expert webinar series: make members feel they matter by allison fine (march 18, 2015)
TRANSCRIPT
Matterness
ALLISON FINE
MARCH 18, 2015
Making Members Matter
A Webinar for Wild Apricot
Allison Fine
Matterness
Members Don’t Feel Like
they Matter
“I’ve
Been a
Member
for Years!”“Why
Don’t You
Talk to Me
Like a
Person?”
“You
Keep
Misspellin
g My
Name.”
“I Never
Got a
Thank
You.”
Question
When Have You Felt
Like You
Don’t Matter?
Outsized Fears Create Fortresses
People are Mean and
Greedy
Social Media Are Making
Us Less Civil
The World is Uncontrollable
The Churn
Fearfulness is a Choice
Question
When Has an Org or
Person Made You Feel
Like You Matter?
People Are Smart, Generous &
Kind & Waiting to Help
People (& Their Stories) Matter
Public Problem Solving
Being in Conversation
Working With People,
Not At People
Have Fun
Measure What You Value
Do We Send Too Many Emails?
Why Didn’t You Come?
Do You Matter to Us?
Gaining Matterness
Identify Your Default Settings:
Are We More Open or Closed?
More Afraid than Fearless?
Make People Known or Unknown
Use Scenarios to Create Conversation Starters Not Stoppers
Try 3 New and Fun Ways to Thank People This Year
Enable People to Tell Their Stories
Be Different & Do Different
Twitter: @affine
www.allisonfine.com
Thank you for participating in our webinar.
www.wildapricot.com
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