facilitating conversations and decision-making
TRANSCRIPT
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Facilitating Conversations and Decision-Making Webinar
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Session Plan
Walt Disney model for creative thinking and effective conversations;
Cartesian Coordinates technique for decision-making;
Pro-Con analysis of the situation;
COIN and STAR feedback models;
Gradients of consensus; Consensus cards Five and a fist
Q/A
Materials for further reading and watching;
Attendance code;
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Walt Disney Model for Creative Thinking and Conversations
Dreamer Realist
Critic Observer
Dreamer generates new ideas. Any idea is welcome. Why not to try?
Realist plans how these ideas can be implemented on practice in reality
Critic finds reasons why the ideas would not work, investigates risks
Facilitates the process
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How To Use Walt Disney ModelDreamer
• Rules:• Generates as much
ideas as possible • Reality is suspended• No constraints, no
boundaries.• Zero evaluation or
criticism of ideas
• Questions:• What you want to do?• Why do you want to do
it?• What is the purpose?• What is the outcome?• How will you know that
you achieve the results?
Realist
• Rules:• Considers resources
(people, budget, time, etc.) availability
• Is aware of constrains, limits
• Adapts the idea to fit reality
• Questions:• Does the idea match the
criteria and purpose for which it is intended?
• How specifically the idea is going to be implemented?
• How will you know if the goal is achieved?
• When will each phase be implemented?
• When will the overall goal be completed?
• Why is each step necessary?
Critic
• Rules:• Identifies problems and
risks• Sees negative
consequences• Points out improvements
• Questions:• Why might someone
object to this idea?• Do all these ideas fit
together and are cohesive?
• Who and how will this new idea effect?
• How this idea can worsen the current situation
• When and where would you not want to implement this new idea?
• What can be our risk mitigation plan?
Observer
• Rules• Introduces instructions I• Does time-boxing• Tracks that participants
follow scenarios • Makes notes • Answers questions about
the format
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Cartesian Coordinates for Decision-Making “What will happen if you do it?” (+ +)
“What will happen if you do not it?” (+ -)
“What will not happen if you do it?” (- +)
“What will not happen if you do not it?” (- -)
Example:
What will happen if you quit your job?1. I will get an opportunity to find a job that suits me better;2. I will never see my manager again; 3. I stop spending an hour and a half to my trip to the office.4. …What will happen if you don’t quit your job?1. I will be able to have paid vacations next month;
What will not happen if you quit your job?1. I will not get my quarter bonus.
What will not happen if you don’t quit your job?1. I won’t be able to find a job that gives me a sense of satisfaction
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Pro / Con Analysis
• I will get an opportunity to find a job that suits me better;
• I stop spending an hour and a half to my trip to the office
• I will not get my quarter bonus
• I will not be able to have paid vacations next month
If I quit my current job
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COIN Model to Provide Feedback
Feedback Connect to – their goals & interestsObservations - that are specificImpact - on work resultsNext Steps - suggestions and agreements
Example of COIN
Connect:I know your goal is to increase collaboration with customers through frequent and effective communication.
Observe:I’ve noticed this week that during calls with customers you were editing some documents in parallel, probably you were not very involved in the conversation.
Impact:When the clients don’t feel heard or when something from their talk is missed, we can’t easily diagnose or address their needs. We can get problems with identification of their expected result.
Next Steps:Let’s review our active listening approach and discuss possibilities to stay more focused and involved during calls.
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What was the problem, opportunity, challenge or task?
What was said or done to handle the situation or task? Provide developmental feedback and areas for improvement. What was the impact of the
employee's efforts, and how did their actions influence the end result?
ST "Last week I asked you to complete a spreadsheet on team members release capacity.”
A1 "While you were provided all of the required data for the report I received it two days after I requested.
A2 "The next time you're faced with competing priorities, feel free to come to me for further direction." R2 "Because the report was late, I
had to delay a release planning meeting with the stakeholders, and they were disappointed
R1 "That way I'll know if you're having challenges completing a request and can help you prioritize the assignments.”
STAR/AR Model to Provide Feedback
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Facilitating Team Decision-Making (Gradients of “Yes” and “No”)
http://www.unusual-concepts.ru/blog/wp-content/uploads/2014/07/cards.jpg
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Facilitating Team Decision-Making (Five and Fist) 5 fingers = I am all in. I completely agree.
4 fingers = I buy into the option and I will support it.
3 fingers = I may have some reservations, but I can support the decision and move
forward.
2 fingers = I have reservations and I cannot support this decision without further
discussion and clarification.
1 finger = I still need to discuss certain reservations and suggest changes that
should be made.
Fist = No vote - a way to block consensus. I cannot support this direction. I disagree.
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Recommended Materials
Greatest book on facilitation, applicable not only for Agile team, it’s #1 to read for any facilitator
- http://www.amazon.com/Facilitators-Guide-Participatory-Decision-Making-Kaner/dp/0787982660
Retromat – cookbook on Retro facilitation, they provide step-by-step scenarios for Retros
facilitation - http://plans-for-retrospectives.com/
Video to learn graphic facilitation - https://www.youtube.com/watch?v=S5DJC6LaOCI
Post about tools (not techniques) for distributed teams
facilitation http://www.luxoft.com/blog/smukhina/tools-for-collaboration-in-distributed-teams/
Video on empathy that is one of the Servant Leader qualities - https://www.youtube.com/watch?
v=1Evwgu369Jw
Face2Face training ICAgile Certified Professional - Agile Team Facilitation, apply to it by sending me
email [email protected] [title “Facilitation training”, body “I wish to participate” or/and any
questions ]
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Recommended Materials
Recordings and presentations of my webinars on facilitation:
How to facilitate product backlog refinement sessionshttps
://www.linkedin.com/pulse/recording-webinar-how-facilitate-product-backlog-svetlana
How to facilitate meetings, Scrum events and group discussions https
://www.linkedin.com/pulse/how-facilitate-meetings-scrum-events-group-svetlana
Agile Team Facilitator Mindset & Behaviourhttps
://www.linkedin.com/pulse/recording-webinar-agile-team-facilitator-mindset-svetlana
Facilitation and Facilitator Stancehttps
://www.linkedin.com/pulse/recording-webinar-facilitation-facilitator-stance-svetlana
The Power on Visualizationhttps
://www.linkedin.com/pulse/20141202230246-48371619-follow-up-on-the-webinar-the-power-on-visualization
Silent voting technique https
://www.linkedin.com/pulse/20140415193826-48371619-easy-way-to-make-a-discussion-effective
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Available Services of Agile Practice
ICAgile Certified Professional - Agile Fundamentals https://icagile.com/icagile-certified-professional
ICAgile Certified Professional - Business Value Analysis https://icagile.com/icp-business-value-analysis
ICAgile Certified Professional - Agile Team Facilitation https://icagile.com/icp-agile-team-facilitation
Professional Scrum Master https://www.scrum.org/Courses/Professional-Scrum-Master
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• Agile project metrics;
• Motivation models;
• Feedback gathering;
• etc.
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