10:30 - Mark and Co Arrives

10:45 – Tour

11:30 - Ribbon Cutting Ceremony

12:00 - Welcome Event hosted by BECO

1:00 - 2:30 Town Hall - Mark and Andrew present and Q/A to follow

Schedule May 1st, 2013

Core Purpose“We help our customers achieve

financial security by building relationships and providing

exceptional service”

Charlotte Operations

Center

Claims Controls

Who We Are….

Client RelationsDisbursements

We Provide….

Integrity

Cooperation

Trust

Respect

Quality

to all customers.

FIRST QUARTER RESULTS AXA EQUITABLE & MONY

94%Satisfaction rating by The Beneficiary Scope Survey

Note: The composite scores are all calculated using the STIC KPI product weighting.

Death Benefits Paid *

AXA Life:

$144,538,446

MONY Life:

$28,984,415

A stroke of the pen. March 2013. *Death Benefits Paid represents the net proceeds issued to the beneficiaries within the specified month

“As a trusted friend and advisor, I had explained how important life insurance is on both the husband and wife, as well as the benefits of owning personal policies. Bill had some coverage through the city. Kathy had none. Bill and Kathy agreed and in 2000 purchased permanent AXA Equitable policies, in the event “life happens.”

I will always miss my friend and client (Kathy), but know through my professional training and personal belief that “life happens,” [and] Bill will not have to worry about maintaining the standard of life he is accustomed.

Writing this, I realize how noble my purpose is.”

Eddie SilvermanDistrict Manager

AXA Advisors – Illinois

Claims &

Disbursements

What we do: Vision:• Conduct

internal self-exams by assessing controls, collecting data, documenting findings and making recommendations.

The Controls Team

Our team provides oversight and support associated with controls, compliance, legal and regulatory requirements for

Life Operations• Coordinate

incoming audits and exams from regulatory agencies, state insurance departments and AXA Internal Audit and Compliance.

• Assess processes across Life Operations to recommend controls that mitigate risk while emphasizing process improvement.

WORKING TOGETHER:7-DAY CHECK COMPLIANCE

RULEDid you know:• The Securities and Exchange Commission

requires that all variable life disbursements are mailed within 7 calendar days of receipt of the in-good order request. 

• The 7-Day clock begins on the date the request is received in good order (in-good order date = day 1)

• The Controls team performs Quality Review on 100% of these disbursements to ensure compliance with the Rule. 

• 7-Day Compliance reports are included with our Quarterly 38a- Reporting

CLIENT RELATIONS

Our team: • Reviews, investigates, analyzes, and

recommends resolutions to customer sales, service, and replacement complaints in accordance with regulatory agencies (SEC, FINRA and State Insurance Departments) guidelines, legal requirements and approved authority limits. Communicate with policyholders, advisors, field management and legal counsel.

• In 2012, we responded to 958 formal complaints, as well as providing internal recommendations for other Charlotte Operations Center functional areas.

• We also manage 750+ ongoing settlement cases, as well as providing document support to the Law Department, Customer Relations in NY and SOC.

VOICES OF AXA EQUITABLE

“The claims department is

where AXA's noble purpose truly

becomes tangible.”

Ebony McDonaldClaims & Disbursement

Intern Class of 2013

“My job in the claims department is both rewarding and fulfilling.  I know I am using my God given talents to help people in their time of greatest need, the loss of a loved one.  I know the work I do impacts lives.”

Tabitha Henderson, ACSSenior Claims Analyst, Claims DivisionCharlotte Operations Center

VOICES OF AXA EQUITABLE

“What a great opportunity it is to work for a life insurance company, where a legacy can be left for our clients after they are gone....We can build a little legacy everyday by encouraging one another, because a noble purpose is not achieved without NOBLE ACTIONS!”

Evita FreemanSenior AssociateCase Management

“I’ve worked in the Claims Department for seven years.  I have found it very rewarding because this is where we see our purpose fulfilled.  We can touch the lives of every one of our clients, by handling their financial issues with the same importance and care we would offer our mother, father, sister, or brother.”  Laura HarmonAXA Equitable Life Insurance Co.Claims Department

VOICES OF AXA EQUITABLE“My time at AXA Equitable has been ever changing.  And, they say change is good.  I have to say I agree.  With change comes new people, new guidelines, a new look and a new way of thinking.  I like the way I/we look and think now.”

Phyllis M. CrosbyAXA Equitable Charlotte Operations CenterSenior Claims Associate, Claims

“Out of all the areas I have worked in during my 24 years at AXA Equitable, working with the Special Claims (DPW/LTC/LBR) have been the most interesting and challenging of my career.  No two claims are alike.  I learn something new every day, which is why I look forward to tomorrow.”

Linda Donahey Sr. Claims Associate, DPW/LBR/LTCSRAXA Equitable/Charlotte Operations Center

SPREADING OUR NOBLE PURPOSE WORLDWIDE SINCE

1859

WELCOME TO AXA EQUITABLE