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Team on the Run’s Emergency Message feature allows users to send an emergency message from the mobile app or WebChat. The application sends the alert and the user’s location to a preset list of users.

The feature is activated and configured by the company administrator, who can choose between a standard or custom message.

Emergency Message

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Activate Feature on Web Company

Admin

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Status - Standard message

Settings Emergency Message section:

1. Choose Emergency Message Status: − Inactive – feature is disabled − Standard message – TOTR’s message

(Critical – life in danger; Severe – Property in danger; Urgent – need help)

− Custom message

2. Set Emergency Message Recipients

Set recipients list (mandatory,

otherwise feature will not work)

1 2

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Status - Custom message

Set recipients list

Type custom emergency

message here (section will not

be displayed if you choose standard

message)

1. Set Emergency Message status Custom message (type any text in the ‘Define message’ field) 2. Set recipients list & message text

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Standard Emergency Messages

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Send message

− Press the Emergency message bar

− Choose one of the message types displayed on screen & press to send

− If no message is selected for 30s, the Critical! alert is automatically sent

− Each time a user sends an emergency message, another alert conversation is created

− These conversations cannot be deleted until alert is disabled

Press here

Choose a message press to send

SENDER

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Message sent but not acknowledged

− After user sends an Emergency Message, a new conversation is created, including the sender and all the recipients

− One of the recipients set on Web Company Admin has to acknowledge the alert, otherwise it stays in Pending mode

− User will not be able to send another emergency message in the meantime

Alert in Pending mode

RECIPIENT: Incoming emergency notification.

Loud warning sound played. SENDER

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Message sent and acknowledged

− When one of the recipients sees the user’s message, the “Alert Mode On” message is displayed on the emergency message bar and in the conversation thread

− Alert bubble includes the time the user pressed the emergency message

− User’s location is sent as attachment to the conversation (if location services are enabled on the device or TOTR’s Geolocation feature is active)

Alert mode on

SENDER RECIPIENT

Click on the map or on this icon to locate alert sender

Click here to make a PTT call

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Receive messages on WebChatIncoming standard

emergency notification. Loud warning sound is

played.

Locate; call; message

Location attachment

Conversation options: PTT, edit, locate, attachments,

export, leave.

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Receive messages on WebChat – locate user

2. Click the location attachment in the conversation thread map

pop-up is displayed with user who sent the message shown in red

1. Click the Geolocation icon from the conversation banner to go to the Geolocation

console User who sent the alert is displayed in red; location of emergency

message recipients is also shown

There are 2 ways to locate the user who sent the emergency message:

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Deactivate emergency message

− The alert has to be deactivated by the sender after one of the recipients acknowledges it

− Press the Emergency Message bar Alert Mode On is no longer displayed

− The Alert Mode Off message is displayed in the conversation thread. A notification is also received.

− Emergency Message bar is active again (user can send another message) & the alert conversation changes color from red to green

Emergency message bar after deactivating alert

Alert Mode OFF message

SENDER & RECIPIENT (SAME SCREEN ON BOTH SIDES)

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Custom Emergency Messages

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Send message

Long press here*

− If status is set to “Custom” on Web Company Admin, the users will only have to press the emergency message bar

− The 3 message types shown on slide 3 will not be displayed, instead the custom message is automatically sent

− A new conversation is created, including the sender and all the recipients (this happens every time an emergency message is sent)

− These conversations cannot be deleted until alert is deactivated

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Message sent but not acknowledged

− After user sends an Emergency Message, one of the recipients set on Web Company Admin has to acknowledge the alert

− If recipient doesn’t acknowledge the alert, it stays in Pending mode

− User will not be able to send another emergency message in the meantime

Alert in Pending mode

RECIPIENT: Incoming emergency notificationSENDER

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Message sent and acknowledged

− When one of the recipients sees the user’s message, the “Alert Mode On” message is displayed

− The user’s location is sent as attachment to the conversation (if location services are enabled on the device or if the user has TOTR’s Geolocation feature activate)

SENDER RECIPIENT

Click on the map or on this icon to locate alert sender

Click here to make a PTT call

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Receive messages on WebChat

Incoming custom emergency notification. Loud warning sound is

played.

Locate; call; message

Location attachment

Conversation options: PTT, edit, locate, attachments,

export, leave.

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Receive messages on WebChat – locate user

Click the location attachment in the conversation thread map

pop-up is displayed with user who sent the message shown in red

Click the Geolocation icon from the conversation banner to go to the Geolocation

console User who sent the alert is displayed in red; location of emergency

message recipients is also shown

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Deactivate emergency message

− The alert has to be deactivated by the sender after one of the recipients acknowledges it

− Press the Emergency Message bar

− The ‘Alert Mode Off’ message is displayed in the conversation thread. A notification is also received.

− Emergency Message bar is active again (user can send another message) & the alert conversation changes color from red to green

Emergency message bar after

alert is deactivated

Alert Mode OFF message

SENDER & RECIPIENT (SAME DISPLAY ON BOTH SIDES)

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Emergency Message &

Emergency Call

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Auto-sending of emergency message when making emergency calls

− An emergency message can be automatically sent when users make an emergency call thanks to Activate auto-trigger of emergency message

− Activate option on Web Company Admin, section Emergency PTT Group Call

− Note that this feature is available only if the Emergency Call status is set to Active and an Emergency Call recipients list is configured

− The list of recipients for the emergency call is not the same as the one for emergency message

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Auto-sending of emergency message when making emergency calls

− If the emergency message status is set to Standard, when user makes an emergency call the Critical! message is automatically sent

− If the emergency message status is set to Standard, when user makes an emergency call the message set on Web Company Admin is automatically sent

− In either case, two conversations are created: - one for the emergency call - one for the emergency message

Emergency call conversation

Emergency message

conversation

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Bluetooth and Hard Button Support

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Send messages withthe bluetooth button

− TOTR supports sending emergency messages using a wireless button

− In the app’s Settings, section Accessories, choose the wireless button action:

- Emergency alert- PTT control

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Send messages with hard buttons

− ToM supports sending emergency messages using the SOS button on Sonimrugged phones

− Other hard buttons can be integrated upon request