INFOCOMTechnology Solutions for your Business Needs

Business Process Outsourcing

w w w . f i n b p o . c o m

Because we understand you

We umderstand the value of time

Global expansion requires services globally – Outsource your projects to Fininfocom

If you are looking for global expansion then you need to provide services globally. We, Fininfocom, provide

customer centric business process outsourcing services to all. Our technologically powered BPO services can

drive value into your business processes. Our aim is to provide ultimate customer satisfaction. We offer a wide

range of cost-effective BPO services. We offer services in both customer care and back office processes. If you

are in quest of time bound or high quality services then you need to outsource your BPO projects to us.

Fininfocom, your ultimate BPO service provider.

Data Management or Data Maintenance Services:

ABOUT US

We are UK based service providers with our presence in other countries

like Australia and india. We help companies reduce costs or minimise

investments in their business processes by our valued or highly reliable

services there by strike up long lasting business relationships with our

clients. We are specialized in providing a wide range of BPO services like

Data Entry Management or Inbound Services. Our Inbound Services

include Telecom, Customer Services and Technical Support Services.

For the most reliable Data Entry Services, outsource your projects to us.

We, Fininfocom, provide Data Management or Data Maintenance Services like Catalog Data Entry and

Form Filling Data Entry Services to all our customers. Maintain back ups of all your vitally important

information or keep your data records in a systematic order by outsourcing your Data Entry Projects to us.

You can rely on us for your online or offline data entry or other data processes. Accuracy and reliability are

at the core of our services, we provide. Achieve desired results in specified timeframes with our

dependable or high quality services.

Inbound Services

Technical Support

Miss not any important phone call. Outsource your inbound call center needs to

us to elevate your business presence. We provide excellent or reliable inbound

call center services or in other words we help you develop your business

processes by continuously making ourselves available to your customers and

make them feel your presence.

We have a team of professionals who understand the rationale of customers.

Our Customer Service Representatives endeavour to furnish the right

information to your customers. We respond to queries or inquiries of your

customers in a highly professional manner and sort out their problems. You

need not worry over the developmental process of your business or your

organisation. Our inbound telemarketing services can help you gain what you

are looking for. We have world class infrastructure facilities and latest software

programms and reliable telecom connectivity to handle your inbound projects

effectively. A wide range of the services we provide include:

We offer round the clock Inbound Services to our clients.

Inbound Services 24/7

We provide techical support services. Keeping in mind your business needs, our tech support

executives assit you in every way possible to take your business to its zenith. We have a team of

specialists who understand the raionale of your customers and take up an analytical approach in

sorting out your customers' problems.

Email Support Chat services 24/7 Answering Call services

Other Inbound Services

Claim Processing

Order Processing Toll Free Services

Order Taking Document Processing

Catalog Orders

Product Information Request

Outbound Call Center Services

We provide excellent outbound call center services services. We

help our clients in optimizing customer interactions successfully.

Grow by leaps and bounds in the present competive world by our

customer-related, problem- solving services. We focus on

satisfaction of your customers and strive to provide the best of the

services.

Help Desk Services

Work Allotment / Work Reminders

Customer Services:

We provide customer care services across all industry verticals. We have

a team of professional experts who intuitively understand the

customers' mind and deliver the best solutions possible, keeping in

mind the value of time. We believe that the more you take care of your

customers, the easier it becomes for you to executive your business

processes. Our executives are available 24/7 who strive to sort out

customer related issues amicably for we know the value of your

customers. We have designed our customer related services solely to optimise your business performance

for we know how to make customers happy and bound to your own self.

OUR VISION Love to serve people, Love people we serve

Our vision is to set an example of how unique services should really be

by excelling ourselves in providing excellent services to all business

organisations.

Mission

Our Mission is to provide high standard customer care or customer related

services by upgrading or enhancing our services to serve our customers better. To

help companies gain global presence by providing services for their customers

globally.

Our Values

We have customer centric approach.

We understand our customers.

Amicably we serve.

We value time.

Innovatively move on to bring competitive advantage for our clients.

What can we do for you?

We do all that it takes to bring success in your business.

Success in any business depends on the type of professionals whom you choose. If you choose right people

then you achieve your goal or your business grow by leaps and bounds. If you associate yourself with us then

you will have the advantage of somebody standing by your side, helping you grow your business effectively.

Our services can enhance your operational activities and can help you achieve your desired goals.

We focuss on providing first class services to customers, help business organisations transfrom their

business operations.

Our services would be reliable or trustworthy or efficient. We can successfully handle all your outsourced

business processes.

Our highly motivated professionals or specialists implement innovativenss in thier work to achieve your

strategic objectives or help you achieve your mission.

We know the worth of time. We deliver time-bound services for our clients by integrating our workflow

with your business activities.

We provide customer services and regard your customers as ours and thereby strengthen your relationship

with your customers.

Methodology We strive to deliver good services than just customer acquisition.

We have a unique approach. We focus completely on projects we receive

from our clients hence we always foster better relationshiops with our

clients. Our services have helped companies in their business expansion.

We consider customer care or customer support services our forte. We

need not say anything about how we do for our services better explain

what we do. We have a highly dedicated team of professionals who

consistently endeavour to process innovative methodologies.

Technology

We adopt latest call center tech services which include automated

phone system services or outsourcing phone services.The technology

we use include: Asterisk Server, High Bandwidth, Voip Minutes, Voip

Gateway, Sip Phones, DID Numbers, Analog Phones, Call Monitoring and

Call Recordings. Our executive are available for your clients 24/7 to

ensure best customer care services.

Work Flow

Clients Interested in Fin BPO

All Necessar y Process Documents handed over to FIN BPO

A Training Coordinator Assigned

Training

Training Infrastructure Alloted

Dedicated Number

Call Management

System

BPO Project Goes Live after successful trial run

Deliverables

Weekly Reports

24/7 Availability

Weekly MIS

Access to the team 24/7

24/7 Video Surveillance

Our work flow is simply simple. We look for the benefit of our clients and in order to ensure this same very

thing our workflow proceeds stepwise. Our work flows in the order given below.

Skilled StaffRecruitment

Reporting

We consider reporting task to be a very essential task. We consider it to be our prime responsiblity to

report to our clients as early as possible. We store or retrieve information or regularly update all your

transactions and report to you on weekly or monthly basis. Our reporting hangs on your requirements

as well. Whenever you require your details, we are there for you. If there is an urgent priority or if

something involves your intervention then we immediately pass on to you. We remain agile in

reporting to you all the details at the earliest possible time.

We have been providing business outsourcing services to our clients since the fifth year of the twenty

first century. Although the time span gone by is little yet our unique or reliable services have let us gain a

number of clients. Our professionalism in taking up outsourcing services have helped many of our

clients achieve their desired goals.

When we undertake any project from our clients we completely dedicate ourselves to it. Keeping in

mind the objectives of our clients we work towards their business development and adopt various ways

to achieve the desired goal. We know what worth customers have. We endeavour to maximise thier

satifaction. We make ourselves available to the customers any time they want us to. We adopt

marketing strategies to bring profitable results for our clients who get associated with us. We work and

help your organisation grow beyond your expectation. We maintain transparency and let you know

every detail of your projects on time. We believe that when clients outsource their projects to us they

believe in us so we try our best to fulfill their expectations by providing cost-effective or reliable

services.

Our Experiece

Our Commitment to our Clients

We commit ourselves heart and soul.

We help your dreams turn into reality.

Contact Us

Fin Infocom Limited

8-10, Gough House

57 Eden Street

Kingston upon Thames

Surrey, KT1 1DA

United Kingdom

Ph : +44 0845 555 5255

Fax: +44 0845 555 5455

Fin Infocom Limited

#101, Sai Sampada Plaza,

Habsiguda,

Hyderbad-500007,

Andhra Pradesh,

INDIA

Ph : +91(0) 40-42601119

Fax: +91(0) 40-27173290

Offshore OfficeCorporate Office

Email: contact@finbpo.com

Reg Name: Shivsans BPO Pvt. Ltd.,