edgewebhosting.net managed hosting services presentation

Edgewebhosting.net

Managed Hosting Services

Presentation

© 2006 ACS Edgewebhosting.net

Managed Hosting Solutions

Background and Company History

• Edgewebhosting.net specializes in implementing and maintaining high-end, managed dedicated and collocated hosting platforms.

• Our infrastructure supports many public and well-known organizations that rely on our experience, infrastructure and availability to ensure the best possible service to their customers.

• In business and profitable since 1991. Providing high capacity managed hosting and collocation since 1998.

• 160% Per year growth rate primarily from satisfied customer referrals.

• Edgewebhosting.net is 100% privately funded with no outside equity investors. Therefore we are not subject to the financial turmoil of the stock markets or pressures of VC firms with equity stakes.



Awards and Recognition

• Edgewebhosting.net maintains many large ColdFusion, ASP, ASP.NET and Linux based clusters in extremely high traffic environments.

• Edgewebhosting.net has been a leader in the field, winning the coveted "Best Web Hosting Category" in the Sys-Con Media Reader’s Choice Awards every year since 2002, as well as Windows IT Pro Magazine’s 2005 Innovator Award in the Large Business Category



Company Mission Statement

“To provide the Best Hosting Outsourcing Services to our Customers with 100% Uptime and Availability in conjunction with access to Experienced Staff and Resources.”

“No Exceptions…… No Excuses”

CEO – Vlad A. Friedman



Application Support

Operating Systems• Windows 2003 • Windows 2000• RedHat Enterprise• CentOS• Fedora• OpenBSD• Custom OS and Applications at

Customer Request

Hardware Support• Dell 850,1850,2850• Dell 6650,6850• Free access to Dell Parts Cabinet

Applications• ColdFusion 5-MX• IIS, Apache, TomCat• ASP and ASP.NET• PHP• Perl• BlueDragon• Oracle• Microsoft SQL Server• MySQL• J2EE Java Servers• Veritas NetBackup



Redundant Tier 1 Network Connectivity

Southbound• OC-12 optical handoff (650 Mbps) to WilTel Communications (the carrier of carriers) with

diverse paths. Backbone connections to every major provider and OC192 connections to entire SBC/Global Yahoo backbone and well as Equinix Exchange Points. (10Gb)

Northbound• Full Gig-E (1Gb) optical fiber transport via Comcast Business Communications to

• Level3 Baltimore• Level3 New Jersey• Cogent/PSI.NET Philadelphia• Verio Philadelphia• Private peer to Comcast and AT&T cable modem backbones

Northbound and Southbound• Full Gig-E (1Gb) optical fiber transport via TelCove (formerly Adelphia) to Florida, Texas,

Atlanta, Pittsburg and Philadelphia• AT&T Backbone• Adelphia• WilTel

All fibers enter at separate building entrances and follow completely separategeographic paths in both northbound and southbound directions.



Technical Support

• Tech Support Staff is available 24 hours a day, 7 days a week, 365 days a year. Calls are answered immediately with no call queues and always by level 3 engineers. Standard support tickets are acted upon within minutes. Emergency support tickets are handled within under one minute.

• For managed servers, our staff will typically respond and handle most server impacting conditions before you are even aware of them.

• Service Level Agreement and System Uptime• We maintain and guarantee the following metrics of availability as part of our managed hosting

services:• 99.999% Facility Infrastructure Guarantee. EWH guarantees facility functionality including power,

physical security, environment, and fire protection.

• 99.999% Network Infrastructure Guarantee. EWH not only guarantees high availability for its data center LAN, but also for Internet access through its unique private transit network. EWH's network is structured, sophisticated, and redundant with no single point of failure. This delivers a significant performance and redundancy improvement over public or private peering Internet connectivity strategies.

• 99.99% Web Server Guarantee for managed web servers

• 99.99% Database Server Guarantee for managed database servers.

• If any SLA condition not met in full, a service credit for 24 hours is applied to the customer’s account.



Managed Services

• Optional Managed Services are available for Servers, SANs, Firewalls and Load Balancers.

• Edgewebhosting.net’s managed services include the following items listed on a per device basis:

• Advanced Application and Operating System Monitoring• Clustering, Load Balancing, and Failover with optional Geographic Diversity• Security and Configuration Management / Assistance• Patches and Service packs for all OS and Applications• Altiris hardware and software monitoring, metering, imaging, and asset

management.• Daily Backup (Weekly Full, Daily Differential) • Offsite Tape Rotation• Port and Application Monitoring• Real-Time Error Notification• Self Healing ColdFusion/ASP/.NET/IIS Software• Web Statistics• Real-Time Bandwidth Monitoring System• Inclusive of all labor for hardware and software



Data Center Facility

• Edgewebhosting.net’s Multi-Million Dollar Managed Hosting Center is located in one of the largest Carrier Hotels on the East Coast.

• We occupy an entire floor of the facility and share no infrastructure resources with the other tenants.

• The other tenants in the building are WilTel (Williams Communications), Level3 Communications, XO Communications, Adelphia/TelCove, Cavalier Telephone and Abovenet.

• Additional fiber carriers within the building with fiber facilities include USLEC, MCI/WorldCom, AT&T, Xspedius, Verizon, Cogent and LiteCast along with several other major carriers.

• The facility is the primary Internet interconnection point for the region. The building was designed from the ground up to be a facility for large-scale carriers and offers many amenities not available in other facilities.



Physical Security

• Physical Security• 24 hour security staff is on-site

24/7/365 and no access is permitted without prior authorization and appropriate identification.

• Coded access into facility

• Access Control to Datacenter

• Video Surveillance with history of activity.



Network Security

• Cisco Border Routers running Secure IOS and BGP configurations. Primary TCP/UDP port and route blocking for bogons address are performed on core routers.

• Dual Cisco 6509 Core Switches with additional access control lists.

• Cisco EMI Distribution Switches with VLAN and ACLs on individual Ethernet Ports and Dual Gigabit uplinks to core.

• PIX Firewalls in Failover configuration for packet inspection and specific blocking rules.

• Intrusion Detections system with monitoring and alerting functions.

• Planned for Q2, 2006 – Full packet anomaly system with AI intrusion prevention functions



Level 5 Commissioning Process

• Our design and engineering team (Jack Dale Consulting Engineers) has performed two separate Level 5 integrated commissioning tests to simulate and document 5 years of potential critical failures and recovery operations within the facility.

• Other major clients our engineers have designed facilities for include:

• Citigroup, Discovery Communications, Time Inc., Sports Illustrated, Wachovia Bank, Verizon Wireless, Chevron Texaco, Microsoft, AOL Time Warner, and many others.

• Level 5 Commissioning

• Is a cross-division, or integrated systems, performance evaluation. Most construction teams will complete manufacturer and installer testing to show compliance to the various specification divisions (Div 15 Mechanical, Div 16 Electrics, Div 17 Controls, for example), but do not demonstrate how the systems operate together. Level 5 Commissioning demonstrates how the site infrastructure, such as chillers, pumping systems, uninterruptible power sources, static switches and engine-generators will likely perform as a system over the next 60 months.This effort also provides performance and efficiency benchmarks to usein diagnosing future maintenance needs.



Megapower and UPS Backup

• The building contains it’s own BG&E power substation connected to two separate Baltimore City 13,200v power grids each fed by its own set of two additional substations.

• Our facility is fed directly by grid power at 13.2kv and transformed to 480v within our facility.

• Power is then filtered by a high capacity Transient Voltage Surge Suppression System (TVSS) filtering all grid power disturbances up to 1,000,000 Amps.

• Power is then distributed to two completely separate, purposefully non-paralleled, but Phase Synchronized, 300kW PowerWare UPS systems each with 2 battery strings for redundancy. One UPS and one battery string is capable of maintaining 100% of our power load during transfer to generator. We maintain two UPS systems and four battery strings allowing for full concurrent maintainability of all electrical gear with no down time.

• A separate Maintenance Bypass has been installed on each UPS allowing complete bypass of either UPS system incase of system malfunction.

• Power is then transformed to usable 208/120 power, run through another TVSS and individually delivered from each UPS to each rack. 2 APC power Distribution units per Rack allow for power metering and user controllable access to individual outlets via web interface.



Generator and Fuel Backup Systems

• A 750 kW generator with a 2300 Gallon 168 hour fuel supply is in place to backup utility grid power incase of failure.

• Fuel Contracts in place to run on generator indefinitely.

• Dual Diesel pump package is installed for

fuel system redundancy.



HVAC & Fire Suppression

• The Datacenter has been designed for n+2 raised floor down flow glycol cooling for 10 CRAC (Computer Room Air Conditioner) units. In our phase one construction 4 of the units along with 6 Dry Coolers (n+2) and Dual Glycol Pump Package (n+1) Dual Condensate Pumps are in place to ensure 100% redundancy and resilience of the entire cooling system.

• The facility has both a FM-200 Dry system for fire suppression as well as a secondary pressurized pre-action dry-pipe wet system including full alarms and connections into the building management system. This provides double the amount of protection of most modern carrier/colo facilities.



Summary – Why Edgewebhosting.net?

• Focused exclusively on High End Dedicated and Collocation services.• One of the most redundant facilities on the east coast designed for

99.999% uptime. • Access to on-site Dell Parts Cabinet• Tested to be resilient even in worst case scenario failures. • Double the power and cooling density of most facilities reducing the

number of racks typically required. • Fully Redundant Tier 1 Connectivity with Carrier Neutrality including

private uplinks to major cable modem backbones.• Managed Services Available for Complex Environments• Cisco and Microsoft Certified Staff Available 24/7• Award Winning Technical Support• Dedicated Technical Coordinator within NOC for large environments.



Thank you for your time and consideration.

Edgewebhosting.net300 W Lexington StBaltimore, MD [email protected]

edgewebhosting.net managed hosting services presentation

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