final 97 sem 2009 ncmpr district 1 presentation november 2
DESCRIPTION
FinalTRANSCRIPT
Steve BacherDirector, e-MarketingBucks County Community [email protected] (215) 504-8543 NCMPR District 1 Conference, Nov. 2, 2009www.slideshare.net/SteveBacher
1
Overview
1. Why use SEM/What is SEM?
2. Steps to Create an SEM Campaign
3. Case Study:
Bucks County Community College’s 1st SEM Campaign
2
Why use SEM?
* Growing marketing channel worldwide
* Highly targeted
* Measurable results
3
Why use SEM? It brings specific programs to the attention of people who are searching for the programs on Google and don’t know that they are offered by your college.
4
Why use SEM?
To advertise: * new programs
* existing programs for which your college has many competitors
* online programs available to students nationwide
5
What is SEM?
Users search for Keywords on Search Engines such as Google
6
Search for Bucks County Community College and www.bucks.edu comes out on top.
7
Search for Dental Assistant training programs and there are 3,900,000 web pages.
Bucks isn’t on top.
8
How do we help people interested in Dental Assistant training programs find ours?
One answer is Search Engine Marketing (SEM).
Google and other Search Engines sell Sponsored Links, which appear at the top of the Search Results List, above
the normal (or “organic”) search results.
9
Here is an example of sponsored links above organic search results.
10
Sponsored Links are shown to users who search for related keywords and phrases…
Keywords and phrases in this example include:
dental assistant dental assistant career
dental assistant certificate dental assistant college
dental assistant jobs dental assistant programs dental assistant resume dental assistant school dental assistant schools dental assistant training
dental college dental hygiene colleges 11
Sponsored links are only shown to users in targeted zip codes who search for related keywords.
In the Bucks pilot SEM campaign, sponsored links were purchased for zip codes that had
at least five enrolled students last semester.
There are 75 such zip codes, including some in Mercer County, NJ & Philadelphia.
12
What happens when a potential student clicks on a sponsored link?
13
Sponsored links connect to special website pages called Landing Pages.
14
15
16
SEM combines the latest technology with old fashioned customer service:
When a potential student submits an online form from the landing page, a designated staff member from the program receives an email instantly.
17
She responds – usually immediately -- in no more than two business days.
The sooner the call, the more likely the enrollment, according to some studies.
Program staff follow up in a couple of weeks with those who filled out the form but haven’t yet enrolled.
18
Steps to Create Your SEM Campaign
Choose the program to advertiseAsk:• Which program offers the best
potential return on investment – where are your empty seats?
• Can prospects find it easily without SEM?
19
Steps to Create Your SEM Campaign
Choose the program to advertise
Ask:• Which program offers you the most
reliable partner to:• Develop landing page(s)• Gather enrollment data• Survey students in class
20
Choose which services to purchase
vs.
in-house staff creation/implementation
Steps to Create an SEM Campaign
21
Bucks SEM Pilot Program
Agency:Writes ad copy for sponsored links
Develops keyword and phrase lists
Manages sponsored link placement and daily word bidding
22
Bucks SEM Pilot Program
Bucks Marketing & IT Staff develop landing pages:
Work with program area to write copy
Design graphic look
Develop computer programming infrastructure
23
Setting Up Your SEM Campaign
Choose an SEM Consultant/Agency
Ask:• Set-up fees vs. rates• Experience with higher education
clients• Experience with your program area
24
Setting Up Your SEM Campaign
Choose an SEM Consultant/Agency
Ask:
• Frequency of reports• College review of keywords • College review of ad copy• Campaign monitoring – frequency of
agency tweaking keyword groups and ad copy choices
25
Create landing page content:
* copy
* photos
* video
* data collection form
Steps to Create an SEM Campaign
26
Create landing pages (IT)
Communicate expectations for department prospect follow-up
Track impressions and conversions
Calculate Return on Investment
Steps to Create an SEM Campaign
27
Bucks SEM Pilot Program
Goal:To test the effectiveness of SEM to increase income and fill
empty seats with a high return on investment.
Funding:$9,000 grant from the Bucks County Community College
Foundation.
Targeted Programs:Medical Occupational Programsin Business Studies and Continuing Education.
28
Bucks SEM Pilot Program: Dental Assistant Program, and:
29
Bucks SEM Pilot Program
Timeline:Two months: 12/24/08 – 2/24/09.
Cost:$4,500/month: $3,600 ad spend, $900 agency fee.
30
Bucks Pays Per Click -- Not Per Impression
Impressions (number of search results that showed a Bucks ad)
107,994
Clicks (number of times a Bucks ad was clicked on) 1,835
Conversions(number of landing page forms submitted) 129
Bucks SEM Campaign 12/24/08 – 3/3/0931
Bucks SEM Pilot Program
32
Bucks SEM Pilot Program
33
Bucks SEM Pilot Program
34
Enrollment Results
Conversions(number of landing page forms submitted) 129
New Student Enrollments from conversions 7
Bucks SEM Campaign 12/24/08 – 3/3/09
35
First Day of Class Survey:
Please check all that apply: I didn’t use Google to search for a class like this.I used Google but didn’t find Bucks.
If you remember which words you were searching for, please let us know: __________
I used Google, found Bucks, but didn’t click on the link.I used Google, clicked on the sponsored link at the top of the
page, viewed the page it linked me to, but didn’t fill out the form to request more information.
I used Google, clicked on the sponsored link at the top of the page, viewed the page it linked me to and filled out the form.
I used another search engine to search for a class like this (which one? ____________________)
36
First Day of Class Survey:
I used Google, clicked on the sponsored link at the top of the page, viewed the page it linked me to, but didn’t fill out the form to request more information.
37
Enrollment Results: Spring ‘09 (1st Semester)
Conversions(number of landing page forms submitted) 129
New Student Enrollments from conversions 7
New Student Enrollments 11from students who viewed landing page and enrolled directly without submitting landing page form
Total SEM New Student Enrollments 18
Bucks SEM Campaign 12/24/08 – 3/3/0938
Bucks SEM Pilot Program: Results
12/24 – 1/21 Registration for Spring Credit Courses:
Phlebotomy Certificate Program: 2 students at 12 credits each Tuition & Fees income =
$3,050
Required for completion: Additional 4 credit externship
Additional income anticipated = $ 936
1 student at 3 credits income = $ 350
Required for completion: Additional 13 credits Additional income anticipated = $1,521
39
Bucks SEM Pilot Program: Results
12/24 – 3/3 Registration for Continuing Education Courses:
Dental Assisting Program7 @ $1,399
Pharmacy Technician Certificate Program3 @ $1,199
EKG Technician Certification2 @ 1,199
Nurse Aid Training 1 @ $659
Medical Billing & Coding Course2 @ $1,699
Total Income Generated to date: $19,845 40
Bucks SEM Pilot Program: Results
Income Summary Spring ‘09:
Continuing Education: $19,845
Credit Tuition & Tech. Fees: $ 3,159
Total: $23,004
Additional Tuition & Tech Fees Anticipated: $ 2,457
Conservative Anticipated Total Income: $25,461 41
Bucks SEM Pilot Program: Results
Possible Other Income:
Of the other 100+ conversions, how many will enroll in fall ‘09?
42
Enrollment Results: Fall ‘09 (2nd Semester)
One prospect who completed the form went on to enroll in Fall ‘09.
However, based on the in-class survey, an additional 17 new students who viewed the pilot campaign enrolled in fall ’09.
43
Enrollment Results: Fall ‘09 (2nd Semester)
Fall tuition and fees from the 18 SEM-related students was $23,800.
The two-semester income attributable to
the $9,000 investment is therefore a total of $47,400, or more than five times the investment.
44
Enrollment Results: Fall ‘09 (2nd Semester)
As students continue toward completion of the credit courses promoted in this campaign, the ROI will increase over time.
45
Bucks SEM Pilot Program: Results
Lessons Learned:
Put in writing the conditions for program area participation, such as:
Dissemination and collection of short survey in classes which might have people enrolled as a result of the campaign. Ideally for at least 3 semesters.
Use screen shots in survey.46
Bucks SEM Pilot Program: Results
Lessons Learned:
Commitment to follow-up timetable , mode and reporting. Will the staff person call same day? Will they keep a log?
47