facilitating safe and reliable operations! human performance center (hpc) u.s. department of energy...
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Facilitating Safe and Reliable Operations!
Human Performance Center (HPC)
U.S. Department of EnergyOffice of Corporate Safety Programs (HS-31)
Define Work
Perform
Work
Feed
back
&
Impr
ovem
ent
Anal yz e
Haz ard s
Develop
Controls
Facilitating Safe and Reliable Operations!
What is Human Performance Improvement?
• HPI is not another safety program.• Focused on reducing human errors and
the consequences of error.– thereby improving productivity, quality,
and safety.
• The commercial nuclear industry says – Safety initiatives protect the people from
the plant, HPI protects the plant from the people.
Facilitating Safe and Reliable Operations!
What is Human Performance?
• Human Performance is a combination of behavior and results.
• The Principles of HPI are:– Humans are fallible– Error is predictable– Organization influences behavior– Behaviors are reinforced– Events are avoidable
Regardless of how conscientious and careful people are, they still err, sometimes at
inopportune moments!
Facilitating Safe and Reliable Operations!
Human Performance – A Systems Approach
“All systems with peoplesuffer human-related disturbances.”
Organizational Factors – the system as a whole
Local Conditions – at the worksite
Task Factors – the job
The Worker
Events
Culture – artifacts, espoused values, basic assumptions
Facilitating Safe and Reliable Operations!
What is the Human Performance Center?
• Departmental Center operated by HSS• Small Federal staff with some contractor support• Official start-up in second quarter FY06 (been
functioning for 2 years)
• Influence versus requirements driven• Coordinates with the NTC to provide training • Develops consistent guidance and tools for the
Department• Provides implementation assistance to the Field and
Program Offices• Assists in the analysis and evaluation of events and
incidents• Serves as a liaison with other organizations
– EFCOG, INPO, Other Government Agencies & Private Industry
Facilitating Safe and Reliable Operations!
HPC Resources
• Facilitation, Coaching &Training
• Publications
• Website
Facilitating Safe and Reliable Operations!
HPC Publications (Draft)Draft
Human Performance Handbook
HUMAN PERFORMANCE IMPROVEMENT CONCEPTS AND PRINCIPLES
November 2007
Draft
Human Performance ToolsFor Individuals, Work Teams, and
ManagementGood Practice Guide for Anticipating,
Preventing, and Catching Human Errors and Identifying Latent Organizational
Weaknesses
HUMAN PERFORMANCE IMPROVEMENT METHODS AND TECHNIQUES
November 2007
Facilitating Safe and Reliable Operations!
www.hss.energy.gov/csa/csp/hpc/
HPC Website
September 2007
Facilitating Safe and Reliable Operations!
HPI Implementation
• Office of Health, Safety and Security• Office of Nuclear Energy, Science and
Technology• Brookhaven Nat’l Lab• ETTP• Lawrence Livermore Nat’l Lab• SRS WGI
Facilitating Safe and Reliable Operations!
FY08 HPC Activities• Coordinate with NTC to publish and implement the Training
Schedule (approximately 20 classes)• Develop two new courses (requested by the field)
– Causal Analysis – Observation and Coaching
• Develop DOE-Specific HPI Standards, a Tool Box and Lessons Learned
• Coordinate with the Accident Investigation training and process to include HPI Principles
• Work with DOE organizations/sites to assist with HPI implementation
• Establish a process and methodology to serve as a clearinghouse for HPI initiatives and resources in the Department
• Continue to work closely with EFCOG and other agencies/organizations