saul stevens i.t. director- family mosaic digital by default !
TRANSCRIPT
Saul Stevens
I.T. Director - Family Mosaic
Digital by Default !
• Still over 8m adults in the UK have never been online.
• 4m of this number are in Social Housing or Care and
Support – something FM can help influence.
• National initiative – but still lacking momentum – even
though the argument is clear.
• Digital skills are a vital – those being excluded are often
the ones that need the most help.
Digital by Default at a Glance
Core to what we do
‘Lack of internet access and skills entrench the disadvantage of many of our vulnerable customers, and internet access is increasingly important in determining the future opportunities available to these individuals – opportunities such as employment, financial guidance, training, social connectivity, advice and information services’
Health, Wealth and Wellbeing
•A year of talking !! – Race Online - Westminster
•Start small – but make it happen
•DI programme in Care and Support
•200 scheme sites – 8000 service users
• The young, elderly, and those with mental health issues,
high care and support needs – and staff
•Great technology, support and deal from BT - Wi-Fi,
Laptops, PC – pushing BYOD
• Also some funding for training, training tools, digital
champions.
Our Opportunity
What have we done?
•Nothing very clever – so far just WiFi and PC’s Laptops and BYOD
•Open no security – is an issue
•Unlimited usage – does need to be managed
What's next?
•Bigger links, more sites, 4g, Internet cafes, Community centres,
BT solutions, keep up the momentum
Have tried to make it easy and not complicated
Technology - the easy bit
The really hard bit
It’s not about the technologyIt’s about ‘getting connected’ & ‘Digital Champions’
Challenges
• Engaging and retaining customers
• Making the first steps it can be scary• Turning learning into behavioural change – desire to use technology positively
How we make it work
• Outreach and engagement• 3-8 week courses• Digital mentoring• Focus on opportunities– P2W, training, vfm
• Why we’re effective– We make it personal– We make it flexible– We try to make it engaging
Great results
FM getting people into work•Target 1000 jobs in 3 years•Currently on target
I.T. training and skills is a key component
Would you employ this ‘young man’ ?
LIVINGALONEONLINE
Ryan – 20 years old – just out of care
www.livingaloneonline.co.uk
Young peoples support network
membership
Business Skills – Financial advice, social networking, support
Living Alone Online
Customer Benefits – so far
• Work opportunity• Social networking• Local events • Entertainment • Access to Housing
Benefits online • Cheaper products and
services
• Home shopping for customers with mobility issues
• Online Banking • E-learning• Access to a wider world• Music
Family Mosaic Benefits • Drive towards supporting challenges of Universal Credit• Investing in ‘online’ is bringing operational efficiencies– Still need to encourage use– Pushing electronic only communication as default
• Happy Commissioners • New Business – winning and retention (its working)
• Digital skills do change lives• National initiative – with great support – but does need more
focus• Builds on existing service offerings• Digital Champions – its not all about I.T.• Benefits to FM – ‘we are still measuring’• Start small – do something
Summary