Extreme Makeover:Orientation and Onboarding Edition

How do you get employees

to roll out the Red Carpet?

Magic Question #1:

Magic Question #2:

Orientation: An event that sets the stage for your onboarding process. It introduces your new team member to your culture and expectations.

Onboarding: An ongoing process that serves to welcome your new team member, prepare them for the job, and ensure they are fully integrated into your culture.

Make It FUN and Meaningful

Telling Ain’t Training

Employee Turnover At 23%

Approx. 1/2 Of That % = High School

Students

Leadership Retention Extremely High

Garden Spot Village

3 DAYS OF EMPLOYEE ORIENTATION

DAY ONE: Culture, Mission, Values combined with paperwork and a tour

DAY TWO: Person Centered-Care Training/Customer Service People Skills

DAY THREE: Chaplain on dealing with illness and death/Virtual Dementia Tour

BY DESIGN 2019

BY DESIGN 2019

Engaging Employees & Building Culture“HERE TO HELP”

BY DESIGN 2019

What did we want to accomplish?

Engaged Employees

that….Felt welcome

Realized they were a part of a family…

A BIG FAMILY

Had opportunities for personal growth

Had opportunities for professional growth

Clearly understood what was expected of them

Loved the elders we serve

BY DESIGN 2019

How did we get started?

We wanted a consistent onboarding experience

across our campuses.

We had to define what is looks like

to serve older adults in the Spirit of Christian love.

How do we make employees feel special and a part of the family?

It starts on day one!

BY DESIGN 2019

BY DESIGN 2019

BY DESIGN 2019

HERE TO HELPHappy to Serve

Extend a Warm Welcome

Reach Out and Relate

Embrace Responsibility and Show Reliability

Take Time and Take Notice

Operate with a “Whatever It Takes” Mentality

Honor Elder Homes

Encourage Choices

Love to Learn

Play, Pray and Make Their Day

What are our Service Basics?

BY DESIGN 2019

How do we train new employees?

A fun, interactive program

led by

Mission Messengers!

Teach them how to make a mistake. What to do –how to report.

What wil l You Do?

On a Scale of One to Five

Stories Worth Celebrating

Mentoring….but. . .

Circle Back and Follow Up

Available now!

The Celebrity Experience!