TECHNOLOGY IN MOTION

INDEXTHE MARKET IS CHANGING

FARA’S EDGE

THE CLOUD SOLUTION

THE FARA SMART CONCEPT

SMART:myTravel

SMART:myDrive

SMART:myOperation

SMART:myCloud

REAL-TIME JOURNEY PLANNING

WEB APPLICATION EXAMPLES

WEB APPLICATION WITH RESPONSIVE DESIGN

REAL-TIME JOURNEY PLANNING ON NATIVEMOBILE APPSFARA MOBILE TICKET

MOBILE TICKET EXAMPLES

OPERATORS AND TRAFFIC MANAGEMENT

TICKETING OPERATION

POINT OF SALES (POS) APPLICATION FOR PADSREAL-TIME OPERATION

TOOLS FOR MONITORING OPERATIONALPERFORMANCE

SMART:myDrive FEATURES

SMART:myDrive EXAMPLES

FARA SALES SERVICE

FARA VALIDATION SERVICE

FARA INSPECTION SERVICE

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CURRENT MARKET TRENDS5

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THE MARKET IS CHANGING

Cloud-computing and the Internet of Things (IoT) is frequently being referred to as the next industrial revolution. Connected devices are constantly becoming smarter, and are growing in number - fast. As these devices are interlinked through ever speedier connections, the technological possibilities seem endless.

People are also connected, and use computers, smartphones and online services to assist them in all aspects of life. In fact, consumers expect almost any service to be easily available on a pocket-sized touch-screen. No wonder mobile ticketing is set to boom, with the driving industries being stadium events, the airline industry, and public transport.

The trends are global, but the Nordic countries have in particular been early adapters of new technology. This has been a key to FARA’s innovative product strategy and development program.

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Traditional providers of Automatic Fare Collection and Real-Time Information systems are experiencing increasing competition over transaction management, being challenged on future solutions by consultant houses and lean app-developers.

Banks, telecom, payment networks and technology companies are introducing a multitude of new solutions for mobile and contactless payment. Many of the solutions are results of strategic and technological collaborations across different industries; however, few solutions are fully tailored to the PTA/PTO side of the business.

CURRENT MARKET TRENDS

Traditional solutions will remain important for many years to come, but their role is changing as they are complemented by a new generation of products using the latest technology to further improve public transport for both operators and travelers.

FARA’S EDGE

We are moving the business logic to the cloud, and rely on flexible thin clients such as Android devices to reduce the complexity and cost of hardware, installation and service.

We treat Big Data intelligently, and our module-based development model and open data interfaces allow easy integration with solutions from other vendors.

Our advantage is the way we bring the ITS-operations together and provide all stakeholders with the services and information they need, conveniently and efficiently. This, together with flexible SaaS financing models provides for unmatched products, and the best value proposal.

Our technology is in motion, and on fast track to the future.

In this competitive market, FARA has a strategy that aims tokeep us one step ahead. We build on our strengths: years of experience, with numerous turn-key deliveries of Intelligent Transport Systems (ITS), and long relationships with our clients.

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SMART - SMART MOBILE APPLICATIONS FOR REAL-TIME AND TICKETING

We call it SMART – “SMART Mobile Applications for Real-Time and Ticketing”.

FARA’s customers are focused on delivering an optimal transport service to their passengers. We handle the technical operation of these ITS systems, with the goal of constantly simplifying and enhancing the experience for both operator and traveler.

The vision for our product strategy has been to move the services into the cloud and make our applications portable and mobile.

The FARA SMART concept consists of four elements: one solution for each user - the driver, the passenger and the operator – plus a cloud of services that neatly brings it all together.

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SMART:myDrive

SMART:myDrive is the onboard Android-based solution for drivers. It includes real-time information, functionality for ticketing sales and validation, as well as schedule performance and communication with traffic coordinators and other drivers.

SMART:myTravel

SMART:myTravel is the passenger’s best friend. It provides functionality for ticket purchases and real-time journey planning on native mobile apps and applications.

SMART:myOperation

SMART:myOperation is the indispensable tool for operators, managers and administrators. It provides fleet management functionality, communication channels towards passengers and drivers, as well as extensive reporting and statistics tools.

SMART:myCloud

SMART:myCloud brings all the services together and provides the operator with powerful sales tools, real-time prognosis, data collection and reporting.

The FARA SMART concept has three primary products and a cloud of services that brings it all together:

SMART:myTravel

OVERVIEW

SMART:myTravel is the passenger’s “travel wizard.” It combines journey planning, ticket purchase as well as real-time journey and connection updates – into one application. It is accessible both as web pages and dedicated super-fast app for both Android and iOS.

SMART:myTravel also provides real-time updates for bus stops, terminals and passenger hotspots, showing live information on next departures and approaching buses on maps. The application comes in a special version adapted to dedicated outdoor or indoor displays, as well as web-based portals suitable for any monitor (e.g. lobby).

SMART:myTravel is integrated with the other SMART products and is not locked into a specific geographical area. The app is free for the user and is available for both iOS and Android, and as web applications.

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SMART:myTravel

REAL-TIME JOURNEY PLANNING

Journey planning based on schedule data as well as real-time data and predictions

WEB APPLICATION EXAMPLES

Support for different traffic modes (bus, train, tram, boat, walking, etc.)

From/to search for addresses, stop points, stations or positions on map

Fastest travel route + alternative routes based on individual preferences

Map with visualization of the travel route, including real-time updates of journey progress and vehicles on the map.

Interconnections assistant: Information and alerts regarding interconnections

Web and native mobile apps

Widgets for embedding to your web page

Zone information and ticketing price look-up

Full ticketing integration available

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SMART:myTravel

WEB APPLICATION WITH RESPONSIVE DESIGN

REAL-TIME JOURNEY PLANNING ON NATIVE MOBILE APPS

Easy planning of A-to-B journeys, map functionality and schedule date per line or station.

The Journey planner app is easy to use and automatically adapts to the passenger’s behavior by saving demographics, frequently used stops, etc.

Real-time information lets the passenger monitor the journey, and ensures that journeys are suggested based on actual live data when this differs from the planned schedule.

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SMART:myTravel

FARA Mobile Ticket is a smartphone app for buying transportation tickets.

All ticketing logic, administration and reporting is provided by the Sales Service in SMART:myCloud. The products, geographic and pricing data in the app are updated in real-time.

The product and geographic data is imported into FARA Sales Service via XML files, or via a ticketing back-end system such as FARA Ticketing system.

FARA MOBILE TICKET

MOBILE TICKETING MAIN FEATURES

Multiple tariff systems supported

Multiple payment means supported (Credit/debit cards, prepaid account, phone-bill, , invoice, etc.)

Automatic and/or manual validation of tickets

Advanced security features, including secure storing of payment info

“Quick-Buy” feature for easy purchase of favorite tickets

Digital map for localization and ticket purchase

Full integration with Journey planner available

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SMART:myTravel

MOBILE TICKET EXAMPLES

Opening screen: Instant access to favorite-tickets based on previous purchases. Alternatively, choose ticket by specifying «to-from».

Specifying «to-from» is easy and quick thanks to the predictive auto-fill function.

Confirm travelers and pay: If needed, edit number of travelers before clicking «To Payment»

Confirm payment: Hit «Confirm»! Default payments mean and e-mail for receipt is automatically applied, but could also be selected manually.

Receive ticket: Ticket is received, including QR-code with all ticket information. The daily animation makes it easy to detect screen-dumps even with only visual validation.

SMART:myOperation

SMART:myOperation includes a comprehensive set of features needed to manage and monitor a fleet of vehicles, as well as all ticket sales, in real-time. A powerful reporting engine ensures that historical operational data is always available in a few clicks.

OVERVIEW

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SMART:myOperation

There are many players that work together to ensure effective and well-managed public transport. This includes everything from the transit companies developing timetables, following up on delays, managing accounts and continually improving operations, to the operator’s management of fleet and personnel so that they are at the right place at the right time.

FARA has gathered critical business management tools in SMART:myOperation. This gives planners, traffic managers, inspectors, management, and those responsible for customer information the real-time information and reports that they need.

SMART:myOperation ensures optimal traffic flow. Both transit companies and public/private transport operators get relevant and updated information, so that reports and accounts are correct

OPERATORS AND TRAFFIC MANAGEMENT

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SMART:myOperation

TICKETING OPERATION

SMART:myOperation is the operation center for monitoring and managing ticket sales. From here, the operator can plan ticket prices and campaigns, and monitor revenue from all sales channels. SMART:myOperation also includes access for customer support personnel.

The PoS application enables sales offices, kiosks or other retailers to sell travel products. The application runs on Android tablets with NFC, and is integrated with FARA Sales Service, which handles all business logic, price calculation and delivery of the ticket. The application supports sale of tickets on paper (with QR if requested) and contactless cards.

The web-based ticket sales application allows for better control and reduced user errors compared to that of solutions running on local hardware.

NAUTIZ X4 HANDHELD

SMART:myOperation also provides sales & inspection tools used by free-moving sales personnel and ticket inspectors. The applications run on light-weight devices to ensure full mobility, while still maintaining control of the sales and inspection process. These devices can also be used to provide ticket sales and validation in vehicles where no dedicated hardware is installed.

Contactless tickets are validated automatically, and mobile QR-tickets can be scanned by a machine or visually validated by the driver. The ticket contains all relevant information such as ticket type, travel route, number and category of travelers, validity duration, price, and unique order reference. Mobile tickets also include a daily generated animation and a colored validity status bar.

FARA is now offering its inspection and sales ticketing application on a new device. The Handheld’s Nautiz X4 offers a complete set of productivity-enhancing capabilities, ensuring sale and inspection of travel tickets in all conditions.

POINT OF SALES (POS) APPLICATION FOR PADS

Traffic managers use SMART:myOperation to monitor their operations from a bird’s- eye view, including traffic light priority and overall status of the fleet (all blocks, journeys, vehicles, presentation units etc.).

Whenever needed, they can also exchange messages with the individual drivers and publish service alerts or other information messages to passengers.

REAL-TIME OPERATION

Smart:myOperation

System View - Shows status of all critical systems and operational messages

Vehicle View - Show status of all vehicles. The vehicle ref, line journey, delay, line etc

Display view - Shows status of all displays

Line Summary - Shows summary of the performance of all lines. Great for operational overview

Line View - Shows all stops and busses on a single line in a graphical view

Journey view - Shows all planned journeys with actual vehicle status for now or specific date

Journey details - Shows all stops on a single journey and the actual performance of vehicles

Map view - Shows buses live on maps. Open Street Maps are included as default

Public Message view - For managing and creation of public messages for passengers

Task & Message View - Shows interruptions, exceptions, messages and driver assault alarm

Reports - Shows reports like Compliance summary, Travel time, Time between points etc

SMART:myOperation provides the following views related to fleet management where each view can show real-time or historical data and has multiple filters and columns selectable by the user:

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Smart:myOperation

TOOLS FOR MONITORING OPERATIONAL PERFORMANCE

Live overview of current vehicles on a line, with color codes showing schedule adherence. Live map of current operations, with easy drill-down on single vehicles.

Filtered list of vehicles with corresponding drivers, lines, journeys and schedule status. Overview of aggregated performance figures for each day

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SMART:myDrive

SMART:myDrive is the solution for drivers, providing the driver with all relevant information on schedule performance, ticket sales and validation. SMART:myDrive also contains functionality for voice and text communication with the traffic controllers.

SMART:myDrive runs on Android tablets and phones designed for professional use in challenging environments. It requires no cables (except power) and connects to devices wirelessly. It controls passenger information for internal and external displays and voice announcements, and sends real-time information back to the cloud.

OVERVIEW

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SMART:myDrive

Headway/tailway information

Driver’s route map

SMART:myDrive PROVIDES THE FOLLOWING MAIN FEATURES:

Display control & Infotainment

Disruption messages and driver mail

Ticket inspection

Voice announcement

Journey tracking and tracking of traffic light priority request and cancel points

Driver Settlement

Driver sign-on and block/journey selection

Voice over IP

Ticket sales

Ticket validation

SMART:myDrive

Driver’s console, easy sign-on

SMART:myDrive EXAMPLES

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Driver’s screen showing line stops, estimated arrival at next stop, map overview, distance to other buses on the line. Schedule adherence is displayed in color codes, minutes, and visual distance.

SMART:myCloud

SMART:myCloud is a collection of services that provide functionality both for Real-Time Information and Ticketing. The services run on scalable virtual servers which allow for fast and cost-efficient roll-out. The cloud contains applications that support all the distributed functionality such as sales, validation, inspection, and real-time travel information.

SMART:myCloud

OVERVIEW

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SMART:myCloud

FARA Sales Service is a cloud-based, stand-alone sales solution that provides ticketing-logic to sales channels. It can be used by the FARA Ticketing App for smartphones, ticket vending machines, point of sales, or any other channel that is online and able to communicate via the Sales Service API.

FARA Sales Service updates product parameters for all sales channels, adjusting price formulas and other factors. The sales service allows distribution of tickets on various media (paper, QR-code and customer cards), and offers a large range of payment options (credit/debit card, phone bill, prepaid-account and invoice).

FARA Sales Service is suitable for a variety of users: public transport authorities, public transport operators, private companies and schools.

FARA SALES SERVICE

Improve customer service with after-sales operations:

Ticket refunds

Monitor ticket transactions in Real-time

Search for single transactions

Optimize sales with cross-reports - offer the right products at the right price:

Sales per traveler category

Sales per payment means

Sales per channel

Sales per unit

Private companies and schools

The solution offered to private companies is based on a Charge-To-Account (CTA) system, with self-service administration of tickets for company employees. It can be based on either joint invoicing directly to the company or a prepaid account with automatic refill-reminders by email.

The school card administration answers the needs of schools. It includes issuing and blocking of cards. The travel ticket can also be issued on phones.

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SMART:myCloud

The inspection service uses an online service to control travel contracts and validity against the data stored centrally in the cloud. The inspection service also provides real-time inspection data to the SMART:myOperation – reporting and business intelligence.

Traditional validation of travel products is performed on validators installed in the vehicles or on platforms. The validator acts as a slave, and is connected to a ticket node which handles all the business-logic. This arrangement has resulted in a high-speed validation process, but with some functional limitations.

By adding the Validation Service to the Cloud we enable more variations in HW setups and configurations. In combination with ID-based validation, where the travel product is no longer stored on the card, the functional expansions are limitless and also open up for cost reductions on hardware.

The validation speed still has to be fast and precise, without frequent lag-time from the online validation service – we have different ways of achieving this, depending on system requirements. Whitelisting each travel contract in all clients, or securing final payment with credit card or deposits, are some ways to keep the validation speed high even when using an online service.

FARA INSPECTION SERVICEFARA VALIDATION SERVICE

FARA REAL-TIME INFORMATION SERVICES

Prediction logic that provides forecasts for all blocks/circulations and journeys, including estimatedtime of arrival and headway/tailway services

Real-time data exchange via open interfaces based on standardized services and protocols (e.g. SIRI and GTFS)

Traffic light priority services that receives priority requests from the vehicles and communicates with 3rd party priority systems or with the FARA Traffic Light Priority Controller

System administration, task management, asset management

Schedule import and distribution that supports a wide range of data formats (Regtopp, Rebus, FormatX, Inbus, GTFS, SIRI, Pubtrans ROI & DOI etc)

Content management system for at-street and on-board infotainment

Eco-driving with fuel consumption statistics

Dynamic terminal allocation for vehicles

Extensive set of reports and statistics

// FARA SMART PRODUCTS//

FARA HQ Trondheim, Norway: FARA ASA, Fosenkaia 3, 7010 Trondheim, Norway. Phone: +47 815 52 830, Fax: + 47 73 52 44 88, E-mail: info.fara@fara.noFARA Oslo, Norway: FARA ASA, O.H. Bangsvei 70, 1363 Høvik, Norway. Phone: +47 815 52 830, Fax: +47 73 52 44 88, E-mail: info.fara@fara.noFARA Denmark: FARA Danmark A/S, Augustenborg, Denmark. Phone: + 45 822 48 000, Fax: +45 822 48 080, E-mail: info@fara.noFARA Finland: FARA OY, Elektroniikkatie 4, 90590 Oulo, Finland. Phone +358 8 551 3870, E-mail info@fara.noFARA Poland: FARA Polska, Al. Jerozolimskie 81, 02-001 Warszawa, Poland. Phone: + 48 22 695 04 10, Fax: +48 22 695 04 20, E-mail: info.fara@fara.no

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