family mosaic brochure
DESCRIPTION
We care. We support. We deliver. We enable. We can.TRANSCRIPT
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we carewe supportwe deliverwe enablewe can
family mosaic
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Family Mosaic is one of the largest housing providers in London and the South East. We provide affordable homes to rent and buy as well as care and support services to thousands of people who need extra support. We have around 23,000 homes for rent and serve more than 45,000 people. We provide a range of opportunities for our customers such as training, employment and access to learning. We partner local communities to make our neighbourhoods better places to live.
There are over 1,400 housing associations in England. Collectively, they own or manage around 1.8 million homes that are rented out to people on low incomes or benefits. Although independent, housing associations are regulated by the state and commonly receive public funding, reinvesting any trading surplus into existing homes and building new houses. They also provide supported accommodation, with specialist projects for people with, for example, learning disabilities, mental health or substance misuse issues.
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When people think of a
housing association, they usually think
of a house.
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We think about the people who
live there.
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It might be a family with two young teenage boys.
(which is why we run an award-winning
Youth Academy, organising activities
like football training, dance classes and
fashion shows)
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It may be a single parent who wants to get back into work.
(which is why we provide an award-winning
careers advice and training service, helping
people to move on and become more
independent)
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It could be an older person who has recently had a fall.
(which is why we run an award-winning
Home Improvement Agency that adapts
older people’s homes – with, for example, a
wet room – so they don’t have to go into a
care home, or can leave hospital quicker)
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It might be a young woman with learning difficulties.
(which is why we provide specialist,
personalised care to thousands of people
in Essex, London and the South East,
whether in their homes or in our top-rated
care and supported housing schemes)
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It could be a young couple looking for a home to buy.
(which is why we offer a range of different
home ownership products, including
shared ownership, social homebuy and
outright purchase)
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It might be a teacher who’s just returned home from a hard day in the classroom.
(which is why we’re constantly improving
our basic landlord services, whether it’s
fixing a repair, upgrading a kitchen or
servicing a boiler)
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Over 45,000 people live in our homes.
Every one of them has individual needs, hopes and experiences.
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We will do all we can to promote their health, wealth and wellbeing.
That’s our role as a home maker.
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what we doBuild homes
Manage them
Provide care and support to the most vulnerable
Support communities
Focus on helping those in greatest need
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our approachLink health, wealth & wellbeing to housing
Fixed term tenancies with low rents
for people who could work
Lifetime tenancies for the old and vulnerable
and those on extra support
Support 1,000 customers into work
Support to move on: 300 sales in three years
Save the NHS £3 million each year
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the basics45,000 people live in our homes
23,000 homes across London and Essex
8,000+ care and support service users
Building 1,000 homes a year
£2m each year dedicated to community activities
Over 2,000 staff
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how we deliverWelfare rights service
Employment service
Building for sale and shared ownership
Major purchaser of services (£200m pa)
Energy efficiency
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awards
Housing Heroes award (Inside Housing)
Customer Service Training Team of the Year
(Customer Service Training Awards)
Customer Service Training Leader / Mentor of the Year
(Customer Service Training Awards)
Handyperson Service of the Year (Foundations)
Excellence in Youth Involvement (TPAS)
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This project is a shining example of
the innovative work that is helping
some of our most vulnerable and
socially excluded young people.
I am delighted to present the
Housing Heroes award to the team
from Family Mosaic in recognition
of their fantastic work.
CIH President Robin Lawler, 2012
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our subsidiaries
Charlton Triangle Homes: owns and manages over
1,200 homes in the London Borough of Greenwich
Old Oak Housing Association: owns and manages
669 homes in the London Borough of Hammersmith
& Fulham
In Touch: providing care and support and home
improvement services across the South of England
The Family Mosaic Community Foundation: provides
up to £1 million in small community grants every year
for projects that help our residents
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For further information contact Joanna Birch:
t 020 7089 1046
m 07960 821 007
w www.familymosaic.co.uk