A study on

A STUDY ONCUSTOMER SATISFACTIONIN (BHARATHI AIRTEL LIMITED)HYMAYATH NAGAR,Hyderabad- 500 029.A Project Report Submitted toJAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, KAKINADAIn partial fulfillment of the requirement for the award of the degree ofMASTER OF BUSINESS ADMINISTRATION

Submitted byR. MASTANAIAHRegd No. 11JE1E0039Under the guidance of

N.S.L.RAGHURAM M.B.A.,Asst. professor

Department of M.B.AESWAR COLLEGE OF ENGINEERINGKesanupalli (V), Narasaraopet (M) -522601, Guntur (DT), A.P.

Sponsored by Shaik Dada Sahib Charitable Trust, Narasaraopet

Approved by AICTE, New Delhi & Affiliated to JNTU, Kakinada, AP.2011-2013ESWAR COLLEGE OF ENGINEERINGKesanupalli (V), Narasaraopet (M) -522601, Guntur (DT), A.P.

Sponsored by Shaik Dada Sahib Charitable Trust, Narasaraopet

Approved by AICTE, New Delhi & Affiliated to JNTU, Kakinada, AP

CERTIFICATE

This is to certify that, the project work entitled A STUDY ON CUSTOMER SATISFACTION WITH REFERENCE TO BHARATHI AIRTEL LIMITED, HYMAYATH NAGAR, HYDERABAD., to wards is the bonafide work done by Mr.R.MASTANAIAH Regd No 11JE1E0039 submitted to the JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, KAKINADA under the guidance of N.S.L.RAGHURAM in partial fulfillment for the award of the degree in MASTER OF BUSINESS ADMINISTRATION during the period of 2011-2013. The project work report is not submitted to any other Institutions/University for the award of any other degree.

N.S.L. RAGHURAMV. POTHU RAJU MBA.M.com. M.B.A., M.Phil. (PhD)

Project SupervisorHead of the Department, MBA Asst. ProfessorEswar College of EngineeringDepartment of MBAEswar College of Engineering.

PrincipalSignature of the External ExaminerDr.V.MURTHY RAO KHOKALAYM.Tech, PhD, Msc (Env Sci), MIAH, MIWRS, MIMSName:Eswar College of EngineeringACKNOWLEDGEMENT

I sincerely express my humble thanks to the MANAGEMENT of ESWAR COLLEGE OF ENGINEERING for giving me the permission to take up the project work at BHARATHI AIRTEL LIMITED.

I am extremely grateful to our principal, Dr. V. MURTHY RAO KHOKALAY who helped a lot in the completion of my project work.

I take much pleasure to express my deep sense of gratitude and thankfulness to Head of the Department of MBA Mr. V. POTHURAJU, ESWAR COLLEGE OF ENGINEERING. I am extremely grateful to my project supervisor Mr.N.S.L..RAGHURAM for the valuable guidance and constant co-operation throughout my project work.

I confess my profound gratitude to all my faculty members in the Department of MBA for extending their co-operation during the project work for their constant support and co-operation of my project work.

I would like to extent my sincere thanks to Mr.Joseph Sriharsha (Relationship Manager) and project guide who helped me a lot in completion of my project work and who gave me an opportunity to do this project in their organization.

I express my deep sense of gratitude and whole hearted thanks to all my family members and my friends for their continuous moral support and encouragement.

(R.MASTANAIAH)DECLARATION

I hereby declare that this project work entitled A STUDY ON CUSTOMER SATISFACTION WITH REFERENCE TO BHARATHI AIRTEL LIMITED, HYMAYATH NAGAR, HYDERABAD., has been prepared by me during the year 2013 in partial fulfillment for the award of the degree in MASTER OF BUSINESS ADMINISTRATION by JAWAHARALAL NEHRU TECHNOLOGICAL UNIVERSITY, KAKINADA.

I declare that this project is a result of my own effort and that it has not been submitted to any other Institution/ University.

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DATE:

(R.MASTANAIAH)