EXSERVS TE004 Pre-Finals RequirementStage 2

Act 3

Animal Center/ Adoption Service Blueprint

Time Lapse Approach Entrance Explore Interaction Information

Physical Evidence View of the Animal Center

Animals are seen in ‘drop off pens

Sign on the front door indicating Animals cannot be dropped off until Saturday

Waiting room and front desk

Posters everywhere encouraging visitors to adopt a pet

See pictures of animals. There are also pictures of volunteers with animals.

Service desk with a bell and a sign-in sheet

New puppy playing behind the service desk

New puppy playing behind the service desk

Encyclopedia of dog breeds on service desk counter

Customer

Approaching the entrance of Jameson and Jansen Pet/ Animal Center

Enter into the Animal Center

Explore the room as well as look at the signs in the waiting room

Approach the service desk, see a puppy playing behind the counter

Absorbs information about what dogs they have as well as what to expect to see when they go into the kennels.

(FRONT STAGE)

Service Employees

Greets customers when they walk in

Explains why there volunteers work there, who took the photos of all the animals, and why adopt a pet.

Explains why the guest must sign in. It is to keep track of the visitors, for safety and for the fact that there have been break-ins that are believed to have happened after hours

Asks customer if they are interested in any specific type of pet. Informs customer of what kind of dogs they have

Time Lapse Approach Entrance Explore Interaction Information

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Digital and Devices

Fills out specific paperwork about each case for each animal that is brought to the shelter

No security system currently exists to keep track of break-ins to the center. Employees take their own photos and information of questionable visitors.

(Back Stage)

Employees Volunteers work for service and labor

Animals are brought by animal control (HK PAWS), previous owners. Drop off pens are used for after hours. There are problems with theft in the drop-off pens.

Volunteers take picture of the animals or hire volunteer photographers.

Data Paperwork, different kinds of paperwork must be filled out for each case takes up a log of time and space. It is not unusual for paperwork to get lost over time.

Sometimes information is posted online to social media websites in order for rescue organizations to come and pick up the animals.

Time Lapse Approach Entrance Explore Interaction Information

Networks Working on a network or people to pressure the country. Place to pass laws against tethering an animal

Trying to build a network. Trying to get help and awareness from the community

Direct Partners and Volunteers

Community and Local Volunteers

Hong Kong SPCA, Hong Kong PAWS, Hong Kong Animal Hospital, East Island Animal Hospital, Animal Kingdom Veterinary Hospital

Indirect Partners

City/ Region Law Officials