Product Briefing: Managed Hosting

Managed Hosting is ideal for companies who lack time, infrastructure facilities, and expertise to maintain and monitor their dedicated servers, operating systems, and related applications. Managed Hosting provides your business with a fast, powerful, reliable, and professionally maintained online presence. The burden of hardware, software, place, power, technical support, security and maintenance rest with your Managed Hosting Provider.

When considering Managed Hosting it’s paramount to consider service, security, and support. Many SMB’s are opting for Managed Hosting for the cost-savings benefits and for the value of having expert knowledge and leading-edge technology without the overhead.

If the cost of hiring a full-time, in-house IT professional is cost-prohibitive, or if you don’t have time to handle downtimes or other technical issues, then Managed Hosting is something you should consider.

S E R V I C E

All of our Managed Hosting plans include Managed Services. This end-to-end coverage leaves you free to grow your business, while we work around the clock to ensure that your data is safe, secure, and accessible.

BENEFITS.Managed Host ing prov ides key f inancia l and s t ra teg ic benef i ts , inc luding:

• Reduce cost. No cost for server management including hardware, software, place, power, technical support, security and maintenance.

• Save time. Save countless hours that would be spent overseeing a server, performing tedious tasks like software upgrades and checking security. Use these hours to grow your business instead.

• Free-up internal resources. Staff can focus on what they do best and leave maintenance and monitoring to your Managed Hosting Provider.

• Ensure business continuity. The expertise of a trained Hosting Provider ensures that your systems are monitored 24x7x365, allowing for rapid detection of issues and deployment of disaster recovery measures.

• No hidden fees. On-demand billing means that you are charged only for what you need, with no surprises or tricky contracts.

• Expert support. Take advantage of a team of highly-trained IT experts who will maintain your server full-time.

• Predictable budget. Monthly flat fees make budgeting for IT expenses simple.

• Services Partner License Agreement (SPLA). Access the latest Microsoft technology without the investment, upfront costs, licensing obligations, or long-term commitments.

• Web hosting• Server management• Storage management• Virtualization• Database management• Network and security

• Disaster recovery• Remote monitoring• Hosting Exchange e-mail, Share Point, ERM’s• Custom applications• SQL Servers• And more

C A P A B I L I T E S

WHY SYSTEM ARCHITECTS

Our business focuses on helping SMB’s achieve success through the right information technology. We understand the needs and goals of SMB’s and tailor our approach to maximize your success.

Expertise. Our Sales and Technical Specialists carry business and/or computer science degrees, giving them the theory and practice they need to help you make informed decisions.

Customer Service. It really is our people that make the difference. We are known for the friendly, approachable, and patient attention we give to our customers. From one-on-one training to 24x7x365 customer support, we are available anytime you are.

Assets. With headquarters in Toronto and resources around the world, we can offer the best of both worlds when it comes to securing and accessing data, software, and equipment. We offer dual-site, vendor neutral data centres located in Toronto.

Flexibility. Our clients range in size from 10 to over 100 and cover a wide range of industries including manufacturing, professional services, education, investment, banking, and logistics.

A single point of contact ensures that your issues are

resolved promptly by dedicated System Architects expert.

Telephone and e-mail support

E-mail requests automatically generate a support ticket that

reach our technicians on their desktops, and their mobile

devices, ensuring they can retrieve them at all times when

out of office. All tickets are tracked. 24x7x365. Once a

support ticket is issued our staff come on-site directly or

resolve the issue remotely if possible.

Support includes:

• On-site, telephone and remote IT helpdesk support

• On-site and remote sever support

• On-site and remote network support

SUPPORT

S P E C I F I C A T I O N S

BANDWIDTH. Dedicated. Move up or down in 1 MB increments.

DISK SPACE. Increase in 5 MB increments.

TECHNICAL SUPPORT. Single point of contact telephone and e-mail with remote access. Available 24x7x365.

UPTIME. 99.998%..BACKUPS. Performed nightly and with a minimum of one weeks worth of data.

NETWORK ADMINSTRATIONS. Microsoft, Apple, and Linux .

LIVE SERVER MONITORING. Monitoring tools that connect to a centralized monitoring and event logging system 24x7x365. An outage or problem will trigger an alert to a technician who will respond remotely or on-site.

PAYMENT MODEL. Convenient monthly pay-as-you-go billing starts at just a few hundred dollars per month.

If you are developing a project, need to crunch data for a limited time, or are prototyping, SPLA allows you to access SQL servers and other technologies for the time you need, without the burden of heavy investment, risks, or permanent infrastructure costs.

Benefits: A variable monthly licensing cost; No minimum quantities; No long-term commitments; Transparent software costs; Software is automatically and freshly upgraded with every new version; Free demos, tests, and evaluations.

Security

Data CentresLocal, dual location, vendor-neutral Data Centres ensure your data issafe, secure, accessible 24x7x365, and unfettered from obtrusive U.S. laws. Featuring redundant power supplies, redundant data communications connections, environmental controls, and security protocols, your data is secured in best-in-class facilities

BackupsOff-site Backup Service manages your data backups for servers and desktops. Automated nightly, your data is first backed up on-site at your location and then transferred overnight via Internet to the Data Centre. Full image backups are included.

Disaster RecoveryEven if there is a disaster, your data is recoverable with our Rapid Deployment feature.

4950 Yonge Street, Suite C26Toronto ON M2N 6K1

416-226-3240 Twww.systemarchitects.ca

Harness the power of SPLA

Microsoft Services Partner License Agreement (SPLA) gives you access to the latest Microsoft products and the flexibility to meet changing customer demand as your business grows. This low-risk, customizable, and economical option gives you access to server OS applications, application licensing, and SQL database client licenses, to name a few.