consumer education chapter 3 consumer protection
DESCRIPTION
Consumer Rights and Responsibilities continued.. Consumer Bill of Rights (7) continued.. Right to be heard – The government must consider consumer interests when creating laws. (Ex. Lobby) Right to be heard Lobby Right to redress – Consumers should be able to obtain fair remedies to consumer problems. (Ex. Legal action) Right to redress Ex. Legal actionTRANSCRIPT
CONSUMER EDUCATION
Chapter 3Consumer Protection
Consumer Rights and Responsibilities
Consumer Rights and Responsibilities Consumer Bill of Rights (7)
Right to Safety – Products must not endanger consumers’ lives or health (ex. recalls)
Right to be informed – Businesses must provide accurate information in advertising, labeling and sales practices. (Ex. Food labeling in Jewel)
Right to choose – Consumers must have a variety of goods and services from which to choose.
Consumer Rights and Responsibilitiescontinued..
Consumer Bill of Rights (7) continued.. Right to be heard – The
government must consider consumer interests when creating laws. (Ex. Lobby)
Right to redress – Consumers should be able to obtain fair remedies to consumer problems. (Ex. Legal action)
Consumer Rights and Responsibilitiescontinued..
Consumer Bill of Rights (7) continued.. Right to Consumer Education – Sufficient information
should be available for consumers to make rational decisions.
Right to a healthy environment – Businesses should avoid polluting the environment and should contribute to the welfare of the community in which they operate.
DENTISTLAPBAND
TSA AGENTSSCARED TO DEATH
EVIL NEIGHBORTRAVEL BED
RecapWhat Right Is It?
Consumer Rights and Responsibilitiescontinued..
Consumer Responsibilities (7) Responsibility to Use Products Safely –
Consumers should use products the way the manufacturer meant it to be used.
Responsibility to Use Information – Consumers are responsible for using the information to evaluate product choices.
Responsibility to choose carefully – Consumers should take advantage of product variety and by considering many options and making rational choices.
Consumer Rights and Responsibilitiescontinued..
Consumer Responsibilities (7) continued.. Responsibility to express
satisfaction or dissatisfaction – consumers should tell their elected officials their opinions on consumer issues and inform them of improper business practices.
Consumer Rights and Responsibilitiescontinued..
Consumer Responsibilities (7) continued.. Responsibility to seek redress –
Consumers should inform businesses of product defects and unfair practices.
Consumer Rights and Responsibilitiescontinued..
Consumer Responsibilities (7) continued.. Responsibility to be an educated
consumer – consumers should take advantage of opportunities to gather information and learn how to make rational buying decisions.
Responsibility to contribute to a healthy environment – consumers should support businesses that operate responsibly and report environmental abuses.
Government and Consumer Protection
Consumer movement – seeks to protect and inform consumers by requiring such practices as honest advertising, product warranties, and improves safety standards.
Government and Consumer Protection continued..
Government protection Federal Trade Commission
(FTC) – Responsible for protecting consumers from unfair or deceptive business practices. Ex False advertisingCease-and-Desist order
Consumer Product Safety Commission (CPSC) – Responsible to protect consumers from dangerous products.
Government and Consumer Protection continued..
Government protection continued.. Warranties
WarrantyFull warrantyLimited warrantyImplied warranty
Deception and Fraud
Deception Trading up Loss leader
Fraud bait and switch Pyramid Schemes Telephone Fraud
Deception and Fraud continued..
Resolve Consumer Problems Making Complaints (letter)
Date and location of transaction A specific description of the
product you purchased Product price and method of
payment A specific explanation of what is
wrong with the product. A statement of how you want
the problem resolved.
Deception and Fraud continued..
Resolve Consumer Problems continued The complaint process at the place of
business pg 110 – 111
Help from Consumer Organizations Better Business Bureau (BBB)
Helps resolve disputes between consumers and sellers
Keeps files of complaints on local businesses. Educates consumers with tip sheets and info
on internet. Promotes honest advertising and selling
practices.
Deception and Fraud continued..
Resolve Consumer Problems continued Arbitration Cooling off periods Small claims court.
No lawyer neededCosts are lowQuick resolutions