Why isnt my invoice being paid?

There are multiple causes which may result in your invoice not being paid on time. Before

addressing any queries to the Accounts Payable Vendor Inquiries Team, please go through the

below conditions as that may result in a lot of time and effort being saved as a result.

1. Is your invoice correctly addressed? All invoices need to have the exact same E.ON legal

entity in the Bill To field as the one on the Purchase Order / Low value purchase

voucher;

2. All invoices need to have either a PO number (format 450xxxxxxx) or a Low Value

Purchase voucher that is to be received from the contact person at E.ON Procurement,

upon the receipt of the order;

3. How was the invoice sent? If it was sent in an electronic format, was it sent to the

correct email address, APcorporate@eon-uk.com? If it was, was it in PDF format with

no other attachments?

If the above conditions are not met, your invoices will either be rejected or missing and the

payment will be delayed.

The payment terms of a PO apply to the invoice at the moment the invoice is scanned in our

system. The issuing of an invoice from one party to another is the point when the receiving

party gets possession of the invoice. Therefore the payment terms start at the point when

E.ON receives the invoice and not the date on the invoice. E.ONs standard for all contracts is

that the payment terms are based on the receipt of a valid invoice and not the date written on

the invoice. This is completely normal in all industry standard form contracts that payment

terms run from receipt of the invoice and not the date on the invoice. The Accounts Payable

department cannot modify POs in any way.

Also keep in mind that as per the Working Capital Regulations we are not allowed to make

early payments without the approval of the CFO.

One last thing that you need to be aware of is that you should never use APcorporate@eon-

uk.com for copy invoices, queries and/or statements. It is strictly for the automated invoice

scanning and is not monitored but it does negatively impact some of our business reports.

Thank you for your time.

Frequently asked questions and information