@dustinhaisler

THE FUTURE OF PUBLIC SERVICE IN AN EXPONENTIAL ERA

Pivo%ng toward the Future

Pivo%ng toward the Future

Exponen'al Defined

Merriam Webster

adjective ex·po·nen·tial \ˌek-spə-ˈnen-chəl\ (1) very fast : increasingly rapid

First known use: 1704

Exponen'al Change

Something is Happening

The World We Knew

The Shi9

The World Ahead

Exponen'al Government

Where to Start

The World We Knew

Manual+Mechanical

Closed Expert Systems

. Infrastructure was King

Walled-Garden Mobility

Pivot to Open Pla>orms

2 0 1 1

2 0 1 0

2 0 1 0Private Everything

Outsourced Change

The Shi9

Adopted from Time Magazine & Singularity U

Adopted from Time Magazine & Singularity U

A G R I C U LT U R A L R E V O L U T I O N

Adopted from Time Magazine & Singularity U

A G R I C U LT U R A L R E V O L U T I O N

Adopted from Time Magazine & Singularity U

A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N

Adopted from Time Magazine & Singularity U

A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N

Adopted from Time Magazine & Singularity U

A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N

8 , 0 0 0 Y E A R S

Adopted from Time Magazine & Singularity U

I N D U S T R I A L R E V O L U T I O N

8 , 0 0 0 Y E A R S

Adopted from Time Magazine & Singularity U

I N D U S T R I A L R E V O L U T I O N

8 , 0 0 0 Y E A R S

Adopted from Time Magazine & Singularity U

I N D U S T R I A L R E V O L U T I O N

Adopted from Time Magazine & Singularity U

I N D U S T R I A L R E V O L U T I O N L I G H T B U L B

Adopted from Time Magazine & Singularity U

I N D U S T R I A L R E V O L U T I O N L I G H T B U L B

Adopted from Time Magazine & Singularity U

I N D U S T R I A L R E V O L U T I O N L I G H T B U L B

1 2 0 Y E A R S

L I G H T B U L B

Adopted from Time Magazine & Singularity U

L I G H T B U L B

Adopted from Time Magazine & Singularity U

L I G H T B U L B M O O N L A N D I N G

Adopted from Time Magazine & Singularity U

L I G H T B U L B M O O N L A N D I N G

9 0 Y E A R S

Adopted from Time Magazine & Singularity U

L I G H T B U L B M O O N L A N D I N G

9 0 Y E A R S

Adopted from Time Magazine & Singularity U

L I G H T B U L B M O O N L A N D I N G

W O R L D W I D E W E B

9 0 Y E A R S

Adopted from Time Magazine & Singularity U

L I G H T B U L B M O O N L A N D I N G

W O R L D W I D E W E B

2 2 Y E A R S9 0 Y E A R S

Adopted from Time Magazine & Singularity U

L I G H T B U L B M O O N L A N D I N G

W O R L D W I D E W E B

2 2 Y E A R S9 0 Y E A R S

Adopted from Time Magazine & Singularity U

L I G H T B U L B M O O N L A N D I N G

W O R L D W I D E W E B

2 2 Y E A R S9 0 Y E A R S

H U M A N G E N O M E S E Q U E N C E D

Adopted from Time Magazine & Singularity U

L I G H T B U L B M O O N L A N D I N G

W O R L D W I D E W E B

2 2 Y E A R S9 0 Y E A R S

H U M A N G E N O M E S E Q U E N C E D

9 Y E A R S

Adopted from Time Magazine & Singularity U

Behavioral Shi9s

Individual Shi9s

Organiza=onal Shi9s

S O U R C E : E X P O N E N T I A L O R G A N I Z AT I O N S

Societal Shi9s

Everything-as-a-Service

Everything Unbundled

Everything Unbundled

What Does This Mean?

E F F O R T, A D O P T I O N C Y C L E S , T I M E T O M A R K E T C A P I TA L I Z AT I O N A R E G E T T I N G Q U I C K E R .

1 2 3

Change Is Exponen%al.

V

The World Ahead

V

“Citizen experiences with private-sector companies are reshaping their expectations for government.”

Dustin Haisler / Paul Taylor (GFOA 2015)

The Technology

Exponen=al Connected Devices

Exponen=al Compu%ng

Exponen=al Compu%ng

F E B R U A R Y 2 0 1 6

Exponen=al Risks

TODAY

SOURCE: THE FUTURE X NETWORK (2015)

Exponen=al Cost Decay

The Workplace & Work

Work Today

F R E E L A N C I N G

N O T F R E E L A N C I N G

Work Today

Work in 2020

Freelancers Union

F R E E L A N C I N G

N O T F R E E L A N C I N G

Work in 2020

Freelancers Union

Source: Deloitte

A NEW WORKFORCE

Millennials will make up of the global workforce by 2025.

Source: Deloitte

SCARY STAT #1

Millennials will make up of the global workforce by 2025.

Source: Deloitte

SCARY STAT #1

75 percent

Millennials

One study indicates over of millennials would rather have no job than a job they dislike.

Source: Brad Karsh, Manager 3.0

SCARY STAT #2

One study indicates over of millennials would rather have no job than a job they dislike.

Source: Brad Karsh, Manager 3.0

SCARY STAT #250%

Adap%ve Work Models

Automated Roles

Automated Things

Self-Driving Garbage Truck

Automated Things

A M B U L A N C E D R O N E

Automated Infrastructure

Automated Infrastructure

Automated Infrastructure

G O V E R N M E N T O R G A N I Z AT I O N S T H AT H A R N E S S E X P O N E N T I A L T E C H N O L O G I E S A N D M O D E L S O F W O R K .

P E O P L E

P E O P L E

Infrastructure

P E O P L E

Infrastructure

People

P E O P L E

Infrastructure

People

Intelligence

P E O P L E

Infrastructure

Open Data

Leveraged Connected Devices (IoT)

Leveraged Ecosystem

Exponen=al Infrastructure

Data Standards

Exponential Planning

Leveraged Ecosystem

Leveraged Ecosystem

Leveraged Scalable & Connected Devices

Open Data

Data Standards

Data Standards

C L E A R G O V. C O M

Exponen=al Planning

T R A N S P O R TAT I O N P L A N N I N GE X P O N E N T I A L P L A N N I N G

S E L F - D R I V I N G C A R S

P E O P L EPeople

Adaptive Organizational Structures

On-Demand / Hybrid Labor

Crowdsourced Work / Microtasking

Exponen=al People

Engaged Communities

Crowdsourced Work

P R O B L E M S S O L U T I O N S F U N D I N G

R E S E A R C H I M P L E M E N TAT I O N VA L I D AT I O N

What Else Can Be Crowdsourced?

On-Demand/Hybrid Labor

Adap%ve Organiza=on Models

L E A N - S TA RT U P M O V E M E N T

A G I L E P R O J E C T M A N A G E M E N T H O L A C R A C Y

Engaged Community

P E O P L E

Intelligence

Predictive/Contextual User Experiences

Exponen=al Intelligence

Performance and Innovation Metrics

Government-as-an-Experience

Third-Party Data Integrations

Third-Party Data Integra%on

Performance Metrics

Contextual Experiences

Piecing It All Together

The Evolving Experience of Government

P H Y S I C A L W E B M O B I L E E V E R Y W H E R ER E M O T E

‘

Government-as-an-Experience

The Future of the Public Sector

‘

(Also Known As) Government-as-an-API

The Next Medium of Interac=on

Exponen=al’s Impact on Government

•Creates Massive Regulatory Challenges •Challenges Tradi=onal Planning Models & Legacy Processes •Can Be Expensive During Transi=onal Periods

THE NOT-SO-GOOD

Exponen=al’s Impact on Government

•Unlocks Massive Amounts of Produc=vity/Efficiency •Reshapes Government/Ci=zen Interac=ons •Provides An Economic Driver For Ci=es That Embrace It

THE GOOD

In Ac%on

F E D E R A L I N N O VAT I O N R E S O U R C E S F O R C I T I E S

N E W U R B A N M E C H A N I C S

US Geological Survey

L E V E R A G E D I N T E R N E T S E N S O R S

D I G I TA L ‘ M A K E R S PA C E S ’ & K N O W L E D G E H U B S

T E C H N O L O G Y F O R E C O N O M I C D E V E L O P M E N T

Long Beach, California

S TA R T U P S - I N - R E S I D E N C E

P U B L I C - P R I VAT E S H A R I N G PA R T N E R S H I P S

P R I VAT E - S E C T O R + G O V C O L L A B O R AT I O N S

Where to Start With

Individual Steps with

1. Acknowledge Change Is Exponential 2. Understand The Macro-Trends 3. Tap The Collective Intelligence of Your Network 4. Launch & Learn 5. Don’t Be Afraid to do Big Things

Organiza%onal Steps with

1. Educate & Inspire Your Team 2. Focus on the Experience 3. Operate in Beta (Experiment Frequently) 4. Plan for Exponential in All Things 5. Embrace Organizational Constraints 6. Don’t Be Afraid to do Big Things

Dustin Haisler, Chief Innovation Officer dhaisler@erepublic.com

www.exponentialgov.com

Text DUSTINH to 50500 For My Contact Info