fhets | eso training academy | wave hilton austin, … · introduction to eso analytics (part 1...

2019FHETS | ESO TRAINING ACADEMY | WAVEHILTON AUSTIN, TEXASMARCH 19 – 22

TUESDAY WEDNESDAY THURSDAY FRIDAYFHETSESO Training AcademyEHR Steering CommitteeFire Steering Committee MD Summit

Data After Dark Party Join us for a night of entertainment and libations at Brazos Hall.

7:00pm-10:00pm Brazos Hall 204 East 4th Street

WaveESO Research Forum

Data Games Prove your EMS and fire trivia talents at the 2nd Annual Data Games. Great prizes, drinks and bragging rights all available.

6:45pm-9:00pm Salon G

WaveESO Research ForumBilling Steering Committee

FHETSESO Training Academy

Welcome Reception Kick off the week with cocktails and light bites.

5:45pm-7:45pmSalon F

HILTONAUSTIN

@ESO_Solutions @esosolutions @eso_solutions #esowave2019

6

REGISTRATION

617

616619

614

615

613

TERRACE

602

HJK

G

SUPPORTLAB

GET SOCIAL

For the most up-to-date information, download the app at eso.com/waveapp

TUESDAY 3/19TIME

8:00-8:45

7:00-8:00

9:00-10:15

10:30-11:45

ROOMSESSION NAME SKILL LEVEL

Welcome KeynoteChris Dillie

BREAKFAST

Beginner

Beginner-Intermediate

Intermediate


Beginner

Beginner

Beginner

Beginner

Beginner

Intermediate

Advanced

Beginner

Beginner

Intermediate

Intermediate

FH Basic OperationsGert Zoutendijk

Admin of FH Software (Part 1)Jon Mensching

Data Driven Decision Making using FH SoftwareFrank Blackley & Jason Hathcock

FH Basic Query BuilderDavid Smith & Marc Scott

FH Inventory & HydrantsBryan Chase

FH Sketch Desktop & Sketch MobileRobert Smoote

FH CAD MonitorMatt Sprague

Creating FH Inspection ChecklistsAndrew Diekemper

Introduction to ESO Fire Incidents for End-UsersJoe McDermott

Introduction to ESO Analytics (Part 1 Instruction)Deb McCoy-Freeman

Introduction to ESO Properties and Inspections for AdminsChris Weinzapfel

FH System Rules/Default ValuesTom Dehmer

FH ExpressionsBrad Carico

Creating Automated Tasks in FHBryan Chase

FH Occupancy & Desktop InspectionsGert Zoutendijk

H,J,K

H,J,K

A

A

B

D

406

408

410

412

415

416

417

B

D

E

400

TUESDAY 3/19TIME

10:30-11:45

1:15-2:30

11:45-1:15


Accreditation Process & Lessons LearnedAndrew Diekemper, Frank Blackley & Jason Hathcock

Admin of FH Software (Part 2)Jon Mensching

LUNCH (ON YOUR OWN)

406

A

Intermediate

Beginner

Beginner

Beginner

Beginner


Advanced

Beginner

Beginner

Intermediate-Advanced


Beginner

Intermediate




FH Sketch IntermediateRobert Smoote

Introduction to ESO Fire Incidents for AdminsJoe McDermott

Basic Pivot Tables & Power PivotWill Potter & Jessica Spencer

FH Basic Report WriterKen Zaccard

Introduction to ESO Analytics (Part 2 Lab) Deb McCoy-Freeman

Maps & Analysis for the Fire Service Using GIS & Other Tools (Part 1) Jessica Nester & Jason Hathcock

FH Expressions LabBrad Carico

FH Intermediate Query BuilderTom Dehmer

FH Basic Query Builder & Report Writer LabDavid Smith & Ken Zaccard

Developing In-Depth InspectionsTim Irelan

FH User Defined Fields Bryan Chase

FH Inspector iPad SetupGert Zoutendijk

Leveraging Analytics Reports in Everyday PracticeDeb McCoy-Freeman

Train the Trainer: Making the Most of Your ESO InstanceZach Guest

Introduction to Ad-Hoc (Part 1 Instruction)Dustin Barton

408

410

412

415

416

B

D

E

400

404

406

408

412

415

416

Beginner-Advanced

TUESDAY 3/19TIME

3:00-4:15

4:30-5:45

3:00-5:45


Maps & Analysis for the Fire Service Using GIS & Other Tools(Part 2) Jessica Nester & Jason Hathcock

How Do I Do That? FH EditionBrad Carico

B

A

FH Intermediate Report WriterKen Zaccard & Tom Dehmer

FH Incident Reporting for NFIRS/EMSMarc Scott

Advanced Pivot Tables & Power Pivot Will Potter & Todd Tuttle

Community Risk Reduction and FHFrank Blackley

FH Staff Members & Scheduling (Part 1) Chuckie Albert

Introduction to ESO Personnel ManagementZach Guest

Introduction to Ad-Hoc (Part 2 Lab)Dustin Barton

Introduction to the Admin Console for EHR UsersWade Bredemeier

FH Staff Activities, Training & ProgramsWill Potter

FH Intermediate Query Builder & Report Writer LabKen Zaccard & Tom Dehmer

Cleaning Up Your Occupancy Module One Bite at a TimeMarc Scott

Excel Power Pivot Fire Analysis with Basic ToolsTodd Tuttle

Introduction to ESO Quality ManagementZach Guest

Company Inspections with FH Inspector for iPad; Setting Yourself Up For Success Andrew Diekemper

D

E

400

406

408

410

416

415

B

D

E

400

404

406

Intermediate

Intermediate

Advanced

Beginner-Advanced

Intermediate



Beginner

Beginner

Intermediate

Intermediate

Beginner-Advanced


Intermediate



BeginnerIntroduction to EHR for End-Users Andy Arreola

4171:15-4:15

TUESDAY 3/19

WEDNESDAY 3/20

TIME

TIME

4:30-5:45

9:00-10:15

8:00-9:00

ROOM

ROOM

SESSION NAME

SESSION NAME

SKILL LEVEL

SKILL LEVEL

FH Staff Members & Scheduling (Part 2)Chuckie Albert

FH Basic Query BuilderDavid Smith & Ken Zaccard

BREAKFAST

408

A

H,J,K


Beginner

Beginner


Beginner-Advanced

Beginner

Advanced

Beginner

Beginner

Intermediate

Beginner

Intermediate

Beginner

Intermediate

Beginner

Putting It All Together with ESOScott Dorsey

Data Driven Decision Making using FH SoftwareFrank Blackley & Jason Hathcock

Introduction to ESO Properties & Inspections for End-Users Chris Weinzapfel

FH Basic OperationsGert Zoutendijk

Best Practices: How to Manage Your ESO Suite for Clean Audits & State Submission Deb McCoy-Freeman

FH Inventory & HydrantsBryan Chase

Advanced Ad-Hoc ReportingDustin Barton

FH Sketch Desktop & Sketch MobileRobert Smoote

Introduction to ESO Fire Incidents for End-UsersJoe McDermott

FH CAD MonitorMatt Sprague

Introduction to ESO Analytics (Part 1 Instruction)Deb McCoy-Freeman

Creating FH Inspection ChecklistAndrew Diekemper

Introduction to ESO Properties & Inspections for Admins Chris Weinzapfel

410

B

412

D

414

406

416

408

415

410

416

412

417

Join us for a welcome reception from 5:45pm-7:45pm in Salon F

WEDNESDAY 3/20

10:30-11:45 Admin of FH Software (Part 1)Jon Mensching

A

Intermediate

Advanced

Beginner

Beginner

Beginner

Beginner-Advanced

Intermediate


FH System Rules/Default ValuesTom Dehmer

FH ExpressionsBrad Carico

Creating Automated Tasks in FHBryan Chase

FH Occupancy & Desktop InspectionsGert Zoutendijk

Introduction to ESO Fire Incidents for AdminsJoe McDermott

Accreditation Process & Lessons LearnedAndrew Diekemper, Jason Hathcock & Frank Blackley

FH Sketch IntermediateRobert Smoote

B

D

E

400

410

406

408

11:45-1:15

Basic Pivot Tables & Power PivotWill Potter & Jessica Nester

412

Beginner

Beginner

Beginner

FH Basic Report WriterKen Zaccard

Introduction to ESO Analytics (Part 2 Lab)Deb McCoy-Freeman

LUNCH (ON YOUR OWN)

415

416

1:15-2:30


Advanced

Beginner

Intermediate



Maps & Analysis for the Fire Service Using GIS & Other Tools(Part 1) Jessica Nester & Jason Hathcock

FH Expressions LabBrad Carico

FH Basic Query Builder Report Writer LabDavid Smith & Ken Zaccard

FH Intermediate Query BuilderTom Dehmer

Developing In-Depth InspectionsChris Weinzapfel

Admin of FH Software (Part 2) Jon Mensching

B

D

E

400

404

A

TIME ROOMSESSION NAME SKILL LEVEL

WEDNESDAY 3/20TIME

3:00-4:15

3:00-5:45

1:15-4:15

1:15-2:30


Maps & Analysis for Fire Service Using GIS & Other Tools (Part 2) Jessica Nester & Jason Hathcock

Introduction to the Admin Console for EHR Users Wade Bredemeier

415

Intermediate

Intermediate

Advanced

Beginner-Advanced

Intermediate




Beginner

Intermediate



Beginner


Beginner

FH Intermediate Report WriterKen Zaccard & Tom Dehmer

FH Incident Reporting for NFIRS/EMSMarc Scott

Advanced Pivot Tables & Power PivotWill Potter & Todd Tuttle

Community Risk Reduction and FHFrank Blackley


Introduction to ESO Personnel ManagementZach Guest

Introduction to Ad-Hoc (Part 2 Lab)Dustin Barton

FH User-Defined FieldsBryan Chase

FH Inspector iPad SetupGert Zoutendijk

Leveraging Analytics Reports in Everyday PracticeDeb McCoy-Freeman

Train the Trainer: Making the Most of Your ESO InstanceZach Guest

Introduction to Ad-Hoc (Part 1 Instruction)Dustin Barton

Introduction to EHR for End-UsersAndy Arreola

D

E

400

406

408

410

416

406

408

412

415

416

414

B

GET SOCIAL

@ESO_Solutions @esosolutions @eso_solutions #esowave2019

WEDNESDAY 3/20TIME

4:30-5:45


How Do I Do That? FH EditionBrad Carico

A

Beginner

Intermediate

Intermediate

Beginner-Advanced


Intermediate


FH Staff Activities, Training & ProgramsWill Potter

FH Intermediate Report Writer LabKen Zaccard & Tom Dehmer

Cleaning Up Your Occupancy Module One Bite at a TimeMarc Scott

Excel Power Pivot Fire Analysis with Basic ToolsTodd Tuttle

Introduction to ESO Quality Management Zach Guest

Company Inspections with FH Inspector for iPad; Setting Yourself Up For Success Andrew Diekemper

B

D

E

400

404

406


408


Beginner-Advanced

Beginner

Advanced

Intermediate

Putting It All Together Scott Dorsey

Best Practices: How to Manage Your ESO Suite for Clean Audits & State Submission Deb McCoy-Freeman

Introduction to ESO Properties & Inspections for End-UsersChris Weinzapfel

Advanced Ad-Hoc ReportingDustin Barton

410

414

412

416

WELCOME RECEPTION Kick off your FHETS & ESO Academy experience with cocktails and light bites.

TUESDAY5:45pm-7:45pm | Salon F

DATA AFTER DARK PARTY Join us for a night of entertainment and libations at Brazos Hall.

WEDNESDAY7:00pm-10:00pm | Brazos Hall 204 East 4th Street

DATA GAMES Prove your EMS and fire trivia talents at the 2nd Annual Data Games. Great prizes, drinks and bragging rights all available.

THURSDAY6:45pm-9:00pm | Salon G

BE SURE TO CHECK OUT OUR NIGHTLY EVENTS - FROM TRIVIA TO LIVE MUSIC, YOU’RE SURE TO HAVE A GOOD TIME!

THANK YOU TO OUR SPONSORSPREMIERE

PLATINUM

GOLD

SILVER

BRONZE

MEDIA PARTNERS

THURSDAY 3/21TIME

8:45-10:00

7:30-8:45

10:30-11:15

11:30-12:15

ROOMSESSION NAME

ESO Welcome Keynote & Company Roadmap, Chris Dillie, President & CEO, ESO

BREAKFAST

Meet ESO HDE Chris French, Director of Business Development, HDE, ESO

Going for Gold: Achieving Data Standards in HDEBrent Myers, MD, MPH, Chief Medical Officer, ESO; Catherine R. Counts, PhD, MHA, Senior Fellow, UW (WA); Mike Bachman, HS, NRP, Deputy Director, Wake County EMS (NC)

Breaking Bad with Improvement ScienceRemle Crowe, PhD, NREMT, Research Scientist and Performance Improvement Manager, ESO Mike Taigman, Improvement Guide, FirstWatch

Drop the “SOAP” and “DOCUMENT” - Improving Quality in Your OrganizationDouglas Randell, Division Chief, Plainfield Fire Department (IN)

Fire Data 101Stephen J. Kennedy, MPA, MS, County Administrator (FL); Jason Hathcock, Captain (NC) Andrew Diekemper, Division Chief (KS); Nicole Hayes, ESO

Fire Product Roadmap & Customer FeedbackShelley Koegler, VP of Fire Products, ESO Tim Irelan, Director of Business Development, Fire Products, ESO

Moving from Data to ImprovementScott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO

From Mission to Action: What You Need to Know to Improve Cardiac Survival RatesMichael R. Sayre, MD, Medical Director, Seattle Fire Department (WA)

Mining for EMS Gold in AnalyticsDeb McCoy-Freeman, Implementation and Training Specialist, ESO

Surviving or Thriving? Bringing a Business Mindset to the Fire ServiceSean Daniels, Assistant Fire Chief, Mt. Lebanon Fire Department (PA)

Hurricane Florence: Response and RecoveryFrank Blackley, Assistant Chief, Wilmington Fire Department (NC)

To Ad-Hoc and Beyond - Where Can Data Take You?Dustin Barton, EHR Product Specialist, ESO

Five Fixes for Your EMS Agency’s DocumentationDouglas M. Wolfberg, Esq, Attorney at Law, Page, Wolfberg & Wirth, LLC

H,J,K

H,J,K

406

E

B

410

408

D

B

A

400

D

E

412

408

The Benefits of Hospital AlertingBill Kinch, Regional Account Manager, TrackEMS®, ESOChris French, Director of Business Development, HDE, ESO

412

THURSDAY 3/21TIME

11:30-12:15

12:15-1:30

1:30-2:15

2:30-3:15

ROOMSESSION NAME

Ambulance Cost Data Collection: Charting the Reimbursement Future for EMSAsbel Montes, Senior VP of Strategic Initiatives and Innovation, Acadian Ambulance Service

EMS Value EquationEric Beck, DO, MPH, FACEP, President & CEO for the Clinical Enterprise

LUNCH (ON YOUR OWN)

Put Your Data to WorkBrooke Burton, NRP, FACPE, Quality Director, Falck

Why Outcome Data Matters to EMSJohn R. Wilmas, MD, ED Director, Mercy Hospital St. Louis (MO) Eric Cooper, MD, FACEP, Medical Program Director, Snohomish County EMS (WA)

Capturing Accurate Response Metrics in the Fire ServiceSean Daniels, Assistant Chief, Mt. Lebanon Fire Department (PA)

EHR Roadmap and Customer FeedbackAllen Johnson, VP of Healthcare Products, ESO Sean Leung, Director of Product Management, Healthcare Applications, ESO

Controversies in Spinal Motion Restriction David Wampler, PhD, LP, FAEMS, Associate Professor of Emergency Health Services, UTexas Health San Antonio

Top Fire KPIs You Need for AccreditationBryan Norris, Division Chief, San Antonio Fire Department (TX)

Resolve to Solve: Fire Industry Roundtable (Part 1)Shelley Koegler, VP of Fire Products, ESOBill Gardner, Director of Fire Products, ESO

Improving Billing Practices Roundtable ESO Billing Sponsors

Mission in Motion: Highlights from the 2018 Research Forum

Hot Topics in EMS Research Henry E. Wang, MD, MS, Professor & Vice Chair for Research, Dept. of Emergency Medicine at UT Health Science Center at Houston; Featuring Panelists: David Page, David Wampler, Robert Holman

How HDE Enhances Quality Collaboratives Between EMS and HospitalsJoshua C. Ishmael, MBA, MLS(ASCP)CM, NRP, EMS Community Outreach Coordinator, St. Elizabeth Healthcare (KY)

Designing the Perfect STEMI System: How Have We Done? Scott Gilmore, MD, EMT-P, FAEMS, Medical Director, St. Louis Fire Department (MO)

Meet ESO EHRSean McLeod, Senior Regional Account Manager and SME, ESO

406

404

D

400

E

B

A

410

404

408

406

E

408

D

619

THURSDAY 3/21TIME

2:30-3:15

3:45-4:30

ROOMSESSION NAME

Resolve to Solve: Fire Industry Roundtable (Part 2)Shelley Koegler, VP of Fire Products, ESOBill Gardner, Director of Fire Products, ESO

Data Dream Team: Selecting the Right Team for Data Management SuccessAngie Cunningham, BSN, RN, CCRN-K, C- NPT, CCSM HDE Customer Success Manager Amy Eastman, HDE Integration Engineer & Team Lead

Five Things You Can Do Now to Prevent a Future False Claims CaseDouglas M. Wolfberg, Esq, Attorney at Law, Page, Wolfberg & Wirth, LLC


Product Problem Solvers: FIREHOUSE SuiteMatt Sprague, Implementation Manager, ESO

How Good Is Your Data? Allen Johnson, VP of Healthcare Products, ESO Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO

Leadership Strategies for Building a Resilient TeamMike Taigman, Improvement Guide, FirstWatch

2019 State Reporting Update: Challenges & OpportunitiesDavid Bulloch, Implementation Coordinator, ESO

Creating a Culture of Courage: Resilience, PTSD, and Suicide Ideation in FirefightersBrett M. Ellis, BA, MA, CFE, Acting Assistant Chief, Harris County ESD #48 Fire-EMS, Doctoral Candidate, 2019

sUAS - Drones in the EMS and Fire IndustryAmos Johnson, Fire Chief and Katie Thielmeyer, Risk Reduction Officer, Village of Woodlawn Fire Department (OH)

Pediatric Out of Hospital Cardiac ArrestCorey Ricketson, Executive Vice President, Handtevy Paul Banerjee, DO, Medical Director, Polk County Fire Rescue

A Hands-On Approach to ESO BillingTina Backman, Billing Specialist, ESO

Meet ESO Fire IncidentsTim Irelan, Director of Business Development, Fire Products, ESO

404

404

410

406

619

B

A

410

406

E

D

412

619

CRR Data: You Do It, You Document It, Why Don’t You Share It? Matt Hinds-Aldrich, Data & Analytics Program Manager, NFPA

B

FRIDAY 3/22

THURSDAY 3/21TIME

4:40-5:15

5:30-6:30

ROOMSESSION NAME

MIH: Using Telehealth to Drive Outcomes in Psychiatric PatientsDavid French, MD, Medical University of South Carolina

From Cadillacs to Self-Guided Drones: How Data Will Drive Decisions and Better OutcomesDavid Page, MS, NREMT-P, Prehospital Care Research Forum at UCLA

If We Did It So Can You: Making Data Work for Your Agency Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO Featuring Panelists: Brooke Burton, Robert Dunne, John Wilmas, Scott Dorsey, Joshua Ishmael

Managing Shortfalls and Growth in EMSJose Cabanas, MD, MPH, FACEP, Medical Director, Wake County (NC) EMS

What’s Next? Upcoming Changes to Clinical PracticeBrent Myers, MD, MPH, Chief Medical Officer, ESO

2019 Fire PredictionsTim Irelan, Director of Business Development, Fire Products, ESO

Firefighters Against Cancer and ExposuresChris Conner, President & Founder, Firefighters Against Cancer & Exposures (FACEs)

408

H,J,K

E

410

D

B

406

TIME

8:45-9:45

7:30-8:45

10:15-11:00

ROOMSESSION NAME

Exponential Healthcare and Public Safety: The Future is Closer than You ThinkMichael Gillam, MD, FACEP, Singularity University

BREAKFAST

Building Hospital and EMS RelationsRobert Frakes, EMS Manager, Sisters of Charity of Leavenworth Health System (CO)

Taking Aim and Targeting the Right Problem for Quality ImprovementRemle Crowe, PhD, NREMT, Research Scientist and Performance Improvement Manager, ESO

ET3 CMMI Model: Opportunities, Implications, ConsiderationsEric Beck, DO, MPH, FACEP, President & CEO for the Clinical Enterprise, University of North Texas Health Science Center at Fort Worth Ed Racht, MD, Chief Medical Officer, American Medical ResponseBrent Myers, MD, MPH, Chief Medical Officer, ESOAllen Johnson, VP of Healthcare Products, ESO

Meeting HIPAA Security RequirementsThomas Zecher, Chief Information Security Officer, Fort Drum Regional Health Planning Organization (NY)

H,J,K

H,J,K

408

B

A

410

FRIDAY 3/22TIME

1:30-2:15

12:00-1:30

11:15-12:00

10:15-11:00

ROOMSESSION NAME

If Everyone Hired an Analyst Would You? And Other Things Mom Should Have Warned You AboutMatt Hinds-Aldrich, PhD, Data & Analytics Program Manager, NFPA

HDE Roadmap & Customer FeedbackAllen Johnson, VP of Healthcare Products, ESO Richard Hale, Director of Data and Interoperability Products, ESO

Reigniting Your Internal Fire: Strategies to Fuel Your Leadership TankJason Hathcock, Captain, Fayetteville (NC) Fire/Emergency Management


LUNCH (ON YOUR OWN)

Product Problem Solvers: ESO SuiteChris Wienzapfel, Product Trainer, ESO

Billing Steering Committee, Invitation Only

Moving the Needle: Engaging Your Hospital in Data SharingJacob Johnson, LP, FP-C, RN, CFRN, CHEP, Division Director of EMS RelationsMedical City Health, HCA North Texas Division

Using Data to Generate DollarsStephen J. Kennedy, MPA, MS, County Administrator, Sumter County BOCC (FL)

CRR Programs: Making an Impact in Your Community Bill Gardner, Director of Fire Products, ESO

Quantifying Needs In A Transient, Homeless Population in Olympia, WashingtonBen Miller-Todd, Thurston County Medic One (WA)Scott Brownell, Thurston County Medic One (WA)Greg Rightmier, Olympia Fire Department (WA)

Billing Steering Committee, Invitation Only


Meet ESO Properties & InspectionsTim Irelan, Director of Business Development, Fire Products, ESO

Response Times? Pffft! Bring on the Clinical MetricsJeffrey L. Jarvis, MD, MS, EMT-P, Medical Director, Williamson County (TX) EMS

Assessing the Impact of Video Laryngoscopy in an EMS SystemHezedean Smith, PhD, CFO, CEMSO, CPM, MIFirE, PMD, Assistant Chief, Orlando Fire Dept. (FL)

On Two Wheels: Data Visualization James Salvia, Deputy Superintendent, Boston EMS

A

408

B

406

619

615

400

D

E

412

615

406

619

D

410

408

FRIDAY 3/22TIME ROOMSESSION NAME

Creating a Culture for Patient SafetyLee Varner, MS, EMS, EMT-P, Director of Patient Safety, Center for Patient SafetyScott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO

STEMI of the Brain: Strategies to Identify and Triage Severe StrokesJason McMullan, MD, Assistant Professor of Emergency Medicine, Associate Director, Research, Division of EMS, UC Health

Dragging Us Into the Future One Compression at a Time: Leveraging Data to Improve Cardiac ProgramsRobert Dunne, MD, FAEMS, FACEP, Medical Director, City of Detroit Fire Department (MI)

Does Prevention Matter in Your Organization?Andrew Diekemper, Division Chief, Lenexa Fire Department (KS)

It Takes a Village: Shifting the Mindset to Improve Physical & Mental Health in the Fire ServiceChris Conner, President & Founder, Firefighters Against Cancer & Exposures (FACEs) Bill Gardner, Director of Fire Products, ESOBrett M. Ellis, Acting Asst. Chief, Harris County ESD #48 Fire-EMS, PhD Candidate, 2019 Blair Prince, Product Marketing, ESO

TrackEMS: Saving Lives with TimeCory S. Richter, BA, NREMT-P, President CSR Training and Consulting, LLC

Meet ESO Quality Management Dustin Barton, EHR Product Specialist, ESO

B

D

406

410

E

412

619

2:30-3:15

1:30-2:15

3:30-4:00

Healthcare Connected: Putting It All TogetherChris French, Director of Business Development, HDE, ESOBill Kinch, Regional Account Manager, TrackEMS®, ESO Sean McLeod, Senior Regional Account Manager and SME, ESO

Closing RemarksChris Dillie, President & CEO, ESO

ESO Research Leadership Group: What’s on the HorizonScott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO

Planning for Active Threat ResponsesMike Bachman, HS, NRP, Deputy Director, Wake County EMS (NC)

2019 ESO EMS Index & PredictionsBrent Myers, MD, MPH, Chief Medical Officer, ESO

Quality Assurance in a Training Program? Yep, It Works!Jennifer Heatly, Quality Assurance and Business Process Manager, Austin Fire Department (TX)

Generational Divides: Recruitment & Retention in the New Fire EraChris Barron, MBA, Executive Director, State Firefighters’ and Fire Marshals’ Association of Texas

406

A

B

D

E

410

408

When it comes to inventory management and asset readiness there can be no mistakes. Electronically track and report in real-time from any device.

OUR FULL SCOPE OF SERVICES INCLUDE:

© 2019 EMS Technology Solutions, LLC 3771 Tramore Pointe Parkway, SW, Austell, GA 30106

www.operativeiq.com

877-217-3707

Visit Lisa and Blake at Booth #7 to learn how we can help your agency save time and money with Operative IQEnsure Your Team is Ready for Service

Inventory & Asset Management | Fleet Maintenance

Telematics | RFID | Narcotics Tracking | Service Desk

Reporting | Client Resources | Check Sheet

ambulancerevenue.com

AMB knows ESO

AMB knows Billing

AMB knows EMS

eso.com | 866-766-9471 | eso.com/waveapp

fhets | eso training academy | wave hilton austin, … · introduction to eso analytics (part 1...

Documents