faq user accounts
DESCRIPTION
Get Satisfactions walk through of how to create an FAQ account to seed your new community with contentTRANSCRIPT
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Creating an FAQ User Accountfor your Community
Creating an FAQ User Accountfor your Community
![Page 2: FAQ user accounts](https://reader034.vdocuments.us/reader034/viewer/2022051314/557596b7d8b42ae7708b535a/html5/thumbnails/2.jpg)
Step One: Go to the “Invite an employee” section of the “Employees & Roles” page and, where it asks for an email address, enter an email alias* and click on the green “Invite” button (*an alias is an email address you have access to that’s different from the one already associated with your Get Satisfaction user account.) Suggestion: If your email system supports the username+alias@ naming convention, we recommend using the +faq@ as shown below.
![Page 3: FAQ user accounts](https://reader034.vdocuments.us/reader034/viewer/2022051314/557596b7d8b42ae7708b535a/html5/thumbnails/3.jpg)
Step Two: After clicking the “Invite” button, the following window opens in which you’re asked to enter an “Employee Name” and “Role.” For “Employee Name,” we recommend “Your_Organization FAQ.” For “Role,” at this stage you can select either “Employee” or “Company Admin” (this can be changed later). Then click “Send Invitation.”
![Page 4: FAQ user accounts](https://reader034.vdocuments.us/reader034/viewer/2022051314/557596b7d8b42ae7708b535a/html5/thumbnails/4.jpg)
Step Three: IMPORTANT! After clicking “Send Invitation,” log out of Get Satisfaction. If you don’t log out of Get Satisfaction, Step 4 on the following slide won’t work correctly….
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Step Four: If you check your inbox, you should have received the invitation just sent. Here you’ll want to click on the link or paste into your browser, as shown below.
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Step Five: If you remembered to log out (!)--as explained in Step Three--you’ll see the following screen where you’re asked to create a password for your new FAQ user account.
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Step Six: After you create and enter your password, you’re in! Suggestion: Go to your Account Settings page and upload a custom graphic to represent your company’s new FAQ account.
![Page 8: FAQ user accounts](https://reader034.vdocuments.us/reader034/viewer/2022051314/557596b7d8b42ae7708b535a/html5/thumbnails/8.jpg)
Step Six Continued: To upload your icon, go to the “Account Details” section of your Account Settings
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Step Seven: Post a question and be the first to reply. Voila! Your first FAQ has been created.
![Page 10: FAQ user accounts](https://reader034.vdocuments.us/reader034/viewer/2022051314/557596b7d8b42ae7708b535a/html5/thumbnails/10.jpg)
By posting a few questions and answers in this way, your first wave of customers will no longer see a blank, empty space like this….
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Instead, they’ll find a community already full of helpful information like this…