explore your senses our newsletter - · pdf filedevelopment strategy on this market. ... mtpa...

EXPLORE YOUR SENSES

OUR NEWSLETTER#7 – NOVEMBER 2016

FOLLOWING A FEW MONTHS IN DESIGN AND ARTWORK, ‘EMOTIONS’ IS pLEASED TO ANNOuNcE THE ONLINE LAuNcH OF

ITS NEW WEbSITE IN 3 LANGuAGES, INcLuDING ENGLISH, FRENcH AND RuSSIAN SINcE SEpTEMbER 2016.

EMOTIONSGOES LIVE!

With our new website, Emotions clearly demarks itself and reveals its core identity and difference! The new website

was designed to offer our partners an immersion into our world of the five senses, a discovery of our services and team members, a focus on our quality standards and our unique concierge service. In an ongoing effort to facilitate access to information, this ergonomic and modern site offers a faster approach and adapts to any type of multi-directional reading software, whilst also benefiting from new features such as photo gallery/videos and a dedicated professional corner.

www.emotionsdmc.com

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OUR NEWSLETTER - NOVEMBER 2016EMOTIONS GOES LIVE!

This additional service provided by Emotions offers a comprehensive information search

and browsing facility alongside access to a complete availability checking and booking system for our trade partners.

The system is currently launched on some of our main markets such as the United Kingdom and France, with an aim to provide for this service worldwide. We live in an online society.

Responsiveness has become, more than ever, sine qua non for our trade partners. To keep up with these ever-increasing requests, Emotions decided to invest in an online B2B booking facility, which is now an invaluable service to offer both to its current and future partners.

Once again, Emotions shows its innovative concept, flexibility and proximity to its clients’ requirements!

EMOTIONSLAUNCHES ITS CUSTOMISED

ONLINE BOOKING ENGINE

OUR ExCURSIONS BROCHURE

OuR NEW ExcuRSION bROcHuRE OFFERS INSIGHTS OF OuR pHILOSOpHy WHIcH IS TO MAKE OuR GuESTS ExpLORE MAuRITIuS

THROuGH THE FIvE SENSES.

Perfectly illustrated with high quality images, it focuses on three main themes: “Bright

and Blue”, featuring an array of sea activities, “Cultural Heritage” painting our refine range

of authentic and cultural circuits, “Nature and Adventure”, showcasing the green side of Mauritius. A special page has been preciously designed for family activities.

OUR NEWSLETTER - NOVEMBER 2016

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Working in a lively, fast paced environment, enjoying meeting people from different

countries and cultures are what our airport destination hostesses and stewards and porters live in their day to day.

With Odile at the head, Rebecca, Giovanni, Ivan, Noe, Ornella, Agnes, Noe and Olivier offer their natural Mauritian smile and warm hospitality to every guest with much warmth and professionalism.

They make a great first impression!

Our valued guests who land after long hours of flight have the stress-free privilege of being pampered by the team, hence making this moment of truth an unforgettable one!

We feel privileged to be the first Team Membersto greet your guests with the Emotions touch

through the five senses.

OUREMOTIONS

PEOPLE

yOuR HOLIDAy bEGINS HERE…WITH THE EMOTIONS AIRpORT TEAM!


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OUR EMOTIONS PEOPLE

OUR EMOTIONS PEOPLE

OUREMOTIONS

PEOPLE

DOMINIquE FLEuROT cHADy

—dOMINIqUE FlEUROT CHAdY

All that we do is to aim forthe ‘wow’ effect.

I joined the Emotions Team in March 2016.After nearly 15 years in the banking sector,

I wanted to embrace a new challenge and this opportunity arrived at the right time. I had never imagined that the tourism sector was such an exciting one.

We are in constant innovation and working in close collaboration with our internal departments to always exceed our clients’ expectation. We “sell” dream and souvenir and is very gratifying for me to act like an angel, keeping an eye on clients while they are in-house to ensure a smooth running of their stay.

I think that’s what seduces me in this sector. All that we do is to aim for the “wow” effect. The attention to all the details commencing as from the first contact with the TO, reservations and till the departure of clients is amazing and so fascinating.

I remember having thought that I cannot imagine travelling in another way that the “Emotions Style”. I found my place at Emotions and am proud to contribute to its growing success every day.

Operations and Customer Care Executive


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september 2016 - hungary

WE WERETHERE

TURKISH AIRLINES WORKSHOP

Held on 05th September 2016, Turkish Airlines in collaboration of MTPA ( Mauritius

Tourism Promotion Authority ) have organised a workshop in few Eastern Europe countries.

Mrs Linda Boodhna, director of Sales and Marketing was present during the one which

took place in Budapest. This event offered ‘Emotions’ the opportunity to strengthen its development strategy on this market.

With his 2 Hungarian Speaking guides, we are today proud to welcome more and more Hungarian guests to Mauritius.

september 2016 - hungary

september 2016 - ukraine

september 2016 - russia

LTM KIEV

OTDYKHINTERNATIONALTRAVEL MARKET

IFTM

Nadia Makarenko, the Emotions director of Sales based in Ukraine attended lTM IN Kiev on 27th September 2016. Our second participation to this event gave us the opportunity to meet tour operators from regional cities like Kharkov, Odessa and dnepro.

MTPA ( Mauritius Tourism Promotion Authority) have reinforced the image of Mauritius on the Russian market by participating to one of the important fair in Moscow which was held from 21st till 24th September 2016.

Nadia Makarenko, the Emotions director of Sales based in Ukraine, attended the fair.

David Collard, our Managing director attended IFTM-TOP RESA in Paris from 20th to 23rd September 2016. This fair remains the perfect plat-form to meet with our main partners in France for both the FIT & MICE segments.

september 2016 - france

WE WERE THERE

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OUR NEWSLETTER - NOVEMBER 2016 WE WERE THERE

november 2016 - united kingdom

november–december 2016 - spain

WTM 2016

IBTM World 2016

Our annual ‘rendez-vous’ with our UK and worldwide partners is at our doorstep! This year again, ‘Emotions’ shall be present at the World Travel Market trade fair in london from 07th to 09th November.

Rheena Dookun-Adolphe, our Senior director, shall be attending the fair and looking forward to meeting with you all.

‘Emotions’ will not miss the ‘rendez-vous’ again this year on the Mauritius stand, in Barcelona. We will gladly meet with you for a catch up on the destination.

William Hart Prudence, our director of MICE will be attending the show.

MEET USupcOMING EvENTS

OUR EMOTIONSCOCKTAIL EVENT

IN KIEV

Kiev on 15th September 2016Emotions hosted their best Ukrainian partners for a cocktail at the Hilton Hotel in Kiev.

This event was the perfect platform for Mrs Linda Boodhna, director of Sales & Marketing & Nadia Makarenko, director of Sales for Russia & CIS countries, to spend a relaxed and friendly evening with our best trade partners. The highlight of the evening was a Mehendi session for the ladies and also the tasting of some pastries brought from Mauritius. And to thank them for their support in selling Mauritius, each guest received a special gift hand made from our island.

Hungary on 09th September 2016Emotions destination Management, Emirates & Attitude Resorts hosted an event in Budapest on the 09th September 2016.

Mrs Linda Boodhna, Sales & Marketing director made a full presentation of Emotions services to all the 45 participants who attend the event, which was followed by a pleasant dinner.

This event reinforced the positioning of Emotions on the Hungarian market as well as our collaboration with Emirates Airlines in Hungary and Attitude.

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OUR NEWSLETTER - NOVEMBER 2016WE WERE THERE

OUR EMOTIONS

TESTIMONIALS

Hi Emma,

Just had a call from Mrs Murdoch to rave about her holiday.

She had the most fabulous time and mentioned how wonderful the Emotions staff were especially at the airport on departure as she had injured her foot and they helped her with luggage and checkin.

She cannot speak highly enough of the trip and thoroughly enjoyed it. She loved the St. Regis and made special mention of her butler Hugo – can you please pass this onto the hotel.

Thank you so much I will now be using Emotions for all my Mauritius bookings.

Jodie-AustraliaOctober 2016

Dear Agnes,

Thank you so much for your mail. I wish to officially record my sincere thanks. It was a complete privilege to visit your wonderful country and I have brought many super memories back to Ireland. I thought Mauritius was utterly beautiful with warm and friendly people. In fact, since coming home, I have several times dreamt of returning to Paradise!

My genuine thanks and appreciation to all the team at Emotions. You made our stay more enjoyable and truly informative. Please pass best regards and good wishes to Rheena and Vikash also and I take this opportunity to wish you continued success in your endeavours.

Jacinta -United Kingdom May 2016

WOW! What a welcome!

Treated like Maharaja and Maharishi. Kids were thrilled with their gifts. Thank you for making those first few moments spectacular. So happy to come. What a country!

Thank you Emotions Management!

CRECIUN Family from USA.September 2016


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OUR EMOTIONS TESTIMONIALS

OUR EMOTIONSMICE

AVICENNA wanted to leave a sustainable trace of their visit in on the island. It all

started with a visit of CARITAS in Pte aux Piments (the charity association giving various assistances to poor and excluded people through community development, training and income-generating projects.) in the beginning of their stay.

A project was identified; Caritas needed to construct a kitchen together with a multi-purpose open area which will be used by children for homework, projects or by adults as well. They did not have the fund to start the construction and they required MUR 350,000.

A Tombola was set for the gala dinner of AVICENNA and in the end more than MUR 700,000 was collected and offered to Caritas for the project. It was a moment of intense emotions, especially when the sum collected was announced on stage to the responsible of the project.

THIS yEAR IN MAy, WE HAD THE HONOuR OF WELcOMING AvIcENNA FROM uK, FOR THEIR ANNuAL cONvENTION IN MAuRITIuS AT THE WESTIN TuRTLE bAy HOTEL, bALAcLAvA.

FUND RAISING

OUREMOTIONS

EVENTS

Emotions destination Management is proud to welcome and organise the Mauritius Kite Jam 2016 for the 4th consecutive year.

Participants from Russia, South Africa, Singapore , Australia and other countries will be welcomed and assisted by Emotions during this event which will be held in le Morne area from 25th October till 05th November 2016.

The Mauritius Kite Jam is already a tradition offering to these repeaters guests a relaxing atmosphere where sport and fun mix together!

KITE JAM 2016


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EMOTIONSTEAM BONDING

Several teams were formed with a thrive to work together as teams to find a common

goal; our company’s new vision! This journey in the midst of nature with activities such as treasure hunts, tug of war, traditional fishing or zip lining, spiced with local cuisine

and our friendly spirit brought the best of each and every one of us.

Over time, such activities, are intended to improve performance in a positive team based environment and re energising our synergy.

TWO DAyS DEDIcATED TO OuR A TeAm @ vALLéE DES cOuLEuRS!FuN, ADvENTuRE, THRILL AND STRESS-FREE AcTIvITIES WERE THE MAIN HIGHLIGHTS ON THE MENu!


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EMOTIONS TEAM BONDING

OUREMOTIONSUPDATES

Through our concierge service, we intend to build people to people experience. Our concierge went through a personal and professional development programme aiming at leveraging

their leadership skills. Beyond the customer service principles, the training put focus on engagement and performance, to provide our guests a one stop shop tailor made service!

CONCIERGE TRAINING

Prior to launching Fly & Go ATW AB, specializing in Sales & Marketing representations for the

travel and tourism industry, Madeleine Askebrink was the former GSA for Air Mauritius in Sweden for the last 3 years. Before that she was employed at the MK GSA Stockholm office as Sales and Marketing Manager for 7 years.

Emotions destination Management, in its strategic direction for developing the Free Individual Traveller (FIT) and MICE business from

the above mentioned markets, is delighted of this new collaboration with Madeleine Askebrink.

This is an exciting time of growth for Emotions destination Management with a number of niche developments in the pipeline, and a clear focus on building on our established Sales & Marketing structure to support this strategic move.

OUR NEW REPRESENTATION OFFICE

IN SCANDINAVIA

SINcE JuNE 2016, EMOTIONS DESTINATION MANAGEMENT HAS AppOINTED MADELEINE ASKEbRINK AS OuR OFFIcIAL

REpRESENTATIvE IN ScANDINAvIA.


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OUR EMOTIONS UPDATES

Feast on the “chou chou”filled with crab meat or the famous sausage “rougaille” and the dry beef curry, accompanied by an attractive array of pickles and chutneys, one of the most famous ones being the coconut chutney!

LOCAL CUISINEAT EUREKA

EuREKA, A TypIcAL cOLONIAL HOuSE buILT MORE THAN 150 yEARS AGO, OFFERS TO ITS vISITORS A TypIcAL MAuRITIAN

cuISINE THAT IS A bLEND OF DIFFERENT INFLuENcES cOMING FROM AFRIcA, ASIA AND EuROpE.

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LOCAL CUISINE AT EUREKAOUR EMOTIONS UPDATES

DESTINATIONUPDATES

An enhanced experience...• NEW CONCEPT Origine Restaurant (Stylish

& Elegant Restaurant)• NEW CONCEPT Bliss Restaurant (Beach

Restaurant)• NEW CONCEPT Vu Bar (Beach Bar)• NEW CONCEPT domaine de l’étoile

Restaurant• NEW CONCEPT Sugar (Coffee Shop)• NEW CONCEPT Savour (Boutique / deli)• NEW The quay (Multi-function room for

corporate meetings and banquets)• NEW On-site and off-site venues for groups &

incentives, banqueting and events including wedding and honeymoon celebrations

Beachcomber Resorts & Hotels crafts a new visual identity to strengthen its position and brand transversality. Beachcomber has chosen the symbol of the nautilus because its name, Beachcomber stands for “one who collects the treasures the sea has left on the shore’. With the “B” in the center, it also represents a sun sign enhanced by the flow of the water on the sand.

RE-OPENING OF ANAHITA GOLF & SPA RESORT

NEW IDENTITY FOR BEACHCOMBER RESORTS & HOTELS Through this operation, the VlH group

expands its portfolio of small and medium size hotels under the Veranda Resorts brand and establishes itself for the first time on the west coast of Mauritius, at the heart of the village of Tamarin.

Besides being a surfing spot praised worldwide, Tamarin Bay is a dream location.

Hotel Tamarin by Veranda Resorts is deeply rooted in the vibrant village life, where the community reflects its surroundings as they create authentic experiences within them. It is also a popular gathering place for music lovers who regularly come together to enjoy some Jazz by talented local artists.

It is a great starting point to explore the West and the South of Mauritius

VLH (VERANDA LEISURE HOSPITALITY) ACQUIRES HOTEL TAMARIN


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DESTINATION UPDATES

DESTINATIONUPDATES

Encompassing luxurious textiles and fabrics, stunning artwork not to mention improved lighting, the refreshed Maradiva Villas will now also feature furniture of the highest quality-both inside and outdoors- as well as an greatly enhanced external floor surface.

Additionally, as what can only be described as another noticeable edge for Maradiva being, that the Villas will also be adorned with wallpaper

custom designed for Hermes and there will also be an upgrade on the bathroom amenities during the course of this year.

Concurrently, the premium Villas - those being the Presidential Suite Villas and the Executive Suite Villas – also equally undergo an initial “facelift.

NEWLY RENOVATED VILLAS AT MARADIVA VILLAS RESORT & SPA

As from the 24th of december 2016, Anahita Golf & Spa Resort will be launching the brand new 1 bedroom Junior Suite with either a veranda or a garden… Elegantly decorated with a pinch of Mauritian warmth, the 60m2 suite will overlook the beautiful landscaped garden and holes no. 1 & 9 of the Ernie Els designed golf course.

NEW JUNIOR SUITE AT ANAHITA GOLF & SPA RESORT

One&Only le Saint Géran, the idyllic and legendary resort on the north-eastern coast of Mauritius will be closed in February 2017 for an extensive renovation and will re-emerge in late 2017.

Brand new guest rooms and suites will be introduced as well as new culinary experiences, two new pool experiences plus new fitness and spa offerings for guests to discover. The resort will retain the incredible service that is a hallmark of One&Only and which continues to set the ultra- luxury standard for hospitality in Mauritius.

One&Only will also be introducing private residences to the resort for those seeking an idyllic lifestyle on the island.

THE REBIRTH OF THE ONE&ONLY LE SAINT GÉRAN

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OUR NEWSLETTER - NOVEMBER 2016 DESTINATION UPDATES

Emotions Destination Management 3, Farquhar lane, quatre-Bornes Republic of Mauritius

T: +230 427 5845F: +230 427 5285E: [email protected]

#emotionsdmc

Olivier Pechenard

Director of Sales - France & Belgium

9 Rue Michelet

94500 Champagne sur Marne

France

T: +33 6 61 10 35 09

E: [email protected]

Madeleine Askebrink

Director of Sales - Scandinavia

Fatburs Brunnsgata

33 A, 11828 Stockholm,

Sweden

T (Sweden) : +4687230695

T (Mauritius): +23059320034


Nadia Makarenko

Director of Sales - Russia & CIS

Appartment 47

doroshenko Street 8

Zaporizhzhia City - 1924

Ukraine

T: +38 095 63 194 56


Rakesh Joomuck

Director of Sales - United Kingdom

Number 23 Tramway Court,

3 Candle Street, london E1 4RR,

United Kingdom

T: +44 207 791 5408


Our overseas offices

www.emotionsdmc.com

explore your senses our newsletter - · pdf filedevelopment strategy on this market. ... mtpa...

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