Download - FAU Fish! philosophy
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WHAT IS IT?
• Seattle's Pike Place Fish Market
• Work Culture
• Monotonous Work
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VIDEO
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4 PRINCIPLES
• Play
• Make Their Day
• Be There
• Choose Your Attitude
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PLAY!
• Serious about your work without
taking yourself so seriously.
• Enthusiasm and creativity into
whatever you are doing,
• Natural and not forced
• Fun!
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MAKE THEIR DAY
• Simple gestures
• Thoughtfulness, thanks and
recognition
• Make people feel appreciated
and valued
• When you make someone else
feel good, you feel good too.
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BE THERE
• When people need you, they need all of
you.
• Setting aside distractions and judgments
to be mentally and emotionally present is
a sign of respect.
• It improves communication and
strengthens relationships.
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CHOOSE YOUR ATTITUDE
• Must be intentional
• When you get up, decide who
you want to "be" today.
• Moment-to-moment awareness
• Ask yourself throughout the
day, "What is my attitude right
now?
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EXAMPLES
• RA Role?
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RECAP
• Provide amazing service that makes customers want to
come back again and again
• Build a culture where employees love to give their best
every day.
• Build effective leaders who inspire through their example
• Improve teamwork and build trust.
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CONCLUSION
• Help create connections with
residents
• Create a fun and interactive
community
• Make the most of the
experience for you and your
residents
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