experient canada core capabilities
TRANSCRIPT
Experient Canada Overview
Who is Experient?
Value Proposition
• Experient Competitive Differentiators– 100% Event Focused– Scalability– Customized Solutions– Leveraged Purchasing Power – Technologies, Systems & Process Integration– Geographic Coverage: Canada & USA Resources
We help bring people together to drive their business.
Experient Strategy
Vision(Where we are
headed)
Perfecting the event experience
Mission(Why we exist)
Helping bring people together to drive business
Goals(“What we do”)Be our clients’ and
suppliers’ best business partners
Deliver distinct event experiences and
innovative solutions
Protect and grow our base business
Expand into new markets
Deliver highest quality efficiently
Be the thought leader in the event marketplace
Values(How we conduct business)
LEADERSHIP EXCELLENCE RESPONSIBILITY RESPECT INTEGRITY
Be an employer of choice
Background Information• Company Founded in 1970• 500+ Employees
– 220 in Event Management– 100+ CMP Designations– 9 North American CVB Housing Bureaus– 20 Advisory Board Members
• 2008 Statistics– 3,297 Hotel Contracts– 2.3M Room Nights– $439M Room Revenue
Sample ‘09 Quarterly Business Review Results• 98.6 CSAT (Customer Satisfaction)• 47 hotel contracts processed• 128 meetings w/ $2.5M Meeting Spend,
w/ $525K Savings• 10.5% room rate savings • 9.7% food & beverage savings • $675K negotiated cancellation savings• 89% sourcing requests responded to in 1 day
Our Reach
• Strategic Sourcing - much more than Site Selection • Registration Management• Social Media Solutions• Meeting Planning & Logistics• SMMP• Attendee Management• Lead Retrieval Systems• Session Tracking• Interactive Show Services
Core Services
Strategic Sourcing …. Much more than Site Selection
Five Key Components:• Research• Site Selection• Site Inspection• Contract Management• Post Program Analysis
Sourcing Differentiators• More comprehensive• More hands-on• More consultative• You can concentrate on the big strategic picture • Sourcing revenue can offset other integrated
services cost
Meeting Planning & Logistics• Extension of your internal team • 100+ CMP designations• Industry leaders in best practices for:
• pre-planning solutions,• onsite customer service efficiency and • post program statistical analysis and financials
Registration Systems• Designed to meet your needs
• Integrated into existing on-line branding• Connectivity- onsite, marketing, lead retrieval• Comprehensive reporting and data analysis tools• Web enabled with 24/7 access - view, download• Extensive standard and custom report library • Real-time, encrypted credit card processing
Housing Services• Unified, seamless 1-step process with registration• Communication with hotels & AAAS• Monitor contracted room rates • Evaluate booking patterns• Attrition & Sold Out Nights Management• Weekly reports
Attendee / Lead Management• Track delegate flow• Innovative Marketing Techniques • State of the art equipment• Bar code, mag stripe or RFID technology • Track Training CEUs or CECs
Enterprise Meeting Management
100% Event Focus
Buying PowerExpertise
Metrics & Reporting
CustomSolution
Scalability
CanadianResources
Thought Leadership
Why Select Experient?
For more detail or a complimentary
contract analysis contact:Morrison MacKenzie
National Director of Sales - CanadaT- 905-564-9797C-416-984-3500