fedict shared services’ implementation of governance with … · 2017. 5. 2. · fedict shared...
TRANSCRIPT
© fedict 2005. All rights reserved
FedICT Shared Services’ implementation of governance with dashboarding capabilities
Yves Vander Auwera – 03/10/2008 – VVBB “De Elektronische Overheid”
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Agenda
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Overall Environment
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Why a management dashboard?
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Objectives
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Criteria for selecting a solution
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Chosen Solution
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Most important “issues/challenges”
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Benefits
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Process Overview
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What brings the future?
The Federal Administration Structure
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Chancellerie du Premier Ministre
Budget et Contrôle de Gestion
Personnel et Organisation
FEDICT
Pouvoir législatif (Chambre et Sénat)
Pouvoir éxécutif (Ministres, Secrétaires d’état, cabinets)
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Fedict ICT Shared Services
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History• Fedict• ICT Shared Services
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Strategy• Step-by-step
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ICT Shared Services Organisation• Central & decentral• Co-sourcing
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Service delivery• Service catalog
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Why a management dashboard?
> Guide and evaluate the organisation on strategic, tactical and operational level
> Communicate the mission/vision/strategy of the organisation
> Benchmark organisations
> Improve business continuity
> Guarantee and maintain high level quality services to the clients
> Helpfull to reach Eco-Management and Audit Scheme (EMAS) Certification
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Objectives
> Implement robust solution that supports our management dashboard needs
> Automation as much as possible (data collection, reporting,…)
> Leverage existing infrastructure and end-user environment
> End-user oriented and manageable
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Criteria for selecting a solution> Modularity, Flexibility & Scalability> Supporting a top-down approach> Easy integration with different types of data sources> Supporting various user needs:
• different views• reporting• confidentiality• …
> Collaboration> Web enabled> But also : other criteria :
• re-usability• introduction of new definitions• ease of interfacing other tools
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Chosen solution: V.1
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SAS/Strategic Performance Management 1.4• Business solution for scorecards/dashboards design,
management and web publishing>
SAS 9.1 Foundation• Powerful SAS data integration and data management
capabilities for dashboard automated feed.• Current data sources are:
• Srvvantage (servers availability)• ClientVantage (end-to-end applications
monitoring)• Manual data entry• SQL database
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SAS as Trusted Advisor>
KPI’s & Metrics documentation in separate system
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Implementation by a junior trainee
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Chosen solution: V.2>
PerformancePoint Server 2007• End-User centric, dynamic dashboard solution
• Scorecards, strategy mapping• Analytics• Action driven
• Secure end-to-end solution• From data collection through analytics to
publishing• Leveraging existing FedICT infrastructure:
• SQL Server• Microsoft Office• Sharepoint technologies
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Microsoft and Sword as Trusted Advisor
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Business issues & challenges
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Change management
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Difficulty to keep it simple
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How to interpret the scorecards and dashboards?
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Coaching of the team
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Solution issues & challenges
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Understanding new offered capabilities
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Deadlines
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Very new product! Little experience
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Automation>
Transparency
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Consistency>
Increasing motivation, responsibility
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User and business centric
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Business Benefits
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Technical Benefits> Integrated and leveraged existing environment
> Automation of data collection
> Secure development and production environment
> Support:> Complex tree-structure
> More complex operations and calculations on the KPIs
> Analysis of tendencies, forecasting, simulations
> Historical data
> A wide range of data-sources
> Rich graphical capabilities
PROCESS OVERVIEW
Performance Point
server
SharePoint
Servers
Please Click
Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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Some screenshots
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What brings the future ?
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Scorecard, a never ending story: need for additional
• KPIs• Dashboards• Data sources
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Leveraging to other organizational entities
Q & A
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© fedict 2005. All rights reserved
Th@nk you for your attention !
Rue Marie-Thérèse 1/3Maria-Theresiastraat 1/3Bruxelles 1000 Brussel
Tel. +32 2 212 96 00Fax +32 2 212 96 99
[email protected] Vander Auwera
Director ICT Shared Services
www.belgium.be/fedict