 Solidarity :

The responsibility to organize together as consumers to develop the strength and influence to

Promote and protect our interest.

3.2.5 Compromising Attitude:

Sometimes we do compromise with the quality of goods bought because of our financial

limitation. If we are incapable of paying the accurate price for the goods we buy, we cannot

expect a high standard of quality for the same.

3.3 Responsibilities of Consumer:

Consumer has some responsibilities, which is discus following

3.3.1 Critical Awareness :

The responsibility of consumers to be more attentive and searching about the use of product,

price and quality of goods and service we use. So it is an important responsibility for a

consumer.

3.3.2 Action :


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The responsibility to avow and act should ensure that we get a fair agreement. As long as we remain

passive consumers, we will continue to be suffered.

3.3.3 Social Concern :

The responsibility to be aware of the impact of our consumption to other citizens, mainly whoare powerless groups, whether in the local, national, international community.

3.3.4 Environmental Awareness

It is our duty to understand the environmental consequence of our consumption. Consumers

should recognize their individual and social responsibility to preserve natural resources and

protect world for future generations.

3.4 Impact of Consumer Protection Act in Society:

Before 1950s consumer law is not strictly followed by the society or government but now a

days consumers are more concern about law and their rights, responsibilities. Also our

government takes proper actions about consumer rights. For example, in Bangladesh month of

Ramadan price of the daily needs abnormally increasing but their government took proper step.

Also they monitor the bazaar. In the restaurants they mixed chemical in the foods govt strictly

protect that harmful thing. Many countries have monitoring agencies to monitor the consumer

rights whether its broken or not.


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Recommendation

By analyzing the above information we have arrived at the following decision-


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Government has to see whether the product tester institutions are available or not. If

there is lack of product tester then like BSTI some product tester institution should be

set up.

In rural area, upazilla, union etc. there are lack of available source of information. For

removing this problem more publicity have to increase.

Manufacturer must be oblige to inform their consumers about products.

Governments have to impose some rules to business organization so that they cant

breach the law. For implementing this cooperation of consumer is essentially needed.

In administration, there is lack of efficiency in different sector. Now-a-days bribe

money is common in administration. To ensure consumer protection inefficiency of

administration sector should be removed.

Due to inadequate transport services, consumers often face dangerous problem and

unexpected death. For implementing consumer protection transport sector should be set

up danger free.

Sometimes consumers are deprived of their lawful services due to the less sincerity of

doctor and staff of medical. In medical sector, inadequacy of doctor and staff must beremoved to ensure consumer protection.

Air pollution should be protected by the implementation of Consumer protection Act.

also.


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Conclusion


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Unfortunately, for proper implementation of the laws for consumer rights in Bangladesh, there

are problems in different areas and sides that should be taken into consideration. From the

government perspective, the government has yet to establish more new comprehensive and

effective laws that are strict in regards to regulations of how products are produced, and how

both products and services are provided to the consumers and also how much companies areresponsible in the quality of the products and services they sell in order to provide better

security for consumers, and to purchase products without worries from being cheated or worst

of all to be harmed due to consumption of such products. Due to lack of proper separate court

facilities in aid of consumers to directly go for help should they suffer any breach of law.


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Appendix

6.0 References:

Visiting Area VisitingDate


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http://www.legalfox.co.uk/ 12 Dec,

2011

http://www.thedailystar.net/newDesign/news-details.php?nid=200873 12 Dec,

2011

http://www.thedailystar.net/newDesign/news-details.php?nid=209545 12 Dec,

2011http://www.thedailystar.net/newDesign/latest_news.php?nid=32019 13 Dec,

2011

http://www.thedailystar.net/newDesign/latest_news.php?nid=31498 13Dec,

2011

http://www.rte.ie/news/2007/0106/bangladesh.html 14 Dec,

2011

http://theindependentbd.com/paperedition/others/aviationandtourism/4084 15 Dec,

2011

http://theindependentbd.com/national/68408-27-killed-in-road-accidents-

during-eid

15 Dec,

2011

http://www.google.com/search?ie=UTF-8&oe=UTF-8&sitesearch=http%3A

%2F%2Fwww.thedailystar.net&q=report+

15 Dec,2011

http://tazakhobor.com/newspaper/thedailystar.net.html 15 Dec,

2011

http://www.encyclopedia.com/topic/food_adulteration.aspx 15 Dec,

2011

http://www.encyclopedia.com/topic/food_adulteration.aspx 16 Dec,

2011

http://www.springerlink.com/content/v1380v5r15m82441/ 16 Dec,

2011

http://www.lawyersnjurists.com/resource/articles-and-

assignment/consumer-protection-

16 Dec,

2011

http://www.oppapers.com/essays/Bangladesh-Pure-Food-Ordinance-

2005/849798

16 Dec,

2011
http://www.legalfox.co.uk/http://www.thedailystar.net/newDesign/news-details.php?nid=200873http://www.thedailystar.net/newDesign/news-details.php?nid=209545http://www.thedailystar.net/newDesign/latest_news.php?nid=32019http://www.thedailystar.net/newDesign/latest_news.php?nid=31498http://www.rte.ie/news/2007/0106/bangladesh.htmlhttp://theindependentbd.com/paper-edition/others/aviationandtourism/4084http://www.google.com/search?ie=UTF-8&oe=UTF-8&sitesearch=http%3A%2F%2Fwww.thedailystar.net&q=reporthttp://www.google.com/search?ie=UTF-8&oe=UTF-8&sitesearch=http%3A%2F%2Fwww.thedailystar.net&q=reporthttp://tazakhobor.com/newspaper/thedailystar.net.htmlhttp://www.encyclopedia.com/topic/food_adulteration.aspxhttp://www.encyclopedia.com/topic/food_adulteration.aspxhttp://www.springerlink.com/content/v1380v5r15m82441/http://www.oppapers.com/essays/Bangladesh-Pure-Food-Ordinance-2005/849798http://www.oppapers.com/essays/Bangladesh-Pure-Food-Ordinance-2005/849798http://www.legalfox.co.uk/http://www.thedailystar.net/newDesign/news-details.php?nid=200873http://www.thedailystar.net/newDesign/news-details.php?nid=209545http://www.thedailystar.net/newDesign/latest_news.php?nid=32019http://www.thedailystar.net/newDesign/latest_news.php?nid=31498http://www.rte.ie/news/2007/0106/bangladesh.htmlhttp://theindependentbd.com/paper-edition/others/aviationandtourism/4084http://www.google.com/search?ie=UTF-8&oe=UTF-8&sitesearch=http%3A%2F%2Fwww.thedailystar.net&q=reporthttp://www.google.com/search?ie=UTF-8&oe=UTF-8&sitesearch=http%3A%2F%2Fwww.thedailystar.net&q=reporthttp://tazakhobor.com/newspaper/thedailystar.net.htmlhttp://www.encyclopedia.com/topic/food_adulteration.aspxhttp://www.encyclopedia.com/topic/food_adulteration.aspxhttp://www.springerlink.com/content/v1380v5r15m82441/http://www.oppapers.com/essays/Bangladesh-Pure-Food-Ordinance-2005/849798http://www.oppapers.com/essays/Bangladesh-Pure-Food-Ordinance-2005/849798


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final report consumer protection act2003

Documents