festival ict 2013: le soluzioni uc e di virtualizzazione per il mid-market

Le soluzioni UC e di virtualizzazione per il Mid-Market

Pietro Gaffuri September 2013

© 2013 Avaya Inc. All rights reserved. 2

The Midsize Enterprise Challenge

www.gecapital.it/it/financing-trends/mid-market-insight.html


Contributo delle medie imprese all’economia Italiana

Numero di Imprese Ricavi Dipendenti PIL

Medie

Tutte le altre


PIL per dipendente per dimensione dell’impresa


Medie Imprese: PIL per dipendente


Variazione netta dell’occupazione in Italia2007-2010 Imprese sopravvissute


Variazione dell’occupazione nell’UE-42007-2010 Imprese sopravvissute


The Midsize Enterprise Challenge

WITH LESS

DO MORE

Limited IT resources

Reduced installation & configuration

Minimal integration

Responsive support

Deliver the best UC solutions in a accessible package

Enhance productivity and customer satisfaction

Maintain security and contain costs


Definition – Mid Market (200-2400)

Source: AMI Partners; Strategic Marketing Summary 2007; Customer experience design project – July-August, 2006 Mercer SMBS telephony survey

Typically have limited IT resources – often outsourcedSeek reduced installation & configuration with minimal

integrationExpect responsive support

TCO is paramount – it often drives the selection

To improve business efficiencies

For technology refreshTo facilitate efficient growth

To differentiate their products or services

VARs (data and voice)Systems Integrators

Consultants

Who they are Why they buy Where they go

IT with Finance/Mgmt typically drives decision

Vertical Notes: 40% of Healthcare, Education, Finance verticals are midsize - Responsible for 15% of UC spending 12% of Retail, Manufacturing are midsize - Responsible for 40% of UC spending


Gartner MarketScope for Unified Communications for the SMB Market, Western Europe

Full report is available athttp://www.gartner.com/technology/reprint

s.do?id=1-1BS8FU2&ct=120821&st=sb

AVAYA:-------------IPO SECISCO:-------------BE6000SIEMENS:---------OpenScape Office

small-and-midsize-business


xxx,000s10,000Small Medium Midsize Large Fortune 1000

Avaya Aura®Designed for Midsize and Large Enterprises,

more advanced communications needs

# of Users/site

5 100 250 1000

Avaya Aura®

Solution for Midsize Enterprise

(Up to 2,400 users)

Avaya Aura®

Avaya IP OfficeDesigned for SME Markets,

Simpler communications needs

B5800 Branch Gateway and

G430 / 450 Media Gateways

Avaya: Solutions for All Market Segments

11Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.


Avaya IP Office Delivers What SME Need

Mobility support for iPhone, Android, and tablets

Phone, chat, and conferencing, just as if you’re in the office

Video for everyone

Telephony, conferencing, mobility, and collaboration on a single platform

Easy extensibility to 1,200 users and 32 networked sites

Data networking and security options

Deployment flexibility across multiple technologies

Reuse of phones and cabling as you move forward

Future innovation to build on your investment

Simple and Scalable

FutureReady

Flexible Workforce


SinglePlatform

Scalable from

5‐1,200users

Single‐site or Multi‐site

SME,Midmarket,

orBranch

Distributed or

Centralized

Internal or External

Applications

Appliance,S/W only, or

Hybrid

Investment Protection / Cost

Effective

Unique Consistent

User Experience

Hardware and Software Investment Protection

New & Legacy IP, Digital, or Analog Endpoints

Convergence platform for

Norstar, BCM, & Partner

Flexible Architectures –Migrate at your

own paceIntegration

HandsetsDesktopMobileTablet In the Office TeleworkerOn the Road Home

Enterprise BranchSME

Mid-Market

IP Office

Avaya IP OfficePlatform of your choice


1. SME

Centralized Mgmt. & Licensing

(Multi-site Mgr., ADI)

HQ Site #1

Remote Site #2 Remote Site #n

4. Mid-market(Peer-Peer Networked)

5. Avaya Aura Branch®

(a. Distributed, b. Centralized, c. Mix)

Single Site

Local Mgmt. & Licensing

(IPO Mgr., ADI) Branch #2

Branch #1

Branch #n

Local Mgmt. & Licensing

(IPO Mgr., ADI)

CentralizedMgmt. &

Licensing (SMGR,

WebLM/PLDS)

Avaya Aura® Distributed

Avaya Aura® Centralized

Local Mgmt. (Rainy Day)

Branch #2

Branch #1

Branch #n

CentralizedDial Plan, Trunking,

Routing, Apps., & Survivability)

+

2. Distributed Branch(Local Mgmt.)

3. Distributed Branch(*Centralized Mgmt.)

Branch #2

Branch #1

Branch #n

* CentralizedMgmt. (SMGR)

Local Licensing (ADI)

*Roadmap Item: Centralized Mgmt. (SMGR)

IP Office SME IP Office Mid-Market IP Office Branch

IP Office 500 v2

Avaya IP OfficeSolution Architecture

IP Office for Linux


Infrastructure & Endpoint

Options

Maintenance & ServiceOptions

DataMulti-site OptionsMulti Media EndpointsCentralized

Management

Avaya IP Office Mid Market Solution.

Rich UC Options

Mobile Desktop

Deployment Options

Avaya Server, All IP

IPO Mid-market DVD & Server

Avaya Server, Hybrid

IPO Mid-market –DVD, Server & Gateway

Avaya IP Office Support Services (IPOSS) GLOBALSERVICES

Single SW Server Edition SW License


Avaya IP Office Cloud – Concept Potential to offer an Avaya branded,

Business Partner led offer for SME– For new and existing customers– Leverage existing IP Office skills sets

Extend IP Office brand into Collaboration-as-a-Service– Hosted service with utility pricing– Partner & Avaya profitability with recurring

revenue stream

Flexible deployment options augmenting on-premise deployment– Apps. hosted– Fully hosted with optional premise

survivability– IP and TDM endpoints– Open SIP trunking

Web Portal with integrated management– Easy-to-use Quote-to-Cash & Mgmt. tools

Avaya Collaborative CloudTM

www.ipocloud.com

AvayaHosted

Optional CPE

POI


Avaya IP Office Cloud – Deployment Options

Deployment OptionsHosted Customer Premise

PBX Apps Gateway PBX Phones

1 Fully Hosted w/ Survivability x x x x

2 Fully Hosted x x x

3 Apps. Hosted x x x

Customer(s)

2 FULLY HOSTEDApps PBX /

Mgmt

Customer(s)

IP Office (PBX)

APPS. HOSTED3Apps PBX /

Mgmt

Customer(s)

IP Office (Gateway)

FULLY HOSTED w/ SURVIVABILITY1Apps PBX/

Mgmt

POI


Questions

Thank You !

festival ict 2013: le soluzioni uc e di virtualizzazione per il mid-market

Technology

avaya aura branch

avaya policy

sb avaya

avaya aura solution

media gateways avaya

adi branch

distributed branch local

sme centralized