factors affecting the sustained use of process models
TRANSCRIPT
Toomas SaarsenMarlon DumasUniversity of Tartu, Estonia
Factors Affecting the Sustained Use of Process Models
Success factors -> sustained use
Research question:What factors determine whether process models are used in a sustained manner or only for the purposes they were initially created?
Success factors: Key elements that will ensure the sustained use of the process model to proceed effectively and successfully.
Sustained use:Regular and active use of a process model by multiple stakeholders, including process workers, past the project or initiative where the model was produced.
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Process model use
Feedback
Content & Quality
Attitude
TriggerFunctionality
Organization
Process Modelling
Tool, Language
Process Model
User
Frame – objects and timeline
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Previous studies
Studies
Factors
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Organization Modelling Model Tool User
ProcessModelling
ProcessModel Use
KnowledgeManagement
Management
Support
Clear Goals and Purposes
Subjectiv
e Norms
Modellin
g Expertise
Stakeholders Participation
Information
Resources
Project
Management
Modellin
g Methodology
Modellin
g Language
Modellin
g Tool
Richness
Knowledge
Quality
Value of Knowled
ge
Structure
Ease of
Interpretation
Ease of
Use
Usefulnes
s
Competen
ce
Motivatio
n
Knowled
ge Networkin
g
Bandara et al. 2005 [9]Raduescu et al. 2006 [29]Rittgen 2010 [30]Lu and Sadiq 2007 [31]Nolte et al. 2013 [7]Rosemannn 2006 [28]Recker 2006 [15]Mendling et al. 2010 [20]Jennex and Olfman 2005 [14]Jennex and Olfman 2006 [8]Watson and Hewett 2006 [12]Yew Wong 2005 [32]
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Case Studies• Bank of Estonia • Estonian Telecom • Estonian Agricultural Registers and Information • Elisa Estonia
1. Actual emphasis – activities->impact2. Perceived importance – opinion/feedback3. Actual use – user logs
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FactorManagement Support
Clear Goals and Purposes
Subjective Norms
Modelling Expertise
Stakeholders Participation
Information Resources
Project Management
Modelling Methodology
Modelling Language
Modelling Tool
Richness
Knowledge Quality
Value of Knowledge
Structure
Ease of Interpretation
Ease of Use
Usefulness
Competence
Motivation
Knowledge Networking
Assessment
1. Grade 2. Rank
ObjectOrganization
Modelling
Model
Tool
User
Process model
3. Usage
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USERCompetence -> Motivation
ORGANIZATIONManagement support
PROCESS MODELStructure
TOOLEase of use
PROCESS MODELING Modelling Expertise
Sustained use
FindingsThe initial models were too technical and of poor quality, keeping in mind the wider audience
Our users grow along with BPM projects
The main thing we elaborated after the project was the general structure of the model
… different types of reports and views extracted from the process model for consumption by a wide range of users
The active use of the model by the management set an example to the rest of the members of the organization
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