WHAT IS IT?

• Seattle's Pike Place Fish Market

• Work Culture

• Monotonous Work

VIDEO

4 PRINCIPLES

• Play

• Make Their Day

• Be There

• Choose Your Attitude

PLAY!

• Serious about your work without

taking yourself so seriously.

• Enthusiasm and creativity into

whatever you are doing,

• Natural and not forced

• Fun!

MAKE THEIR DAY

• Simple gestures

• Thoughtfulness, thanks and

recognition

• Make people feel appreciated

and valued

• When you make someone else

feel good, you feel good too.

BE THERE

• When people need you, they need all of

you.

• Setting aside distractions and judgments

to be mentally and emotionally present is

a sign of respect.

• It improves communication and

strengthens relationships.

CHOOSE YOUR ATTITUDE

• Must be intentional

• When you get up, decide who

you want to "be" today.

• Moment-to-moment awareness

• Ask yourself throughout the

day, "What is my attitude right

now?

EXAMPLES

• RA Role?

RECAP

• Provide amazing service that makes customers want to

come back again and again

• Build a culture where employees love to give their best

every day.

• Build effective leaders who inspire through their example

• Improve teamwork and build trust.

CONCLUSION

• Help create connections with

residents

• Create a fun and interactive

community

• Make the most of the

experience for you and your

residents