2013 TOPCO

-

H0054

1

245

(Bozionelos and Kiamou, 2008)

(emotional labor) (Grandey, 2000; Hochschild, 1983)

(Grandey,

2003)

(Brotheridge and Grandey, 2002)

(Grandey, 2000)

(conservation of

resources) (Hobfall, 1989)

(Demerouti, Bakker, Nachreiner, & Schaufeli, 2001)

(Grandey, 2003)

(Rupp, McCance, Spencer, & Sonntag,

2008)

(Demerouti et al., 2001)

(Brotheridge and Lee, 2002)

2

()

(2012) (Grandey, 2003) (

2005) (Chau, Dahling, Levy, & Diefendorff, 2009)

(Rafaeli and Sutton, 1987)

(Timothy, 1999)

(2012)

()

(Grandey, 2000)

Schaufeli Bakker (2004)

() (

)

(occupational turnover intentions; )

(Timothy, 1999)

(2012)Ganesan (1994)

(

) ()

(Brotheridge and Lee, 2002;

2006)Demerouti (2001)

Job Demands-Resources model JD-R

(job demands)

(job resources) (motivational)

3

(energetic)

()

(Schaufeli and Bakker,

2004)

() ()

(Grandey, 2003) (2012)

(Podsakoff and Organ, 1986)

()

(affective delivery)

(Pugh, 2002)

()

(Tsouloupas, Carson, Matthews, Grawitch, & Barber, 2010)

4

Demerouti (2001)

(Bakker et al., 2003)

(Demerouti et al., 2001)

(Meijman and Mulder,

1998)

(Schaufeli and Bakker , 2004)

(Meijman and Mulder, 1998)

()

(Bakker et al., 2003)

(Schaufeli and Bakker,

2004) (

(Demerouti et al., 2001)

(Maslach and Jackson, 1986) (Maslach,

1982)

(

) (Grandey, 2003)

5

(Brotheridge and Lee, 2002)

1

1

(Rhoades, Eisenberger, & Armeli, 2001)

(Grandey, 2000)

H1a

(Beehr, Jex, Stacy, & Murray, 2000)

Susskind

(2003)

-

H1b

6

(Waller, Gupta, & Giambatista, 2004)

(

)

(Grandey, 2000)

Brotheridge Grandey (2002)

H2a

(Heuven, Bakker,

Schaufeli, & Huisman, 2006)

(Grandey et al., 2004)

(Grandey, 2000)

H2b

(Schaufeli and Bakker, 2004)

(Grandey, 2000)

(Grandey, 2003)

7

(Brotheridge and Lee, 2002; Grandey, 2003)

(Bakker, Demerouti, de Boer, &

Schaufeli, 2003)

(Ct, 2005)

H3a

H3b

(Maslach and Jackson,

1986) (2012)

(Grandey, 2000)

(Hochschild, 1983)

(Hochschild, 1983; Grandey,

2003) (Grandey, 2003)

8

(Leung and Lee, 2006)Cook Banks (1993)

H4a

H4b

2

(2009)

31065

24579.0%

9

100

(T1)

(T2)

(Podsakoff and Organ, 1986)

34.30 (8.605)

(73.6%) (41.4%) (92.5%)

6.83 (7.01) (30.8%)

(76.9%) 3.56

(2006)

()

Skaalvik and Skaalvik (2011)

(1 =

6 = )Cronbach's .863

()

Skaalvik and Skaalvik (2011)

(1 =

6 = ) Cronbach's .863

()

Vance, Brooks, & Tesluk, (1996)

10

(1 = 6 = ) Cronbach's .904

()

Skarlicki, van Jaarsveld, & Walker, (2008)

(1 = 5 = ) Cronbach's .746

()

Grandey (2003)

(Back translation; Brislin, 1980)

(

) (

)

(1 = 5 = )

Cronbach's .835 .798

()

Schaufeli, Salanova, Gonzalez-Rom, & Bakker, (2002)

(1=7=) Cronbach's .945

()

Maslach and Jackson (1981) (The

Maslach Burnout Inventory Educators Survey MBI-ES)

11

(MBI-Human Service Survey,

MBI-HSS)MBI-ES MBI-HSS

recipient student

(1=7=) Cronbach's .861

()

Brown, Mowen, Donnavan, & Licata, (2002)

(2006)

(1=

7=)Cronbach's .956

()

Meyer, Allen, & Smith, (1993)

()

(1 =

7 = ) Cronbach's .903

()

(

2012)

Maslach and Jackson (1981)

(1 = 5 = )

Cronbach's .851

1

12

(structural equation modeling, SEM)

LISREL 8.54 (maximum-likelihood estimation)

(Anderson and Gerbing, 1988)

(confirmatory factor analysis, CFA)

2/df (CFINFINNFI)

(RMSEA)

(r = .14 .41 p < .01)

(r = .20 .39 p < .01) (r

= -.47p < .01) (r = -.09)

1

13

Anderson Gerbing (1988)

(2 = 13100.47 14392.02df =

36 55; p < .01)

.40

1.00

LISREL 8.54

(Schaufeli and

Bakker, 2004)

(Lee and Ashforth, 1996)

4

(2 = 95.68, df = 4, p > .01)

2

(2 = 12.78, df = 2, p > .01)

14

()

1

.34 (p < .01)1b

1a

2

.23 (p < .01)

2b

2a

()

( = .40, p < .01 .23, p < .01)

( = .40, p < .01 -.39, p < .01)

Sobel (1982)3

(Z = 2.72, p < .01)

(Z = -3.59, p < .01)

3a3b

( = .21, p < .01 .32, p < .01)

Sobel

(Z = 2.67, p < .01)4a

4b

Sobel

(Z = 2.93, p < .01)

Sobel

(Z = 2.15, p < .05)

15

(Grandey, 2000)

(2008)

(Susskind et al., 2003)

(Grandey, 2003)

Rupp

(2008)

(2012)

;

16

()

()

;

(Morris and Feldman, 1996)

()

Wharton (1993)

RafaeliSutton (1987)

(2006)

17

(

)

Hochschild (1983) Wharton

(1993) Mahoney (2011)

Grandey (2000)

Bakker Demerouti (2008)

(2010)

2009553-576

2006b581-599

2012

2012

2006

18

77-98

2010

200528(4)693-719

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